Green Dot review: Over 2 weeks later, and I still don't have my money!!!

DO NOT USE GREEN DOT! You've been warned!

I've had ongoing issues with transferring funds from my business Green Dot account to my external bank. I've called at least half a dozen times in the last few weeks, and STILL don't have my money. During the first calls, they told me to try the transfer again — didn't tell me why it didn't go through, or even look into the problem... and by the way, transfers take 5 business days, so this put me out 2 weeks!

When they finally looked into the issue, they had the wrong routing number for my external bank — there was no possible way I entered it wrong, since I used my login to verify my account.

After the 3rd (?) failed transfer, I closed my account and asked to transfer the remaining funds expedited. They told me they could process a "refund" by check up to 3 weeks, but can't transfer my funds — They're the BANK, and they're telling me they can't transfer my money?!?!?!? Oh, they said they could request to expedite, but "there is no guarantee."... Since that's supposedly the "best" they can do, I'm waiting for my refund — meanwhile I can't pay bills, can't pay rent, can't access my funds, and it's already been 2 1/2 weeks!

All of this, and I had the WORST customer service experience EVER. They are completely unempathetic and didn't even try to help resolve my problem (except Jackie with the Resolutions Team was great).

The way this bank operates shouldn't even be legal.