Green Dot review: My account is blocked

I tried logging into my account, and a message comes up saying my account has been blocked pending review. I got no notification of this, no email, or call. It took me days to finally get a hold of a customer service, and after hours of being on hold, they told me my account was locked due to suspicious activity. I had not used the card for a few days, or made any transactions at all so I don't even know what they were referring to. When I asked they would ignore and not answer the question. They told me I needed to submit documents to verify my identity and they would send an email with instructions. They sent the email, then exactly one minute later, they sent another one telling me I didn't submit anything so they closed the case. I have not been able to get a hold of them again since.

This account has $3,640. All of the money to my name and I can't access it. I'm a single parent and it is absolutely infuriating and upsetting that my money was just frozen with no communication or legitimate reason.

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