Green Dot review: Unauthorised discontinuation of credit card

I am officially making a complaint about the Green Dot Corporation service.

On or around 28 August 2023, I requested a replacement card from Green Dot Corporation after losing my original one and relocating to a different location.

I provided them with my new address, and they told me the wait time to receive it would take up to ten business days. I received an early retirement supplement from Social Security for $ 398 monthly.

This payment goes to my direct deposit on my Greendot card, and I didn't discontinue the direct deposit because I was under the impression I would receive a card from them.

After the ten days (and letting the direct deposit go onto the card), I contacted Greendot and informed them that I never received a card.

They then told me I didn't receive the card because I needed to provide them with a picture of my identification or driver's license with the past address where I registered the card. I explained to them that I didn't have a current identification address with that address and that if they had informed me of that when I first applied for a new card, then I would have redirected my Social Security funds to somewhere else because I would have known that I did not have the ID what they were requiring.

I then contacted them and asked them if I could send them an alternative solution, and they told me that I could send them a picture of my ID, along with something stating that I was at my current address.

I sent them what they requested three times, and each time (they would send me an email saying that they couldn't read it or that it was not sufficient).

They kept telling me (there was nothing they could do even though they didn't tell me before I let my direct deposit go to my card when I was under the impression I was receiving my replacement card). I told them that I couldn't suffer for their mistake, and they insisted there was nothing I could do about it and that they would close my account in ten days - which meant I could not contact them or anything because I would not be able to provide the legit card number at the beginning of the call.

Their company is very unprofessional and has a customer service that sometimes doesn't speak English correctly. I hope you can help me get my money from them and (to ensure that this never happens to anyone else).

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