Green Dot review: Green dot account management

I made a purchase on Amazon on Nov. 21, 2023 and the transaction was cancelled by Nov. 22, 2023. I have $335.68 which has been sitting in PENDING since then. The date on that pending transaction has changed 1X from Nov. 22, 2023 (when Amazon says they released the hold on my almost $400 RENT MONEY) to Nov. 27, 2023 (which is what the transaction date says now). There was even 1 day that the transaction didn’t even show in my account, conveniently returned 24th later.

I contacted Green Dot more than 6 times and the customer service reps just read from what you could tell is a script & don't even seem to be looking into my issue.

I was originally told by an account supervisor that my funds would be release by Dec. 4, 2023 around 8am eastern time. Yet it is still pending. I have had numerous pending transactions that were cancelled the same way this one was, get released from pending back into to my available balance within 24hrs, more than 4 times while this 1 transaction stays in pending. I’ve called green dot 4 times in a 2 hour timespan TODAY ALONE, and have been given 4 different release dates, each one going further out than the last one by 2 customer service reps and 2 different “account supervisors which doesn’t make any sense.

The reasoning and rules they state are apparently only applied to this 1 single transaction, because those rules didn’t apply to the MULTIPLE, identical scenario transactions that have all been released in less than 24 hours, again, WHILE THIS 1 TRANSACTION JUST SITS THERE!

Something isn’t adding up and at this point GREEN DOT IS LITTERALLY HOLDING MY MONEY HOSTAGE and CONTINUOUSLY LYING TO ME.

I WANT MY MONEY MADE AVAILABLE TO ME IMMEDIATELY, THE SAME WAY ALL THE OTHER CANCELLED ORDERS HELD TRANSACTIONS WERE AND CUSTOMER SUPPORT TO STOP CREATING RULES THAT DONT APPLY TO ALL PENDING TRANSACTIONS EQUALLY.

I have been back and forth over 9X between Green dot stating Amazon needs to release it while Amazon (who has no reason to lie) sends me right back to Green Dot.

I am to the point where I will go to elk and elk today and hire an attorney to bring a lawsuit against GREEN DOT Because all calls are recorded and I can prove they’re literally lying to me. A MULTIPLE NUMBER OF TIMES!