Dollar General

On June 12, 2019, I bought a prepaid Visa Card, Green Dot Corporation, from Dollar General, Hwy. 18, Brandon, MS. I asked for $200 to be put on the card. My total was $202.95. This was the $200 going on the card plus $2.95 fee. I paid for the transaction with my debit card. Auth# 667640

I went home and tried activating the card and it would never activate. So, I went back to the store on June 14, 2019. Two guys were working at the time and told me that I'd have to come back on June 18, 2019, because the manager was on vacation. So, I returned to the store on June 18, 2019. I spoke Tonya, the store manager about the card and she called the corporate office and then Green Dot Corporation. Apparently, she was able to get through to speak with someone because she was able to file a complaint. She gave me a paper with case#[protected] on it. Tonya said that she would call me if she heard anything but they'd probably contact me in a few days. She also said that the card seemed like it had been previously activated but the packaging was unopened when I bought it. It states on the packaging that they are FDIC insured.

I've been trying to contact Green Dot Corporation since a few days after I went to store on June 18, 2019, but haven't been able to get in touch with a person. I get a recording that asks me to put in the debit card number, I do. Then, put in my social security #, I do. It then tells me that the 2 don't match and it hangs up. I found on the website where it says that possibly I'm locked out of my account and that I would need to send a copy of my drivers license to verify that it's my account. Well, when I went in to send a copy of my drivers license, it asks for my debit card number again, so I keyed it in, there is no such account number. That would make sense though because the system wouldn't let me activate the card to begin with.

To resolve this problem, I would appreciate Dollar General just issuing me a refund in the amount of $202.95 and they can deal with Green Dot Corporation. Maybe they'll have better luck than I have. I'm on a fixed income and can't keep waiting around for money to come from this business that I can't even get someone on the phone. It seems like a scam to me, but Dollar General chose to do business with this place and to sell their cards. Then, I gave Dollar General $202.95, and have nothing to show for it. I appreciate the manager filing the complaint for me, but I've never heard anything from her or Green Dot Corporation. I filed a complaint with Mississippi Attorney General, no response. I sent a letter certified to Tonya, Store Manager, Dollar General, Brandon, MS, nothing.

I believe it's possible that the cashier possibly did the transaction long enough for it to show on my receipt and then canceled the transaction when I walked out and kept my money. I find it very strange that she never dug to find out what happened to my money.