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Dollar General
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1.2 7 Reviews 3846 Complaints
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Dollar General Complaints 3846

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E
5:18 pm EDT
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I purchased several items at the dollar general store #14405-geneva ny. I am disappointed after returning home and reviewing my receipt. Several items priced differently compared to price on shelve. I try to stay within budget on my products and usually shop with lower prices I however and very upset after realizing the price I paid for several items. I...

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L
5:32 pm EDT
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Hello, Your store policy to ask alcohol purchasing customers for an ID is not backed by NC state law. Yes, if there is a question of age please request for ID, the obvious age customers it makes no sense to require an ID. The store on Hwy 158 West of Roanoke Rapids NC which recently open needs attention in this manner. Plus they have sold frozen beer and...

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K
12:38 pm EDT

Dollar General Milk

Something is seriously wrong with your milk. It's every gallon every time. It has a distinctly awful taste. The Dollar General near me in Hazleton Pa is very convenient but now I'm forced to drive an extra 5 miles just for milk. Please either change the dairy farm, the brand, the refrigeration system...something. why is it dollar general is the only store with horrible tasting milk.

Desired outcome: Better milk.

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C
2:35 pm EDT
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Dollar General Appearance of store

Visited the Dollar General on Boyds Bridge Pike in Knoxville, Tn. yesterday about 5:30 p.m. There was trash on the sidewalk outside the store. Even a pair of women's shoes & trash in the foyer area. I did not see entire store, just got what I needed & left. The day prior, I went to the one on John Sevier highway. I was second person in line. The first person was attempting to pay when the computer froze ? & order could not be processed. The clerk tried repeatedly to get computer to work properly, including rebooting. She stated this happened frequently. After about 15 minutes, I left without purchasing anything. There were several customers in line & @ least 2 people left without purchasing anything. The clerk was working alone.

Desired outcome: Cleaner store & properly working equipment

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R
9:43 pm EDT

Dollar General products/service

I sent you an email. PLEASE DO NOT TELL ME WHAT YOU'RE WORK ON IT HAS BEEN OVER 6 MONTHS.

Desired outcome: FIX IT

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R
10:17 am EDT
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Dollar General why is product all over our stores, in boxesand roll around carts. WHY DON'T YOU HAVE NIGHT TIME STOCKER?

look for months, our store is full of boxes, they are all over the place. Sometime you have to move the roll around carts to see if the product is there. # 2. Why don't you have over night stockers for this, or afternoon stocker that only work part time. And they only put stock away.

EX: 3:00-11:00 on days that stock comes in...,

YOU DO NOT HAVE ENOUGH PEOPLE WORKING. ARE YOU TAKING AFTER WAL-MA

STAUNTON, IL 62088

THIS IS ALL YOUR SMALL STORES AROUND HERE, CHECK THEM OUT ON TRUCK DAY OR AFTER TRUCK DAY. SEND SOMEONE OR ASK AROUND.

Desired outcome: CHANGE THINGS

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C
11:15 am EDT

Dollar General A mess of a store

When was the last time management visited the Eureka Springs, Arkansas store? I've never been in a store that the shelves are nearly empty and the store is in such a mess and disarray that you can't even get down aisles from all the boxes and trash. This is absolutely the worst Dollar General Store I've ever been in. I normally visit a Dollar General at least once or twice a week but I will avoid this one until someone gets it under control.

Desired outcome: Management needs to visit this store and get it back in the desired store protocol of the company.

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4:02 pm EDT
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Yesterday I was shopping at dollar general on Andrews ave in wilton manors and I witnessed a female employee (white woman, blonde ponytail lots of eyeliner) absolutely freak out on a customer with asthma for the crime of breathing unfiltered oxygen. She proceeded to mock the woman for her skin color while calling the police and lying saying the lady wa...

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M
11:11 pm EDT

Dollar General Unruly Store Manager

I stopped into Medina Mn.Dollar General today only to hear an irate Store Manager, Ericka, loudly speaking to a store clerk regarding another store clerk who was not present.
I know in the retail world such behavior is not acceptable in management.
The store appeared well kept.That being said clerks must be getting the job done.
I did not stay as on a peaceful outing the last thing I needed was to hear a woman loudly growling and swearing because something was not completed.
Ericka then walked briskly to the back of the store and out.

Desired outcome: Don’t use swear words when irritated and speaking about someone who is not present.

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9:00 pm EDT
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My friend and I were at the register paying for our groceries with my 5 year old and the not so gentleman working was snappy at us, interrupted our personal conversation to give his two cents and as we were leaving didn't even have the courtesy to wait until we left the store before he began gossiping loudly to the next in line about how he feels about ppl...

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W
8:19 am EST

Dollar General Dirty store

The Dollar General store in Coleman Texas is filthy. The floor is never mopped, items on the floor, hundreds of boxes of merchandise up and down every aisle. There needs to be a team to go and clean it up and get it organized.
By contrast the stores in nearby Santa Anna and Bangs are neat and cleaner.

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4:42 pm EDT
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I am a 62 year old woman with Diverticulitis a bowel disease. I was shopping and in checkout line and told the clerk I must use the restroom imidiatly their responce was the restrooms are out of order that someone stole both the chains and are not flushable. I dashed home but ruined my clothes and soiled my entire bathroom rug and all. Afriend told me she...

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G
11:45 am EDT
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This is how our store looks daily we get told well they're under staffed and the manager is the only one doing it and that's crap because I go to this store every day and the manager is outside every 5minutes smoking while the other employees are left to deal with that Mess and sever customers then they get yelled at for doing nothing and that's not the...

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12:45 pm EDT
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Store manager was called to the front to help w loading my friend's pre paid American serve card. The store manger told my friend there would be a fee to load the card. My friend told the lady that her card didn't have a loading fee but the manager insisted there was a fee to load the card. The lady looked at the vanilla card she scans and said to my friend...

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5:23 pm EDT
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I was shopping with my daughter when the manager pulled me out of line and asked to see me in the back. He said he had me on video but I could come clean. I asked what I did. He would not tell me. I asked to see the video he refused to let me and then said if he was mistaken he humbly apologized. I asked him again to see the video and he told me to drop it...

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F
11:19 am EDT

Dollar General Customer Service and Store condition

Our Dollar General store in Galveston is a disaster. The store is dirty and the staff are almost confrontational when you go to the register to check out. The staff stand around in the managers office while merchandise is sitting on the floor. You can't get down aisles because there isn't any room to maneuver your cart around the things on the floor. sales prices are listed but things ring up differently than what is posted. One staff person had her car repo'd while she was at work and was cussing and using foul language in front of customers on the sales floor. Nothing was done by the manager. I have since stopped going to the Dollar General and trying to shop. The shelves are empty, entire shelves. There is no sense in this happening in any store. Get rid of the entire staff and start new. Or an easier remedy is to just close the store. As town people we are sick of going there and never finding what we need and we still have to go to Kokomo to a grocery store to pick up what we need. I thought the premise of having a Dollar General in the small towns was for convenience. All I ever get when I go down there is frustrated!

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10:52 am EDT
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Dollar General Stock is always in the isle needing to be put on the shelfs.

Dollar General store located in Ramhurst Ga
Stock is left on the large buggies blocking the isles, shelfs are empty of items. Some of the workers stand around on their phone or talk/gossip with customers at length unrelated to work. Forget trying to use a buggy for your items since you are unable to get down the isle to the things you need. This is a ongoing problem with this store. I have been going else where to do my shopping, avoiding this store altogether, even though it is closest to my home.

Desired outcome: Hire more people to stock shelfs, or terminate those for poor job performance.

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V
11:04 pm EDT

Dollar General Service

3:30 4/23/2021 Marshfield Missouri
I walk into the store and 21 people in line to check out!
First you Cut Out Local Hilland Dairy and you get so much Crap into a Little Store and No Help?
This has been Sorry for 6 Months I encourage you to get some Help or Everyone will Leave like I had but my Girl needed Something!
This is why I sold my Company Stocks!
Sad Day!

Desired outcome: Hire more people

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T
8:04 pm EDT
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I visited the Dollar general #19045, 1305 front street Midland TX 79701 at approximately 5:30. I needed some oatmeal as I turned down the food isle I could hear the manager Jessica, yelling on the phone sounded like to her kids, I grabbed another food item and exited the isle, remembering I needed oatmeal I asked her where was the oatmeal and she pointed it...

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C
8:39 am EDT

Dollar General Dollar General on Park Ave Washington Pa 15301

Hello, I used to love going to the Dollar General on Park Ave, But now I can't believe they haven't shut the store down! You can not shop in there because they have boxes piled high in each aisle and nothing is on the shelf for me to buy because its all in the boxes...I loved going to shop there at that one because its close...

Desired outcome: I will not shop there anymore unless this problem is resolved!

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Condition of store was posted on Nov 15, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3853 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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