Menu
For Business Write a review File a complaint
Dollar General Customer Service Phone, Email, Contacts

Dollar General
Reviews and Complaints

www.dollargeneral.com

Learn how the rating is calculated

1.2 7 Reviews 3847 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar General Complaints 3847

ComplaintsBoard
A
1:19 am EDT

Dollar General The store in general

I live close to store #20433 so its convenient but I went there today and it was so hot customers were walking out, its just as cold in the winter too
The young lady that was working today said they have no heat or cooling, I personally dont see how the employees stay in there, this is gonna be a heat related lawsuit from someone soon!

Desired outcome: Cooling in summer and heat in winter

Read full review of Dollar General
Hide full review
ComplaintsBoard
R
10:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My family and I have been going to this dollar general for the 6 years we have lived in the area. We have experienced bad service from them over the years, but tonight 6/24/2021 has taken the cake! I went in there to grab 2 sodas and 2 bags of chips, at this time I went in at 7:30 pm only 2 people on duty (as usual) and never a manager on duty and when...

Read full review of Dollar General
ComplaintsBoard
C
4:51 pm EDT

Dollar General Unethical Behavior of the Store Manager

The Dollar General in the city of Meta has been wonderful for the city and the community, it has helped many people in the area. I want to be clear about the asset your store has brought to this area. There have are areas of concern with the latest management.
I am a 12 year veteran of the City Council, citizens continue to come to me when problems arise. I have had 6 people contact me about the behavior of the manager, Beverly Wieberg while they were shopping in the store.
1." I needed help finding an item, I asked an employee for help, she helped me and while she was helping me Beverly yelled from the other side of the floor, "Natalie, don't you have work to do?" The person felt bad that she asked for help and got the girl in trouble.
2. "I was checking out, there were people behind me and there was small talk with the cashier. Beverly yelled from isles away at the cashier to keep the line moving. I am sorry to get the cashier in trouble for being nice to me. We were NOT holding up the line, the manager is just so mean, I don't want to go in to the store when she is there."
3. Norma has been in this town her whole life, everyone knows her. " I am so tired of hearing Beverly yell across the store, " Norma, what are you doing wrong now! " "
4. In Mid America Bank, Beverly was giving the bank teller the what for because she had given permission for a certain transaction to occur; the teller responded with, "I don't know about permission, I only have a card for you, Beverly, you will need to come in and make this transaction."
5. " I was shopping and I heard Beverly yelling across the store at an employee. I went to the employee and told her, "Don't let her run you off, you stand your ground. " and the employee thanked me."
6. Worst, in my opinion. " I heard an employee tell Beverly that here is the contact information for the Helping Hands Foodbank in St. Elizabeth and if Dollar General has any donations to give they would love to have it. Beverly said, and the person was certain in the quote, " If they want donations, they can dig in the trash like ALL the rest of the people do in this town!" I too take offense to this statement by Beverly. If Beverly thinks we are all trash diggers in this town please give her the opportunity to receive a paycheck from someplace else.

The above people told me that they will not shop in Dollar General ever again...they are sick of the management.
I reminded them that when Chris was there it was not like this and that I am certain that this manager does NOT reflect the sentiment of Dollar General. Dollar General needs to know what is going on, please give them a chance before you stop shopping there.

We will see what Dollar General does with a manager who clearly has a disdain for the city she works in. Every citizen who has come to me hopes the Dollar General will stand for the high quality customer service that they have been known for in the past.

Thank you for your time and attention. No person wants to give their name because if you keep her on and they need to shop at your store they do NOT want to receive the same wrath Beverly gives the employees on them when they shop at your store

Desired outcome: The people in this city that I have spoke with would love to have a manager who respected the great people who live here. Thank You!

Read full review of Dollar General
Hide full review
ComplaintsBoard
A
11:46 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Store # 14064 in Dryden NY needs some serious help. The employees show up to work and there's no manager to open the store. They have have so much product that they have nowhere to put it nor do they have the staff to put away what's already there. They have 3 registers and only one works some of the time. Corporate needs to step in and hep this store. The...

Read full review of Dollar General
ComplaintsBoard
B
2:35 pm EDT

Dollar General No one working

I went into the dollar general store#102 in Aberdeen, ms to pick a few things I needed. I couldn't find anything I was looking for and the shelves were bare. There was one associate in the back of the store sitting on boxes of merchandise on FaceTime on her phone. I asked if they had any bleach she said no. I just so happened to see some on the top shelf and struggled to get it down as she continued to talk on her phone. The rows were are a mess. When I got to the checkout counter there was no one there. There were several people in line waiting to be checked out and still no one came. I went to the managers office; no one in there. I went to the bathroom no one in there. I left my merchandise on the counter and walked out as did every other customer that was awaiting in line. Worst experience ever . I will not go back to the store nor will I recommend it to anyone.

Read full review of Dollar General
Hide full review
ComplaintsBoard
T
3:53 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am inquiring about filing a grievance against Dollar General after experiencing the worst encounter with a Dollar General Employee in Clarksville, TN at store #2410 at 8:00 pm on the evening of June 13th 2021. I was extremely distraught following the incident and emailed my dear family friend Stephen Easton who himself own 4 dollar general stores in a...

Read full review of Dollar General and 3 comments
ComplaintsBoard
R
9:45 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 06-13-21 I stopped by DGM #[protected] W Main Street Lebanon tn [protected], they are out of ham cheese loaf, chocolate milk gallon size, I got the last gallon of whole milk besides the 4 1 gallon whole milks that were 50% off. And the parking lot was filthy, such as trash lying around everywhere. I don't plan on not going there anymore, instead wish thi...

Read full review of Dollar General and 2 comments
ComplaintsBoard
R
7:21 pm EDT

Dollar General Store Closes Early - Capron, Virginia

I am a customer and shareholder. I have on two occasions been dismayed when the Capron, Virginia closed early; once @ 9:00; once @ 8:00.

Ronald Welcher
[protected]@gmail.com
[protected]

Desired outcome: Abide by the store hours.

Read full review of Dollar General
Hide full review
ComplaintsBoard
C
4:13 pm EDT

Dollar General Employee

On 06/09/2021, I was shopping in Dollar General store# 15599 address
102 East Evergreen, Achille OK 74720. The store had approximately 6 shoppers at this time. As I was finished shopping and headed up to the cashier I observed one female waiting in line to be checked out, I then stood behind her and waited for approximately 4 to 5 minutes, before I made my way to the front counter I witnessed 2 of the employees in very back of the store, they were laughing and joking around and being loud.. As myself and this other woman was waiting for someone to check us out she made a comment to me that she is so sick and tired of no-one being up front to check her out, also at this time 2 other people came and stood in line waiting to be checked out. At this time I did holler for someone to come check us out and finally he showed up, saying something under his breathe and having an attitude. Please do something about this employee, I have personally asked him to be professional and do his job and take pride in his job, he just laughs at me and says oh well this is a paycheck. The manager of this store is allowing this happen and honestly she acts the same way. The name of the employee is Michael Kramer Williams and Lyndsey Robinson and Marissa Philips. Numerous, numerous people are complaining and refusing to come back to this store.

Read full review of Dollar General
Hide full review
ComplaintsBoard
E
7:25 am EDT

Dollar General Dirty filthy cluttered store

I went to the Dollar General on Broad St. Pittsburgh Pa. 15206. The store was so cluttered you couldn't even make it through some of the aisles. You can see a bucket of dirty water with a dirty mop in the middle of the aisle. Not only was the store filthy and cluttered, there was no air conditioning! Won't go back!

Read full review of Dollar General
View 0 more photos
Hide full review
ComplaintsBoard
J
7:40 pm EDT

Dollar General The computer check out machine

Your store located in Galway, NY 12074, the corner of Rt. 147 and Rt. 29 has been having trouble checking out customers who pay by credit card and this has been happening for over a month now. It started with an "upgrade" and hasn't been working properly since. I'm telling you this because "Stewart's" is right across the street whihc I used to frequent but changed when your store was built and operating. However, with your problem about the checking out will make it more convenient to shop across the street at Stewart's. Please consider this notification.

JR Hewitt
Galway, NY

Read full review of Dollar General
Hide full review
ComplaintsBoard
K
7:28 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a frequent customer of DgWinnebago Minnesota. I love the products and customer service is usually fabulous. But as of late and associate I believe Nyssa. Snears me when I go in the store. Follows me around like I would shoplift. 3 days ago told me the 50% items were full price. Came back the next day the associate gave me the correct 50% off.

Read full review of Dollar General
ComplaintsBoard
T
4:53 pm EDT

Dollar General Cottontown store a mess

I live in Cottontown Tennessee and was thrilled we were getting a dollar Store. Day one, carts in the isle, staff outside smoking, shelves empty. Today, June 7, 2021, refrigerator empty, shelves sparse. I had a list and will have to go tomorrow to finish my shopping. I complained to the cashier and she babbled about truck just coming in and had to count inventory before stocking. I have worked in retail, I know about packing slips and counting what comes in and not. She was in the office along with someone else. I have complained before and it did get better however today was a constant challenge getting around carts in isle. You were carrying buttermilk, no more. This is a rural area and not to be cute but we make biscuits a lot. You don't carry pie crust? I am so disappointed. There is a young lady there that is on the ball but haven't seen her is several weeks.
Tammy F. Adams

Read full review of Dollar General
Hide full review
ComplaintsBoard
C
2:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is a letter that I gave to the manager at the Dollar General Store that is my neighborhood Dollar General that I have been going to for years, but this particular so called manager has a lot to learn about customer service. Here is the letter: May 30, 2021 Dollar General 859 E Midlothian Blvd Youngstown, OH 44502 ATTN: STORE...

Read full review of Dollar General and 2 comments
ComplaintsBoard
D
2:46 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is by far the most disgusting Dollar General. It is dirty and very unorganized. The cashier was actually no help at all. Very unfriendly. It's a shame that someone who works with the public, outwardly has a sour disposition. There is inventory blocking aisles and baskets of stock to be put away. Definitely no pride in the appearance of the store.

View 0 more photos
Read full review of Dollar General
ComplaintsBoard
H
8:47 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 5/29/2021 (Saturday morning) I went into Dollar General on Ramada Road, Burlington, NC 27215. I noticed it was "Hot" in the store, but I went on about my business. I noticed on the candy isle, the large individual candy bars were hanging off the shelf melted! I preceded on sweating real bad. A lady named Lisa (A cashier/sweet) noticed me wiping sweat and...

Read full review of Dollar General
ComplaintsBoard
J
12:14 pm EDT

Dollar General Assistant manager

The assistant manager at the freedom Wisconsin store, Mitch? Is terribly rude to customers continually. He is insulting he is very unprofessional and I do believe this needs to be addressed.
He is rude to customers who choose not to wear a face covering.
He insults people with a very short rude response to any question asked.
He makes a scene at the checkout every time am IN this store and it just isn't right the way he treats people.

Desired outcome: Meet with Him to discuss appropriate ways to speak to customers

Read full review of Dollar General
Hide full review
ComplaintsBoard
M
12:25 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been going to this Dollar General for 11 years (9500Satterfield Dr. Little Rock, Ar. [protected]) there have been numerous Managers, employees over these years but this is the first time I ever encountered a cashier playing loud blaring music! I asked him twice to turn it down so I could check out without the confusion (course he probably didn't hear...

Read full review of Dollar General
ComplaintsBoard
S
6:13 am EDT

Dollar General Radio station selection

I was in Dollar General, and the broadcast was a talk show about black systematic racism. This made me very uncomfortable. Please do something about the radio stations that you allow to be played.

Desired outcome: Change the station

Read full review of Dollar General
Hide full review
ComplaintsBoard
M
6:28 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was a customer and I have witnessed very bad treatment there was a very nice boy with a mix of blue and a lightish pink hair when he checked me out and I had to apologize to him for how he was treated there the manager was yelling at him for not finishing his stuff when there was too many customers to do so. The managers name I think is Abbey I seen her name tag. And he was trying his best to finish his job

Read full review of Dollar General

Dollar General Reviews 0

Looks like Dollar General has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Dollar General, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review The worst experience ever by being discriminated, slandered and basically treated like a nobody... was posted on Dec 18, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3854 reviews. Dollar General has resolved 189 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.0
467 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
    Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number
    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
    Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number
    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Dollar General contacts
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.