Menu
For Business Write a review File a complaint
Dollar General Customer Service Phone, Email, Contacts

Dollar General
Reviews and Complaints

www.dollargeneral.com

Learn how the rating is calculated

1.2 7 Reviews 3847 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar General Complaints 3847

ComplaintsBoard
C
5:37 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Every shelf has busted corners, missing screw, holes won't line up! This shelf is literally garbage. I'm so disappointed! This was of course after the associate overcharged me $36.38 for products I did not purchase!! Had I not second guessed her, she'd have literally kept almost $40 of my money for free!

View 0 more photos
Read full review of Dollar General
ComplaintsBoard
W
2:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I started buying heartland treats because they were made in the USA. Then I recently bought a bag of the Triple Flavor kabobs treats that my dogs love. I noticed they weren't really eating them up like normal. I smelled the treats and it took my breath away. They literally smelled like [censored].. excuse my language. I looked on the back of the bag & noticed...

View 0 more photos
Read full review of Dollar General and 8 comments
ComplaintsBoard
D
10:36 pm EDT

Dollar General Delivery trucks

On several occasions, we have experienced inconsiderate truck drivers with regards to location of parked truck. Twice now, one trucker in particular, blocks the entire southeast entrance to the store. Customers have to drive out onto the highway and enter from the other end of the store. This blocks the entire parking lot by the back door where he unloads the merchandise. There is ample room for him to scoot over into one entire line of parking spaces that would leave enough room for local patrons to enter from the east side of the building and onto the front of the store. This is in Collinsville, Texas. The truck number is 11465 and on the door is 76532. The Dollar General logo is on the trailer and the truck is Werner Enterprises.
The first time it happened, I thought he must just be a new driver and didn't know exactly where to park. He obviously has no regard for others and their needs.

Desired outcome: re-training, reprimand

Read full review of Dollar General
Hide full review
ComplaintsBoard
P
7:07 pm EDT

Dollar General Broken crackers - always broken crackers

I shop in the Washington Kansas Dollar General Store. When I buy crackers there they are always broken, ALWAYS. They buy the factory rejects and pawn them off as firsts. They dairy case is always empty, shelves are always out or low on stock. They local people are great, it's the corporate scum that never sends any products to the store and pawns off rejects on unsuspecting customers. I but crackers at HyV, Dillons, the local grocery store and they are fine, no broken crackers if bought there, only place where the broken crackers are is at Dollar General. What a shame that the corporate scum that runs Dollar General is running the company in the ground. We hate you corporate America!

Read full review of Dollar General
Hide full review
ComplaintsBoard
F
9:33 am EDT

Dollar General Ben and Jerry's Products

This morning I learned that Ben and Jerry's has boycotted selling in Israel. You sell their products!

I will no longer be shopping in your stores. I would much rather drive an additional 50miles to and from Walmart or Cashwise than to be a patron to those who do this to Israel, OUR ally. And I am spreading the word.

Secondly, the companies in Israel who EMPLOY Ben and Jerry employees are mostly Palestinians, who make a quadruple wage more than they would working in their own land. Most of the employees there are Palestinian compared to Jews. And they are treated well and work in a very secure environment.

So this "boycott, " is hurting Palestinians as well.

Genesis 1:3 states "And I will bless them that bless thee; and curseth him that curseth thee and in thee shall all families of the earth be blessed."

Those are God's words, speaking to Abram.

There will be strong repercussions from this mark it down.

https://www.youtube.com/watch?v=DVouqvjC6Pk

Thank you.

Sincerely,

Cynthia Hubbard
Fairfax, MN

Desired outcome: No more Ben and Jerry's

Read full review of Dollar General
Hide full review
ComplaintsBoard
B
5:43 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This store at Raccoon, ky was the best store in the Pike County area. The shelves are not stocked like there were. The employees are really nice but air condtioning has been down the card reader don't work what is going on. Everybody in our are uses this store we need good management there. Help our community by restoring this store like it was at the beginning. Thank you

Read full review of Dollar General
ComplaintsBoard
D
11:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General being followed

In regards to store# 09705, fl. As a customer of color, I do not appreciate being followed around the store by Nancy, I have my own business and have never stolen anything in my life, it is particularly embarrassing when I have to explain to my daughter why this woman is following us. I have complained to this company before but they do not seem to care, so I just stopped shopping there.

Desired outcome: leave customers alone

Read full review of Dollar General and 3 comments
Hide full review
3 comments
Add a comment
J
J
jeffrey4all
south bay, US
Send a message
Jul 27, 2021 7:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

People who do not have to shop while being black do not understand what it feels like to be
followed all the time. Speaking out about the experience is nothing to be ashamed of, trying to
quiet them is.

K
K
KeepinItClassy
US
Send a message
Jul 27, 2021 10:00 am EDT

an employee doing their job is nothing to be ashamed of either. they can’t simply say it’s because they’re a “person of color”. thsys simply not fair to say. the reality is the employees are allowed to follow whoever they want inside the store. if that is even what they were doing. shame on you as well for overlooking this.

K
K
KeepinItClassy
US
Send a message
Jul 24, 2021 4:58 pm EDT

well they are employees of that store who don’t get paid much people do steal from them. and I’m sure that they would be offended and absolutely disgusted with you assuming that it’s because of the color of your skin. I know I would be offended. shame on you for this.

ComplaintsBoard
S
12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I just seen on facebook you made in charge of a store a person that I seen and walked by her Jeep smoking pot in your parking lot it had Ruby on the windshield and on both sides of the hood. Yes I know what pot smells like. So anyway I went in and asked what was she doing the lady said oh she is on lunch. So I waited till she went back into the store to see...

Read full review of Dollar General
ComplaintsBoard
W
12:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Shopping Carts

I spend 3-4 hundred dollars a month in your stores in lake city. Now I spend $20. No shopping carts. Mgrs. in lake city fla advised me they get stolen so they won't replace them. I won't shop there anymore as I can't fit $200 worth of items in your hand baskets. You losing your carts is not the customers problem it is yours. Losing your customers over it is also your problem. With so many other shopping choices. Your former customers don't have any problems. They spend their money elsewhere.

Desired outcome: Buy carts and always have them on hand.

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
K
K
KeepinItClassy
US
Send a message
Jul 24, 2021 4:54 pm EDT

managers can order them. if they don’t come in then it’s a supply issue.

ComplaintsBoard
E
11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General K0549 spray bottle

I bought 2 spray bottles made in China, 1 broke with 1st use & the other one works, both made with cheap material. Am getting a refund on the broken one. Problem lies in cheap material and cheap labor in China. Not wise to do business with China, business with USA is wiser, with material that is not cheap. Its worth paying more in supporting the American people and knowing it's Made in the USA! Please reconsider doing business with China! Making more money is not the answer. Having a reputation for quality and long lasting products will get businesses farther.

Desired outcome: To wisely and seriously reconsider selling Made in the USA products regardless of the cost because of the consequences that our nation is having already with supporting itself.

Read full review of Dollar General and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
K
K
KeepinItClassy
US
Send a message
Jul 24, 2021 4:52 pm EDT

I absolutely agree with you. however it’s a little hypocritical that you purchased it even though you’re protesting against it.

ComplaintsBoard
M
11:27 am EDT

Dollar General Inconvenient

Low on stock, prices not marked, bathroom always out of order and never any cash back! Most shelves are bare, I have to ask them to check a price, employees are for most part polite and tell me to call and complain to manger about the getting bathrooms fixed and keeping such low cash in registers. For the only convenient store in that area it's quite inconvenient. Never a manger on-site! Just hear say but in passing I was told by a friend that when they saw the manger she looked like she was under the influence of something. Thank you

Desired outcome: Fix them

Read full review of Dollar General
Hide full review
ComplaintsBoard
L
7:07 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Me and my husband were just verbally abused by a employee that claimed she was the manager when I and another customer asked for a Manager. The store was packed and had several customers waiting in line when I asked the lady who claimed she was the manager to please cash me out. She was just standing there doing nothing when I noticed that the cashier that...

Read full review of Dollar General and 1 comment
ComplaintsBoard
G
8:33 am EDT

Dollar General Store appearance poor

I like shopping at DG. I don't like the appearance of the Western Av store at zip 45601. The parking lot is never swept/hosed off, it is littered and poorly landscaped. The large lighted sign over the entryway is covered with insects. Obviously a hose is never used to keep the exterior clean. Inside, the floors are not swept and the aisles are congested with boxes and displays. The store is a convenience to the neighborhood, but it is not a positive image for our location or the DG corporation.

Desired outcome: Clean the store up

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
K
K
KeepinItClassy
US
Send a message
Jul 09, 2021 1:26 pm EDT

if it’s a convenience to you and your community then treat it like one.

ComplaintsBoard
M
12:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General employee

I was wrongfully terminated by belinda mirinelli and craig clifton i was told i resigned 3 weeks prior to 6/22/21 this is the date i received the call. this was based on what Kayden Lapointe told them he said i quit one day during my shift on that same day Belinda Mirinelli called the sheriffs department to have them ask me to leave for the remainder of my shift after she she had just cornered me in the office and yelled and cursed me out i had refused to leave in fear of losing my job s he spoke to the officers and stated that i was not losing my job and to return the next day for my shift

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
K
K
KeepinItClassy
US
Send a message
Jul 09, 2021 1:25 pm EDT

hmm it seems there’s some facts missing.

ComplaintsBoard
K
3:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In Pineville WV the dollar general has been only using cash for the past 2 weeks. I wanted to shop there but I was using a credit card, so I have to go the the family dollar where I knew they was using the credit cards. I spent close to 80 dollars and I probably won't be going back there anytime soon. So do with this as you wish, but I probably won't get an acknowledgement that you read it.

Read full review of Dollar General
ComplaintsBoard
N
1:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Handicap access

I Live in Greenville, Missouri
I am in a wheelchair, every time I go into this store or any General Dollar store in Wayne county missouri, the isles are so full of merchandise that I can't get through the
Isles. Please help me and all the handicap people like me have a better shopping experience.. Thank You!
Norma… Also the workers oils be a little bit more helpful

Desired outcome: Resolve

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
K
K
KeepinItClassy
US
Send a message
Jul 07, 2021 12:49 am EDT

unfortunately people suck and are very lazy so they don’t have many employees. therefore things don’t get put away and it just sits there. company is the main issue for not paying enough.

ComplaintsBoard
S
11:55 am EST

Dollar General Dodson Branch GM

The new GM at the dodson Branch store is hateful and calls out her employees in front of customers just to make herself look important. Tells the staff to see her in the office while she is trying to take care of customers.
She is not professional! She needs to go!

Desired outcome: She needs to move on

Read full review of Dollar General
Hide full review
ComplaintsBoard
L
12:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Cashier

Me and my family were at the Dollar General in Farmers, Kentucky this evening 7/2/21 around 8:00 pm and we have never been humiliated like the cashier did to us there, we were using a debit card to pay for our products and it would ask if I wanted cash back but never gave any other option, I mean just asking if we wanted cash was all it said, done it twice, the cashier spent the card reader around real hard and just left us there and went and waited on another person behind us at the next register, then she came back to us, still being hateful mind you and it worked right that time, so we got our bags and there was another one there and we reached and grabbed it and the cashier jerked it away and said " I told you that was all of your stuff ‘real hateful, so the manager was outside, her name was Marty and she was making excuses for her at first and said she will talk to her, but when we left she was outside which is where we talked to her, so we went and got air in our tires and went inside the gas station and when we drove back by 15-20 minutes later the manager was still outside talking to the same person she was when we left.

Desired outcome: Discipline

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
K
K
KeepinItClassy
US
Send a message
Jul 03, 2021 4:13 pm EDT

sooo the cashier fixed your issue and then the failed to understand that you had already grabbed all of your items? ok?

ComplaintsBoard
L
12:43 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This store manager, Sarah, is rude and unprofessional and as long as she is working there I will not shop there. There are two other DG's close by that I will go to rather then look at this rude, scowling cow. On one visit to this store I witnessed her make a new hire cry while cashiering. Sarah makes customers wait while she's doing whatever it is she does in the back and has even stated she saw she had customers waiting.

Read full review of Dollar General and 2 comments
ComplaintsBoard
L
3:04 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Upon entering I saw no one but could hear people talking, I looked and looked for the product I was wanting, I went to the check out counter, after about a minute, a woman came out never said a word to me, as in, did you find everything, good morning, nothing. She totaled the amount, took my money, didn't even say thank you or nothing, as I went for the...

Read full review of Dollar General and 1 comment

Dollar General Reviews 0

Looks like Dollar General has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Dollar General, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review The worst experience ever by being discriminated, slandered and basically treated like a nobody... was posted on Dec 18, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3854 reviews. Dollar General has resolved 189 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.0
467 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
    Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number
    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
    Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number
    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Dollar General contacts
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.