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Dollar General
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1.2 7 Reviews 3846 Complaints
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Dollar General Complaints 3846

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E
12:23 pm EDT
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The Dollar General Store located on 1886 Hwy 21 Bypass in Monroeville, Al is never restocked. I questioned employee and they report that it is a staffing problem. I also have complained to the manager "Cat" about the trash that is all around the store and parking lot. Wire carts are full of boxes that spill over and it is an unsightly mess. I volunteer for...

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11:48 am EDT
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Dollar General Employees in Abilene KS stores are not friendly

When I go into a store, I expect to be greeted by cashier. Sometimes I am, sometimes I'm not. The last time I was in the downtown Abilene KS store, when I finished paying for my purchase the cashier didn't say thank you, come again, anything. She was too busy talking to other clerk. This clerk has never been friendly. It wouldn't hurt her to at least be pleasant.

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10:35 am EDT

Dollar General Customer service

I waited 10 minutes to be checked out and still no one waited on me after I was told she had to unload truck first. I could have stole anything I wanted and no one would've none. I was taught customers come first, but I guess that's not the case in Funston, Ga. you lost revenue and I will take my business elsewhere in the future. And it was the Manager.

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R
6:41 pm EDT

Dollar General Lost fedex package that was scan an than lost by a poor employee

On 8-13-21, drop package off for fedx at 8:56 am, lady took package scan with a scan gun. And never head from again I call fedx they no package pick there it's been a week on the 20th I want an answer where the hell my package is! I have called many times the store and fedx. Your new manager at store is a smart [censored]. I will be taken in legal action, I have witness to everything. I would not be this piss if someone had tried to resolve this issue.

Desired outcome: 265.00 DOLLARS IS WHAT PART WAS ,,FROM NORTH LAND MARINE IN WIS..

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8:24 pm EDT
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Dollar General Store #10661, 2172 SE Baya Dr. in Lake City, Florida at approximately 4:20 pm on 08/17/2021. I attempted to buy 2 gallons of Clover Valley Vegetable oil at $7.00 each. I attempted to pay with my SNAP card ending in 2384. On the screen it appeared to have gone through but the screen froze at the end if the transaction. Because of the glitch...

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9:15 am EDT
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Great store! But the assistant manager Torri I think her name is, is cocky, rude, and smelled awful. She was stuck up, and thought she was better than any of the other workers. Everyone else was so respectful and great! They helped me find everything I needed while Torri sat and talked crap about the other employees! I will not return till she's gone!

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M
1:18 pm EDT

Dollar General Good&Smart Coconut Water (Original version)

I've been buying your Good&Smart Coconut Water (Original version) for over a year and drink a case of this product every 2 weeks. It was one of the best "all natural" coconut waters on the market. Your supplier has recently begun adding sugar to each 16.5 oz can but still labels it as the "original" version, and I see that the new version comes from Vietnam instead of Thailand. Adding 10% more sugar defeats the health benefits of coconut water, so I had to throw out an entire case. Can you look into this issue and see why the new version is being mis-labeled as "original"? Photos of the old and new cans are attached. Thanks.

Desired outcome: Please contact your supplier and see why they have ruined this great product.

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3:47 pm EDT

Dollar General Dollar General Truck Driver Tried to kill me!

On Aug. 11, 2021 at about 12:15 pm I was driving on fm 1289 towards Port O'connor Texas. A Dollar General semi truck aggressively drove up behind me and flashed his lights, wanting me to move out of his way. There was nowhere for me to move over to. I was driving the speed limit. He then proceeded to pass me up. When he passed me, he repeatedly tried to hit my vehicle with his trailer. I was forced off the road. Road rage is very bad, but it is even worse in an 80, 000 pound truck.

Desired outcome: Terminate This Driver Before He Kills Someone

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3:11 pm EDT

Dollar General I put in for $50 cash back, cashier and manager indicated they could not access the safe.

Store #3833 Williamstown NJ, I put in for $50 cash back on 8/10/21 at 1:50 pm, cashier and manager indicated they could not access the safe. I was asked to put my name and number on a receipt and it would go into a folder until they opened the safe. I tried to call the district manager several times Dave More with no response. I call corporate several times with my only recourse to leave a message. I am currently out of work and the money was intended on paying a bill.

Desired outcome: Give me my Money

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Stephanie Taylor
US
Aug 17, 2021 8:27 pm EDT

Dollar General Store #10661, 2172 SE Baya Dr. in Lake City, Florida at approximately 4:20 pm on 08/17/2021. I attempted to buy 2 gallons of Clover Valley Vegetable oil at $7.00 each. I attempted to pay with my SNAP card ending in 2384. On the screen it appeared to have gone through but the screen froze at the end if the transaction. Because of the glitch, and then the extended wait, the cashier asked me to go to the next register where Thaddeus was working. Using the same card, There was an error. I knew I had over $100 on the card. It kept having an error so my neighbor allowed me to use his card. Doing so, The transaction went through. After coming home to check my card with customer service, It was determined that Dollar General's error had taken all of the money off of the card except for $2.36. I went back to see if The error could be fixed and the acting manager at 7:22 pm, (who would not even give me her name) was there working with Thaddeus, The young man who was extremely helpful to me. Let me know that the young lady who was working earlier will be working in the morning there. The woman who worked the night shift was extremely rude to me and I was very kind to her even while she was terrible to me. What can I do?

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J
12:58 pm EDT

Dollar General Lack of stocking product

The amount of stock being provided to store number 04420 is extremely substandard. When Employees are asked about products that are no longer available becaause many of the shelves are empty. Their standard reply is that it has been ordered but corporate did not supply it. I have been shopping at this store for over 2 years. What seems to be the problem? I see every other Doollar General being stocked over full and many of the shelves at my store are empty.

Desired outcome: Restock store number 04420 properly.

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12:46 pm EDT

Dollar General manager

I did an application online and was called for an interview. I went in for the interview and was told when my background came back I could start. This was by the assistant manager Taylor. The real manager Paige Johnson was out on leave. So i never heard anything else. When i asked the employees about it they told me they were still waiting on the background check. 3 weeks later. In the meantime Paige (the manager) comes back to work. An employee Kristy Baker of Dollar General calls my daughter and says Paige is coming back and i probably dont want to take that job cause there wont be ant hours. For some reason Paige does not like me. I firmly believe she is the reason I was never called back. They have hired a few people since then, but I still am waiting on a response from Taylor about my employment. I feel like I was not given a chance for employment because of some issues Paige obviously has with me. They called me 2 times the day of my interview to make sure I was still coming for it and then this... So i leave you with this... Its really sad when people cant get a job in a small town dollar general because the manager has her "click" My name is Mary Ann Smith. The store is Dollar General in Sardis Ga. Paige is not a friendly person anyway. The same employee who spoke to my daughter also told me herself "Paige came back on a high horse thats to high for her". She has a nasty attitude and clearly does not like her job. [protected]

Sincerly,
Mary Ann Smith
(pissed off customer)

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gorgeor
US
Aug 06, 2021 1:13 pm EDT

Clearly the reason they did not hire you is because of your personality and attitude.

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M
12:01 pm EDT

Dollar General Car repair

My car was hit in the dollar general parking lot by the dollar general semi truck on july 23 2021.
I have police report and photos.
I have emailed them to [protected]@ dollar general.Com
they said i was on high priority
i have called [protected] almost every day, im told the transportaion service dept and managers have " no " phone number only "emails"
for 2 weeks i have gotten brushed off and the run around

for such a "huge" company this is unacceptable
my car should be fixed by now

marilyn grimes
[protected]

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12:46 pm EDT

Dollar General Trash

Dollar General just built a new store right next to my home in a very small community in Oklahoma. Between the city and myself demanding, they built a fence separating our properties in order to stop trash from coming onto my property from Dollar General. The fence stops the big trash but the store now hires someone to do their mowing for them and he does not pick up trash prior to mowing! The person mowing just mows over the trash on the Dollar General property blowing it under the fence onto my property! I am not happy about trash being blown under the fence littering my yard!

Desired outcome: Clean trash up and weed eat the fenceline prior to mowing! Have manager inspect what is being done OUTSIDE their store!

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5:29 pm EDT
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Upon entering Dollar General store at 505 Masters street Corbin KY 40701 at 4:35 pm, rap music was blasting inside store from overhead speakers, and it was vulgar and explicit in nature, and children were present in store at the time. I thought someone from corporate might want to know before someone files a lawsuit, I love dollar general stores and shop...

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5:21 pm EDT

Dollar General Poor service

I put in a pickup order to be picked up between 3:00 and 4:00. It's 4:15 and the order is not ready. The associate was so rude to me and told me the store was out of stock of the items in my order. I walked around the store and all the items are available. I am on a time restraint and can't wait which is why I chose pickup. I also refuse to tolerate being treated this way.
Dollar General, do better

Desired outcome: Fulfilled order

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2:44 pm EDT
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Dollar General Parking lot

The store at 2520 Rockford Lane 40216 has a large hole at the turn in that needs to be fixed. I busted my tire when I turned in to the parking lot. This hole has been in this spot for awhile. Being at least three months. It has grown to be a lot deeper and bigger. I really don't think I am the first one to drop in this crater. Could you please have someone look at this as soon as possible. Or at least set up caution signs

Desired outcome: It will be fixed asap.

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2:04 pm EDT
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On 08-02-2021 my new store manager allyssa e came into the store at 12:30pm and called me outside and nice and politely told me she was letting me go. I asked her the reason and she tole me it was an at will state, and she ould fire me if she didn't like me and so she did. I told her corporate policy was a paper trail and that after 7 years, I was never...

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12:47 pm EDT
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I just left the dollar general in east fort Myers on palm beach Blvd. There was an error in price on an item and the friendly casher told me she needed the manager to void it... I wasn't expecting what walked up to the register with her. This young man looked like a homeless man. He had bright colored croc shoes with black socks pulled up to above hi...

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12:34 pm EDT
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I contacted Dollar General several days ago regarding the Dollar General www.dollargeneral.com 208 Morehead Plz, Morehead, KY 40351 · < 1 mi [protected] The dumpster area is located behind the store and in the middle of our town. I have also contacted our Mayor Laura White-Brown about the appearance of these unsanitary conditions. This dumpster has been...

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5:37 am EDT
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Every shelf has busted corners, missing screw, holes won't line up! This shelf is literally garbage. I'm so disappointed! This was of course after the associate overcharged me $36.38 for products I did not purchase!! Had I not second guessed her, she'd have literally kept almost $40 of my money for free!

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Condition of store was posted on Nov 15, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3853 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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