Dollar General
Reviews and Complaints

I just left the Dollar General at 4017 Yanceyville St. In Greensboro, NC. That is one of the nastiest stores I have ever been in. The floors have nasty spots all over them. They have never seen a mop. Trash pushed under the counters and the aisles sitting full of unopened merchandise while the shelves are empty. The stuff on the shelves is thrown up there "willy nilly". This store obviously needs new management. It is a disgrace to your company. Upper management needs to pay them a surprise visit. What a MESS. Just thought you'd like to know.

When I became legally blind and couldn't work anymore I had to find ways to cut corners and save money so I started couponing and at dg I could use the $5 off $25 with the digital coupons it made for great savings but for months now the shelfs have been bare, And when I say bare I mean it looks like there going out of business bare, this week there was no sale items with or without digital coupons no detergant, mens deordrant, or body wash, no tide or gain no purex, or softners, suave lotion, no Colgate, no Shea moisture and I checked surrounding towns and no one had anything they all was out of basically the same thing
that's just a few items, now you would think that If you was gonna have a sale on something you would make sure it's stocked, I don't think it's a COVID thing because FAMILY DOLLAR is always stocked Walmart is always stalked and target, could someone please tell me why dollar general can't fulfill there sales ad and honor there digital coupons it's really just a waste of time unless they can stock there stores and honor there coupons, I guess it's gonna be a family dollar day. Thanks for letting me vent

Store # 16467
Register 2
Date: 09/18/2021
Time: 9:23 PM
Transaction 7814
I have shopped at this DG since it opened & shop here multiple times every week. I utilize digital coupons & the $5 off coupons that come on my multiple receipts that I receive each week.
For the most part, the associates at this store are patient w/ my couponing & try to accommodate me when there are errors w/ the system.
I have had issues w/ associates in the past but chalked it up to the fact that everyone can have a bad day.
However, I had an experience w/ Paige tonite in the above referenced store that requires mention. She was obviously not wanting to be there & made this plainly obvious. She would not honor my physical $5 off coupon so I requested the order voided. She was extremely rude & offensive- to the point that the customer behind me came to my defense & stormed out of the store. She also had a cart full of merchandise.
Like I said, I understand people having a bad day & having spent most of my professional life in customer service, I definitely give the benefit of the doubt 99% of the time. This, however, was that 1% & totally unacceptable in a person who deals with the public.

Whenever we go to the store #20565 in Hollywood Alabama at 8 am. Whoever is suppose to open the store never gets there on time to do so. The clerk never showed up until 8:05 and we still had to wait for her to set up the cash register. She finally opened the door at 8:08. She never turned any of the lights on either so we got to shop in a dark store. We got to pick our way around stock left in the isles. This happened on [protected].
This wasn't the first time that it has happened to us and we just left before without getting in to the store to buy the things that we wanted.

I'm not sure if 6917 is the clerk's number or not. But it was the only number that I thought it was.

In the last few years I have consistently complained about the Batavia New York store. The store is filthy carts everywhere so you can't get down half the isles and nothing is stocked. I understand getting help is hard but Family Dollar down the road seems to have no problem keeping things stocked and cleaned. It just baffles me your store can't do this.

In Washington Illinois, store # 8252 assistance manager Amanda, on our 2nd year of COVID during a Mask Mandate. While in line Amanda was giving her Anti-Vaccine lecture to the women in front of me and she had a lot to say. All unfounded misinformation and of course she Amanda had NO MASK ON, showing all of us she did not care about any of us. Customers had Masks on signs everywhere to wear a mask Not 1 employee did Not 1. Amanda held up the line so long telling a women things, that as a RN of 44 yrs I know are FALSE. Is that the assistant managers' job ? We have a mask mandate due to the increased # of cases, we have 3 hospitals close by All have been on the news saying " Do Not Come here, Full of unvaccinated COVID patients and your asst manager does not allow other employees to wear them either, said 2 employees told me. Assist assit manager is a horrible person who let us all know she is a loudmouth spewing misinformation with NO MASK on so who knows Who will getr Sick. Unbelievable

I went in Dollar General tonight in Kilbourne, Louisiana and was trying to purchase 2 Amazon cards, one for 25$'s and one for a 100's with a debit card which I've been doing since the store opened with no problems but tonight the associate rudely told me in front of other customers she could do the 25$ card with a debit but I'd have to use cash for the 100$ card...which makes absolutely NO SENSE AT ALL...it's strange you see signs NO CASH BACK but they want cash, which debit is, for a card...say she'd get a flag and she wasn't losing her job for me to purchase a 100$ card...it's funny the other associates that I've purchased cards with debit are still working there...if it's a rule at Dollar General which I know for a fact Wal-Mart allows to be purchased with a debit card, so be it but I DO NOT APPRECIATE how rude she was to me in front of other customers, raising her voice for all to hear...
Thanks for you time!

There is not much to say there was mold in the bag of cat food. Today is 09/08/2021 I purchased the bag today... came home opened the bag... poured the food into a bucket... and chunks of mold were inside. .. This was my first time buying heartland farm products and it will be my last time buying the product. I purchase this at Dollar General I'm unsure where they have it elsewhere. Consumer beware

I can't seem to get correct advertising prices. Sunkist ad said $.85. They charged me $1.25.
I went for Tresemme hairspray. Price in shelf - $5. They charged me $6.00. She had to check and corrected. Other store gave me refund.
The Sunkist just happened. I will make sure they refund the difference. I sent the ad to my email for proof.
I'm little tired of this. They need to get correct prices in machines.
Another thing - not enough folks working to stock shelves. One at register and one stocking. Not fair to customers.
Sincerely,
Marilyn Camden
2842 Davis Lane
Rockledge, FL [protected]

I don't appreciate going into shop while one of her employees are physically sick.You can tell they should have been quarantined Not spreading covid around the town because her District Manger Kathy Coughlin didn't believe the employee was sick she tried to self diagnose her And her test was positive for covid she worked 6 hours that day with fever

I don't mind spending $25 in order to get $5 discount, but every time I try to purchase I can't get enough stuff because their inventory is to low or they are completely out.

It really sucks that you think everyone can afford a smart phone to load your $5.00 coupons on. I don't understand why you cant just print it on the receipt like you've done for years and years. Not everyone can afford a smart phone. Senior citizens, like myself don't even understand enough technology to barely navigate the internet. But I guess only the rich get phones, and only the rich are now privledged enough to get your deals

I could not get logged onto the Dollar General app. It would not allow me to go past the login page I could not get to coupons to mark them for redemption at time of check out. I went to my local DG Duncan Bypass in Union, SC 29379. I approached the front door and one of the employees was sitting outside talking on cell phone. When asked for help, she directed me to the young lady at the check out desk. She stated, " I cannot help you, I cannot get mine to work either. She sent me to another person in the store who also denied knowledge of how to pull up coupons. The store was so trashy and disorganized I could not get a shopping cart down any of the isles. I asked for help from the last employee and she ignored me. She saw me moving the carts that was sitting everywhere. Boxes stacked up in every isle and no one was trying to fill empty shelves. An elderly gentleman almost fell and I moved a box so he could get by. I will never shop this store again. I left my items when told that they were accepting cash only. I had enough. This happened around 415 pm today on [protected]. Absolutely the biggest mess in a store I have ever experienced.
When I voiced my concern the comment I got was "Welcome to Dollar General". You have a DG warehouse here in the county, I would think you would make your stores more usable.

Tarboro nc dollar general I ask checker about a small box ask what they were going to do with it she said throw it away. Before I could say anything she and we cannot let you have it, they were going to throw it away duh. I they ask if she would ask the manager I dont know of she ask r not but she came back and look at me and said no. So I said but you are going to throw it away and she said yes.
Well go mad and I told her if my face was black I could have them all. This was 1 little box.
I do right much business there but I will not buy nothing else from dollar general. One small box and a custmer wanted it you were gong to throw it away, they say we are prejusteds guess who is!.
What I should have done was ask for a refund for what I had just bought. I will be tell everyone about it.

I live in Stinnette TX the dollar general here is nice but every time I go in I get harassed by an employee named Jessy very rude and impatient believe this employee is also taking a lot of illegal prescription medications that are not prescribed to to her. Will some one please fire this employee asap. Thats the only problem I have with that store. Thank you.

I received a load from a broker on Aug 25. 7pm appt to load and finished loading at 12:30 am on the 25th. I tell broker and arrive to deliver in the 12 hour estimated time. Only to be told I need a new appt. 24 hours later on the 26th I'm told 5 days until a new one can be made. 3 days on this load already. I work with GNS Trucking as owner/operator. I have informed them I will not deliver again. This is 4 deliveries with a 3 out of 4 negative experience. Never because of me. I will also tell my family not to patron any of your establishments. My desired compensation would be more than the arrogance a large corporation would want to pay for. I generate over 1.5k revenue per day, with respectable companies.