Dollar General
Reviews and Complaints

I visited Dollar General on Ronald Regan in Davenport, Florida in the morning shift. A dark skin older woman was running the register. She is always very nasty & rude to me and other customers every time. My yellow & white dot items did not come up 70 off even though there were couple large Orange signs hanging on the racks. She refused to sell them to me for the sale price which is against the law. You are loosing customers because of her. She should not have a job if she can't show some respect,

Hi my name is Hilary Blow, I got a phone call from the District Manager Keta, I had some complaints on the store manager that I work at, store# 11292, I work for Walmart too full time & part time at dollar general, Walmart I work in online delivery pickup where you pick orders for your customer, I explained everything to Keta what problems I had with Carrie the store manager, well Keta just informed me that Carrie shouldn't have hired me bc I work at Walmart, well I just got informed from Keta that she wasn't going to blame Carrie for hiring me bc she's knew that she doesn't know all the policy's yet, that Keta said she was going to print out the policy's for Carrie so she would know, then Keta told me she was going to let HR know what's going on, I told Keta that I shouldn't get fired or let go bc of this situation, Keta said she wasn't going to blame Carrie for hiring me bc I work at Walmart, she said that Carrie has only been an assistant manager not a store manager & she's knew at this & that she's been a store manager for about 4 months at store # 11292, but Keta said that she would email HR & that she would call me back to let me know if I can still work for dollar general while I work for Walmart, this isn't fair to me at all if I have to quit Dollar general, Carrie should've known the store policy's, but Keta said she didn't know & that she's not going to blame Carrie for hiring me. Now why can't Carrie get the blame, that didn't make any sense right there. I'm very very upset with this situation & the way I told Keta how Carrie has been treating me.

The driver of truck #31223 for Dollar General was littering like crazy on 102 between Eagle Lake and Columbus, TX on Saturday, October 30th, 2021 around 2:00 PM. Tons of fast food containers and cups, cans and bottles, and bags flying out of the truck onto these small town roads. If you're going to drive through the lone star state, you're going to do your part to Keep Texas Beautiful and to not pollute our land with your disgusting and disrespectful garbage.

Store #11519, the store is dirty, can't walk things all over the floor, needs to cleaned up before someone fall something and get hurt, Never seen a store so bad, the girl was just standing there on her phone while the guy wait on all the customers, this was on 10/23/2021 at about 5:30, there where about 5 customers in line at the time, I think someone should check into it.

Well besides our local store closing everyday at 5 pm . I am handicap walking with a cane you can't get the carts thru the isle s. Without moving stuff . today I'm in line behind a few people and they now are saying they can only take cash your machines never work when you swipe them . I just had over $50 in my cart . and I left it there because your workers don't know what they are doing you have . to fix this store and fast. You have lost so much local business its not funny. You need a manager in there that knows what to do and how to properly manage a store . I never worked in retail but years in the restaurant business I know how smooth things should run . and this store is no longer in my thoughts so much for your loss

I went in to get a few things. There was no employees behind the cash registers. They were all outside smoking while a "USE SELF CHECK OUT" sign did all the work. There were 3 employees there. A black male and 2 whites females. There was a line of people waiting to check THEMSELVES out while your lazy employees took their smoke breaks and chatted about what they are gonna doing this weekend. I am LIVID. If I wasn't an honest person, I could have robbed your company blind because you have employees who would rather chit chat and smoke then do their job. IT IS RIDICULOUS. This took place on October 21 around 6:15 pm. Something needs to be done. This Dollar General is terrible.

hope is new and i am going to quit spending there I go in there 2x a day until she started i know when you close she runs down the isles yelling ten minutes even comes down the isles after you. she is very rude I had a clearance item she was too lazy to check so she slammed the keys on the table to change the price my wife gets the same treatment if this is how its going to be i quit spending at dg i ASSURE YOU IAM NOT THE ONLY MAD CUSTOMER BECAUSE OF HOPE.

I've been in Dollar General stores in 3 states yesterday, Tennessee, Missouri, and Arkansas looking for a supplement ! Those shelves are never stocked, the little stock you have is in the wrong bin or it's on a palate blocking the isle!
In every store, boxes are piled In almost every isle, most of them blocking isles. It's like trying to walk a maze!
Someone in your organization should teach organizational skills, facings that are in the correct place and safety procedures to keep people from falling.

DG in Birch tree mo store #15530 management (Alton) will not give customers a receipt saying that the store is his and he will run it the way he see fit and if we can't get a receipt then we can not report the mess that the store is in. It all started with him having the cashiers marking out the survey numbers but when that didn't work he just decided we didn't get a receipt at all!
The women that work there are GREAT but that man needs to go. And what is the deal with him following all the women, not only is the store a complete mess you have a pervert running it! Not a happy customer and at church yesterday the subject was him and that store you have a problem.

The new supervisor that they have at Dollar General is NOT friendly AT ALL. The employees are outstanding, but SHE is so rude! I was so dissatisfied when I shopped there! (Store # 09694 in Homestead, PA.) And this is not the first time. I am to the point where I'd rather do my shopping somewhere else. Tess, on the other hand (the white manager) is a FANTASTIC asset to Dollar General! She really cared about the people and the community. I don't know WHY she hired this lady! She is not at all friendly, helpful or courteous. They really need to get rid of her and go back to having Tess!

I had a digital coupon for Right Guard deodorant which expires 10/9/21 for $2.00 off that did not come off at register. Also, there was no digital coupon for the Irish Spring body wash but there was a sign for a dollar off. I asked cashier and showed picture of deal but that did not come off my bill either. I know times are tough and the store is struggling to find employees, but I do clip my coupons and expect them to come off total. I don't have time to go back and forth disputing the total.
One more thing: have the $5 off coupon valid for the whole week instead of just Saturdays. They never unpack products and the isles are jammed with carts full of boxed products.

The buggies from the Dollar General Store (09724) rolled into the road and hit my truck. I called the police the officer made the statement that myself and the store manager should settle this. I contact the empolyer on duty she referred me to the store manager Leslie Etienne. She did a customer incident report. She scan and sent the incident form via STOREnet to Risk Management immediately. This was September 9, 2021 aprox 11:00 am, no one has notified me. The manager stated that someone would be contacting me. I went back to the store on Oct. 5, 2021 to see what was taking the process so long. The manager stated I needed to go to my insurance company. I left went to my insurance company immediately, the advised me that they couldn't do anything because I wasn't at fault. I then called the number on the incident report and spoke with someone. He took my social security number and stated that I wasn't in the system. I went back to the store the store manager re did the incident report called District Manager Rhonda Schabert. She told her to go to another store to scan the incident report because theirs didn't work.

I was walking through the dollar general store on 10/5/21 at 3:30 pm.and I found a store receipt from frito-lay laying on the floor.This receipt should not have been laying on the floor.It is a sales receipt that shows year to date sales, tax exemption number, The store number is 11852 here in Dayton oh.the employees name on the receipt is Raymond Williams.What should I do with this receipt?

This is a pretty new store, and a shame that it looks like it has been there for 10 years. You can never shop in the store unobstructed, there is always carts full of product, in the aisles. I understand on truck day it may be a little crowded, but it is 7 days a week. But the shelves are empty. I have seen many customers shopping off the carts to get what they want. I also understand staffing issues, but, this store just consistently looks bad. There is a family dollar downtown, that is always clean, they get the product up on the shelves, quickly, and the store is clean and the staff is friendly. I have stopped shopping at dollar general, and drive the extra miles to dollar store.

The complaint is on Carrie in your 16111 store in clarion. Complaint on her my wife was at your store (9/30/2021) approx. 7:30 P.M. and there was a line of 12 people and the other cashier yell for her help and she just looked up and kept on stocking shelves. including my wife and another girl walked out and both said they won't be back as long as she is their. I heard alot of people saying they will not go back as long as she is their. I fixed the problem by boycotting your store and will suggest to others to do the same. People i already talked to said they already did. BOYCOTT. when you try to take something back they say we don't take returns. More but to much to write. Your losing business. shopped their every day for something. no more. they never run both registers at once even if there are 2 employees their. She also needs an attitude adjustment. Sorry more then i was planning on sending to you but disgussed.

Ted Theiss

I just left the Dollar General at 4017 Yanceyville St. In Greensboro, NC. That is one of the nastiest stores I have ever been in. The floors have nasty spots all over them. They have never seen a mop. Trash pushed under the counters and the aisles sitting full of unopened merchandise while the shelves are empty. The stuff on the shelves is thrown up there "willy nilly". This store obviously needs new management. It is a disgrace to your company. Upper management needs to pay them a surprise visit. What a MESS. Just thought you'd like to know.