Jo-Ann Fabric and Craft Stores
Reviews and Complaints

I purchased a sewing machine for my daughter in September for a Christmas gift. We opened the machine after the holidays and the machine did not work. Since it was past their 90 day return policy Joann is telling me I need to go to the manufacturer for any issues. I called the manufacturer, Janome, and they are going to charge me to send it there and charge me to send it back to fix a machine that NEVER worked. I am BEYOND PISSED!

I live in Austin Texas. Normally I shop at Hobby Lobby or Micheals. Today I decided to go into Joanns to looking at the patterns seeing that I got a sewing machine for Christmas. As I walked into the door I noticed all the Christmas decorations on sale. I walked over to these pictures frames that clearly had a sale above the item of 15.99, with a yellow sign below that said 75% off the item. I put them in the basket with other sale items. I walked up to the counter, checked out and walked out of the store. As I look at my receipt I noticed they rang out at 39.99 with 75% off. I put the items in my truck and went back in and stood in the line to ask why they rang out at that price. They associate called me over to her line. I told her the issue and she acted like I was a problem from the get go. As we walked over and I pointed out the price she took out her little device and scanned them. Sure enough they did ring out at 39.99. She said at that time they were 39.99 and I pointed out the 15.99. She got on her walkie talkie and called for a mgr. She told the mgr an associate put the wrong price over an item. I suppose the mgr. told her to come to her. I stood at the front and the associate ask me to follow her. As we walked to the associate she told me to stay and she would come back to me. A few moments went by and she came back and said they couldn't discount it to that price. I was so flustered I just turned around and went to walk out. Before I walked out I decided to take a picture and post it to see what other people thought. Being my first time shopping here I definitely didn't have a good experience what so ever!

I placed an order with joann fabric on nov. 24. Two weeks went by and I had not recieved my order nor heard anything from the company about it. After numerous attempts calling their customer service number and hearing their message that my call was important to them and then having the call disconnected, I actually got to talk to someone about my order. She told me they had cancelled it because everything I had ordered was out of stock. They just didn't bother letting me know that. She went on to tell me that there was no point in trying to send the order through again because some of the items may have been discontinued. When I placed the order online that day, everything said it was in stock. She went on to tell me that I should keep checking their website to see if what I had orginally ordered was back in stock and then to call them to see if I could get the items at the sale price that I was suppose to get on my order. I ordered different quantities of 22 different items. I hate to think how long and how much time I would waste doing that. Needless to say, joann has lost me as a customer not that I think they care. How can a company do business like this?

Went to the store on 4514 n. Harlem in norridge, il. Today for the first time with two coupons just to browse? never again! Got up to the checkout, one person ringing, 8 or 9 people in line! Seriously? Come on! Clerk should have enough brains to call for help when it is needed. Gave my coupon to a grateful customer and the other to the mod of the fabric cutting dept. And told them I was walking out. Told the clerk when I walked out that, " you guys need to call for help when you have a line." Never again!

I was at federal way joanne fabrics, I was buying interfacing about 15 yards, it was the ind of the bolt and I asked if it could be put back on the cardboard to keep it nice while I used it. The clerk said "oh no we can't let you have that". I have been given the cardboard before, so I was questioning, is this a company policy or the clerks policy? Less wrinkles in my interfacing and less for joanne's to throw away. This happened about 2 weeks ago. I don't know what the solution would be, an extra discount? I believe she's a new hire, her attitude was she was doing me a favor. I don't think she realizes other organizations sell interfacing too. Thank you for your time.

I have had problems with Joann's in past not sending complete orders. Which is a real pain when you order everything for a project and not get half your order especially the sales items. I had clicked the unsub email button about 3 weeks ago. I kept getting emails. I got one for 60% off. Too good to pass up. So I found a fabric not on sale and placed my order. I did not order anything else since I know how that goes. They cancelled my order. It had been pending on my paypal for 6 days. I emailed customer service to see when it was going to be processed. Now they have cancelled it and won't honor the coupon. I am going to try unsubbing again. They are not worth the headache. I have never had problems with fabric.com and Han.. The rest of the word is forbidden. I will stick with them from now on.

I placed a online order recently for spectrum noir markers. Shipping was a bit slow, then after carefully inspecting the product. I noticed the markers were extremely used and abused. One of the markers and hair stuck to it! Will not order from these guys again!

The sale rep screamed out loud at some little boys. The 2 year old spilled candies (7-10) chocolate candies on the floor. His older brothers tried to catch and told him to stop. While his parents were busy talking with another representative about sewing machine. The other salez rep who screamed at the kids scold and told the older boys in a mean way to pick up the candies off of the floor and with their own hands and throw them into the garbage. She should off instead amtell the kids politely and nice manner to stop, and if they can help clean off the spilled candies. But she should off given them a broomstick and a dustpan to sweep the candies not just puck it up with their hands off of the floor. And she should of talked politely to the parents to watch their kids. She did not even talk nice nor even resoond in polite manner. Whats the most disburbing to me is that she screamed out so loud in the store at the kids that everyone in the store thought something tragic or incident happen. She needs to be taught ahsin of how to react and treat customers and children ina polite manner. She should not even have to scream inside the place where she is a worker. If a customer screamed she should be the one to talk and c as lmed them dosn politely even though i know shes a human being too. She still should be retrained on being a customer sales person please!

Today I was appalled by how I was treated when I tried to return an item I purchased 2 days ago at the store in cary, nc. I showed the store manager my amex receipt, but was told I would be refunded only 50% of the price I paid for the merchandise because the item had been on sale within a window of 90 days prior. The cash registers, cutting tables and floor are always understaffed. You have to walk the entire store to find someone to answer a question or to get the help you need. Work ethic is abominable. Today while I was waiting at the register and there was a line of 10-12 people also waiting, the clerk said to an employee who was standing nearby: "I need a little help here for a moment, can you please help me?" his reply was:"i'm on break right now." I will shop elsewhere going forward.

I was shopping at the Columbus, Oh store on 3/26/15 and was appalled to notice that the sales clerks were in the process of washing down the shelving units as part of their job duties! Most of these employees are 50+ yrs old, some younger, some older. I spoke with the manager who indeed said this was part of their job description. Seriously? I don't know about the rest of you, but have you ever been in a store @ 11:30 a.m. and see the clerk staff cleaning? This corporation has a janitorial service for the floors, why not for the anything else?Ohio is an "employed at will" state; I sincerely doubt that if anyone complained they would not be fired. I find this despicable!

The sign on the merchandise rack and the ad clearly stated 50% off beads. When I was checking out the items were ringing up full price. The cashier did not respond to my request to check the price. I found a salesperson whom I asked to check my receipt with the product and the clearly marked sign. She said my beads were spacers and did not qualify even though the package clearly stated silver beads. She the proceeded to tell me "technically they are spacers " even though the package was marked "bead". This is not the first time but it sure will be the last time I shop at Joann's. Extremely poor management and lack of customer service.

I usually overlook the snide comments and "hate my job" attitude that comes from this store.. but decided this review will help to warn people not to use your credit or debit card here! On Sept. 13th, during the afternoon, my boyfriend and I decided to peruse the aisles of this store to get material..I come up with some simple, bad butt dresses, and he modifies jeans, so we picked out material accordingly. We usually run into the snarky one-liners and crass bluntness while they cut, but they have the freedom to choose to have a bad day, I'm not going to. The receipt for the cut material was totaled and we proceeded to the register to pay. Upon checkout they were obviously having problems with their "New system", which looked to be a touch screen/computer based model, which was evident in remarks from customers on other registers beside me. My boyfriend decided to pay this round, but after two swipes timing out and a "contact cardholder provider" message (odd because he's definitely more loaded than me) we used my card, which took some time, but finally went through. After leaving we decided to call the bank to make sure his card had not been charged, which the bank's customer service rep said hadn't, and we were good and continued to skip along our merry way. The next day my boyfriend went online to check again and saw a charge for the same items, a reverse, a charge again, a reverse, and then a charge. I checked my account to find a charge as well. We figured it would be a simple solution and went back to the store. The manager was very rude to start. Asked me why there wasn't two receipts? Sorry but why would there be? There was only one transaction! And included at the bottom it showed the time out transactions and my subsequent charge. Only they know what happened after that. They refused to help us, said they couldn't and that corporate had to reverse the charge, corporate said they had to do it, the store said the bank had to do it and the bank probably thinks they're nuts. But you get how this process pretty much went for the next three days. Finally, fed up with my poor boyfriend slaving over the phone (why was he left to handle it anyway? Wasn't it their mistake?) I went into the store to handle business. I demanded to see the person that handles the batch at night's end and cash drawers (I wasn't in my ninja gear so there was no need to be afraid and it was in polite way, of course) was asked what do I want with her? Was told they couldn't do anything about it. I refused the answer. Tried to explain empathy..told her if she ate dinner with a friend at a bar I worked at and I charged both their cards I would be fired, never mind around to give the customer attitude. At this point she walked back to the drawer, refunded me the cash but did a return slip with no merchandise in hand and that action in itself conjured up some insecurity...two days later a new charge for the same amount appeared on his card...again. (This charge was made from their store after they gave me the cash) I went back to the store, with my boyfriend, asked how are they charging a card they don't even possess, that what they are doing is THEFT and of course, again, I was told we would have to call corporate, and the card would be refunded in a couple weeks. Or "we should just get it from our bank"..Someone should be fired for submitting an unauthorized charge and I'm going to make sure that every time you do a Google search for that Saugus store, you see me in shining lights. With all of the complaints regarding this store Corporate and the branches need to do a complete re-haul and move back onto this planet..Horrible, and ridiculous. Don't say I didn't warn you. ZERO STARS

Warning: do not use a debit card at the winter garden, fl store or any joann
Store! On saturday, for the second time since this store opened,
Checking account was charged three times for my one purchase. Each time
I was told that the transaction did not go through and was asked to
Swipe my card again. On monday, I learned that the
Money was removed from my checking account three times! I have been
Trying to get this resolved since monday morning but it is now wednesday
Afternoon and all i've been given is the "run-around" by the store and
The corporate headquarters. I spoke with claudia at the store on monday
More than once and was told she was checking on it and someone would
Call me back - still waiting. I spoke with sonya on tuesday and was
Told she would check on it and someone would call me back but I could
Call corporate headquarters - still waiting. I spoke with stephanie at
Corporate headquarters on tuesday and was told she would check on it and
Someone would call me back - still waiting! I spoke with jeanine p. At
Corporate headquarters today and was told I would have to resolve this
With my own bank! My bank didn't make a mistake - joann's made the
Mistake! Neither I nor my bank should have to work on resolving this!
In the meantime, $124.98 has been taken from my checking account over
And above the amount I paid for the merchandise I purchased! When I
Spoke with claudia at the store again today, I was told they were still
Working on it and I could probably expect to hear from someone in the
Next 4 to 6 days! However, they illegally and improperly took money
From me! On saturday, when I was asked to swipe my card again, I
Explained that this had happened before and I was charged more than once
But I was told that the computer said the transaction did not go
Through and I would definitely not be charged more than once! Shame on
Me for falling for this a second time! The last time, it took two weeks
Plus lots of phone calls on my part to get my money put back in my
Checking account. So I repeat — warning: do not use a debit card at
This store or any joann store! I have been told that this was a
Corporate-wide problem and happened to other people throughout other
Joann stores! Also, do not expect any assistance or any semblance of
Customer service if you have a problem at joann!

Jo-Ann Fabrics in Simi Valley have the worst customer service representatives.
Joann's upper management do not seem to care about how their customers are treated. I sent the following message to Joann on 5-11-14, and as of today 5-31-14, have not heard from anyone.

On 5-10-14, around closing time, I brought my purchase of over $35.00 to
the cashier. I questioned the cashier about ongoing coupons or offers while pointing at your 40% off coupon, and the response was "no". Another lady, her daughter and I were the last customers in the store, and they were right behind me as I was finishing paying for my yarn. As I moved over to let them get to the cashier, I sew a pile of booklets with adds on it, and when I opened it
there it was, a $5.00 coupon as current as it could be right after the cashier said they were no "current coupons I could use tonight". The 40%
special was for 5-11-14 only. As the other customer was paying I asked
the cashier, this time about the $5.00 off coupon and why did she say there were none. She did not really gave me an answer, instead she responded that she would have to do a return in order to use the coupon, I said "okay I'll wait".
She finished with the other customer and at that time the assistant manager named Matt came and offer me help when he sew me waiting. The cashier told him why I was waiting and she did not get to finish the sentence when Matt just said that the coupon was not good and that they have sent a "memo". I asked, "are you talking about the coupon that states effective between 5-9-14 and 5-11-14, for
$5.00 off?" Realizing he spoke too soon he said to me that it was too late for two (2) transactions, that if I wanted the discount I would have to comeback the following day, 5-11-14, "Mother's Day".
By that time I was telling the cashier to do her "one" transaction, and
processed a return for the full amount. I asked the cashier about a manager and she pointed at him, as he answered for her and told me his position of "Assistant Manager", making him the man in charge. That was his attitude.
I asked his name more than once and each time he responded, he would say
"my name is Matt for the 2nd, (3rd or 4th) time" My jaw was about to hit the floor in disbelieve. I made a comment about his "customer service" tactics while getting my cash back, and his response as I walked out of the store was, and I quote "have a good night ma-am and don't let the door hit you on your way out". I had to turn around and entered the store again to ask and make sure I heard right. As before,
Matt reminded me that I asked for the 2nd time and repeated "have a good
night ma am, and don't let the door hit you on your way out".
I have never been mistreated and disrespected as a customer, by a so called "Assistant Manager" that thinks he is irreplaceable. What is worse is Jo-Ann Fabrics allowing it.

This complaint applies to Joann Fabric in Santa Monica. The cashier named Silvia wasted two hours of my day because of her irresponsibility and poor customer service. She first made mistakes at the registry when processing my items. She then realized she didn't process one item after giving me the receipt. Then she processed the remaining item and thus I couldn't use my coupon discount on that item. Then she dropped one of the metallic signs I got on the floor making it bend. Then I needed to return one item. She returned it and then she asked me if I want it to go back to credit card or cash. I said back to credit card. Then she said "oh I will give you cash because it is under 5 dollars". I said then I will return one more item so it's more than 5 dollars. I do not want cash. She said I already processed it I can't go back. I said cancel it. She kept going she can't. Then I asked for the manager. But instead, which I found out later, she called her friend. When her friend arrived. She lied about what really happened when explaining the situation. She said that she told me "under $5 is only cash and I accepted it but changed my mind later". She never told me under $5 would be a cash return until after she already processed it and when I told her I do not want cash and she said she can't cancel it. Eventually the friend tried helping but this time computer would not work. After waiting for half an hour more, I just took the cash return and left the store just because I did not want to waste more of my time there. Whole this time, Silvia, not once even apologized. In contrast, she was laughing with her friend while I was waiting by the cashier to get my money back.

This complaint applies to every Joann Fabrics that I have been to in Oakland and Macomb Counties, Michigan. I believe it is universal. After 20+ yrs of trying to purchase from this company WITHOUT being irritated I am giving up. My complaints: cash out lines so long it reminds me of a bread line in the former Soviet Union. Only women would put up with this BS.; men NEVER would. Coupons are almost worthless as almost everything is "on sale". Products are not priced correctly. Cutting area very understaffed. Every store is understaffed and I'm sure these women are paid nothing at all. Every store is an inconvenience and you leave exhausted. Good riddance!