Jo-Ann Fabric and Craft Stores

Unusually Rude Cashier/Customer Service person who acted like I was a big imposition on her for asking her to tell me if a product rang up not on sale. She refused to do this and told me to look on the little credit card scanner screen in order to figure it out for myself. She rang everything up and put it in a bag before I was even sure I wanted it if it wasn't on sale. I apologized profusely for asking for her help in this and she acted like I was out of line to want to know what prices the items were ringing up at. Before she was even finished with me she had motioned for the next person to come up to the checkout. I went to the parking lot, looked at my receipt and saw she had double rung me up for the most expensive item I had purchased. They weren't even next to each other on the receipt! I went back in and waited and waited in line again and this time she saw me waiting for her and started talking nicely to the customer she was with. When it was my turn and I told her what had happened she never apologized but said I should have looked on that little screen and seen it. I told her she had been so rude to me and she asked if I wanted to talk to a manager. I said I'd go online which I will be doing to the bbb and asked her name, (which is Laura). Then the said manager walked by and made a comment on the side to her and she said loudly, "I"m not going to saying anything"...so as I guessed the manager and she are anti customer together. This experience is a first for me and it takes a lot to get me upset. I think because I was treated so dismissively the first time it was especially upsetting when she blamed me for the mistake and then acted as if I was unreasonable. I found this site and realize that this is a normal thing for Jo-Ann Fabric but I've been shopping there for about half a year now and have always had good experiences until today. Sorry Jo-Ann's I vote with my money and I won't be going back there again. Thankfully there are many online and local stores I can get the same supplies at.