Jo-Ann Fabric and Craft Stores
Reviews and Complaints

I went to the store in Bay area, Webster. I want to pay my purchase of $29.71 with $100.00 dollars bill and the cashier don't want to take the cash saying that she doesn't have any change, but she doesn't care to call her manager for change or someone at the office, it was so embarrassing for me to count the $23 in 1 dollar bill and change, people looked at me like I was doing something wrong only because I was trying to pay in cash.

I received a 60 percent coupon on my phone and rushed over to Meadville Joanns and when I got there everything was on sale and I couldn't use the coupon on anything at all. Everything was on sale. The 60 percent was just to get me in there, and I left without buying anything because I was so upset...
if it isn't against the law, it should be. And I am really upset with your company. That was very misleading. I traveled 30 miles one way to get there for a fault's advertising...
Sandra Rice
[protected]@gmail.com
17315 Phelps Rd.
Linesville, PA
16424

I ordered three 8x10 picture frames and they are all junk. I paid 59.00 for the three.. One of the frames was broken when I took it out of the plastic. The other two are all scratched up. I took them out of the box but didn't look at them until today when I took the plastic off of them. I think I should be reimbursed the gift card for 50.00 and the extra nine dollars I paid by debit card. I will never order picture frames from you again! The picture frames are black and silver. You should be able to find my order number as I threw it out when I took the frames out of the box and do not know my order number.

My Name is Deborah S Beach

60 Church Rd NW

Edmore, Mi 48829

order number is: [protected] was shipped on February 4th.

Store #526, Ticket 9110, January 21, 2023 (return exchange)
Store #526, Ticket 9247, January 24, 2023 (final return)

Saturday, January 21 I bought an attachment for my singer sewing (walking foot for quilting, #[protected], 43.99 on sale with coupon 21.99) which did not fit my machine. I ran back up to Joanne's to get exchange it for what I thought would be a fit for my machine, (looked like the one I have currently), heavy duty kit, #[protected], 59.99 on sale for 44.99.

The cashier rang the transaction as an exchange with my original receipt, applying the credit of 21.99 to my new charge of 44.99 leaving me a balance of 24.61which was put on my credit card.
On Sunday, January 22nd I went back to Joanne's because the attachment did not fit my machine either. The cashier did a return and when it rang up it only showed me a credit of 24.61. I told her she owed me for the 21.99 because I had returned that foot the day before and it didn't work for.

She called her "person in charge" to investigate the problem. Her superior told me I was wrong and I was only to be credited for the 24.61 because the 21.99 had been applied to the 44.99 and that's what was owed me. After she pulling out her calculator, creating a line of people waiting to check out, embarrassing me tremendously, she told me I needed to contact Corporate and that transaction would be canceled.

When I got home I looked at my Visa bill and it stated both charges were credited on Sunday. Monday, January 23, I checked my bill and sure enough the transaction had been canceled.
I went back to the store January 24th, different cashier, new manager, and went through the entire thing over again. Long line once again, treated again like I was an imbecile and I I told the cashier to please just finish the transaction, I was done and didn't want to discuss it any more.

The transaction was completed, and sure enough the receipt credited me for both amounts. The manager said "well, that's the system".
I must say, I was totally exhausted after this experience. It was demeaning and totally uncalled for.
Manager's should know how computers process returns and should not make customers feel like they are idiots.

I am really upset by this situation and I wanted to take the time being the store had been remodeled, but I couldn't because of the disrespect of how I was treated.
It will be a while before I can set foot back in the store.

1/7/23 at 10:30am... I went into the Wetmore Road Tucson, AZ store today and was thoroughly disgusted with how filthy dirty this store is. Everytime I go into this store the floor is disgusting, i.e. dirt balls rolling all over the place, big black globs of something in the main aisle, the carpet at the main entrance hasn't been vacuumed in months, the buttom display - most of the cards of buttons were on the floor, the knitting needle display was a mess... I had to go outside in thyhe sun and get warm... the air conditioning was blasting down on me as I attempted to shop, but was so cold I had to leave. I have been shopping in this store for over 25 years and I have NEVER seen this store in such a filthy mess.

The store had not been open very long, so obviously this is the way the store was when it was closed the night before. I do not know what kind of manager you have here, but maybe a serious evaluation is in order. In the past I went into this store at least 3-4 times a week, but now I'm lucky if it is once a month...

I was in the vestal New York location late this afternoon. I am new to sewing so I asked the manager who was on the floor named summer for assistance. My question I thought was pretty simple after I picked my fabric off the cardboard yard thing where do I go to have it cut? summer's response was "obviously it would be in the back where the cutting board is.". So this was the beginning of my awful experience. I picked my fabric I went to the area that she had mentioned and I asked her for 2 pieces to be cut, she cut one... so I asked may I have the other piece please? she looks up at me over her glasses and says what are you talking about? so I said I'm sorry I asked for 2 pieces not just the 1 my apologies if you didn't understand. So she hands me my 2nd piece now I head to the register. At the register I encounter a store clerk named Marty, Marty had asked me for my phone number, I advised Marty that I had my app on my phone opened so she could just scan the app she insisted that they needed my phone number so I give Marty my phone number. Well the system crashed after she entered my phone number and instead of requesting for assistance immediately she had me standing there for well over 10 minutes. Other customers became angry so finally she called for help and it was summer coming up to the register and another clerk. Well instead of them advising me to move over to the next register while they called for it support.. They had me standing there like I was on punishment allowing all the other customers that were behind me to go ahead. So finally I grabbed my stuff and I apologize to the next customer alignments that I'm really sorry I've been standing here for almost 15 minutes now they haven't resolved the issue so I'm gonna close out. The cashier that came up to assist while they were calling for IT support gives me a really awful mean look that made me feel incredibly intimitated and not comfortable at all, So I apologized again which I shouldn't have had to do because the whole experience was not my fault it's not my fault that these staff to show up to work the clock in and clack out and have no experience with customer service. Anyways this was an awful experience and I will not ever go back to that vestal location because of this I hope that these clerks can be taught some social skills and maybe this wouldn't happen to the next person

11/26/22 8:30 PM, noted price listed $13.99 (buy one get two free) price rang up as $19.99, cashier was made aware of discrepancy and reached out to the manager. The manager stated the 13.99 price was for the hanging taper candles (which weren’t present as the pillars took up the space) i was told the price on shelves themselves were the accurate price, i went back to the candle section and took a photo to show her there were no other prices listed, i asked if they’d honor the 13.99 as it was misleading, the manager declined stating corporate states as long as it is an individual item they don’t need to have price listed on shelving . This was very disappointing, good customer service would have honored the misleading price then made sure the shelves reflected the accurate price, so there’d be no confusion for future customers

At the Canton, OH store I had put in an order a little after 1200am on Black Friday. The order number is [protected]. I signed up to get a text when they were done picking my order... I never got one so I finally went over about 4oopm. The clerk went back to get the order and came back with a small bag containing the rotary cutter and blades. I told her the big roll of quilt batting was needed and she went back to the room. She came back with nothing saying the manager told her they were out of the batting. I asked to talk to the manager... Why wasn't the batting pulled with the rest of my order... we were out of stock! What/ You had no stock or you just didn't pull it?... The company is out of stock! Well, I would like it shipped to me when they get it in... Oh your card will be credited in 24-48 hrs so they won't ship it!

Why do you advertise if you are not going to have the product? I don't believe they didn't have any in the store. I think the picker didn't get the order right or they didn't know what it was and ignored it! I am fuming! I am making 8 quilts for Christmas presents and I needed the batting! This is the third and LAST time II will order because I was screwed on every one of them and this was the straw that broke the camel's back!

I want to know why they didn't pick it because I KNOW they had them in stock or you would be swamped with complaints!

I would like someone that knows what they are doing to email me and I want one shipped free of charge now or I will NEVER shop Joanns again!

Sincerely, Tammy Selogy

Went to lancaster ohio store today #523. Just looking over receipt its not right. Bought 4 rolls 4.99 ribbon. It was buy one get three free. I paid 1.14, 1.60,159 and 1.60 per roll which is 1.94 over the 3.99 roll. I also bought 4 rolls of netting which was buy one get three free according to signs. I paid 3.20, 2.29, 2.28 and 2.28 which is 2.06 over the 7.99 roll. This was on ticket number 34551 dated 10/6 store 523 register 13 at 12:12

this is no large amount of money, its 4.00 but if they overcharge each person 4.00 thats a lot of dishonest selling. I spend a lot of money there and now i wonder how often this happens. They ring each one up and charge so much for each instead of 3.99 or 7.99 for one and rest free. People do not realize what they are even paying. How can they do this? joann's is a large chain and if this is the way you do i want no part of it. I feel like they stole from me. This was a great sale but not if they added to it.

I just tried to call customer service for Joanns regarding an order and a recording came on that I was not able to end. It was recording a free medical alert device and wanted to ask questions. I hung up, called again and when the recording asked a question, I said no and it continued. Very frustrating. I needed customer service, so will deal with Michaels for yarn instead. Not happy!

I went to the Brandywine, MD. store this morning around 10 am to purchase some bridal fabric and I was surprised by the rudeness, unprofessional attuned of the said to be manager,

I went to the cutting counter with five bolts of fabric, one fabric was a knit bridle fabric which was cut uneven, so I asked the employees to start the measurement at the short uneven cut piece, the lady with no name tag, started yelling at me "you don't tell me how to do my job!" I quietly replied Ms the fabric is cut even can you start measuring from this piece here showing her what I meant, she quickly pulled the fabric away and said "I don't tell you how to do your your job so don't tell me," I said Ok" I will take care of I" she start yelling loudly the customers were coming to see what was going on, I was so embarrass, she yell loudly she was the manager and you can call the corporate office and her name was Sharae and good luck with that. she yelled "Blair come cut this women stuff, a man leaves the cash register and come to cut me fabric , he start the measurement at the same place that I was asking the so call rude manager to do.

After Blair finished my cutting he took the fabric to the registered and rung me

up. other customer need to be ringed up also, the so called manager was outside on her phone, as I walked out I was afraid as to what she may do, she called me a [censored]! I ignored her and continued to walk to my car she yelled

good luck with calling the corporate office. Again embarrassed and afraid of the action of you manager Sharae

I go to the JoAnn store in Rochester Hills on Rochester Rd. Every time I buy fabric I get short changed on the yardage. They never straighten it out off the bolt. They never find the straight of the grain. It is crooked on the bolt and they never fix it. I have had to go back and buy more fabric. If you say you need a yard, feel cheated you don't get it. I have had it be off by 2inches on both sides, so 4 inches altogether to get the straight of the grain. The people who cut the fabric, do not let you touch the fabric to straighten it. I feel your store cheats the customer out of fabric and money.

On August 16, 2022, I was shopping in Jo-Anns fabric store in Port Charlotte, Florida. I had a cart full of merchandise, while waiting in line I had to go to the bathroom badly. I asked the manager if I could use the bathroom and she refused, stating I could go to the Publix Food store or Dollar store but not here.

I left the cart and never returned.

I went home and look on-line about Jo-Anns policy for customer bathroom use and found that the Jo-Ann fabrics company apologized to its customer and changed it policy to allow customers to use the bathroom, when I called Jo-anns and talked to the manager she stated it wasn't true that by law they don't have to allow customers to use the bathroom. What happen to the policy?

Can't understand half of what they say and then they try to give you some kind of bullcrap story about the Computer Glitching. I have spent thousands of dollars with this company and they want to come up with some kind of bullcrap story. Not another cent more! Without sending me a message they cancelled my order, then tried to say it was a computer glitch. I have called about an order that was made in May and it's the middle of June, have called several times about this, but no one has an answer, they just say it's backordered or blame it on the provider. Wow, talk about not taking responsiblility. Sad thing is, when I look at the website it says all my items, even the cancelled ones were shipped. Sorry business practice. Sorry Customer Service. Pictures included: Cowprint was cancelled so it was never even shipped. Black was never shipped, ordered on May 26th, said it was delivered on the 27th of May, yet just got off the phone and it never even shipped.

I went to Joann’s on Memorial Day. While there I noticed they had a supply of geraniums which we’re categorized online as out of stock so I checked to see if they had the batting I wanted but again was not available for pickup according to the website. It was there. According to the coupon the 25 percent was available if you ordered online and picked it up in store. However it was unavailable online. I asked the manager how I could order it online and pick it up later so I could get the discount. She was rude, dismissive and unhelpful. Her only suggestion was to have it shipped to me. I love Joann’s but am very unhappy with the website and the service I received in store. If the website can’t be efficiently updated, why offer it and expect the customer to use it accurately?

I went in to do some shopping and it was very hot inside the store. It seems like they don’t have the air conditioning on at all. It doesn’t seem safe for customers or even employees. It made it impossible to shop and I walked out. Needs to be looked at or something.

I have tried in vain to buy 18 to 20 yds. of this fabric. I live in Houston, Tx. where all or most of the yardage has been sold out. It was suggested I contact the Humble, Tx. store and order a "send Sale" where they would mail it to me. I was then told corporate office would not allow that anymore. I called corporate and was told they couldn't find the fabric listed and that sometimes it was in the stores, but I could not get a "send sale" because corporate changed the rules. Corporate would have sent it to me, but the guy couldn't find it on his inventory. This makes no sense and is a bad business decision. I will most definately never shop with them again. I cannot drive long distances or I would have driven to Humble, Tx. and got it myself. HUGE disappoinment. I asked corporate if they could call the Humble store and get it sent and was told no. Carla Stinson [protected].

On Thursday morning I put in an order online for pickup later in the day using a gift card. When I arrived at the store the clerk handed me the bag. It was very apparent to me that all the items were not in the bag. The clerk didn't tell me that the order wasn't complete, so I questioned if my gift card had been credited with the difference. Her response was for me to check my phone. Since I don't have a smart phone that is not possible. She then told me I could check when I got home on my computer. Since I live 30 miles from the store, I was not willing to do that either. The manager was called and he gave me his name and told me that if my gift card wasn't credited overnight to give him a call. When I got home and checked my email there was an email from Joann for a Online Gift card with the credit. The credit wasn't applied to the original gift card as the manager stated so now I have another piece of paper to keep track of. I am certainly not satisfied with this transaction and the attitude of the clerk or manager.

I used to enjoy shopping at Joanns however the coupon games that are being played has gotten out of hand. Using the app is not always easy. I currently am locked out due to passwords issue. Of course it was over the weekend, didn’t know that until I called phone number while in the store. I told this to the cashier and she was more than helpful. However the problem was that the coupon that would give the best savings was for curbside pick up only or online order. Why are you doing this. Most crafters need to look at colors or fabric in person. Covid is almost a non issue at this point as more people are out shopping. Why penalize loyal shoppers who come into your store and end up picking a few more items =$ then reward those who don’t even enter the store. Please stop the coupon game