Ford
Reviews and Complaints

I've driven many Fords and am considered a loyal customer at our local Ford dealership. This is the first time I've ever experienced a peeling paint situation and it is my contention that any dealership who has sold this vehicle is aware of it. I wasn't when I bought the car in April 2017. Like the others mine started to flake in small bits around the windshield - driver side and then passenger. But then the cancer spread to the roof, inside door frame, with chunks of paint falling off hither and thither. I'll add my photos so you can see the appalling state of my poor car. I'm embarrassed when I stop at a red light or pull up to a parking valet. Have gone through cases with Ford Corporate and the dealership which took about three months of back-and-forths only to end with a "Sorry, we tried and tried. Nothing we can do. Have a nice day." For real. That was the message left on my phone by the dealership general manager.

I'm exploring my options.

I am fighting ford credit as we speak. They never sent me any letters of itemizations after the repo (which is required under Minnesota law, which makes the account null and void). My loan is currently cured so they cannot come after me, but since I started disputing them since there were inaccuracy’s on my credit reports, they started opening and then closing my credit bureau accounts within a couple of days from each other. Causing the accounts to be considered a recent closed account with a charge off. They have done it 3 times in the past year. The first time caused two of my credit scores to drop over 80 points. They were both in the low 700’s. I truly believe they are doing this purposely and maliciously. One of the disputes is the last reported payment date, and that was never made by me, was 4 days before they took physical possession of the vehicle, which they enabled it 800 miles from my home.

If they don’t send or delete my account, I have evidential paperwork I will be sending, with the letter I sent to them, and be filing against them with the FCRA, with sent copies to them and the credit bureaus.

Service Department Experiences

Unfortunately, the bad out weigh the good.

The Good:

Very knowledgeable front office service staff who quickly follow up with client. I was kept fully informed of every step of my truck maintenance.

The Bad:

1. Scheduling: Outrageous wait times with unreliability to commit to apt. in the end. I had to wait 5 weeks for semi urgent apt. Donnelly Ford cancelled my apt one day prior and offered a new apt 3 weeks later; total wait 8 weeks for semi urgent issue. Ultimately, apt was cancelled. You are far better off scheduling an apt elsewhere.

2. Honouring Ford Service Contract: My Ford service contract includes vehicle replacement for repairs. Truck was in service for 1 week. When asked for replacement vehicle according to my service contract; reply was none available (despite waiting 5 weeks). There was no apology for not honouring Ford contract and there was no effort to subsequently attempt to find replacement. In other words, they simply ignored the vehicle replacement option that I purchased in the Ford service contract. Very disappointing.

Overall, great front office service staff in communications unfortunately, the rest of the service department needs a significant overhaul.

Go somewhere else.

Problemas de motor

Recibidos

Charly rossi20

08:51 (hace 21 minutos)

Para fordlr

Señor/es de ford motor company

Me dirijo a usted con el objeto de pedirle asesoramiento con respecto a una camioneta ford ranger xlt motor puma 3.2 5 cilindros que no tiene fuerza,. Solo entrega 91,32 cv. A continuación paso a relatar en detalle los acontecimientos.-

El motor original sufrió el corte de la cadena de la bomba de aceite por lo cual el concesionario ford (lozcalzo) de la localidad de lobos provincia de buenos aires argentina sugiere cambiar el motor por uno nuevo, el cual fue colocado en dicho concesionario con todas las garantías que ofrece ford por un motor nuevo.-

A continuación, cuando retiro el vehículo percibo que le falta fuerza, por lo cual me comunico con el encargado de taller donde me dice que puede ser el combustible viejo, donde le digo que no puede ser y me dice que le lleve el vehículo nuevamente para poder chequearlo, con el inconveniente que me encuentro a 200 millas del concesionario, cuando puedo coordinar mis tiempos laborales le llevo el vehículo nuevamente y al no tener respuesta después de unos 40 días aproximadamente voy y retiro el vehículo en las mismas condiciones que se lo lleve, donde me informan que no tiene fuerza y no saben que problema tiene, por lo cual le pido que cambien nuevamente el motor y me comunican que la falla que presenta no amerita el cambio.-

Como pueden ver después de este panorama, donde el concesionario no sabe que problema tiene el motor, me encuentro en una situación compleja, por lo cual le pido por favor dentro de sus posibilidades me informen cual puede ser el inconveniente por la falta de fuerza del motor.-

También consulte con ford argentina y ante la negativa para solucionar el problema inicie acciones legales pero yo continuo con el mal funcionamiento del vehículo motivo por el cual me atrevo a molestar a ustedes para ver si consigo información para transmitirle algún mecánico que pueda solucionar el problema.-

A continuación le envío toda la documentación y el informe de potencia del motor para graficar mejor el inconveniente que tengo.-

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Sin otro particular y con las disculpas del caso

Lo saludo muy atte

Carlos rossi

Recall is for a rear axil bolt. Most dealers cannot get the tool from Ford for the repair. One dealer who can has a backup of 130 requests and Ford only allows an order of (4) replacement parts per week. My dealer cannot even get the tool from Ford which is necessary for the repair! No loaner or rental car is available so I am supposed to drive a defective car? I am handicapped and only have this vehicle for essential transportation - not acceptable!

I brought my 2013 f 150 into the local dealer in 2022 for the transmission shifting into first gear while driving and they found no codes or problems with the truck even thou it still continued to happen . then in nov15 ish i brought it back for the same problem and they found the lead frame was the reason. but by then my my powertrain warranty had expired on nov 1 2023 and they would not cover the repair. if there was a recall from back in 2019 why did they not fix the problem then while it was stil under warranty.. they applied for goodwill to cover the repairs but the claim was denied. i think this is unacceptable as they should have fixed the problem in 2022 when it was first brought in.

I ordered a new 2023 F350 Platinum on 11/15/2022 For a while I received updates stating supply issues which stopped in Aug. It is now 2024 and I just found out that I will need to reorder and start the waiting game all over again with no guarantee that Ford won't blow this order off also. The new order will be with a steep price increase as a 2024, maybe that is why Ford ignored my current order for over a year. I have been true to the Ford brand for decades even as I watch GM taking over our area but right now I feel like a chump getting played.

I purchased my ford edge 3/2019 new, it’s been good until yesterday when the heat was not working my husband noticed the coolant was low and added more , this morning while driving to the hospital I work at as a nurse the car was cutting out and trying to die, the coolant was gone. It’s been brought to my attention that this is a known issue with the coolant intrusion and egr issues now this is my second ford with similar issues our 2006 ford f-350 cost 12,000 for engine work for which ford would not take any responsibility and we paid the price. Now I again took a chance on a ford and a being told I need a new engine at 73,000 miles. I am a nurse I cannot afford this not to mention it’s a 2019 with 73000 miles. Please contact me and let me know what is being done to fix this issue as I still owe in the vehicle.

Anita Kaenel

[protected]

11n919 tower rd

Hampshire,Illinois 60140

[protected]@aol.com

I recently purchased a 2023 superduty that I ordered and at 2100 miles the screen on the dash that everything is connected to went black. After taking it to the dealer where I purchased it they say the APIM module is bad. They ordered me one and after about 10 days it came in and I spent the whole day at the dealership while they tried to install it with no luck. The dealership claims ford and the module can't connect to one another. I was told my truck was pushed through because of the up coming strike.

I phoned Ford coustomer service looking for help and they opened a case but can't seem to get anywhere. The coustomer service lady said she would call me last Wedensday but didn't and that's been 6 days ago. She won't return calls or emails.

I now find myself at a diffrent dealer hoping to get some help

Vehicle was towed to dealership with symptoms indicating a dead battery. Unrelated to the repair, dealership "winterized" vehicle, racking up charges of $1120.00. Winterization, included tire rotation (450 miles recorded since previous tire rotation). While traveling to Toledo, following this work, vehicle began to vibrate severely. Upon further investigation, all lug nuts on vehicle were found to be loose and two lug nuts were missing.

I am an adjuster for North Carolina Farm Bureau Insurance. Once of our insured’s reported that their windshield panel, left specifically, has blown up and become loose causing the windshield to now leak on their 2015 Ford Explorer. I investigated the claim and found where the National Highway Traffic Safety Administration has opened an investigation regarding this complaint of the windshield trim panels flying off of Ford Explorer vehicles. Please let me know if there is any type of recall or information you can provide regarding

I contacted dealership where I purchased both a used Ford explorer as well as an extended warranty. A recent issue caused me to call and have my car looked at by the dealership. I called on 10/26/23 and was advised the earliest they could look at my car was 11/10/23.

I towed the car there as it is unusable as is.

Towed over the weekend and I call Monday thinking they now have the car and still can’t look at it until the 10th.

Told it is a smaller dealership and the have a large workload. They know I have no other car and still don’t seem to even want to begin to diagnose it before the 10th.

I have for many years been a satisfied owner of various Ford vehicles. With my 2018 Ford Taurus components such as exhaust system and some other steel components are rusting do to inferior steel used. Also, at front windshield area where roof meets it paint has been popping off. I suspect it is due to water based paints which I personal.believe is a big mistake. That being said I may stop buying any Ford or Lincoln vehicles in the future because you are chiseling consumers out of there hard earned money, I am fed up. Oh and, Ford Mo Co is being thrown to the wind by making things worse instead of better, stop building useless electric cars and trucks.

I was recently fired by Jim gates Hansen ford Lincoln

They gave no notice after I had worked there for 11 months

I was asked to drive a customer vehicle to grande cache well it was pouring rain and I told my boss I was not comfortable doing so and that I felt unsafe. After saying that I got pulled into the office and fired on the spot. No severance pay or anything has been given.