Ford
Reviews and Complaints

I have a 2013 F350 with 20, 000 miles and this truck was serviced by Jones West Ford. I have had problems with the rear view camera not working half of the time, retractable mirrors only working part of the time and bad acceleration when passing or merging into traffic and I was told they could not find an error code so they did not fix anything. What kind of crap service is out there today. I have owned Ford vehicles all of my life and have even worked for Ford through my early years and this is a joke. I did not pay all of this money and have an extended service to be told they cannot fix anything because there is not an error code. Stand behind your products Ford and fix my truck.

I have had the worst experience at Ford these past 3 days. I get a call from one of the advisors(Samantha) the day after I had my oil changed, stating that I needed to bring my car back due to several recalls.. I own a 2013 Ford Fusion. Capital Ford had my car in possession for two days. I received my car back on Wednesday. Thursday morning, my radio would not work, along with my alarm system and the car Bluetooth. I took my car back for Samantha to check out. She gets into my car and tries to turn the key to start and it wouldn't start the first time, I asked why did it happen, she says "oh, I didn't turn the key all the way" then proceeds to tell me that I would have to bring my car back on Monday due to the long wait they had. I had to have my car towed back on Monday de to it not starting, today (Tuesday) I get a call that I need to have a new battery and also have my radio replaced that I am having to pay out the pocket...HOWWW is it that my car was completely fine before you guys did this recall and being told just last week that my battery was fine...I then speak with the service manager Scott Shirley, who tells me that a battery can easily die while just sitting. It's awful that they are trying to cover up what they messed up, instead of apologizing about it. I am currently without my car due to this issue. So please beware of taking your car to this quick lane location. Their advisors and techs are clearly incompetent! Currently, In the process of filing a claim through the corporate office in Michigan and contacting the better business bureau!

I am a loyal Ford owner, my first car was a Ford and I have continued to purchase Ford's for myself and my wife. I have had f150's, windstars, freestars, explorers and have had good experiences with them all. I have purchased pre-owned before and have had good luck. All my purchases have outlasted my loan payments and made my Fords a good solid purchase. My latest pick-up I bought pre-owned as that was what my budget would allow. I really liked the style and was very proud to own it This vehicle was purchased in 2013 and will be paid in full in February 2018. I have had more issues with truck than any other Ford I have had. Sensors, two fuel control modules, VCT sensors, brake sensors, air bag sensors, right side manifold cracked, all ceramic spark plugs, tune ups, not mention normal wear items and all these things have cost me a large amount of money. This has been the most costly Ford I have owned to maintain. I have never been so disappointed. It hasn't even out lasted the payments. I know that vehicles need maintenance and I accept that, but this is the worst one I have ever owned. It has put me in a situation where I have no choice but to get rid of it. I used to believe in "Built Ford Tough", but not anymore. My next purchase will probably be from another company, which pains me because I believe in loyalty. But loyalty is a two way street and I don't have faith in your product anymore. Very unhappy.

AC on 2013 Explorer went out in Oct 2016 replaced condenser. AC went out again in Dec 2016 Replaced compressor. AC went out again May 2016 was told it was the evaporator. Replaced. Went to pick up the car at OC Welch in Hardeesville SC after paying $1780 got in and AC was exactly the same-not working. Then told its some line that leaked another $1400 and 5 day delay. My guess is evaporator was not the problem but as a customer I have no recourse. I was told 2 times the car would be rady drove 4 hours one way 3 x. Spent $100 on gas an extra $140 dollars for Marina fees and am thoroughly discussed with OC Welch Ford. Their communication is deplorable and service is even worse. I've owned Fords for over 40 years have used Ford service all over the country and this is by far the worst service I've ever experienced. You can check all the reviews I've given in the past and see that I am not a complainer and have always rated service as excellent. Well not this time. In fact due to this experience I seriously doubt I will purchase another Ford ever again.

On 6-1-17 I brought my Ford F 150 to Taylor Motor Co. in Waynesville NC
in reference to a a message in the cluster check that advised me to "service advance trac"
After having my vehicle for six hours I returned to the dealership where I was told that the ABS module had to be reprogramed.
I was charged my $100.00 for my deductible on my ford extended warranty, which meant that my bill was over $100.00 for a TSB 12-11-18, NHTSA [protected]
In addition my vehicle had 28 miles of test ride on it, does this not seem
excessive .
invoice #66814, control #028952
Dale Garris
[protected]

On June 18, 2017 I dropped my 2015 Ford Transit off for oil change and inspection as I was traveling the next week - AutoNation Ford Scottsdale. They called and recommend that I have the transmission serviced as it was at the recommended time. I have not have any issues with the vehicle - 2 years old and 44040 miles. I was quoted $285 for the service. I agreed because I was traveling and want to safe! We left on our trip to the Grand Canyon on Friday, May 26 and 90 miles out of town when the transmission lights come on the started giving me issue. Pulled in the rest stop - would not start back up and smoke. We were towed to the Jones Verde Valley Ford where the car sit today. Rented a car for $297 to finish the trip.

Completely unhappy as the AutoNation Ford Scottsdale Service has void our calls and not called us back. I did go there and traded the car in on a new Ford Edge. Was told they would tow it back and I could get my stuff out that is I left in it. I called the Service Department again to find out where the vehicle was - again no answer and they said someone would call me back - no word. So I called Jones Ford and they were told they did not want to tow the vehicle back and to fix it. So I have made arrangement with Jones Ford for me to drive back up there and get my stuff out of there before AutoNation does anything. I am COMPLETELY UNHAPPY with AutoNation Service and will never go back - I would like to be reimburse for my rental and service - but I have not been able to talk with anyone.

May 26, 2016
Customer # 5471905
Would reimbursed $582 for the service and rental

Thank you,
Elaine Byers
[protected]
[protected]@gmail.com

My name is Robert Jackson, I purchased this vehicle new 2014, then 18 months later I started having problems with the AC. In 2016 the AC stopped working all together, so I took it to MIDAS and they told me that the compressor came apart and he said wear and tear and it will cost $1000 to get fixed, I took it to Midas because it was free, it would cost $200(Deductible) for me to take it to Ford just for them to see it. How the AC die after 18 months? Of all the vehicles I've had in my life time, this has never happened except when I hit a deer on my way to work (I had a Ford Escort then).

Another issue: I have taken this vehicle to Beach Ford in Virginia Beach (i'm civ Navy) numerous times for an Interior the material keep coming undone on the drivers side door and the carpet under your foot (passenger and driver), so I got tired of taking it to them, they just can't fix it! May not be them but the crappy interior that it has. And now I feel the transmission is slipping and I can't be without a running vehicle, I'm paying 300 dollars a month for a RUNNING vehicle. I purchased this vehicle from DougHenry in Tarboro, NC, I did call them to comment on this car they sold me, and I got two different comments, someone said they been having alot of problems with this make/model and when I talk to a warranty person it seems to her that this it is normal to have the AC die after 18 on a new vehicle. I am not happy with this vehicle, no wonder people buy foreign cars. So now that my AC doesn't work can you charge money back to my account, I am paying for a service (AC) and I haven't missed a car payment, EVER! Can I start missing payments for the cost of AC? Dealers such as DougHenry only concerned about the deal not about the person, they look at the dollars. Are you going to do right or do I have to go foreign? Please pass my complaint on!

Robert Jackson
[protected]

I purchased a new 2017 Fusion February 24, 2017. A week later I had to take it back to the dealer because the one touch option was not working on the driver window. I was told it was fixed and returned to me. On 3/3/17 I had to return it again for the very same reason. Again I was told it was fixed and ready for pick up. On 4/14/17 I took it back to the dealer again for the same issue but this time it was the front passenger window. Again I was told the problem was fixed and ready to pick up. On May 16, 2017 I had the less fortunate pleasure of calling roadside service because my car would not start and again my driver window was malfunctioning. When this all started I was looked at as though I wasn't making any sense when trying to explain my issue. On the last trip I was told by the dealer service department it's not just my car but others as well. It was then I was told service had been given orders not to replace anymore parts on my vehicle or attempt anymore repairs until Ford's engineer could come up with a fix. This was not only disturbing but very insulting to me as well. I felt as though I was being blamed for a problem I did not cause. On May 16th I spoke with Chris at [protected] at Ford Motor Co. direct to express my frustration. It was then he informed me that my vehicle qualified for a buy back since it was under 4000 miles and I was having these issues and no fix available. I received a call on May 17, 2017 from Tammy Smalling 8666313788ext 77752 stating my request would be reviewed and she would contact me on 5/24/17. It was then I was told still no fix my vehicle and it did not qualify for buy back and the only thing I was offered for my trouble was my monthly payments reimbursement and an extended warranty. I refused the warranty since I already purchased one when I bought the vehicle. I agreed to the monthly payments and was told by Tammy that she would follow up with me on 6/1/17 and to send in my proof of payments for processing. On 6/1/17 I received a call from Tammy informing me that still no fix and she received proof of payment. However when asked if I could drop the extended warranty I purchased and get the warranty she offered and be reimbursed for the warranty I paid for I was told no. She stated the warranty she offered was not a replacement and I could only get either or. At this point I am so dissatisfied with Ford Motor co. I have never experienced anything like this in all my years of car buying. I never expected this from a brand new car and the service I received from Ford is the worst. I don't think anyone realize what an inconvenience this has been and still is. This malfunction with my vehicle is really and truely painful. It hurts my arm very badly eveytime I have to let the window down and stick out my arm. It upsets me even more to think that I am stuck with this broken vehicle that I have to pay for every month that doesn't work properly. I spent my entire savings and a tradein purchasing this vehicle and have had nothing but heartbreak every since. I am so disappointed with Ford and I will NOT recommend anyone to buy a Ford product.

On May 21, 2017 I dropped my car off for service at the main location in Dammam. I was promised reimbursement for the rental car during the month my truck was in the shop. I picked the truck up o june 21, 2016. Until today no reimbursement. Khalid was the customer adviser. The location's Ami Amro and mangr. Hossam Helmi ( I have personally met with them throughout the past year many times and emailed many times) cannot explain where my truck was in this time. Not only do they not want to reimburse the money for the rental car but their branch check in and check out system is so faulty that they cannot tell me if my truck was being serviced in their shop or being illegally used by someone during this time. This is very disturbing for a trusting customer. This serious issue in bad management and bookkeeping processes must be corrected immediately. I ask that you not only reimburse me for my the rental car (all documents have been submitted 3 times) BUT ALSO investigate these unprofessional practices! I do want to know where my truck was and who used my truck illegally during that month! I hope that as a customer service company Ford will be even more disturbed by these practices than me and you will solve these issues immediately.
Regards from a still loyal customer,
Markus Klaus [protected], [protected]@yahoo.com

I hold a grudge for a long time.Stationed in the P.I 1976 - ordered a new Ford Van thru the BX for pick up by me, wife and 2 kids after our military leave at home in Chicago area upon our return from the PI in 1977.
BX wrote up the order and took my $500 down payment with instructions to go to a local dealer to pick up my van, so we could drive to our next duty station in downstate Illinois. Got to the dealer - no knowledge of any order and no van - best I could get was we will pay your hotel bill ( there wasn't one - stayed with family) and find you another, but not exactly what you ordered. I said I was not willing to settle for less than what I ordered - they returned my deposit after a few months. I bought a Dodge van off a lot.
I have not purchased, evaluated or thought about a Ford vehicle since 1976.Thanks for you kind treatment to veterans

On 17 May 2017 the armrest on the driver side door is splitting. I noticed it about a week ago. It just split. I didn't do anything to it. After googling this problem it seems to be a problem with the Ford Explorers. I would like to know if there is a recall on the Ford Explorer. This should not be happening on a 2015 that has been garage kept since day one.

Ramona Thomas
1022 Iberville Street
Lake Charles, LA 70607
[protected]

Can you please remove, and/or reprogram the Auto Start on my 2017 Fusion SE with the 1.5L Ecoboost Engine.

I love the car but hate the Auto Start shutting down all the time, then restarting a few seconds later when I take off.

Both my wife and I forget to shut it off every time we use the car, and think that it is hard on the starter, starting up all the time.

Hi, We have a fleet of Fords and had a 2014 Explorer that I just traded. I was working a deal on another Ford but after what happened I went straight to Infinity and bought a QX60. Let me tell you what transpired last week.

I took my Explorer to Jones Ford in Charleston, SC to have some warranty work done. I was informed that the moon roof issue was not covered as it is a wear item. I told them in the 3 years I had the vehicle I NEVER used the moon roof. Then they called me and told me that not only did they have to blow it out they had to snake it out as well. Once again, I never used it. I do not park under trees, etc. When I got there to pick it up I had a bill of $274.85.

I got in it and the dash and seats etc. were clean and armoralled. I thought that was nice- they must have cleaned it. Then I looked at the rest of the vehicle and realized they had not cleaned it- just those areas. Strange... So when I got home I decided to clean the rest of it. On my passenger side floorboard there were things that had been in my cup holders. Loose change and an earring. Also strange...
When I got to the drivers side and lifted my rubber mat I pulled out the carpeted mat and it poured water out of it. I have a video of this. There was probably 1/2" of water on my floorboard!

My theory is when they blew it out they blew the stuff out of the cup holders. I have no idea how they got all of the water in it but they obviously had a mess and cleaned up what they saw which was the dash, etc.

The next morning I went back and asked to speak with the service manager and the tech that did the job. The adviser that had helped me the day before never asked me why or anything. The manager came out and would not bring the tech. I explained everything that happened. He felt it and said it was fine. I told him that is because I put it in our shop and ran two big shop fans on it all night long. I told him I wanted a refund on what they charged me and he laughed and told me point blank that wasn't going to happen. He was very arrogant. Told me to leave it and they would be sure it was all dry. I asked to speak with the general manager- Mr. Walters. First I asked to speak with Mr. Jones and he once again laughed and said "He's dead". Then he told me the general manager was not in.

So, later on that day I called and spoke with the general manager, Mr. Walters. He told me the same thing. Was not willing to help or do anything other than be sure it was dry. I called the salesman, Mel Gordon, and told him to tell the service department they cost him a sale. Another thing- when I first went in to the service department I asked if Mel still worked there. You would have thought someone would have found out as there were 3 or 4 of them in there. One said he had never heard of him and another said he no longer worked there. When I walked into the showroom Mel greeted me. Helloooooo?

Like I said we have four F350's, a F250 and an Econoline van. We trade a lot. I would appreciate being treated better.

Regards,

Joni Warder

I was in an accident. The other driver hit the front of of my car. It spun me 90 degrees resulting in being totaled. My engine was shifted and my headlights where ripped off. I had to kick my door open due to being stuck, yet my airbags never went off. What can you do/offer for me. If nothing, I will be getting a lawyer. The Ford Fiesta SE 2013 is not safe

I got an oil change done at my local dealer, I have no idea if they where training or rushing to get to the next vechile or trying to get to their lunch break, but my oil filter was never tighten and all the oil leaked out my vechile. Now I have a ticking noise I hear from my engine. Today I had to buy 4 quarts of oil because when I checked the dip stick I had no oil on the dip stick what so ever. I bought 2 stop leaks prior because I thought I had a leak somewhere and also another 2 quarts of oil those days. Luckily my mechanic noticed the leak and told me that the filter was soon to fall off. I just can't imagine what damage has been done to my engine just from it over heating.

Good day customer Ford service or Ford corporate:

It is a pleasure to greet you by this means and so yourself. The Ford Focus 2013 which on Friday 05/26/2017 is diagnosed by the Piedras negras Coahuila Mexico Ford distribution with the "Thawed motor", is first reviewed by the technicians and commented that the probable cause may be due to a cold start, However this theory is not probable because the vehicle was in operation, although today the vehicle is no longer guaranteed by the current mileage (124, 000kilometers) "none of the vehicle protection or dashboard performed Its function which stops it being for less "Check Engine" or some indication on the dash that would have forced me to stop the vehicle immediately and not after the unfortunate event.

Today the vehicle is in the aforementioned distributor pending my authorization for the official diagnosis which is worth approximately $ 6, 800 MXN plus the repair price which is not yet confirmed, the last maintenance registered with Ford piedras neegras mexico was in the month of December and there is no record or indication that there was any premature problem, which gives rise to the doubt of this event.

I would like to see how to receive the support, or guidance from Ford motor company regarding this fact and find the root cause of the problem since I do not think it is a very common failure, previously I present detail with the transmission of initial way after Of the purchase already exists registry of this also, and in turn the problem of the plates of the doors that are still pending to be changed by the recall that was launched or program of change.

I am very attentive to your comments and waiting for the help I need

Regards…..

I live in the southwest (hot in the summer) When the interior temperature of the car gets hot, my air conditioner will not switch to upper vents. I was told it is the electronic control module located under the dash. They said when it gets hot it expands and loses contact on the circuit board. I complained about this to the dealer at about 20, 000 miles and the service advisor switched it back and forth and all worked fine. I thought it was just me. Now that summer is back, it happens every day. My Escape now has 37000 miles on it and they say no warranty. If I want it fixed it will cost me $1900.00. This my second Escape and could very well be my last Ford. I have owned Fords since 1979 and it appears they have gotten a lot more unreliable over the years

We bought this car in the fall of 2015 from Ted Russell Ford. It was a rental car with 20500 miles on it. We were given a lifetime powertrain warranty on the car. We found out after we bought the car, why. It was not disclosed that there were transmission problems with these ford Focus & Fiesta's, thru a number of years. From the start, the car was hesitating & going out of gear on the road. After taking it back numerous times, they finally replaced a module and told us to drive the car until it laid down & they would come pull it for us & fix it. Said they had too many parts on backorder for this problem. The car finally quit two weeks ago, had to have it towed. Now they are telling us the motor has no oil in it. We have kept the oil changes done & there is no way the motor would not have oil in it, even if the oil changes had not been done, because it has only had about 23000 more miles put on it. We were told by a mechanic that the motor would still have oil in it. Now they are trying to tell us that we will have to pay 1400.00 for tearing the motor down to see what is wrong with it. This has been a lemon from the start, You all know that, the powertrain should cover the motor & the transmission, it should have been disclosed to us that these cars had trans & motor problems. We have done our homework & we know there are numerous lawsuits over these cars. Instead of fixing them, you all are trying to take advantage of people even more. We want the car fixed & we do not intend to pay for it out of our pocket. This is my daughter's car. She is disabled & this car was bought with her back pay from Social Security. She has no money to pay for another car. Fourteen thousand may not be a lot of money for you, but it is for her. If this car is not fixed, we will be joining the numerous lawsuits over them. Also, if it is not fixed, we will never own another Ford. Sincerely, Norma J Thomas & Robin N. White. 123 Ridge Rd, Maryville, TN 37803 Phone---[protected]-6546 The Dealership we have been dealing with is Ted Russell Ford, Knoxville TN, both dealerships service depts.

I purchased a 2011 ford explorer 6 years ago and about 3 years ago started having issues with the car .On the 2nd year of ownership the gas ring came off and Ford wanted to charge me $500 to reinstall I had purchase the best coverage for the car since it was my first new car. The transition fail twice it kept kicking on stops and acceleration.
The main problem is the air bag light, it keep coming on 6 time I brought the car to Ford and it was always an issue because the car had to stay at the dealer for weeks and they couldn't provide a loaner so I had to make appointment so that they could provide a loaner .In August 2017 I will finish paying for the car and the coverage has expire for the 7th time the air bag light came on again and nor Ford wants to charge me $3000 to have it fix, its that fair ? They couldn't fix it 6 times and now they want me to pay for the 7th time .
The other issues is the exhaust fumes that penetrates into the cabin this is already on a Federal law suit .
I have been dealing with Alan the service manager at Hackensack ford dealer in NJ [protected]

I request a Refund or a New car
Case #CAS12062994
Claim #FSK-[protected]
VIN #1FMHK7B85BGA44462
mileage 74881

My friends drove two hours to look at a truck they were interested in buying on Bomarritoford.com. When they got there salesman told them it was a mistake he couldn't saw it to them at that price and that someone else had called him about that truck yesterday. I'm sure your familiar with the term bait and switch. It is false advertisement and against the law to get luar people a vehicle as advertisement on website and than telling people it's a mistake and leaving it on website without a retraction.