Hyundai
Reviews and Complaints

I recently purchased a secondhand vehicle from Hyundai Amanzimtoti, and my experience has been nothing short of a nightmare. I bought the car at the end of May 2024, and despite being told I’d receive my number plates and spare key within two weeks, it took six weeks of me constantly reaching out to get any sort of response. On numerous occasions, I was told by a specific individual that he had the spare key in his possession, but it never materialized.

After six weeks, I was informed that my vehicle needed to go for another roadworthy test (COR) because the permit expired—on my time, no less. Once the roadworthy test was done, I was told I would get my number plates that evening. However, this was pushed to the next day due to licensing department issues. Finally, I was able to pick up my number plates on Friday afternoon, only to be told that the previous owner had lost the spare key, and I would have to wait for a casing to arrive from Cape Town.

Weeks later, I was still chasing after them for updates. On July 23rd, I had enough and contacted Marc, the General Manager for Hyundai KZN, expressing my frustration. A manager from Hyundai Pinetown reached out on July 25th who informed me that Marc was unavailable, and only to tell me Marc was at a seminar in Cape Town. I insisted on speaking to Marc directly, The dealer principal at Hyundai Amanzimtoti contacted me within an hour of Hyundai Pinetown. I explained my grievances, and he promised to investigate and get back to me—he never did. I even had to threaten to escalate this issue to the ombudsman before I finally received the casing for my spare key. The key was eventually cut and programmed, but only after much back-and-forth and hassle. (4 days later)

To make matters worse, the entire purchasing process was riddled with problems. After multiple requests, I finally received the 125-point check from the workshop manager, but to this day, I have not been given a clear explanation as to why the document is dated June 6th when my vehicle supposedly underwent the check on May 28th. Additionally, my car had visible scratches and bumps, which I was told would be taken care of by a panel beater. I was promised the car would be ready by 3 pm on May 31st. Yet, after sitting through a rushed financing process where I was misled about my monthly premium, I waited until 6:30 pm that day, only to find out that the paintwork wasn’t even completed. I had to cancel personal plans, losing out on prepaid tickets, just to receive a half-finished car that I was asked to bring back for more work.

Oh, and a side note. I did contact head office and I have not heard from them since.

Since then, there has been no further communication from Marc or anyone at Hyundai Amanzimtoti. This entire ordeal has been nothing but stressful and deeply disappointing. I strongly advise anyone considering doing business with Hyundai Amanzimtoti to think twice. The lack of communication, broken promises, and poor service have left me regretting my decision to purchase from them.

I think the best advice for anyone trying to gather information about Hyundai in South Africa, would be to simply AVOID! Bought a 2021 Hyundai Venue from Hyundai Springfield, KZN (WORST BRANCH!) found rust on the bonnet about 4 months later. Got passed off from branch to branch trying to sort it out.

Moreover, when I came in to sign papers for this new vehicle, the used car manager tried to sell me a car that was double the originally agreed milleage. When I queried this, the manager was disgustingly rude and irritated with me (How dare I?). Not to mention, I only recieved my spare key 5 months later when taking the car in for a service. Shocking. Service book was not up to date, car was not ready when I went to go fetch it, brakes had to be repaired within first few days of owning the car. Their customer communication is abismal to say the least.

Having this last experience with Hyundai was so disapointing as I owned an i10 before this and swore by Hyundai. Never Ever Ever again. Looking to purchase any other brand of vehicle currently.

I paid my car off on 10-16-23 I have been trying to get my gap refund back for over two months. I talked to a supervisor on 12-20-23 and was told a check would be overnighted to me. I have yet to see a check. They say they have sent out 3 checks and there is no way because I have never received one. I am calling channel 5 news to have them do something about the $906 I am suppose to be getting back or should have had over 2 months ago.

Hyundai peeling off.

I have an issue with my White Hyundai i20 2017 model. It has started peeling off early in 2023. I have bought it in November 2018 and currently has 130 000km. I went to Hyundai dealership in Kimberley, Northern Cape and they told me that the warranty ended and even though it is a factory fault they cannot do anything. This peeling off issue only starts after 5 or 6years when the warranty is done. I have also noticed a lot of Hyundai 2017 model white cars are peeling off. So what should I do as this was Hyundai factory fault and not my negligence.

Contact details [protected]

on 16th January I drop off my car to Hyundai Springfield because it had an Oil Leak. In the afternoon as I was about to fetch it, I was told they're still busy with it. Kevin told me he doesn't have a courtesy car to give me, instead he arranged one of his staff member to drop me off at home that evening.

I do respect that they're dealing my car, but the problem is, I need to go to work, drop off and fetch the kids from school, how am I supposed to travel.

This is no fault of mine, been using public Transport in that rain with my kids

On 01/18/2024, Jim Ellis Huyndai, 30341, installed a recall Anti-Theft Software Upgrade.
When I park the car, I can't get the key out.
The manager said it needs a needs a new shifter mechanism.
The manager said I can go to my preffered place to fix it.
I told the manager I'm leaving the car with him to fix it.
I have never heard back from him.
518949H [protected] Mercier Bobb

Good day,

I bought my Huyndai I20 (2019 mode) brand new from Huyndai Outshoorn.

I did all my services with them.

Now 4 years later with only 36,200km on the clock I found out my clutch and Master unit is done.

I am struggling almost two weeks now from Huyndai to just get help from them.

This forced me to put in leave and drove to George 80km to the second nearest Huyndai. They now told me they only see two services done by Huyndai, but my service book is stamped 3 times.

My car was in February 2023 with Huyndai when i First noticed something is wrong with my clutch and according to them at that time there is nothing wrong-- If they actually did something-- I doubt it.

now 6 months later my clutch complety broke and they refuse to help me.

I'm absolutely disgusted with the service from hyundai.

Two vehicles broken down,3 months and waiting for one to be repaired in rustenburg,6 weeks and waiting for the other one to be repaired in middelburg.

All I get is excuses and excuses, even that the mechanic working on one of my vehicles are mentally ill and can't do the job.

Never will I buy a fleet of this vehicles again in my life!

I bought a Hyundai Creta 1.5 Premium in 2021.

In 2022 we took a long road trip driving at night and we discovered that there is no way to set the headlight when the vehicle is loaded.

I looked in the manual I noticed that the vehicle is without such a button to set the headlight.

All my previous cars had buttons like that, even my dad's vehicles in the 80's.

The vehicle has been in the workshop 4 times the last few years to "fix" the lights.

Seems to me the model is only supposed to have the xenon lights which does not require the headlight setting.

Order number: T78297

i had an accident 3 months ago. i have since been without a car since then because the repairer put an order through to hyundai and have been waiting since for the parts to be delivered. i have also contacted Hyundai myself and everytime the ETA is delayed further and further and no one knows why or can assist me further or at least provide a reason for such a delay. it is really disheartening considering you see their cars everywhere for them to not have parts readily available.

On July 13, 2023, I bought my Hyundai to Atlantic Hyundai 193-205 Sunrise highway. West Islip NY 11795 for service. my oil pump light was on. I believe that this oil pump should have been under warrant because you had on the internet over 5000 oil pump problems and at least 4 other vehicles in this shop had the same problem with their vehicle, year make Santa Fe. Vehicle ID 5NMS3DAJ6MH308391 - Customer number [protected] Hyundai Santa Fe License plate #KKF5229

In 2015, I found out that Hyundai sold me a faulty car warranty when I needed to get something fixed. Once I complained I went back to Towson Hyundai and they put me in a 2015, Hyundai Sonata SE. Little did I know that that car had no immobilizer and no one contacted me before 7/1/23 in reference to recalls. As a result I have NO car at all. The car is totalled. I am asking for cash settlement on the vehicle.

I drive a 2015 Hyundai i20 Motion, I noticed the paint peeling on the boot Panels . I called Hyundai Fourways South Africa on 06/10/2023 and was asked to bring my car in for the Inspection as this problem has been common with my vehicle type. I took the car in on 10/10/2023 whereby an Inspection was conducted and a claim filed. I received a call today 12/10/2023 advising me that my claim was denied due to it not being in the 7 year period. This is ridiculous as the paint didn't start peeling until now. I purchased my car in March 2016 which this year will make it 7 years I have had it and yet I am being held accountable for this. To me it seems like they losing a lot of money due to the their factory defect and we are being held accountable. I will not accept this as Hyundai widely advertises that they a brand of service excellence yet I am not seeing this. This is not my problem that they did a recall due to a factory defect. I want this resolved.

Good day, I took my Hyundai Creta for its 15 000 km service to the Bloemfontein branch on 3 August 2023. They asked whether I want them to take my car for wheel balancing and I said yes and also requested that they rotate my tires. I experienced that my tires from the moment I received my car back as very sensitive and I presumed that the pressure was maybe too high. When I had the pressure checked they were pimped at 3 bar and I had the pressure lowered to 2.2 bar. It made only a small difference but life is busy and I only asked my husband a month later to have a look at my tires as they seem to be too smooth. Then someone today made the comment that they see I am driving with airplane tires at the front and the I made him check and to our shock saw that my tires was dangerously smooth the two front tires were which is impossible for a vehicle at this stage with little bit more than 18 000 km on the clock. The two back tires still look new as should be. I bought it as new.