Hyundai
Reviews and Complaints

When I went in to buy a vehicle in Feb 2013, They convinced me to put money down and financing will be in a few days because manager was busy (This sounds familiar with the dealership). When I went for the financing and found out I will be paying more (80.) for monthly payment. I was not happy, very upset. Then I was told my old car had already gone to auction (was it really or is this just part of there plan) I was leaving there crying...I had major problems with it in the summer of 2013 where it would die out while driving. I brought it in and told them that it happened to someone else and it was the throttle body, of course they don't listen to me and said we couldn't find anything wrong and told me to take it. It happened quite often, as i was bring ing it back there again it died on 195, can you imagine the fear I had. They finally fixed it.
I was getting calls repeatedly to come in and trade in for another vehilcle. I go in there and then I'm told don't have enough equity and could I pay 400. a month for a car, that is a definite LOL. I mentioned I will let it run to the ground and the salesman Paul said to me, you do that run it to the ground, not what a salesman should say he should have said come back in 6 months and maybe we can help you then.. Very rude salsman.
I went in yesterday for an oil change and the stabilizer and traction was lighting up, The extended warranty doesn't cover that and it would cost me 94. to put it to the computer when I could go to Auto Zone and they do it for nothing. Well, I'm glad I didn't pay that because when I started the car this morning the lights were out. Good thing I didn't give them more money to screw me over again. I am sure I coudl write more about this company but I will stop there. Anyone who reads this and goes there please BEWARE of Salesman and scams they have...

Completely agree with other complaints on this company. Hyundai Motor Finance is easily one of this single worst finance companies I have ever had the displeasure of dealing with. For the last at least 16 months of my 3 year lease with them, they randomly and erroneously would just report months paid past due on my account that were not, so I would have to call and they would agree to the error with absolutely no apology and commit to correcting it accordingly. In half the instances, they would correct the errors, only for them to re-occur once again the following month, so I would have to go through the entire exercise of calling in to have them correct the erroneous and incorrect late payment reporting's once again. In the other half of the cases, they would promise to make the corrections and would do nothing whatsoever, meaning I had to follow this account literally every other day with my credit report monitoring service to see what mistakes they were reporting for any given month. Just for anyone's reference, who may be interested, I was advised directly by Trans Union that even one account being reported late just once could lower your credit score by as much as 50 points, just so you understand the severity of this and how their totally unconcerned and unsympathetic attitude towards it can be immensely frustrating. These errors in reporting late payments, when payments were made on time are just a few of the numerous problems I have had with them with regard to information they report to the credit bureaus. Escalating to a supervisor was essentially no better than speaking with a customer service representative in most instances. In the over three years I had my lease with them, I was promised at least a dozen times that they would send me letters confirming that the payments they chronically reported late, were in fact paid on time and not once did I receive "any" letter during that entire nearly last year and a half did they send me even one letter. When escalated to who I was advised was a Customer Care supervisor, who turns out to be either just that or an assistant manager named Richard Kirkreit ( be aware of this persons lack of concern and professionalism) who was absolutely the most disrespectful and unprofessional person I have ever spoken with in the service industry. I've learned after speaking with him from people with Hyundai's executive offices that he flat out lied to me about several issues I arose with him and when I asked him who his manager or direct report was, he, as though he didn't care at all, actually stated there was "no one" above him or "anyone" that he reported to, so I suppose he was also the CEO and/or COO of Hyundai, as well as a simple (and simple minded) assistant manager or supervisor. It's apparent that Hyundai and Hyundai Motor Finance has an extremely low bar set for the people they bring aboard to represent the company which can be seen by performing a mere Hyundai Finance complaint Google search. They literally number in the thousands and I'm reasonably certain a class action suit, at the very least for the IRREPAIRABLE damage they do to their customers credit is either in the pipeline or coming very shortly. Fortunately, I was able to determine who he does report to and who is his superior and am now addressing the matter with Hyundai Corporate directly, who genuinely do appear professional and understanding and most of all responsive to complaints forwarded to them, even if it does take a little time to receive justice for how poorly their Hyundai Motor Finance division people handle their customers.

I leased a 2012 Hyundai Elantra. There is a hidden "disposition fee" listed in your agreement. I was not verbally made aware of at the time of signing my lease agreement.

I found out about this $400 disposition fee at the end of my lease. This was on top of the standard wear and tear fee, my last month payment, even though I turned it in early! Oh, and $19 in taxes. Grand total to turn in was over $500!

I called Hyundai Finance to dispute only the dispution fee, because I learned this "dispositon fee" is ONLY for turning in the vehicle, and any possible transportation Hyundai may have to do once you turn in the vehicle. Why is that my problem? Why is this fee passed to the customer?!

I spoke with a customer representative who was rude as soon as they pick up the phone. I was then transferred to a supervisor who was equally rude, and had no customer consideration, or retention! I was basically told we're not doing anything, you SIGNED the agreement, you should have understood.

I was told that if I leased another Hyundai, or purchased another Hyundai that this fee is waived. However, it can not bee waived if you were a good leasing customer!

I was stupid to lease. I put 2, 000 down, turned in a vehicle, and paid into a 3yr lease...evening turning in the car well under 30, 000 miles, when I could have put 45, 000 on the car, but none of that good leasing history was considered to have a fee waived by a financing company that can easily ride off $400. It would have been good customer service to just waive that fee, it was not as if they didn't get ENOUGH money out of me during the entire lease period.

Don't Lease if you can, and don't EVER lease with this company HYUNDAI FINANCE, and I would consider not even leasing/buying a HYUNDAI vehicle until they can service their customers better with regards to fees and making exceptions.

RIDICULOUS, HURTFUL. Terrible company!

Good Day

I have a problem with my ix35 hyndae, I have been taking my car to car to hyndae for a noise that is on the left hand side on passage back side. I have taken the car more than three times, to the two different places. But the noise is still there. The noise become very bad especially when I drive in off road. The car is still under warranty but I don't get assistance please assist me.
I don't whether I will get help with regard to that car now, I'm loosing hope.

I bought a 2012 Hyundai i30 several months ago. Although I am very pleased with the vehicle, I am most unhappy about the front seats. The headrest, being unadjustable, throws my head forward giving me a neck ache. I have to place a full size bed pillow behind my back to put me forward enough to prevent my head from being pushed forward. I'm afraid I find this extremely inconvenient and most unsatisfactory. I am of average height and weight . Friends of mine are finding the same problem with their i30. Your views on this would be appreciated.

If anyone else has had this problem let me know. A few months ago I paid my payment online as normal but received a call after a few days saying it was denied saying there was a processing issue. I tried paying again by phone and a few days later received a call saying it didnt go through again because I was not giving them a valid account number. I called my bank and they confirmed I had the correct number and plenty of funds in my account. After arguing with hmf I was able to speak to a very nice helpful gentleman who explained I was not alone and the issue was with western union dropping digits during processing resulting in invalid account numbers. He said he would waive all fee, put a note in the system, and got the payment to go through. I thought all was great and moved on. I paid again the next due date online and had no problems. The next payment I tried to do online again but this time the account told me it had been locked. I called and they said they locked it because I was giving invalid account info. I explained the situation, but they said their was nothing I could do as the lock was already in place and I would need to wait 90 days for the lock to be undone, in the mean time I would need to pay by phone. This also means I have to pay the fee each time to western union (doesn't seem right).
The next payment I tried to make on the phone and was told it was not possible then I was sent to costumer service. There I was told I owed a $40 fee from the issue months past. I hung up after arguing and when I called back later I spoke to a different rep and she said its not showing I was blocked and was unsure what was wrong. She also said there was no note about the computer glitch.
If anyone has had this glitch and had to fight through this please let me know. I am very confused with it all and at the point of getting an attorney.

Dear Sir,

Five months ago I bought a new 2014 Hyundai Azera (chassis
number kmhfg41h9ea332405) from Wallan Car Dealership in Riyadh, Saudi Arabia.

Unfortunately, the car seems to be defective. From the
moment I took delivery of the vehicle at the dealership, there was a persistent
noise coming from the front end of the car, from what I suspected to be the
front wheels. I notified the showroom representative immediately, as the car
had not yet left the dealership. He confirmed the noise also and informed
me that it was coming from the front disc brakes. He said that the car was
brand new without any mileage and that it would disappear after a few
days of use.

Unfortunately, this never happened. I returned the car after
a few days. The date was 15/01/2014. The mechanic at Wallan could still hear
the noise as I did and confirmed that it did not go away as originally thought.
As a remedy he wanted to proceed with lathing the front discs, I requested that
since Wallan had deemed that the problem was the front discs, that these should
be replaced with new and not the lathing of the existing, or they should take
back the car and return my money. They refused the latter and instead kept the
vehicle so as to replace the parts.

One month later they contacted me to come and collect the
car, unfortunately that sound was still there, ever weakening my confidence in
the product and increasing my fears that the brakes were defective and thus the
car dangerous to drive. I informed the representative of this. The mechanic at
Wallan then proceeded to tell me that the sound would go away after about a
week.

One week later (1262km) the sound was still there. I
returned the car once again, the mechanic proceeded to replace the disc brakes
and pads again. Unfortunately, the sound did not go away and I refused to take
the car until the problem was resolved. It has now been almost 4 months and I
still do not have the car, nor have they repaired it. Instead, they are now
claiming that the sound is normal and there is nothing they can do. I however,
do not trust them and am concerned about putting my family and myself in danger
by driving a car with what seems to be defective brakes.

Best Regards

Waleed Al-Ahmadi

[protected]
[protected]@gmail.com

Hi
!

I
am still waiting for the reply from main Hyundai customer care where I am still
in the making of my car to get it corrected in all respect from Himgiri Motors
Service Station, Jhilmill Colony as again they had taken my car yesterday and
finally claimed to have detected the main problem which they will correct it
and deliver my car in second half today.

I
don’t know why Hyundai company’s customer care is not responding to me despite
of number of complaints has been forwarded or I can say that they really don’t
care for their customers.

Now,
let me take you through the list of complaints which I had with Himgiri Motors,
Aditya Mall, Shahdara right from the day one :

1.
Deposit of my advance cheque of Rs. 10, 000.00 without confirming
the color and model of Grand I 10.

2. Car Cleaner had
spoiled my car bonnet by cleaning it with Scotch Brite instead of a soft cloth,
resultant after struggling over the scratches, they have later changed my
entire bonnet.

3. No confirmation till
date whether I am a part of Brazil World Cup Contest as I bought my car in
March 2014.

4. Untidy and incomplete
seat covers which are looking shabby right from the day one.

5. Major trouble in
Clutch while changing gears with unbearable sound which signifies the problem
very well.

6. Now, detected with an
awkward sound in Accelerator when on high speed.

If
you guys don’t care after seeing the above issues of my car, then there is no
fun fighting for it but I will do everything and ready to take it up to any
level till I get my car in complete and 100% perfect condition.

I
need to hear from you guys asap so that the balance issues can be resolved
without any further delays.

Look
forward.

Thanks.

Gaurav
Gupta.

[protected].

Sir,

I booked a car "Santro Xing GLS” from Kaizen Wheels Ltd., Kolkhe Village, Bombay Pune Highway, Raigad, 410221, Maharashtra on 20 November, 2013. The car was delivered on 02 January 2014 after a lot of delay from the dealer’s side.

The registration number of the vehicle has not been provided yet, in spite of total/final payment made by me in advance. I have also not received all the accessories promised by the dealer. Even after several visits to the dealer/show room, I could not meet the concerned officials/management. Dealership's top management is unresponsive to my repeated enquiries over phone and email. I have also lodged a complaint with "Hyundai Customer Care" on 1 March, 2014, and then to the Mumbai sales office. The Official from sales office stated that the issues will be resolved by the end of March 2014. But so far these issues have not been resolved.

Kindly take the necessary action to end this long pending issue at your earliest.

Regards,
Lokeswar Gogoi.

Hyundai Motor Finance Company consistently post my lease payments late and or lose my payments.

I have used my Fedex account to overnight my lease payments to assure that they are received. The address that Hyundai Motor Finance customer service department gave me was Box [protected] N Plano Rd Richardson TX 75081.

I ALWAYS request Proof of Delivery through Fedex which includes the date time delivered and who signed for the payment.

Most recently, I Fedexed a payment which was received on Monday, March 17, 2014 at 8:56 am and Signed for by C.King.

On Wednesday, March 19, 2014, I received ROBO calls from collections stating that my payment has not been received.

When I called my bank to verify, I was notified that the check had not cleared. So, I called Hyundai Motor Finance and they have NO record of my payment THOUGH it was delivered and SIGNED for by one of their employees.

I have lodged a complaint with the BBB and I intend to pursue with an attorney.

Also, the number listed on the Fountain Valley CA address is a FAX NUMBER!

First and foremost, please be careful there is previous salesman had an issue with his past that Brad Benson knew of or should have known of before hiring him. Secondly, I have to deal with one lie after another since I purchased my car. First of all, their employees damaged my car the day I bought it and I had to fight with them to get it replaced. Next, Much to my surprise, I realized that I was lied to yet again by the Dealership (Shocking!). When I discussed purchasing the vehicle the Salesman and the Sales Manager, I told them that I wanted my car paid off in the transaction, which I was advised that it would be. I told them that I would not do the deal if it was not. When I first looked at the Sales Agreement, I saw the payoff number for my car, so I assumed that it was the payoff for the car that Brad Benson was making. Much to my surprise, It was not. It turns out that they only paid off a portion of the payoff for my car and the rest was put into the new loan amount. It would have been nice if someone bothered to mention that to me. Clearly that was not done due to the fact that I would not have purchased the vehicle if you had. It should be noted that I was at the dealership from 10:00 a.m. to 7:00 p.m., so by the time I got to see the paperwork, I was so exhausted I just wanted to get out of there. I am going to guess that is the dealerships way of getting over on people, keep them there for ridiculous amounts of time so that they do want to read the documentation.

To say the least I am very, very, very disgusted with all the lies and deceit that the Brad Benson Dealership has told me, not to mention all the other garbage that I have to deal with. I guess that it is safe to say that the people at Brad Benson should be very proud of themselves….You screwed yet another individual.

I believe that I am the biggest idiot on the planet and I would like to thank everyone at Brad Benson for turning what should be a great experience into a dreadful one. They have caused me to feel that a car that I initially loved has now become one that I hate.

I
am Aiaz Ahmed from Chennai, Tamil Nadu, India. I have recently bought a Hyundai
Eon car in EMI basis, thinking that Hyundai is good in its class, but I am
wrong is what I feel with my present experience with you product. Let me
explain you what is going through me in buying a wrong product at wrong place
(Hyundai).

I bought a Hyundai Eon Era+ car (TN 05 AV 3858) on 3rd January 2014 at DSC
Hyundai (Anna Salai, Chennai) branch and the vehicle was delivered to me in a
untidy condition (the cupboard in the dash board was having the faeces of rats)
which I did not mind, though I have taken a photo of it but thought this is the
first new car I am buying in my name. From the time I had taken a car, I was
hearing a noise at engine and shock absorber were so rigid that it could lead
to some ortho problem for the people traveling in it; however I managed to
drive it by hearing the feedback from the showroom executives that we can have
it checked in first service. So after using the vehicle for 51 days, driving
1070 kms I called the KUN Hyndai service executiveI am Aiaz Ahmed from Chennai,
Tamil Nadu, India. I have recently bought a Hyundai Eon car in EMI basis,
thinking that Hyundai is good in its class, but I am wrong is what I feel with
my present experience with you product. Let me explain you what is going
through me in buying a wrong product at wrong place (Hyundai).

I bought a Hyundai Eon Era+ car (TN 05 AV 3858) on 3rd January 2014 at DSC
Hyundai (Anna Salai, Chennai) branch and the vehicle was delivered to me in a
untidy condition (the cupboard in the dash board was having the faeces of rats)
which I did not mind, though I have taken a photo of it but thought this is the
first new car I am buying in my name. From the time I had taken a car, I was
hearing a noise at engine and shock absorber were so rigid that it could lead
to some ortho problem for the people traveling in it; however I managed to
drive it by hearing the feedback from the showroom executives that we can have
it checked in first service. So after using the vehicle for 51 days, driving
1070 kms I called the KUN Hyndai service executives to arrange for the first
service.

We have a driver sent from the service center to take the car, who took the car
for first service on 26th Feb 2014 and till today, I have been following up
with them and visited to the service center on 1st March 2014 (as I practice
law at High Court of Tamil Nadu) to see the status of my car, since I have
heard that first service will be done in a day or 2 days max, but to my
surprise the mechanic has found some issues based on the noise issue I reported
to him and it has taken almost 4 business days to identify what the issue is, I
met the service center Manager Mr Raju, who assured me that I will get the car
on 3rd March, again he called me on 3rd and said that he has found some other
issue which will take one more day, so the delivery was rescheduled to 4th and
yesterday I got a call from the manager stating that he is not satisfied in
deploying the same component again, so he will change the spare part (I
heard/remember it to be a alignment issue) I believe it to be a shaft or
something like that and he has raised a replacement request and will be done by
5th March morning, but there was no news, so I called the Mechanic Mr Kumaresa
Pandian around 1:20 pm today, who is the first point of contact from the day
the car was given for the service. He said that replacement of the spare part
is in progress and will take 4 hours.

I
am so irritated that I don't want the vehicle if I am not getting it in a
proper condition by today and I am fine with filing a petition in Consumer
forum, as I am already there in court and it's not going to charge me anything
extra and I will also ensure that I will appeal for a compensation for the
inconvenience caused and for the EMI I am going to pay to the bank by keeping
the vehicle in your service center. This will be shared in Hyundai Face book
page/Twitter/Linkedin and all possible social networks, if the issue is not
getting fixed today.

I have already told Mr Kumaresan to keep the vehicle with him, if I am not
getting it today. Either you repay the amount I paid or replace the vehicle, I
need the compensation for the trouble caused.

Regards,

Aiaz Ahmed M
+[protected] / +[protected]

s to arrange for the first
service.

We have a driver sent from the service center to take the car, who took the car
for first service on 26th Feb 2014 and till today, I have been following up
with them and visited to the service center on 1st March 2014 (as I practice
law at High Court of Tamil Nadu) to see the status of my car, since I have
heard that first service will be done in a day or 2 days max, but to my
surprise the mechanic has found some issues based on the noise issue I reported
to him and it has taken almost 4 business days to identify what the issue is, I
met the service center Manager Mr Raju, who assured me that I will get the car
on 3rd March, again he called me on 3rd and said that he has found some other
issue which will take one more day, so the delivery was rescheduled to 4th and
yesterday I got a call from the manager stating that he is not satisfied in
deploying the same component again, so he will change the spare part (I
heard/remember it to be a alignment issue) I believe it to be a shaft or something
like that and he has raised a replacement request and will be done by 5th March
morning, but there was no news, so I called the Mechanic Mr Kumaresa Pandian
around 1:20 pm today, who is the first point of contact from the day the car
was given for the service. He said that replacement of the spare part is in
progress and will take 4 hours.

I am so irritated that I don't want the vehicle if I am not getting it in a
proper condition by today and I am fine with filing a petition in Consumer
forum, as I am already there in court and it's not going to charge me anything
extra and I will also ensure that I will appeal for a compensation for the
inconvenience caused and for the EMI I am going to pay to the bank by keeping
the vehicle in your service center. This will be shared in Hyundai Face book
page/Twitter/Linkedin and all possible social networks, if the issue is not
getting fixed today.

I have already told Mr Kumaresan to keep the vehicle with him, if I am not
getting it today. Either you repay the amount I paid or replace the vehicle, I
need the compensation for the trouble caused.
Regards,
Aiaz Ahmed M
+[protected] / +[protected]

Hyundai a company with the worst service and repair center to deal with. I have given my car for a minor accident repair on 22/02/14 which includes changes of left side headlight, fog lamp, bumper and front panel. The car till date has not been repaired, the insurance approvals was done from my side, since even after following up with the agency they did not forward the LPO to the insurance company in order to arrange for the parts. The surprising part is that i had to follow up and request for the LPO in order to get the approvals from the insurance on urgent basis and even after the needful was done till date I haven't received my car. Mr. Micheal, before handing over my car a request was placed that i would require my car to be done on urgent basis due to some problems however Mr. Micheal has been so rude in talking hat after following up with him, he does not have the courtesy to apologize rather raise his voice complaining the times he has been receiving calls to inquire about the same. He has been so rude and proves that he his not afraid even if the same has been escalated to the senior management, he has been continuously providing false updates in regards to my car. My experience with Hyundai has been the worst even after begin an owner of two other cars (Toyota and Honda) which has been the best service centers with professional staff and well maintained premises. The follow up of my car continues and further if they are unable to release my car until Thursday i shall complaint against their behaviour and delays to the economic department.

My Hyundai H100 van NRB 42299 Chassis KMFZBX7HLBU763885 Engine DDBHB017903 was due for a service at 60 000Km and the vehicle was sent for service at 64 000Km.Tangawizi Motors(Hyundai dealer in Richards Bay skipped the 60 000Km serviced and did 70 000Km service.Last week I was experiencing a hard start on this vehicle and sent it for check up. They serviced the starter and changed Bendix and I had to pay R1583.80.They informed me that my fuel pump was faulty as well and i need to pay R52 000 for a new one and it is not covered by warranty because I did not service the car at 60 000km.This car was brought at 64 000Km but they decided to do 70 00km service.I did not instruct them to skip the service but I have to pay the price.I am very disappointed at Hyunday an want this matter to be investigated. Owner MR NR Msane cell [protected]

I bought a I 20 brand new in July 2013 at the Tygervalley branch. Since I bought this vehicle it was at the garage twice for the same problem. The fuel gage doesn't work properly and is not synchronised with the reading on the clock.. I was on my way the Mosselbay for weekend just to check the vehicle's abilities. 5 kilometres outside the vehicle just cut out. I checked the fuel gage and it stands on half. so I t thought it cant be t he fuel. I decided to order fuel from road assistance and after 5 hours the pitched with the fuel. I was forced to pay for it. W hen we came back from Mossel Bay we took the vehicle to the Brackenfell Hyundai garage where they "fix" the problem. They didn't. because last week the same problem my family were in the vehicle stucked in a gangster environment. My daughter working at the Airport is using the vehicle too and SHE experience the same problem. We are not sure whether there is enough fuel in the tank because of this gage. The manager was very reluctant to help me. I said to him that he is not concern about the Hyundai clients but business with them. I told him that we as a family don't want to drive that vehicle again and I agree with the mechanic that SAID the dealers should replace this car. Once you experience problems with a new car that happens to be an on-going thing. What happened to new thinking and New Possibilities? I really want a new car and I am not willing to drive this "new" vehicle any longer. I was a proud Hyundai owner but now I am one of the unhappy statistic on your list. Please be so kind and sort this problem. At least I pay my bill every month and you and the bank are happy so please make happy as well. The moment I started this vehicle the word "stuck" are raised in the car. not so nice to drive with that thought. What would you do if the shoe was on the other foot.
Unhappy Hyundai Customer

A.F. Wesso (complaintiff)

I am having a Santro Xing 2008 make which had done only 13500 kms. The longest one stretch run was 400 kms. After a trip of 1200 kms I took it for a normal service to Popular Hyundai service centre at Charachira Trivandrum. The guy estimated it to about Rs7000 but I curtailed it to Rs.5000. A leakage of the brake fluid was rectified with changing the valve. After keeping it in shed for two weeks, I took it out today. After about 2 kms the engine stalled and had to be towed away. The new service centre told that crank shaft position sensor has been damaged and charged me Rs.4790 and for wiring harness correcting Rs.2000. They also informed me that leakage of brake fluid might have entered the alternator and may cause problems in future. I can't under how such a less run vehicle had developed this complaint. Also the Popular service centre at Charachira, Trivandrum is not satisfactory. I feel the only aim of the service manager is to give a minimum estimate of Rs.5000+.

This is my experience with the above referenced Hyundai dealer:
We found a car that we wanted to purchase and began working with the Director of Sales Operations on our loan. Once it was approved and the terms of the loan were to our satisfaction, we asked if we could take the loan docs to an attorney before signing them. We did (of course, with attny's fees). In the interim, a leak had been found on the car that we had decided to purchase (by a mechanic that we paid to do an inspection prior to purchase), so we insisted that the leak be fixed and that the car be inspected afterward by a mechanic of our choosing. We were refused. We would have to sign the loan paperwork and take possession of the vehicle BEFORE repairs would be done to the car. We said we could not do this, unless we could be given written assurance that the car would be repaired after signing loan docs and then inspected to make sure that it was repaired properly. They SAID they could do this, but when it came down to it we couldn't seem to get the written agreement.

Finally, when push came to shove, we received a TEXT MESSAGE (they couldn't even have the professionalism to call us) that we were not the kind of customer they wanted to do business with, we were too much of a liability, and that they hope we had good luck in finding a car. Can you imagine? They actually expected us to acquiesce to buying a car that was not in working order without requiring any accountability of them?! Amazing!

We were floored by such un-professionalism! We called the Senior VP and General Manager and apprised him of the situation. He simply thanked us for our comments and opinions and wished us luck with our car shopping.

If this is the kind of service that Hyundai stands behind, I am disappointed and astounded. I will make sure that EVERYONE I know hears about this experience and I will post bad reviews on every venue I can find regarding it. I will also take my 'comments and opinions' to the Better Business Bureau to add emphasis to how unacceptable this is.

I bought a car from Hyundai The Glen in November 2013, the car has a 2 year mechanical warranty on it, so on the 1st of Jan 2014 the car broke down, with no luck with SA Warranty as they need the service book of the car which i asked the salesman for in December already as it did not come with the car no service book was submitted to me still, I have phoned the salesman's manager as to no luck with her as well she said she will get back to me with where the book is from the previous owner still nothing I had to phone again. I fetched my own car from Ford where Hyundai told me to take it when it broke, I had to pay the assessment fee and tow it there myself, I took it to an approved panel beater after 2 weeks of struggling with Hyundai for help, the panel beater phones me and lets me know he cant take the wheels off cause it has a specific key which was also not supplied with the car, i phoned the manager again, and they keep making excuses for the salesman's bad service constantly telling me lies which was all a bull story to probably get me off their backs and this is not the first time i heard story's about this branch, now I'm stuck without a car still. I am disgusted in Hyundai and the salesman/manager's they have, its a constant lie and selling cars to people which is faulty after a month and will do absolutely nothing about it. I will take this as far as i possibly can to get some kind of help from Hyundai.

This is the most incompetent and dishonest company I have ever dealt with. They changed my loan in the Fall and then said I did not sent in a paymet. It took BillPay to tell them otherwise. With the change they assessed some late fees and finance charges. I have showed them that I have paid my monthly loan amount and the charges are due to their imcompetence. I have dealt with 3 people that have assurred me that they would resolve the matter but never have. They do not do what they promise you they will do. While the car is great, never do finance with them.

Hi, I have purchased a Hyundai HD65 Truck in 2011 cash and since I have purchased this vehicle I have a problem with the brakes, the clutch, the handbrake, and the brake lights. However the most important one is the brakes, I have serviced this vehicle at 40000km and had the brake pads changed, at 41000km I had experienced the same problem with the brakes and was told that it was just dust and was cleaned out with water, now at 43000km I have the same problem and I am told that I need to have the brake changed again!

I have sent out numerious emails and contacted the Hyundai Customer Services and none have given me any response to this. I have requested that Hyundai Boksburg inform me of the cause of this problem as it seems to be an occuring problem. What I did receive was a technical report and not the cause of the problem.

My vehicle has been at Hyundai Boksburg now for a week, what they are failing to understand is that this vehicle is used for my company, and is now causing a major impact on my business. What really annoys me is that I have to send out all these emails and get no response, I have to call Hyundai Boksburg to find out the status of my vehicle where everyone seems to be forgetting that I am the customer and seems to me that I have to do their job as well as my own.

I was looking at purchasing two other Hyundai Vehicles in the new year cash just as I did with the other two that was purchased cash in October 2011 at the same time, now looking at the responses and the service that I have been receiving leaves doubts in my head.

I look forward to getting a response from you, and trying to help resolve this issue.
MR.T.KISTEN