KIA Motors
Reviews and Complaints

Sadly, I was in an accident fall 2023 and my vehicle was totaled, which I was not at fault at. My vehicle was paid off and I had no plans of purchasing a vehicle anytime soon. Being forced into a decision to purchase I researched and researched what would best fit my needs and had great reviews. I landed on a Kia Sportage after reading it was not unheard of to have some cars reach 200,000. I did not purchase a new vehicle it was used. I have owned the vehicle for 3 months and have put less than 500 miles on it when I started to have problems. The Kia was a 2017 so outside of warranty. Work was done at a Kia shop thinking I would be able to get assistance or Kia would stand by a product they made. I was quoted $15,000 for a new engine. I opened a Kia case number and was told that this was outside of warranty, and it was essentially my issue. No assistance was offered. When asked why Kia wouldn't stand by their product and this engine only had 58,000 miles, I was told on repeat your outside the warranty. I didn't own the car when there was a warranty, I've owned it for 3 months. I'm sure it won't do me any good but I am opening a complaint with Federal Trade Commision. Should this make it to anyone's desk at Kia, feel free to give me a call and let me know why you wont stand behind one of your products that has less than 60,000 miles!

Angie 712.253.5291

Was a pround owner of a Kia Cadenza . Bought car with 14000 miles and have never had an issue great looking car drove better than advertised. Until recently when hoses to the radiator started leaking so no problem just replace the hoses and keep driving. Problem was that there was oil in the radiator finding its way in . This car only has 124000 miles on it and runs perfect after taking it to 2 different mechanics the unanimous decision is it needs a rebuilt or new motor which rebuilt there is a possibility that can't find all the parts and to buy a new one would cost in the range of 8000 dollars grant it I can still drive the car and hardly even know its on due to how quiet this engine runs . To find out I gotta give up on this car has prompted me to never buy another Kia product ever.Cause this is a common issue with there engines guess that why the are the only car manufacturers that offer 100000 miles or ten years

first I made an appointment for 1/25/2024 at Burlington Kia New Jersey. at 11am for a full service I have 144,555 miles on my car. so what ever it needs. I also asked them to look at the locks, when its cold out they do not unlock please do this in the morning so you can see well. With out calling me they decided to due my whole service this morning, well it would have been ok but I have know way to get my car now. I'm outside the deliver area.

This is upsetting because, I have a Disabled daughter hope nothing happens.

You walk into the service area and everyone looks mad no one says Hello I have never been so disgusted in my 20 years of owning a KIA at a service appointment.

Then I need new tires on my car I was one of the very last customers 10 years ago to get free tires for life as long as I own my car. and they are CORRODED and at a number 3. so I'm told your policy is at a # 2 to get new tires. That is unexpectable I'm slipping and no Traction this is unsafe .

I'm telling you right now I WILL NEVER BUY a KIA again... Burlington, NJ Kia has gone down hill ever since after COVID. they changed all the people that Actually gave a crap about there customers. I used to bring Dunkin Donuts and sandwiches for lunch.

I want my New Tires...

This car is useless, had it for 2 months now the battery is dead, the hands freee doesn't wotk. Kia help line is useless, brand new sportage broke down In helena montana in 37 below weather. Kia help line worthless. Oh just tow it 117 miles? Oh and then what? Then i found that they charged me for a worthless warranty. I tried to ask for a factory rep. Refused to give me that info. The dealer refuses to call back. This car has turned into a nightmare. God I want my Rouge back

I would like to thank Prisantha from Kia Durban, KE Masinga road, for the great service I received.

I have called three other dealerships and she was the only one that phoned me back in less than 5 min of leaving my number. I have not received any other call backs!

I will going forward make it a point to return to Durban Kia for my services although they are a bit out of my way just because of the service that the branch and their employees extend to their customers.

Keep up the good work Prisantha.

Hi !

I have been living legally in Iceland for over 4 years.

Before deciding to buy a new car, I did a LOT of research and decided to buy a KIA XCeed hybrid (plate number MLH37).

I DECIDED to trust in the QUALITY of KIA and (I HOPED) in the PROFESSIONALISM of ASKJA.IS (for the part of Technical Assistance and Manufacturer's Warranty Insurance for my car).

PLUS, because I have always wanted my cars to run and look IMPECABLE, I have on two occasions bought products for my car from ASKJA (KIA, HONDA and MERCEDES Representative in Iceland).

Because the KIA Connect App installed in my phone showed me a warning regarding the 12V Battery on the car, I made an appointment at KIA/ASKJA to check the car on October 18th, 2023 at 08:00 (photo named KIA_APPOINTMENT)

I showed up on the scheduled appointment with the car in an IMPACABLE condition, and AFTER they checked my car, which lasted about 85 minutes (during which time from the ShowRoom I witnessed the intervention on the car) I found that the inner trunk support was damaged (as seen in the photos named 1, 2, and 3).

I addressed the person at the Office to whom I handed the car key at 08:00, asked him to take note of the damage and his response was INCREDIBLE:

"I DON'T THINK THE DAMAGE IS CAUSED BY ASKJA! HOWEVER, I WILL CHECK THE RECORDINGS AND I WILL CALL YOU TOMORROW”.

The next day (October 19th) I got a call, I was told that: 3 DEVICES WERE PUT IN THE TRUNK, THEY WERE LEFT THERE WHILE THE 12V BATTERY WAS CHARGING, BUT STILL... HE DOES NOT BELIEVE THAT ASKJA WAS THE ONE CAUSING THE DAMAGE.

I have requested the car to be returned to Technical Assistance, have those devices put back in the trunk to be able to verify together IF THE SHAPE OF THESE CORRESPOND TO THE TRACES (THE DAMAGE) PRODUCED IN THE TRUNK.

We were TOTALLY refused (my son and myself).

Therefore, following the refusal above, we went to the Police in Reykjavik / Iceland and filed a complaint against KIA-ASKJA and a Criminal Investigation File has been opened for damage to personal property.

AGAIN,

I chose KIA hoping that through the representative in Iceland I would have QUALITY GUARANTEE.

WHAT DID I GET?!

1. The car was taken from the ASKJA car park and brought into the workshop by the mechanic/technician IN WORKING CLOTHES.

WHERE IN Continental Europe (AT LEAST) when a car is picked up by its representatives (mechanics), BEFORE THAT, the very first thing that’s being done is: on the seat, on the steering wheel and on the place where the feet are placed, A PLASTIC PROTECTION IS PUT ON to avoid the car getting dirty while it’s being driven around the workshop and being checked.

AT KIA/ASKJA ... this DOES NOT MATTER!

What standards are you working to?

2. The tailgate of my car opens from the button included in the tailgate.

The ASKJA mechanic came RIGHT IN AND PULLED THE TAILGATE OPEN, then used (I think) the screwdriver and fiddled with the latch (I THINK ... to keep it open).

On the evening of October 20th, when closing the car, the KIA Connect App showed me the next Alert: 1 for the 12V battery and one for when closing the tailgate (showed in picture 4, 5 and 6).

I repeated 2 times closing/opening it from the button for the warning about closing the tailgate to disappear.

IT’S NOT THE VALUE OF THE DAMAGE that is most important to me, but:

- THE TOTAL UNPROFESSIONALISM,

- THE TOTAL CONTEMPT and DISINTEREST shown in solving the situation, making me feel at the same time DISCRIMINATED, me not being Icelandic.

When I said I would go to the police, the response I got was: ... "DO IT, GO AHEAD! "

I conclude by asking WHETHER KIA Korea or KIA Europe (with Representation in Germany) approves of such BAD ATTITUDE, such LACK OF PROFESSIONALISM, such QUALITY OF INTERVENTION and RESPECT TO THE CUSTOMER... BAD ATTITUDE starting from taking the car from the owner and giving it back.

I wonder IF IT WAS THE RIGHT CHOICE TO BUY A KIA CAR (not because of the quality of the car, but because of WHAT FOLLOWED AFTERWARDS).

I have been a HUGE FAN and owner of ONLY German cars for 13 years.

I have always owned the newest VW Golf models.

My last car in Iceland was a VW Golf 8 GTE hybrid, much more expensive and better equipped than the KIA XCeed.

This fall I decided to make a CHANGE and chose the KIA XCeed.

WAS I WRONG?

The constant intrusion of “Consider taking a break” warning alarm has destroyed the joy of driving my new 2024 Telluride. I will never buy another Kia unless this can be resolved. This [censored]ic alarm wakes sleeping family members on trips and passengers ask me why that “annoying alarm” keeps going off. Whoever decided that this garbage should be forced upon drivers with no way of disabling it should be terminated.

I am a Kia car owner in Macau. I owned a Kia Sorento 2012 model. The car broke down 2 months ago because of the engine failure. I contacted the dealer, Kia Macau (Resoma Motor Group Limited) and request them to report the engine problem to Kia Headquarter but they refused. I look up in Kia Eu website and found that my car is under a recall because of the engine problem( campaign number 230047). I contacted the dealer but the dealer did not respond.

The dealer did not give me any contact email to Kia Headquarter and I just look up your email from the internet.

I have no way to seek help from as the dealer did not respond. Could you please help forward my email to the relevant department which can help to confirm the recall and contact/ push Kia Macau to do the recall if it is their responsibility.

The VIN of my car is KNAKU811SD5380926

Please reply via email : [protected]@yahoo.com.hk

For sometime we have seen paint on the 2013 Kia peal. It is getting worse and pealing all over the car. We have maintained this car since it was first bought. We took the car to a reputable body shop that paints cars. While there they informed us that it was a Kia problem. They told us that Kia has been selling cars that have white defective paint on the car. Needless to say we were shocked to discover that Kia sold us a car that was defective in its paint on the car.

I bought a new KIA sorento at a local dealer, in kingsport Tn about 2 months ago, the passenger window stopped working and took it to the Johnson city dealership which is closer for repair/fix. They are trying to say we have to pay because we got it from a different KIA dealership. This is not how warranties are supposed to work, can you contact JC dealership and fix this.

Hello. I own a 2023 Kia Sportage Hybrid. The console surface is very shiny and often has a glare from the sun that shines in the driver’s eyes. I highly recommend you change the surface to matte or something that will not shine in the driver’s eyes and a lighter color on future vehicles. Best wishes. Ty.

Sharon Gregory
[protected]@gmail.com
[protected]

Vehicle in for attempted theft, Kia dealership tape up passenger side window due to rain. when I picked up vehicle I noticed paint damage and was told it was due to the tape covering the window to prevent rain inside the car. Was told if I want it painted it would be $500 plus. This damage was caused by the dealership and I feel they should pay for paint job, not try to charge customer for their mistake.