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CB Car Dealers KIA Motors Extremely poor Kia service. And excessive rates at $200 ph as opposed to $30 -$45
KIA Motors

KIA Motors review: Extremely poor Kia service. And excessive rates at $200 ph as opposed to $30 -$45

D
Author of the review
12:04 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, having trouble with my Rio, loses 1st 2nd and 4th gears intermittently, leaving only 3rd and reverse. If I turn off the engine and run the gear stick between reverse and drive it comes good, could last for hours or minutes, no way to tell.

Took it to Rio service Ipswich, where it has been serviced since new.They appeared a bit offhand and suggested I bring it back in 3 weeks or so and they would run a diagnostic test for $180.
The results of the test, found P0748 pressure control valve solenoid, require a wire inspection taking four hours and costing $800. [This surprised me, as I had checked a few Kia online blogs, and more than a few people complained about the same problem] They followed this up with a suggestion I would be better served taking the car to M1 Auto as they would probably be cheaper, this was false as they charged $200 for a test and wouldn't accept Kia's results.
I emailed Kia head office in Korea as you do not publish your email, tried phoning, as usual with large companies, wasted forty minutes moving from third in queue to first then being told you were experiencing an unusual number of calls, leave my number and someone would get back to me, this was two weeks ago, still waiting. Firstly, I am stunned kia would recommend another service company, suggesting they could offer better service than a registered Kia service dept. on a Kia vehicle. Next $200 dollars an hour for mechanics who have no idea on how to tackle the problem, but refer me to another company.
This is not the first problem I have encountered with this service department, an example, following a routine service the car was returned with the warning light for the A/B clock spring lit, they immediately denied responsibility. Strange it wasn't lit when I dropped it off!
I have said before, you make a wonderful car, but your service and customer support are abysmal.
I will forward the invoice KICKB60313 forward to social media in the event, like Korea I receive no response from you.
Duncan Mitchell..

Claimed loss: No loss except time trying to contact Kia

Desired outcome: problem resolved at minimum cost to me.

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  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
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    Feb 20, 2025
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KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

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