KIA Motors
Reviews and Complaints

I purchased a new 2020 Kia Soul in 2019, just as the 2020's were coming online. Great vehicle. I love it. I put about 160,000 miles on the vehicle before I encountered any problems with it. At that point it cut off and would not restart. The "check engine" light was on. This would have been around 10/31/2021.

I had it towed to the nearest Kia dealer for service. It was out of factory warranty of course, but I had an extended warranty provided by the dealer from who I purchased the vehicle (Stafford Kia, in Fredericksburg, Va.).

The car has been in the shop since that day. Almost four months now. They have called me and turned the vehicle over to me on two occasions. On both occasions, I had to immediately return the vehicle to the dealer for the same basic problem. "Check engine" light, but at this point it was at least running.

Now, when I say "Immediately" I'm not exagerating. It was within 10 miles, both times.

Now I can't get any answers about what's going on. I get told "we're waiting on parts. Or I'm waiting to hear back from the warranty company. Or they simply don't answer the phone, or return my calls.

In the meantime, I'm making payments on a car I don't have. I have to pay insurance and taxes on a car I don't have. I did have to buy another car to get around.

What recourse do I have? I've considered just not paying for it until I get some action on it. I've even considered bankruptcy just to get rid of the XXXX thing.

Any help would be appreciated. This is about my 7th Kia vehicle, and the first one to have any problem. I'm a patient man, but I'm starting to lose what I have.

Richard W. Johnson

2100 Marina Drive, Apt F

North Chesterfield, Virginia 23234

[protected]@AOL.com

On 2/15/2022 around 10:00AM, I was driving my vehicle as normal. Notice brake lights head I was about 3 car lengths back, which I always try to drive since I am on the road a lot and I prefer not to have an accident. Well this time, I put my foot on the brake as normal and the vehicle felt like brakes were not even working, pushed harder with my foot and waited for that pumping feeling (which I have felt before) and literally nothing! Once I was about a car lengths away, I knew my vehicle was not stopping so I sat up straight and leaned back before the air bags deployed in my face.

I have since come home and found several complaints from other 2018 Kia Niro owners that have made a complaint about this on other forums and with the NHTSA and Carcomplaints.com - This issue has been ignored by Kia about braking system.

I only had my used 2015 Kia Sorrento for 4.5 months when my motor froze up on my way to work. My insurance had to have the vehicle towed back to the dealership, Garvey Nissan, which was over a hr away from my job. The dealership where I purchased the vehicle could not fix it bc of the recall, so they sent my vehicle to Garvey Kia. I was told that it will be replaced at no charge to me. My vehicle was at Garvey Kia from 1/6-1/16/21. The service manager there informed me that the vehicle's replacement motor has a lifetime warranty and the paperwork that was sent with my vehicle specified that the #1 fuel injector o-ring had to be replaced after the motor was replaced due to the smell of gas-o-line. I reported in May 2021 to Garvey Nissan that I was smelling gas but they could not find a leak and the smell went away. I started smelling gas again 2/9/22. I called Garvey Nissan but they couldn't get me in until 2/14/22. I call Garvey Kia and another Kia dealership none of them could get me in before the 20th. I went to work on 2/10 at night w/gas smell still present. When I got off the morning of 2/11/22, I went to gas station because vehicle was almost on empty. I filled up the tank. My check engine light came on so I went to the nearby Autozone to have it analyzed but they don't do it anymore. I left my vehicle running and noticed liquid pouring from my motor. I went across the street to Bennington Express Lube. My gas tank had depleted to a half a tank at this point and the gas smell was worse. The technicians at the Express Lube noticed that once my vehicle was turned of the liquid stop pouring. They confirmed that the liquid was gas. I placed a call to the Kia customer service line and informed them of the situation and was told that the issue I was having is not covered under the recall motor warranty and that I would have to pay almost $400 to have my vehicle towed back to the dealership, Garvey Nissan, where I purchased it. I call me insurance company and had the vehicle towed. I spoke to Kia customer service line 3 more times w/the same response. Garvey Nissan spoke w/Garvey Kia who also stated that this issue is not covered and offered no other solutions. I called to speak w/the service manage and manager at Garvey Kia on 2/11/22 w/o success. On 2/12/22 I called and was able to speak with the service manage at Garvey Kia who stated that there is nothing that he can do because the o-ring part that was replaced is only warranted for 12 months or 12,000 miles by Kia. So, I asked him if what he was tell me is that a very important safety part of a Kia motor that can cause a explosion is only good for 1 yr after being replaced. He had no comment. Also, no where on the paperwork that was provided after motor was replaced, does it state that the motor recall warranty only covers specific parts. I believe a faulty o-ring is a major safety issue that should be covered especially when it has already been replaced 1 year ago. My vehicle could have exploded and I feel like no one seems to care. Plus I am still paying on this vehicle. Kia also states that in order for a warranty to be honored, even if it could be, is that it has to been inspected by a Kia dealership. That is easier said than done because they are not always close by and it takes days to get vehicles into the dealer even when you tell them you are having safety issues like l have. I would greatly appreciate it if someone from a corporate level would address this safety issue and explain to me if this the safe practice that they have for there parts bc if so I will make sure no one I know will ever drive a Kia bc I care about their safety if Kia does not.

Sincerely,

Regina P. Johnson

I have a white 2010 Kia soul with only 40,000 miles because I have babied it what I can't baby is the fact that the paint is chipping away everywhere showing rust through some of it. In 2014 I took it to crown Kia and they told me there's nothing they could do about the paint chipping away so I never went back to have my car serviced there because they could have helped me then before it got worse

I am begging for help with an open Kia Claim.

I have written 12 letters to your corporate offices, countless email, hours on the phones and all to no avail.

I am reaching out in regards to Kia Consumer Assistance Center Case#[protected].

Can you please help or forward me to some one who can?

I have been trying to reach someone for 113 days at this point. I email the consumer assistance center daily. No one will respond.

You can reach me at [protected] or via email at [protected]@aol.com

I appreciate any help.

Kathleen Denison

Start by saying, I am an employee for a major auto manufacturer in the US, and I work in the paint/plastics department. I deal with all things paint 40 hours a week, I have knowledge backed to my issue.

I purchased a 2013 Kia Optima SXL with the Snow White Pearl paint in September of 2021. When I purchased the vehicle I had noticed a few spots where the paint had chipped on the hood, smaller then a penny, and also the driver and passenger pillars, again all very small that I had assumed was from the previous owner. Fast forward to February of 2022 we had our first snow and after cleaning my car a massive chunk of paint on the hood above the driver headlight peeled off and caused bubbles expanding the peel to bigger than a basketball in size. This is a problem directly related to the clear coat not being set properly and/or the cure time for the paint to settle was short cut.

After hours of online searching I have learned that this is a very common problem, probably more common than the engine recall as the paint problem affects all models and years specifically with the Snow White Pearl color. I am currently at the dealer and when I raised the questions to the service writer “it’s out of warranty and out of his control.” That’s understandable from his end. But from a company, UNNACCEPTABLE. If this issue were to ever happen at my company all owners would not be told to drive around in zebra paint job vehicle they pay thousands of dollars for. This issue will ultimately lead to rust and washing salt off the car during winter is a big mistake unless you want the paint to peel more.

Kia needs to fix this issue and own up to the fact, like they did with the engine recall, that they made a mistake and the owner parking outside or using a carwash is not the source of this major defect.

7 monthes ago I took my KIA to the only dealership in town for warranty work, (a defective driver door lock actuator), and they said they needed to order that part to fix the problem. I called them after no word from them for 3 months and they said the part had not come in. I visited them after 6 months of waiting and they said they had switched to a new computer system and my information had been lost. It's now been 7 months since first taking my car to them and there is no response from them.

I have to enter my car from the passenger door and lean across the front seats to unlock the driver door. I don't know what to do. KIA motors said in a letter to owners there door handles were breaking and extended the warranty to 10 years for this problem. I feel it's going to take ten years to get a dealership to honor that warranty.

2015 Kia Soul caught on fire while driving. I was initially told it was from a recall (which I did not know about) but then was later told it was not from that recall and that it was not covered. I still owe almost $8000 on a car that I would have to replace the engine on if I want to continue to drive it. There is less than 100,000 miles on this car. I’m going to be paying for a car that does not run and will still have to finance another car on top of this one. I am angry, frustrated and disgusted

My engine oil was leaking at a high right even after the full synthetic oil change and now my engine light is on and there is a knocking going on. Kia dealership said I’d have to pay for it to get looked at but seeing as kia has numerous recalls about the engine I don’t feel I should be paying anything to have this serviced as it’s in my warranty. I would like to get this issue resolved in a timely manner before the engine breaks with mr driving it

Approximately one week ago my rear washer fluid quit working and then proceeded to spray inside. I took it into service today 2/7/22. I am being charged $70 labor to reattach the hose. This should have never happened in the first place. I also purchased an extended warranty. Apparently that is no good. I get not covering items like brakes and struts, they have normal wear and tear.

I completely disagree with this charge.

As everyone else on this site reports, I have a 2013 Kia Optima SX Pearl white with paint peeling on hood and area on top of driver’s door. I took to Kia dealership who says that it was out of warranty. This car has been garage parked and sat in my yard almost all day every day as I am an at home mom. There is zero excuse for this expect for a faulty paint job by Kia. You can’t even wash the car anymore. I will NEVER by another Kia due to this and the fact that Kia will not fix what they have caused.

2021-12-30

About a year ago the Paint on the hood of my 2015 Kia Sedona looked like someone was sitting on it and sliding around. Through the year the paint on the roof and rear side panels are looking the same with the hood almost down to the metal. The vehicle in always under a car port and is moved maybe 4 times per week. My local dealer said they had a problem with the paint from that year and to call the company. They did nothing saying it was past the 36 month warranty. So Kia is telling me their paint should only last 5 years then wear off?This is my third Kia but will be my last. Obviously their cars are now using cheap paint that won't stay on. Never had problems with the other two cars of which the last one was 10 years old and the paint was still shiny and present.

What happened to my refund that I was supposed to get from the class action lawsuit against KIA for the ENGINE problem, and what about the trunk latch also.

I would just like to say that the Dealship sucks. I bought a 2019 Kia OPTIMA A WHEN i GOT A FLAT TIRE their wasn't even a spare tire underneath were it was supposed to be.

Had winter tires in deal when bought new car kia dealership said they would store tires till needed them then when I went for them told me I had no tires listed so phoned the dealer he would not phone back
Phoned the kia complaints they said go to dealer
Basically do not buy kia they can offer best warranty because they wont honor it

I have a 2015 Kia Optima and never received any of the recalls on this vehicle. Fast forward to December 23 2021 my engine died while I was driving it. I contacted Kia and they stated they can do nothing for me because I never did my recalls . Also stated that it was my responsibility to contact them and give them my address. Since when is this a consumers responsibility? I've owned many vehicles and never had to contact corporate to give them my address. Also as a little fyi when I called they had every detail about me and my vehicle except my physical address. That confuses me because how do they have everything except what was needed to cover my motor on my vehicle? I truly feel that as a good will gesture and what's right they should cover my vehicle repairs instead of trying to find a loop hole not too. Very upset !

I bought new Kia soul enjoyed for a long time, have had recall work done in the past and filed for reimbursement... didn't recover any money, Never got a notice about engine parts and fires recall. Now, engine locking and Kia claims they didn't have my address to send recall info... They sent them in the past. If no information is sent on recall how would I have known to have car worked on.

Kia please put spare tires in your vehicle 2 days of work missed because a stupid flat tire wtf? A tow and now just sitting because you want to be cheap and not put a spare on n your vehicles but I bet you want a on time payment huh pissed off irritated owner I love sitting my whole entire day off just to get a g$d damn tire changed when it could be resolved if your cheap assets would have put a spare tire in my trunk

My huband and I were researching suv's with third row seating in april of 2021

The kia telluride was highly rated by comsumer reports for third row suv's
We were replacing our hyundia santa fee that did not have a third row. We needed a third row now because two more grandchildren were moving back to st louis area

We were unable to drive or sit in a telluride because of the pandemic and every dealer in st louis, mo area was out of stock and any tellurides they received were sold
We were told to order one would be three months to delivery

We found a 2021 kia ex about 5 hours from our home at a ford dealership with 15, 047 miles on it
We purchased it. The vin number 5xyp3dhc8mg110497
Vehicle has so many safety features on it in may
We are not great at using technology. We are both in our seventies and we are slowly learning how to use the features on the vehicle
We were so disappointed when our son in law could not help us program our garage door opener to our vehicle. He told us we did not have the coreect rear view mirror called a home link wireless control system

We called our local kia dealer hw kia of west county on manchester road st louis, mo to inquire about this mirror. We were told the mirror and labor would be around $600

We feel this mirror should be a standard feature as it is a safty feature people use every day and especially since it was rated so highly by comsumer reports and because we spent close to $50, 000 on this vehicle
You would think you could open your garage door at that price.
We reached out to kia customer service number1 [protected] on november 29, 2021 spoke with jada we never heard back so we called again january 12, 2022 spoke with jasmine. She told us it was not a standard feature on the vehicle and since we did not buy from a kia dealership they could not help us.
We are asking for kia's help for customer satisfaction
Joseph and barbara wolf

cold air is coming into the van around the center console even when the van is warmed up, ...it seems like it's coming from outside somehow, ...all the windows are up and the heater vents are all blowing hot air, ...yet down by the floor around the console there's cold air coming in, ...it can be felt up at seat level by the console as well, ...the whole plastic console housing is very cold, ...this seems very unusual, ...it's been going on for 3 winters now, ...the van had 7000km when it was purchaced and has about 25, 000km now, ...still new and under warranty, ...can anybody shed some light on this issue?