Urban Automotive
reviews and complaints

Well operated business run by a principled owner who employs skilled and knowledgeable mechanics. This business provides fair quotes and sticks to their promises.

We've always appreciated the trustworthy service and quality work at Urban Automotive. They take time to explain the repair issue and make sure you are satisfied.
Roger P., Oakville

Great service and very professional. Mike U. is very knowledgeable and courteous. There is never an upsell, just what you need at a reasonable cost. Exceptional experience with Urban Automotive.

Great fast service . Really friendly staff. Thoughtful and fair estimate given quickly. Shuttle service great. And car was returned clean and sanitized. Will definitely return for further service. Thanks team.

Thank you Mike and your team at Urban Automotive. Once again our was great working with you, your detailed summary of the work required is always great.. Your recommendations are aways great. Thanks again. Rudy

Urban Automotive takes care of both our cars and do a fantastic job from beginning to end. The excellent communication via email and txt is great. They are Knowledgeable, honest and prompt would highly recommend! Mike and Claudia

The customer service at Urban automotive is exceptional. Reliable, honest and trustworthy. Thanks Mike and crew for assessing our old vehicle. We looking forward to entrusting you with the service & repairs on our new vehicle! Dawn D.

I ordered 4 Toyo Open Country A/T tires to the shop. They did an amazing job, nothing but good words to say about the shop technicians and the staff. Overall rating is a 10 out of 10. I will be bringing my own personal car needs to this shop in the future.

I have been going to Mike U. and Urban Automotive for 7 years. They are honest, reliable, fair and genuinely decent people. They are also highly professional and take time to explain and document work done and what needs to be done. I highly recommend Urban Automotive for all your automotive needs.

I have taken our vehicles to Mike U. at Urban Automotive for the past 15 years. Throughout this time, their service has been exceptional and unmatched. The team at Urban Automotive is courteous, professional, honest, trustworthy, and to top it all off, they are fun and seem to love what they do. When you bring your vehicle to Urban Automotive, you can rest assured that your concerns will be heard and addressed.

I have been taking my car to Urban Automotive for over 10 years and with not much more than regular maintenance it is still running just as well as when it was new. Their exceptional service and expertise have kept my car in top shape throughout the years. The owner, John, runs an honest business and has a life long customer in me. I highly recommend Urban Automotive for all your car maintenance and repair needs.

By far the best service you could expect from a service center. Mike sets a high standard for his shop and delivers on his promise. Personable, straight forward, no surprises, and quality workmanship. Props to Claire who does a great job cleaning the car as well. Full trust, which is pretty rare in this business.

Excellent service by Andrew on diagnosing and servicing my 2008 vehicle. Had an issue with stalling and Mike and Derek managed to fit me into the schedule quickly. Clear diagnostic report and explanation, then repair. Always have great service at a reasonable price. Car came back immaculate - thanks Team Urban!

We have been with Urban Automotive for as long as they've been in operation. We have always been impressed with their work. They have an excellent communication system where they tell you when you need an tune up, tire change or if you want to book an appointment, it is easy. Mike U. is happy to explain anything to you as well. Their service is top-notch. Wouldn't go anywhere else. Pricing is competitive as well.

Urban Automotive provided exceptional customer service and attention to detail. As someone with limited knowledge about cars, I greatly appreciated their thorough explanations and honest recommendations regarding the necessary repairs. Unlike other mechanics, they didn't pressure me into fixing every minor issue, considering the age of my car (it's a 2007 model). In terms of customer service, they are undoubtedly the best mechanic I have ever encountered. Additionally, they back up their work with a warranty, which gives me peace of mind. I won't be going anywhere else in the future unless absolutely necessary. Thank you, Mike and the entire team at Urban Automotive!

I brought my car in for the first time early December. They were extremely helpful, did everything I requested, and helped me with the technical trouble I had deciding on the right tires. They didn't get the work completed on the day I brought it in, BUT they picked up my car the very next day, did ALL the work and returned the car, detailed and looking better than ever. Note: there was a storm that day, and I think they were swamped with other emergency job requests. I am very impressed with their work ethic and commitment to their clients. I wouldn't hesitate to use them again or refer to my friends and family.

Janeen S.