KIA Motors
Reviews and Complaints

In June of 2022, my car was bought in for a brake change. I was told that I needed new rotors. It took a month to get my car from dealership. I was getting different answers as to when the rotors would be ordered. You get put on hold, just for the phone to hang up. Most times you get voicemails. So I get my car back in July of 2022. I had water in the gas tank from a store by my house. Car killed wouldn't start. Contacted my insurance company to file a claim. Car was towed to Kia dealership. I specifically told them there was water in the tank. They were checking the engine and told me they had to send the engine off to be broken down to find the problem. So since it was the engine they stated, I had to cancel my claim. I didn't have to come out my pocket to pay for anything since my car was under warranty. At the end of the three months the dealership finally told me that it was because of the water in tank. That was the reason I put car in shop. Get my car back in November. Next day it killed and wouldn't start again. Had car towed back to kia dealership. Was told that they had something foreign in the tank again. But the same person who I got the same gas with, had no problems with their vehicle. I was able to file claim with insurance but had to pay a deductible which i was not able to afford. Kia was not going to touch my vehicle without the deductible being paid. They offered me to apply for a loan for the deductible. I had no choice to apply. I would have been paying a note on a car that was not drivable. Or I would have left that car at the dealership and still would have had to pay a note. After another month of my car being there, I leave the lot and my car was shaking and smoking with a strong oil odor. I was told that I needed to new front tires. Went and got two new front tires put on car. Same problems with the shaking. I bought car back to kia dealership and was told my rim was bent. And that was causing my car to shake. Had several people look at rims. They were not bent. So I had someone go to the dealership with me to get some results. I felt like I was getting the run around due to me being a female. They was not properly fixing my car. They told several different stories. They didn't know what the issue was. I spoke with a general manager outside of the dealership. They gave me a rental because I stressed that I could not be without a car for months again. They told me the smoking was from the brand new turbo they just put in when they put the new engine in. And the shaking was coming from a broken thread on the back tire. I feel like they just put stuff on my car and didn't take time to make sure it was running properly when I left. Still waiting on my car as of today. I was trying to call to see when my car will be ready. They answer and don't say hold. I hold long enough for the phone to hang up or go to voicemail. I been calling all day. Still haven't spoken to anyone. I am fed up with and Kia and their service. I also feel like they overpriced that car for me.

I was hit October 21,2021. My bumper was completely gone. I also had a broken, but working, passenger side headlight. Once I was able to file a claim with the other person's insurance, I took my KIA to the repair shop. I was told it would only take a few days since it wasn't a big repair (mostly plastic replacement). A week went by, then a month. Called to see what was going on and the body shop said they're having trouble finding a headlight. They were uncertain of when they would get one. State Farm called me and said from that day on (the day they called me) they're no longer covering the rental because so much time has passed. I paid out of pocket for a rental I wouldn't have needed had the other person not hit me; also, the bigger issue: KIA's parts being on backorder for MONTHS. The body shop was finally able to locate a headlight. I got my car back May 2022. 7 MONTHS I was without my car, because of a headlight. I reached out to KIA. I was told they'd reimburse me for the rental portion I had to pay since it was their headlight that couldn't be obtained. That was back in June 2022. I was told at the end of June my reimbursement was approved. September 9, 2022 I emailed "Elizabeth W" and updated my address. I also called and left multiple voicemails requesting a call back to verify she received my address. Two WEEKS later she says it'll take 6 WEEKS to update my address. Fast forward, it's now December 12, 2022. I've spent, now, over 8 hours on hold in the 8 times I've called KIA. "George" answers today and says I didn't submit all the information. I have email proof I submitted everything that was requested when this whole process started. He can't even reach "Elizabeth W" and can't answer why I was NEVER informed of missing information, despite an email stating my reimbursement was approved.

The [protected] KIA Spectra and other models of KIAs from around that time have a known issue with the occupant sensor in the passenger seat that controls the passenger airbag deployment. The details are laid out in this link: https://static.nhtsa.gov/odi/tsbs/2016/MC-10094084-5448.pdf

The NHTSA allowed KIA not to recall these vehicles and instead extend the warranty on the occupant sensor (an $800 part) to 15-years unlimited miles. Ours broke and was in the dealer on December 9th 2022. We took the car to the KIA dealer to have it accessed, it is definitely this occupant sensor issue. KIA tells us though that the car was sold on October 31st 2007, our car is then 1.5 months out of the warranty period. KIA will not honor the replacement of this known issue.

I wouldn't have written this complaint if it didn't have to do with the airbag system of the car; pretty important safety aspect of a vehicle. Very disappointed in the NHTSA for allowing KIA to not recall these vehicles. It also seems the announcement of the issue was not very public, we were never notified by mail or KIA service about the issue. In fact, the dealer had no clue what I was talking about, I had to find the NHTSA announcement and KIA document, print it and take it to them.

I purchased this vehicle from Kia of Wesley Chapel Florida on 3/16/2022. I bought a Certified Per-owned Service Contract from Perry Ritchter the Finance Manager. The mileage at the purchase was 33930. I live in Lakeland, Florida which is about 40 miles from Wesley Chapel, and I elected to have regel Kia in Lakeland service my vehicle. Over these eight months of having this car the Anti-collision warning light and check engine light has illuminated five (5) times and each time I took the vehicle to Regel for repair. I was told the first time was a Co2 sensor and a aftermarket part was installed. I drove the car for a couple weeks when the same lights came on a second time. I took the car back to Regel and I was told they had to install a factory CO2 sensor. Drove the car a few more weeks and the anti-collision and check engine light came on again. They said it was a different Co2 sensor and it needed to be ordered. A week later I am taking the car in to get this part replaced. Some time passed and the anti-collision light and check engine light came on again. That was this past Sunday. Monday morning, I took the car back to Regel Kia and they have not called or contacted me as to if or when I will get the car fixed.

On Monday, I called Mr. Richter to see if he would look into this situation and I have not heard anything from him. Likewise, I have not heard anything from Regel Kia service either. I have been very patient about the many times Regel has tried to fix this car. And at this writing the car it still at Regel Kia.

This is unacceptable customer service. Ether fix this piece of crap of give me a new car.

Steven Stonesifer

[protected]

8050 Glenridge Loop W

Lakeland, Fla 33809

[protected]@gmail.com

My car is currently at Ray Skillman Kia on Shadeland Ave. in Indianapolis. It has been there since Monday and according to them will probably not be done for 3 more weeks. They are telling me that they can’t give me a loaner car or a rental. This is ludicrous. I don’t know if too many people that have an extra car sitting around. This is very hard for me to find transportation to work and back.

Hi whom so ever it may refer,

Just wanted to inform you about my vehicle Kia Sonit anniversary edition gave for service claim on 1st November 2022.

kindly do the needful and please expedite the process of getting my vehicle fixed.

The below mentioned service center has conveyed me that they are not able to procure a certain part for my vehicle due to which they are facing a delay in repair works.

Below are the details of the workshop: Balaji motors Faizabad Rd, village: Serma, Khasra no. 197,Faizabad Rd. Lucknow 226010.

Vehicle Regn. No: UK04AH0167

Regards:

Akanksha Singh

[protected]

The automobile burns and leaks oil. I have to put oil in my car twice per week in order to keep it running. I have taken it to the shop time FOUR times and the issue has not been resolved. It has been very costly and upsetting. I took it to the shop on 4/6/2022 and it cost $720.15. I took it again for the same issue on 7/15/2022 and it cost 526.54. I took it again for the same issue on 9/7/2022 and it cost 143.48. And finally, I took it for the SAME ISSUE on 9/15/2022 and it cost $249.80.

On top of that, someone tried to break into my car to steal it on 11/25/2022. Kia has made it EXTREMELY EASY to steal. How unprofessional! I filed a police report. The police stated that an USB Port can start the car.

I am truly unsatisfied with this vehicle.

11-22-22 I went in to look at cars (after they kept calling to trade in my current Kia) looked online and found two vehicles I liked one jeep (which they never could find where it was located and just didn't even bother selling to me) and one Kia Sportage. Called my bank on 23rd and they said they would finance. 24th was a holiday and 25th I had our thanksgiving and told GM when he called that I would Get with my bank on Monday, Monday (28th) came they called kia dealer to get sales invoice (cause the original was wrong one) signed contract with bank. 29th got insurance on car let Kia dealer know I signed contract and got insurance. Kia dealer stopped communicating with bank and with me.. see a post Tuesday night they sold my car that I already had signed bank contract on and got insurance on.. this Abilene Dealership was very very unprofessional they knew it was already being purchased but from the beginning they were being Shaddy since I told them I had my own financing. So needless to say my daughter didn't get the car she picked out because they would rather do in house financing and sale a car from underneath someone. I have never known a dealership to be so awful and unprofessional.

My Kia 2015 optima first went into limp mode only allowing you to drive barely 25 miles an hour it then was taken in for a number of recalls that were not even completed during the first visit. They finally got the Rico's done wiring harness, bearing test and I was informed that the bearing test has passed they're specifications. We were out of a vehicle for over 3 weeks and when we got it back you would have thought it would run 10 times better but that wasn't the case. A few weeks later on the interstate driving right at 80 mph in the closest interior Lane next to barricade and it completely shut down, all the electrical was just fine therefore not the alternator shot across the lanes almost got hit by four different vehicles with my 9 year old son in the car. We have been out of a vehicle system first of August due to their work capacity they are telling me that I need a new battery and another company that I need a new starter well they already put the battery in and I can't see putting a starter in because I think they're nothing but liars. If anyone has any advice about this please let me know

I took my Kia Soul in to a Kia dealer when I received a letter informing me that

there was a recall.

The letter stated that I would be reimbursed for the costs.

I sent the invoice in to the company (attached to the letter).

I did have a tail light replaced which I wasn't planning on the recall paying for.

I payed for it myself.

I got a call from the company who was supposed to reimburse saying that because the tail light was replaced they would not reimburse me.

I feel that I should be reimbursed for the recall charges which they said they

were not going to do.

Patricia Blackburn

1238 Hollowbrook Dr Dayton, Ohio

[protected]

My car stopped running so I had it towed to Bob Howard Motors. They told me it needed a new battery and a new starter. After these items were replaced the mechanic started the car and the engine started locking up.

Now they tell me that I need a new motor! I am 80 years old and on a fixed income. I don't have the money to buy a new motor. When I purchased the car I also bought a service contract, but the company said they would not cover the engine either. Could you please help me out with this problem? I know it's a lot to ask, but I have nowhere else to turn! Please help!

I bought a kia Sportage hibrid 2023 four months ago .The air condioner is inoperable as of the last two weeks since November 15 2022.I have taken my car back to the dealer in US1 florida and in corraspondance with GM Marcello .

The dealer has constantly made it sound it is my human error due to excessive driving of 5 months .He promised my car to be repaired however gave me back my car with the same issue of NO AIRCONDIONING after a fiull day of repair.

This is very comprmoising as i live in Sunny state Florida with a brand new car but still with no aircondioning

To add insult to injury the GM tried rent me a 2023 Teluride however i had to pay additonall 500.00 per month ontop of my present Sportage car note stating only until Kia lets them know what to do next .

I am very displeased with their actions and abuse of my situation inclusive of my car still not repaired .

now they say if may be my air filters however want to xharge me for them as well.

For the first month I had my car it worked fine. I fully charge to battery every morning and night so that when I drive it is always on a full charge. Now, even with a full battery charge, the motor also runs. I can tell by checking the icon that shows where the power is coming from. It shows the power to the front wheels coming from the battery and at the same time from the engine I set it on electric mode, eco setting and still both battery and the engine run at the same time.

R/Mike Zuffoletto

I am having a continual problem with KIA Financing. Not with my monthly payments. The problem is obtaining a document from them. I first wrote them on 8/30/22, and as of this date, neither I or AZ-DOT has received the requested document. Almost 3 months now. I moved to AZ and asked KIA Finance for the exact document to be sent to AZ-DOT. Three months now and no document prepared or sent to AZ-DOT. Please help. Please

Dear kia headquarters.

I would like to bring to your attention the poor customer service I have received from your head office in pakistan.

I purchase KIA Sorento A/T 3.5L FWD clear white color, chassis #NNAUM53BZMP700342, engine # G6DCMS248985 from quetta city office. invoice # [protected]

For the price of Pakistani Rupees 8,241,999.96 and to date I have kept up the routine maintenance until reached 3834 Kms. mileage

I have started to multiple faults where the front windshield has started to leak and a lot of water has come inside the car.

I can also hear transmission and suspension knocking sounds from the engine bay.

I have made numerous complaints with no satisfactory response from your supplier in pakistan

Please see attached legal case file and a video showing the fault.

I would like you to please help resolve my issue I would like to be refunded or given a brand new Car. The repair job they do in my city in really incompetent.

Kind regards

Tariq Javed

My name is Paul Frys

Purchased a new 2021 Kia Sorrento AWD from Kia of Indian Trail North Carolina Dealer Code 74431

Vin#5xyrldlc7mgo15672

Purchased Extended Warranty Contract# 7582651

Under this warranty I have Tire repair or replacement depending on issue.

Picked up a screw and cannot be patched

Dealer says will replace under warranty (fantastic)

Do some reading about ALL WHEEL DRIVE VEHICLES

Called multiple Tire companies Discount Tire for example

All said you cannot replace one tire on an AWD vehicle due to the fact that a new tire is larger than existing tires and can possibly cause damage to drive train or confuse traction control to thinking the vehicle is losing traction. Makes perfect sense. Asked Dealership to confirm and was told by Salena Union County Kia [protected] that the service manager says should be fine and they will replace one tire under warranty. I stated that all info online and from other tire dealers that is def not the case and in fact I should replace all 4 tires. Called Service contract people [protected] and was told no they only will cover one tire. I said no problem then I need in writing that in the event of an issue after the fact it will all be covered under warranty. Was told very rudely that no they will not put anything in writing, So now I have a extended warranty that I paid $2705.00 extra for nothing and I feel extremely taken.

Look up anywhere online about replacing awd vehicle tires and it all says no you have to replace all tires not one.

So now I am utterly pissed off at the dealer for terrible customer service, misleading the customer and a warranty that doesn't apply to my vehicle

A vehicle with 39,000 miles will clearly have some wear on all tires and will clearly be smaller due to said wear. So you cannot just replace one tire.

In fact you cannot just replace 2 tires have to replace all 4. Asked both dealer and warranty to issue me in writing that in the event of issue they will cover all repairs, was told by both dealer and warranty company no they will not do this. Well then your extended warranty is nothing more than the pc of paper its written on and I feel taken by this.

Dealer said they will give me tires at cost of $660 dollars. No way will I agree to these terms. My direct phone number is [protected] Paul Frys 5917 Davis Road Waxhaw NC 28173

This is clearly not right and I expect resolve because now I cannot even rotate same tires because you cannot put a plugged tire on the front of a vehicle.

This is just plain not right

Please advise at your nearest convivence

BTW this was the 3rd Kia I have purchased over the years and will be the last if this trully is the case. I feel ripped off to say the least

I placed this order, I have not received my refund, emailed them 4 times, no response from them, I need your help. Thanks

_____________________________________________________________

(Their Response)

KIA Parts Hub

To: Sarah Jackson

Thu, Nov 10 at 12:02 PM

ORDER #3375 - Placed 11/10/2022

Hello Sarah Jackson,

This is to confirm that order #3375 has been canceled, and a refund of $1,255.97 has been processed. It may take 2-5 business days for the refund to reflect on your billing statement.

We appreciate your business and hope you will shop with us again!

KIA Parts Hub

| [protected]@kiapartshub.com

Click here to view our site

My Kia Sorento was stolen on 11/16/2022 in Centennial, CO. The deputies and the insurance company had informed me that KIA's are the #1 stolen vehicles due to the faulty key entry. It is very easy to break into and also to steal it. Why wasn't I notified of this when I bought the car? I had a bunch of clothing, shoes, boots, handbags that I was going to resale and they stole it. My insurance company told me the insurance does not cover this.

Pretty upset about this!

Don't have a car and do not have the clothes/shoes/boots/handbags or the other items (jumper cables) that were taken as well.

My case # is [protected] and the recall # is SC200YD. I am the second owner of a 2015 Kia Forte and it is under recall for engine problems. Both Kia Motors and Fred Anderson Kia of Raleigh are giving me the run around. My car has been at Fred Anderson almost 2 weeks and still no help yet. KIA Motors is aware of many engine problems with this vehicle, but continues to delay fixing my car. I am without transportation and having to call my family and friends for any rides I need.

I NEED FOR KIA MOTORS TO REPLACE THE ENGINE IN MY CAR AND PROVIDE A RENTAL CAR FOR ME WHILE IT'S BEING REPAIRED.

I can be contacted at [protected] and [protected]@aol.com.

THIS IS VERY FRUSTRATING!