KIA Motors
Reviews and Complaints

My KIA Car KUJ 214 AM was taken to KIA Shop, Abuja, Nigeria after an accident for general assessment of damages. An assessment fee was billed and paid and an assessment was done. We were informed that the damages could be repaired, "the bumper would be changed, and it will come out as good as new". A bill was given and full payment was made.
Upon completion of work, it was observed that the car was still in a very poor state. When the car was returned to the KIA Shop, the excuse given was that they did not factor everything in when making the initial assessment. This came after boasting that the car will "look as good as new".

I lodged a complain at KIA Lagos and KIA Abuja called me in for repairs. After 2 weeks, the car is still not in good shape, although the bumper has been changed.
Attached are pictures of the car after repairs.

I am using this medium as a last resort to finding a solution after which I will sue KIA Motors for repairs to the car and damages.

Eileen morrissey customer number 91521

My name is eileen morrissey and I bought a kia optima 2013 sxl a few years ago from kia mall of georgia. A couple of years later the head lamps started to dim. I took the car into kia of woodstock and they told me that the lights met the standards and did not need to be fixed. The lights kept getting dimmer and at one point I was not able to drive the car at night. I took the car to kia mall of georgia on 10/20/18 to have the lights looked at again. They admitted that there was a problem and that the lights were not working properly.

The car was then taken by them to a different facility for repairs and I did not understand that process but I did not question it. That facility (flat out auto) charged me 500.00 to fix the lights but they still did not work properly and I could not see well at night. 11/12/2018 hid kit was installed ro 58653. I'm not sure what this was but all I know is that it was dangerous to drive in the dark. On 11/16/18 I reported to kia mall of georgia that the lights were still not working properly and that they had not been fixed. They started off dim and then they got even dimmer again to the point where the right passenger side light was hardly putting out any light at all. I took my car to kia of woodstock to see if they could help me because what kia
They said that they could not touch the car lights because kia parts were not used on it, much to my surprise.
On feb 19th 2019 I was finally able to bring the car back to kia mall of georgia and I was told that it would cost an additional 2134.69 dollars to get new lights so that I could be able to drive the car in the dark. I paid the money and got new head lamps that are only guaranteed for one year. I picked up the car on 3/1/2019. Now the lights are working but I did not have the money for this expensive repair that costs me 2634.69 total.
I am a special needs teacher for fulton county schools and I could never imagine that headlights would cost this much money to fix. On line I see that many kia owners have had this issue and it seems like is a manufactures defect. I am requesting a full refund of the money that it cost to fix this defect in the kia head lamp parts. I am disappointed because I love the car and wanted to have trust in the company.

Thank you for taking the time to read this.
Eileen morrissey
[protected]@fultonschools.org

3707 waters edge trail
Roswell ga 30075

Phone [protected]

I bought my kia last feb... Have driven it less than 2000km. As I only go out once a month to shop... Took it in a few weeks ago to get filters changed... Lo and behold they were so clogged, the mechanic flat out refused to put them back in and charged me for new ones! Since I drive on a highway for half an hour each way I dont see how that was possible... I am not a confrontable person... My son however did go over to the dealership an hour later and asked to see the filters which had already been "thrown out"... Long story... Manager gave my money back plus a $350 coupon for a car detail in the spring?!... Now... I have had to buy a new battery 2 weeks after I bought my kia because it kept not starting... Since then, I have had to use the charger on it 9 times... Last time I saw a long black strip hanging from my block heater cord... It was electrical tape... I had to pull it off, and wow... The cord is entirely stripped, the plug, and was taped up with electrical tape... I am just sick.. I dont want to deal with them again... I have had a dead vehicle now for days, plus my hood is frozen shut... What am I supposed to do... Yvonne moyer.. Kia dealership medicine hat alberta canada.. Thank-you

3 days after I bought the car which is Kis Ceratos 2017, I started hearing a whistle sound whenever applying pedal breaks. I went to Al Qahira auto service centre, Cairo, Egypt. They told me that its a manufacturing fault from Kia and this problem is common on this car. They applied some lubricant spray in order to lower the sound untill they order the modified parts which are required ie. Rear (discs, brake pads and flunge nut)
Kia representive in Cairo has not brought theses parts for the nodification and the sound from the brakes is very bad as a truck.
We bought this car new in 2017 and since then we have almost 50, 000 kilometers and the representative "Al Qahira Auto" has not replaced the defective Parts.
We kindly request Kia company to send the modification parts to Al Qahira auto as soon as possible, since there is imminent danger of complete brake failure on the car, which will danger our lives and lives of others.
Kia company is serious and reputable conpany which I am sure does not allow continuous of defective parts of any of there vehicles.
All documents are present upon asking.

Hello,

I am an owner of a Sorento Platinum 2016 model which I paid around AUd$60, 000. The car is one of the best I have purchased in 20 years of driving. Today I asked a local Kia dealer about updating the maps in my car. He informed me that it is at a cost of $320.00 per year to update maps.
Why wasnt I told about the cost of updating maps when I purchased the car. Over 7 years, thats a cost of over $2000.00. For a premium car, the cost of updating maps is disgusting and should of been disclosed before I purchased the vehicle. my contact details are [protected] - Steven

At Jan. 25, 2019 I've bought brand new Kia Rio 1, 4 L, from authorized Kia dealer in city of Bydgoszcz, Poland. After couple of days I've stated, that engin's department cover isnt't assembled properly. I feel disapointed, becouse it is my socond Kia car. I cant belive, that such a production mistake occured at all. Don't know what to do with this scrap. I thought that cars "made in Korea" are best quality.

We purchased our KIA RIO (2005) last year and have had problems ever since. We just got it out of the shop and now still need to fix the electrical issue involving the wiring harness, in find, costs over $200!
We are a young college couple who share this vehicle to and from work and school.
Please consider assisting us with this matter.

Thank you for your time and consideration,

Tristan Harmon
208 S. Atchinson
ElDorado, Ks. 67042

# [protected]

Hello this me mr tarek mechouma from algeria, I have requested kia pucanto from your distributor in algeria called sarl gloviz located in batna town the number of the purchase order is : glo/18/07/024620 date : 28/07/2018

I did a command at the sarl gloviz algerian kia distributor and I was mentioned in the po that the delivery will be within 45 days, however I waited until the end of december and I paid total amount in december based on their engagement to deliver me the car in three days, it was not the case unfortunatelly each time I call them they give me stupid execuses which I believed at the begining but I realized that they were neglecting and ignoring me in the meantime I realized that my car has been given to another client however my request is an old one and they changed my serial number of my car in the system as to be delivered in another four months

I really chocked if kia which we knew became like that? I wonder if kia headquarter office and top management are aware about such none professional behavour which make kia name and reputation in dangerous from the client side

I called complaining number of sarl gloviz many times they didn't respond
I called complaining number of gloviz distribution complaining number they didnt respond
I called the group hunday kia they respond but no efficient actions

It was really a bad decision I took to deal with your distributor sarl gloviz in algeria and I would like to still believing that kia it is not sarl gloviz

Best regards
Mechouma tarek
[protected]

Hello
Am dr ahmed amer from egypt and own an kia sportage model 2018 with vin u5yph814bjl433171 I bought it feb 2018 new but after 7 months I founf that there is a problem with the multimedia radio system regarding connectivity with iphone via usb cable (my model dont have apple carplay) so I complain this problem with the service center (eit) and they accept it to bring me a new one but still without carplay but I didnt know why they don want to change this system with the new one which includes apple carplay as kia motors every where all over the world begin to update thier system with new one which have apple carplay like usa & canada as I was living their for more than 10 years and when I asked for this upgrade to my car they told me its not possible so am a person who trust to kia motors and buy my brand new car which cost me at this time (11 months ago) about 30, 000 usd and now I cannot even use my iphone in the car which all the brands now in egypt have this option in thier cars regarding thst kia motors changed sll the old systems 2 years ago!
Thanks
Sincerely
Dr ahmed amer

Visited a Brisbane dealership on the 26th Jan and purchased a new car, and completed the contract and finance on a Stinger GT. Today I was advised by the dealership that the colour "Panthera Metal" is not avail in Australia.

NOTE, It's on your website as avail, the dealership states its avail and now at the final hour, apparently its not?

If this the case, I will likely cancel the order, as I don't want any other colour.

Please confirm correct info tmrw 31.1.2019, if you still wish to sell a me a car. I know I sound aggressive but I'm pissed off at dealerships who lie, don't know what they talking about and or the features if their car which was clearly the case in a number of areas with this sale and the people I dealt with. NOT GOOD ENOUGH!

Regards

Gio Infante
[protected]

I have a 2017 Kia Sorento Lease my 3rd one and would have leased another one after this lease ended.
This is my wife's car with 22, 929 mileage, she drives like an old lady.
we had the vehicle in for the yearly inspection only to find out the the New York inspection station said that the right rear caliper was sticking and the pads were 95 percent worn. Brought it to the dealer to have it checked out and were told that it was not a caliper problem it was due to faulty maintenance on our behalf. never have i ever had to deal with a break problem with 22, 000. miles . and then they charged me $52.00 besides for inspecting it, very disapointing . If this how Kia takes care of the customers, i guess i will find a new lease program else where.

Since then I have had nothing but aggravation on the following issues. I live 23 miles from the dealer. I have a dealership on the corner of my street but Transitown gave me the best deal.

* After I purchased the car I called the Finance Company for KIA to be sure they knew I turned in my car. Upon asking they told me I was able to take my car starter out of the car. I called the dealership and was told they would install a new one for $299. I told them I wanted my original starter and they said they were going to charge me $150 to remove it from the car. I spoke to the Smart Car department at Northtown KIA in Amherst, NY and told them my issue. They said they charge $75 to remove a starter. However, my car was at Transitown (where I purchased). When I contacted them again they said they were going to charge me $200 to take it out ( it went from $150 to $200). Because of that it cost me an additional $120 that I would have saved if I used my original starter. Northtown was going to charge me $79 to uninstall and $129 to install my original. Instead, I had to buy a new starter for $330.

* They did not have the second key to the vehicle. They asked me to come back and have the (locksmith) make me a key...yes, a locksmith. He had already left when I arrived, on time. I made another appointment to come back only to find the locksmith could not make a key and they would need to order it. Three months later after numerous trips they have my key. I made an appointment for 11:40 to have it calibrated. They said it could take up to 30 minutes which I was happy with. I arrived and was told it would be 2 hours or more. They were very busy. If I knew that was the case I would have made other plans. I have been inconvenienced enough with multiple trips to dealer all resulting in frustration.

I do not want to go back to that dealer, however, due to their losing the key I was told they had to be the ones to recalibrate or it would cost $130 at another dealer.

What I would like to do is go to another dealer and have it paid for by KIA. I do not want to deal with Transitown. With everything that has gone on I don't want to have to go back to that dealer and I am sure they don't want to see me. I believe this was just an issue that snowballed and an isolated incident. Everyone there was very nice and helpful.. My salesman followed -up regularly. There was only so much they could do.

Right now my car is at Northtown KIA to locate the problem why my engine light has been on since before I hit 50 miles.

What I would like is for KIA to pay to have it calibrated at Northtown KIA. It was not my error and I do not want to be inconvenienced any longer over it, I just want my key.

I know your company, like most, strive for customer satisfaction. I don't have a good thing to say right now. I love my KIA. There is not another car, at the same price point, that I would choose besides it. But after all is said and done I don't believe I will be feeling the same.

Dear Sirs, 18-1-2019
KIA MOTORS

Good day

My name is Mohammed Ali from Egypt, I have an issue with your agent in Egypt
Egyptian International motors (EIM), and I want to raise this case into your fair hands. please find down here what happened.

1- I have bought for my wife a brand new Kia Soul, model ‘2017' on 12/11/2018 from an official distributer for Kia called EL MASRIA Auto who got the car from the agent (EIM) on 12/1/2017. So my wife is the first owner of this car.

2- When I went to the agent service center in Abo Rawash industrial area, Cairo
To run the first maintenance for this car I have discovered that the guarantee for Our new car had been activated since December 2016 while we have bought as a new car from official distributer in November 2018 which means I have lost two years of my 5 years Kia guarantee.

3- I asked the agent to start the guarantee from the date the car was sold to
my wife in November 2018, but they refused and told me "Its Kia motors policy",
I feel so injustice because what I understand and please Correct if I I am wrong that gurantee starts from the date that the car is sold to its First end user not from the date that the dealer receive it.

I like kia cars which have a very good reputation so I bought it for my wife while I am driving an Skoda Octavia, even I bought the car who has The same name of korea capital soul because I belive that the soul is a good car and I belive that you are a very respectable esteemed Automoitve company KIA.

Please I am putting this case into your justice hand and I will accept your judgment.

Many thanks and best regards.

Mr. Mohammed Ali
Mobile : [protected]
E-mail : [protected]@yahoo.com

The car info:
—
- Model : Kia soul 2017
- Chassis NO. : 7417907
Motor No. : 833307
Purchaser name : Mrs. Roqaya Magdy Ahmed
Purchase date : 12/11/2018

Dear Sirs, My name is Orielle Fuentes Tarraff, and I am owner of a Kia Sortage, year 2014 model bought 0 Kilometro, in the city of San Antonio, Chile South America.
A few months ago I began to feel strange noises in what I initially thought was the clutch or thrust bearing according to the mechanical engineer who does the periodic maintenance of the vehicle. Strange situation for a vehicle with 60, 000 kilometers and maintained in impeccable form. In principle I decided to make the changes to the clutch thrust bearing and press, spending a value of $ 500, 000.-, unfortunately the problem remained the same, so I decided to investigate with the representatives of Kia in the city and to my great surprise I was able to inform me unofficially that this vehicle had failures in the gearbox, in some number of vehicles like mine. My claims to the representative have been unsuccessful and the price for the repair amounts to $ 760, 000.- additional to those I already spent. My vehicle at this time is out of warranty.
My questions to this situation are:
1.- Why the local representative never contacted me even though I am and have been a client with recognized prestige in the area as a Real State Agent, even if it was just a client should be warned if these failures where highly probable even when the Vehicle still has a warranty?
2.- Why should I pay almost 10% of the value of the vehicle that should have been absorbed by the guarantee in a timely manner?

Today the local representative absolutely disregards the situation and does not put any effort to cooperate in any way with this situation that I consider unacceptable for a company as Kia, sponsor of many sporting events and with awards won worldwide for the quality of their vehicles .

I do not believe it is the policies that you have in the countries that sell your vehicles.

Without going any further remember several opportunities in which brands of its competition have publicly called their consumers to take to the workshops vehicles for failures of different nature.

I write this letter for an inconvenience that I believe and trust is not the spirit of your company, but I am not sure if I could recive this vehicle given my experience.

I hope confident you can respond from there to this situation to which the local representative has not been able to recognize this failure in the post sale, causing an economic damage that I should not have when buying this vehicle.

KInd Regards
e mail: [protected]@yahoo.es

I am from Kuala Lumpur and I brought KIA Sportage in October 2017.

There are 3 Points which I need to bring to your notice.

1) The Sales Person of KIA PJ Branch, gave me false promise that I will get 3 years of free service. But its been more than 15 months since I brought my KIA Car.

2) Till now I have not even get the free gift which the Sales person promised me.

3) He said I can pay for the car service and then claim within 2 weeks. But its been 3 months and I have not yet received my car service money.

The sales person lied to me that he has escalated my issue to the Branch Manager and they will be getting it done for past 1 years. I met the Branch Manager 2 weeks age and spoke to him, but he said the Sales Person did not inform anything about this issue to him.

When I called the sales person and asked him why he lied to me and said that he has escalated to the Branch manager and to ask for the 3 Years of free service and to check on the claim of my 20, 000Kms service, but the Sales person spoke to me so rude and scold me in abusive language and cut my call.

Is this how KIA treat their customer.?

My contact number is [protected]

Dear kia korea,
My name is jeremy from koka enterprises in uk we bought a kia morning in korea and want to register it in uk. The dvla authority in uk is requesting for official letter of date of manufacture of the vehicle which we need before we can register the car. The vin number is knabe511act027476. We contacted kia in uk and was informed that the details of the car manufacturing date can only be retrieved from kia manufacturer in korea? This is extremely poor for kia uk not having information on kia products!
Please send us the official letter confirming the date of manufacture and vehicle information urgently (preferably by email)
Best regards
Jeremy
Koka enterprises limited
5 fieldfare green,
Luton.
United kingdom
Lu4 0ya
Email: [protected]@hotmail.com
Tel +[protected]