KIA Motors
Reviews and Complaints

I bought the car for the 100k warranty. I can't not believe that the manifold catalytic system is only under warrant for only 80k. Then to find out that it is not covered and then have the manifold catalytic system go out in 81642 miles is a problem for me who is retired and on a fixed income.

I was thinking about update to a new kia soul but now have second thoughts about doing that currently. Because of what it cost me to replace the manifold catalytic system on this car.

I wonder kia cars have had the manifold catalytic system under or close to the 80k warranty. Is this information that you monitor closely? I would really like to know.

Joe mendes
P.O. Bix 621
Lathrop, ca 95330
[protected]
[protected]@att.net

Hello
Delivery Date :- 02/02/2019
ARMAN AIJAZ MUGHAL
STK NO :- 83103A
SALES PERSON :- MANNY DHILLON
KIA WEST 1881 UNITED BLVD COQUITLAM, BC V3K 0B6

I was looking for a used small vehicle of any brand. I found Nissan Sentra on Kia West website and contacted them and one of the salesman at Kia Service contacted me and convinced me to visit their dealership at coquitlam. Before I reached dealership, Saleman told me that Nissan Versa is not available and he still convinced me to visit their dealership as there are other preowned vehicles I may be interested in. I went there and Salesman named Mangat showed me "2008 Toyota Echo hatchback", we agreed on price and he was due to get the safety inspection done. It was agreed that I will visit in next 1-2 weeks once vehicle is ready to pick up. I paid $500 advance too. It was dark, and car was full of dust and we were not offered for a test drive. Instead, I noticed that salesman was more interested to discuss and convince me buying new brand kia sorento and he took me to a test drive too of Kia sorento but Kia Echo wasn't in a position for test drive.
At time when I arrived at dealership, I was told that this car doesn't have power windows. I was shocked that why didn't they told me this. Then they told me that the keyless fob doesn't work with front doors. It was truly unacceptable to me. I was upset that why wasn't I informed about this all at time of purchase before I paid the advance. Anyways, manager of Kia West convinced me to purchase this car and apologized for miscommunication.
At time when we were on table and filling up paper work of transfer of ownership, I noticed that it was sale for "2004 Echo" not "2008 Echo" as per agreement. I sought clarification about this, and they realized that it was actually 2004 Toyota Echo. I was so shocked to see unethical and unprofessional attitude. I asked them how could they not even know what were they selling, I agreed on price, car condition based on model/year and they didn't knew even what year of the model they were selling and instead focusing more on discussing selling their own kia brand. Manager truly apologized and he made a deal that he will fix the keyless fob for the front doors which were not working as part of deal if we buy this car. I finally agreed to this. Car was transferred over to my name. Kia West ordered keyless fob from Amazon which arrived after 3 weeks of car purchase. I made an appointment with Kia West for keyless fobbing. upon arrival, I waited for 1 hours and that is when service man told me that he is unable to program it, he doesn't know how to do this, and one of other kia west salesman told me that this car option doesn't have keyless fob option for front (driver and passenger door), it only comes with rear doors, which is not true. They could not figure it out and I had no option but to leave. I also have noticed that trunk doesn't open at all.
I feel I have been treated very badly, Kia west salesman and Serviceman were very unprofessional, unethical behavior.
Keyless fob programming isn't done, my car trunk isn't opening at all. I need to get these things fixed but Kia West doesn't seems to be interested once car has left their premises.
Please help.
Desirable resolution of complaint :- Request a return of my car with all associated expenses OR Fix keyless fob programming as per deal and trunk repair from Toyota dealership at the expense of Kia West and fair/reasonable compensation for mental distress.

Regards
Arman Mughal
[protected]@gmail.com
[protected]

Kindly I want any one investigat in my issue as from about 3 weeks went to kia elshrouk city to make maintenance 80k . And adviced me found problem in قطمه الدريكسيون . And when asked about the cost tell me about 1400EGP . Ok . But when asked outside about the price was 120 EGP . that's un logic. And called me person from the branch to satisfy me . But his opinion and his speaking very un logic طبعا . And I take my Acton don't enter this branch another timeBut after about 10days suddenly . The airbag lamb in tablouh was light . And when aske about this issue in media . Tell me this issue related to the place made the maintenance in قطمه الدريكسيون and I am unsatisfied by shrouk branch to included a lot of other problem next time .
Finally I want to quick action please to solve airbag lamb to avoid any big issue after that
Second . Need to investigate about the spare parts and the maintenance price . As very very high comparing with outside maintenance camp .
Pleas please . Your reply is very highly appreciated .

My wife and me bough a car in August 2017 which in November 30, 2018 with 15.400 km was taken to the car dealer in order to check a noise in the engine. initially they did not know what was it. After many days went throught they told me many possible problems but after almos 2 1/2 moths they identify that the noise was a broken cylinder. The company told me they will change 3/4 parts on the engine but I don't agree with their decision to change that. I really believed and expected they will change the engine totally or the car and at least during that waiting time they were going to offer me a vehicle to replace that one. But none of this happened and besides when they told me to pick the car up they charged me with the 15.000 km car revision.

My friend purchased a brand new kia niro, from the onset they tried to rescind the agreement as they made an error on pricing, my friends options were to pick up additional costs or break the deal even though it was executed. This was resolved by the manager who stated it was their error and would have to deal with it but fro then on my friend has been mistreated. Upon taking possession the rear seats had indentation on the leather from the stock tire/rims being placed in the back seat and they would not go away. They also had a paint protection film applied to the hood, bumper and side panels, it was poorly applied (bubbling etc.) and scratches were inflicted to the paint due to the install. The dealership agreed to repair the damages/defects as they were caused by them, they are now refusing to perform the repairs as agreed and my friend now likely has to pursue via legal action for damages they caused! and kia canada is of no help, they take zero responsibility for their representatives, their only assistance is to speak to them! Do not buy from Kia!

I write this because Kia Spain's response to a complaint has been totally unacceptable.
Just four weeks ago my Kia stopped abruptly in a highway, without any previous alarm and with a correct maintenance. The same problem happened one day later. Both stops were a very high risk for me and my family, as the highway has a lot of traffic.

I took the Kia Sorento to a car repair center and after two weeks of car checking they discovered that the petrol tank was corroded and it had affected seriously the car.
I call Kia Spain (Re: KMIB0548394 - Sorento 7141DPY) and they told me I should move the car to a Kia car check and pay for it, and not any word about they should pay the cost of repairing the car.

That position is totally unacceptable, because:
1.- I could have had two times a serious accident due to a Kia manufacturing fault.
2.- This problem is a known problem in the market (see attached note).
3.- It is not possible to move the car, because it has been dismantled to find the breakdown.
4.- Kia UK solved the same problem with customer satisfaction, while KIA Spain is doing nothing.

Being Kia one of the most reliable car brands I hope it will solve this complaint.
Best regards. Jesús Ugarte (j.[protected]@yahoo.com)

Note

https://www.ukcampsite.co.uk/chatter/display_printer_threads.asp?ForumID=20&TopicID=330447

Posted By: tilly47
Date Posted: 31/8/2015 at 7:50pm
We have an o4 model, it had delamination of the fuel tank, ( A known problem ), I was quoted 1000 for a replacement, after a bit of research I contacted Kia and they replaced the fuel tank for free, very pleased as a good tow car :)

My KIA Car KUJ 214 AM was taken to KIA Shop, Abuja, Nigeria after an accident for general assessment of damages. An assessment fee was billed and paid and an assessment was done. We were informed that the damages could be repaired, "the bumper would be changed, and it will come out as good as new". A bill was given and full payment was made.
Upon completion of work, it was observed that the car was still in a very poor state. When the car was returned to the KIA Shop, the excuse given was that they did not factor everything in when making the initial assessment. This came after boasting that the car will "look as good as new".

I lodged a complain at KIA Lagos and KIA Abuja called me in for repairs. After 2 weeks, the car is still not in good shape, although the bumper has been changed.
Attached are pictures of the car after repairs.

I am using this medium as a last resort to finding a solution after which I will sue KIA Motors for repairs to the car and damages.

Eileen morrissey customer number 91521

My name is eileen morrissey and I bought a kia optima 2013 sxl a few years ago from kia mall of georgia. A couple of years later the head lamps started to dim. I took the car into kia of woodstock and they told me that the lights met the standards and did not need to be fixed. The lights kept getting dimmer and at one point I was not able to drive the car at night. I took the car to kia mall of georgia on 10/20/18 to have the lights looked at again. They admitted that there was a problem and that the lights were not working properly.

The car was then taken by them to a different facility for repairs and I did not understand that process but I did not question it. That facility (flat out auto) charged me 500.00 to fix the lights but they still did not work properly and I could not see well at night. 11/12/2018 hid kit was installed ro 58653. I'm not sure what this was but all I know is that it was dangerous to drive in the dark. On 11/16/18 I reported to kia mall of georgia that the lights were still not working properly and that they had not been fixed. They started off dim and then they got even dimmer again to the point where the right passenger side light was hardly putting out any light at all. I took my car to kia of woodstock to see if they could help me because what kia
They said that they could not touch the car lights because kia parts were not used on it, much to my surprise.
On feb 19th 2019 I was finally able to bring the car back to kia mall of georgia and I was told that it would cost an additional 2134.69 dollars to get new lights so that I could be able to drive the car in the dark. I paid the money and got new head lamps that are only guaranteed for one year. I picked up the car on 3/1/2019. Now the lights are working but I did not have the money for this expensive repair that costs me 2634.69 total.
I am a special needs teacher for fulton county schools and I could never imagine that headlights would cost this much money to fix. On line I see that many kia owners have had this issue and it seems like is a manufactures defect. I am requesting a full refund of the money that it cost to fix this defect in the kia head lamp parts. I am disappointed because I love the car and wanted to have trust in the company.

Thank you for taking the time to read this.
Eileen morrissey
[protected]@fultonschools.org

3707 waters edge trail
Roswell ga 30075

Phone [protected]

I bought my kia last feb... Have driven it less than 2000km. As I only go out once a month to shop... Took it in a few weeks ago to get filters changed... Lo and behold they were so clogged, the mechanic flat out refused to put them back in and charged me for new ones! Since I drive on a highway for half an hour each way I dont see how that was possible... I am not a confrontable person... My son however did go over to the dealership an hour later and asked to see the filters which had already been "thrown out"... Long story... Manager gave my money back plus a $350 coupon for a car detail in the spring?!... Now... I have had to buy a new battery 2 weeks after I bought my kia because it kept not starting... Since then, I have had to use the charger on it 9 times... Last time I saw a long black strip hanging from my block heater cord... It was electrical tape... I had to pull it off, and wow... The cord is entirely stripped, the plug, and was taped up with electrical tape... I am just sick.. I dont want to deal with them again... I have had a dead vehicle now for days, plus my hood is frozen shut... What am I supposed to do... Yvonne moyer.. Kia dealership medicine hat alberta canada.. Thank-you

3 days after I bought the car which is Kis Ceratos 2017, I started hearing a whistle sound whenever applying pedal breaks. I went to Al Qahira auto service centre, Cairo, Egypt. They told me that its a manufacturing fault from Kia and this problem is common on this car. They applied some lubricant spray in order to lower the sound untill they order the modified parts which are required ie. Rear (discs, brake pads and flunge nut)
Kia representive in Cairo has not brought theses parts for the nodification and the sound from the brakes is very bad as a truck.
We bought this car new in 2017 and since then we have almost 50, 000 kilometers and the representative "Al Qahira Auto" has not replaced the defective Parts.
We kindly request Kia company to send the modification parts to Al Qahira auto as soon as possible, since there is imminent danger of complete brake failure on the car, which will danger our lives and lives of others.
Kia company is serious and reputable conpany which I am sure does not allow continuous of defective parts of any of there vehicles.
All documents are present upon asking.

Hello,

I am an owner of a Sorento Platinum 2016 model which I paid around AUd$60, 000. The car is one of the best I have purchased in 20 years of driving. Today I asked a local Kia dealer about updating the maps in my car. He informed me that it is at a cost of $320.00 per year to update maps.
Why wasnt I told about the cost of updating maps when I purchased the car. Over 7 years, thats a cost of over $2000.00. For a premium car, the cost of updating maps is disgusting and should of been disclosed before I purchased the vehicle. my contact details are [protected] - Steven

At Jan. 25, 2019 I've bought brand new Kia Rio 1, 4 L, from authorized Kia dealer in city of Bydgoszcz, Poland. After couple of days I've stated, that engin's department cover isnt't assembled properly. I feel disapointed, becouse it is my socond Kia car. I cant belive, that such a production mistake occured at all. Don't know what to do with this scrap. I thought that cars "made in Korea" are best quality.

We purchased our KIA RIO (2005) last year and have had problems ever since. We just got it out of the shop and now still need to fix the electrical issue involving the wiring harness, in find, costs over $200!
We are a young college couple who share this vehicle to and from work and school.
Please consider assisting us with this matter.

Thank you for your time and consideration,

Tristan Harmon
208 S. Atchinson
ElDorado, Ks. 67042

# [protected]

Hello this me mr tarek mechouma from algeria, I have requested kia pucanto from your distributor in algeria called sarl gloviz located in batna town the number of the purchase order is : glo/18/07/024620 date : 28/07/2018

I did a command at the sarl gloviz algerian kia distributor and I was mentioned in the po that the delivery will be within 45 days, however I waited until the end of december and I paid total amount in december based on their engagement to deliver me the car in three days, it was not the case unfortunatelly each time I call them they give me stupid execuses which I believed at the begining but I realized that they were neglecting and ignoring me in the meantime I realized that my car has been given to another client however my request is an old one and they changed my serial number of my car in the system as to be delivered in another four months

I really chocked if kia which we knew became like that? I wonder if kia headquarter office and top management are aware about such none professional behavour which make kia name and reputation in dangerous from the client side

I called complaining number of sarl gloviz many times they didn't respond
I called complaining number of gloviz distribution complaining number they didnt respond
I called the group hunday kia they respond but no efficient actions

It was really a bad decision I took to deal with your distributor sarl gloviz in algeria and I would like to still believing that kia it is not sarl gloviz

Best regards
Mechouma tarek
[protected]

Hello
Am dr ahmed amer from egypt and own an kia sportage model 2018 with vin u5yph814bjl433171 I bought it feb 2018 new but after 7 months I founf that there is a problem with the multimedia radio system regarding connectivity with iphone via usb cable (my model dont have apple carplay) so I complain this problem with the service center (eit) and they accept it to bring me a new one but still without carplay but I didnt know why they don want to change this system with the new one which includes apple carplay as kia motors every where all over the world begin to update thier system with new one which have apple carplay like usa & canada as I was living their for more than 10 years and when I asked for this upgrade to my car they told me its not possible so am a person who trust to kia motors and buy my brand new car which cost me at this time (11 months ago) about 30, 000 usd and now I cannot even use my iphone in the car which all the brands now in egypt have this option in thier cars regarding thst kia motors changed sll the old systems 2 years ago!
Thanks
Sincerely
Dr ahmed amer

Visited a Brisbane dealership on the 26th Jan and purchased a new car, and completed the contract and finance on a Stinger GT. Today I was advised by the dealership that the colour "Panthera Metal" is not avail in Australia.

NOTE, It's on your website as avail, the dealership states its avail and now at the final hour, apparently its not?

If this the case, I will likely cancel the order, as I don't want any other colour.

Please confirm correct info tmrw 31.1.2019, if you still wish to sell a me a car. I know I sound aggressive but I'm pissed off at dealerships who lie, don't know what they talking about and or the features if their car which was clearly the case in a number of areas with this sale and the people I dealt with. NOT GOOD ENOUGH!

Regards

Gio Infante
[protected]

I have a 2017 Kia Sorento Lease my 3rd one and would have leased another one after this lease ended.
This is my wife's car with 22, 929 mileage, she drives like an old lady.
we had the vehicle in for the yearly inspection only to find out the the New York inspection station said that the right rear caliper was sticking and the pads were 95 percent worn. Brought it to the dealer to have it checked out and were told that it was not a caliper problem it was due to faulty maintenance on our behalf. never have i ever had to deal with a break problem with 22, 000. miles . and then they charged me $52.00 besides for inspecting it, very disapointing . If this how Kia takes care of the customers, i guess i will find a new lease program else where.