KIA Motors
Reviews and Complaints

On May 8, 2019, my KIA Sorento shut-off completely, I could not steer the vehicle and I was in the middle of making a left turn. I had to put the vehicle in park and restart the truck in order to complete the left turn. Then it shut-off completely again two times while taking a right. I had to put the truck in park and restart the vehicle. This is a huge safety hazard! The mechanic told me there are TSB's out there for this issue, however has not been made a recall. The safety hazard involved here is a person can be stuck in the middle of an intersection with a vehicle that has shut-off by itself, the driver must put the truck in park to start the vehicle. Oncoming traffic is not aware that your vehicle has shut off and that you must restart and get out of the way. This can bring about a most serious, potentially deadly situation! I thank God I was not involved in an accident and that my children were not in the truck!

First, I want this to be turned into a recall not just a TSB in order to protect others from having this happen to them. Second, I want this repaired immediately at no cost. I had to have my truck towed from one repair center to another KIA authorized facility due to knowing how dangerous this is.

I will call your customer service center and provide my information and reference this complaint.

Thank You,
Chris

I purchased my Sedona in October 2016. It was a dealer vehicle that had 7, 000 miles on it. I was told I would have the same warranty as if it was brand new. Now the paint on the roof is coming off. You can run your hand along the top and your hand will turn silver (the van is silver).
I took my van in for service on 2/26/19. Parts were ordered as they did not have them available. I had company so did not make a follow-up appointment until 3/25/19.
3/22/19 Texted my service advisor that I also wanted them to review my paint as it was coming off on the roof as well as a ticking noise in my engine. He stated that it would be addressed when I dropped it off on Monday.
3/25/19 I dropped my van off at noon. At that time, I was told that the body shop manager would look at the paint on the roof. I received a text on 3/28/19 regarding my paint. It was not covered under warranty. I asked if the 36 months was from the time I purchased, or they received it. I was told that it was 36 months OR 36, 000 miles. I was never actually told one way or the other when the 36 months started.
The vehicle does not have 36, 000 miles on it, so I am assuming the 36 months is from when THEY received it not when I purchased it. I was also told by my service advisor to contact Consumer Affairs which I did. I was told that the parts for the ticking noise were ordered and should be in on 4/3/19.
4/3/19 Was contacted by Consumer Affairs (Nikki). She was going to do some research and call me back.
On 4/4/19 I texted my service advisor again to find out the status of my van. Was told at that time that they had left me messages, but I received none of them. The engine was still making a noise, so the manager was having the master tech look at it. Was told it would be Friday or Monday.
4/5/19 Nikki called and left me a voice message. She called and talked to Pierre (the body shop manager) and explained that we needed an estimate to move forward. My service advisor texted that he would touch base with him (Pierre) that morning to ensure it was done.
Supposedly on 4/8/19 Pierre had the van and would have an estimate for me by 10:30. Was told by my advisor on 4/9/19 that my vehicle was there now and should have an estimate shortly.
On 4/10/19 I kept texting my service advisor with no response. I finally got ahold of a someone in service (Travis I think) and was told that Brandy was handling my vehicle and I would be called back. Brandy did not call back, so I called again at 5:28 and left another message.
On 4/11/19 I still did not receive a call so at 8:51 am I called again and talked with Brandy. At that time, she let me know that Johnny (my service advisor) was let go. She was shocked that Johnny had not offered me a loaner car. I explained that it was not supposed to take this long, and we had 2 vehicles. She was going to find out what was happening with my van and call me back.
4/12/19 Brandy did not call me so at 9:53 I called her. Was told at that time that the engine was still making noise and no estimate for the paint. Asked her to contact me and let me know an update. Left 2 voice mails asking for an update. Did not hear from Brandy so at 5:06 I called again. Was told I could have a loaner that would not cost me anything. Still, no estimate for paint and the master tech was waiting to talk with Kia tech line about the noise.
4/13/19 Called Brandy at 8:12 and told her I would be there within an hour to get the loaner. Got there and had to wait almost 40 minutes. I did receive a loaner.
4/19/19 Left another message for Brandy asking for an update
4/20/19 Did not hear from Brandy so at 10:25 I called again. Did get ahold of Brandy. Was told that the body shop was extremely backed up and the estimate had still not been done. Was told that Kia Tech line did talk to the master tech and the noise in the engine was determined to be "normal". I asked why it is doing that now when it was not before? Was told that the tech did say that it was louder than others, but it was normal and if they replaced the fuel pump again it would still make that noise. That was when my husband got on the phone. Was told the same thing. He asked to talk to the manager. Brandy offered to have him call us. My husband wanted his direct line. Brandy gave him the managers name and direct number
4/20/19 He left a message for Jim M at 10:31 to have him call.
4/20/19 Jim the Kia service manager did call back. He stated that the engine was still making a noise that he did not think was normal. He was going to talk with the rep for this district and see what could be done.
4/23 10:09 am Jim phoned and stated he had talked to his higher-ups and he explained that he did not agree with the tech's decision from Kia Tech Line. He was going to put another fuel pump on and see if that took care of the noise.
4/30 Spoke with Brandy and she stated that the painting estimate was back. The body shop also found that the hood needed to be repainted. It would cost $2300 to repair. She had not heard from Kia Consumer Affairs. The engine was still making noise after the new fuel pump was put on. The rep for the area would be there the following week. They were going to have him come by and listen to the noise in person.
5/6 Spoke with Jaimie at Kia Consumer Affairs. My claim was not approved so I would not be getting any assistance to repaint my van.
At this point, I am beyond distressed about my vehicle. It has been 6 weeks and they still have my vehicle.

I am wondering if someone can assist with the following car. It was purchased in Great Britain and its chassis is U5YPC815LDL21129 - the car is suffering from very bad corrision on each of the four doors.

The car has now been exported to Malta. You will see from the pictures all doors are original. My contact details are
David Macgregor

[protected]@ventur.com.mt

00356 [protected]

Lease account #[protected] on a 2015 kia optima hybrid. I leased this vehicle from brewbaker kia in montgomery, al for a 3 year term with 12, 000 miles per year allowance. I surrendered my car with only 16, 278 miles on it and it had been kept in a garage until 2 months before surrender. There was no body damage and no interior damage to the vehicle. I received a statement/bill 19 days after I surrendered the vehicle stating that I owed a $400 disposition fee plus $225 for excess wear & use.

Since the vehicle leasing manager was not available at brewbaker, one of their salesman assisted me with the surrender. He saw the condition of the car and I took photos of the outside of the vehicle at the dealership. I sent a letter to kia motors finance in el dorado hills, ca and a letter to kia motors finance in dallas, tx along with my check for $400. I explained that I would not pay and fee for excess wear & use because that was absurd. On april 19, 2019, I received another bill showing my $400 payment and now saying that I still owe $225 plus $9.389 in taxes ($234.38).

Based upon my experience with kia motors, I would never lease another vehicle from them!

V#5XXGM4A71DG090429

I purchased this Kia Optima in 11/2014...
Since my purchase I have had nothing but problems and recalls.
I am unhappy with this automobile.
Problem #1 I had to have the car towed due to smoke coming from the hood. Needless to say something melted under the hood. Well this was date was on 4/6/2016 invoice #K1CB254143. The details included a few items that was included under warranty. Had to replace the fuel pump #35320-2G720. A charge of $961.92. Is this a part of a recall that did not happen yet? Recall #18V907000 dated 12/19/2018.
So I am requesting a refund for the charge of the $961.92 in full.

All other recalls have been satisfied. However, overall I am concerned about the safety of this car. I do drive my children and grand children in this car. I really want to report this car as a lemon.
If I do not get a response or refund I will take this matter further.

https://www.complaintsboard.com/new_complaint/#
Cynthia Shelby
5103 Carriage Dr
El Sobrante, CA 94803
[protected]

My name is Bassel Frez, my mobile +[protected] and email:[protected]@hotmail.com. I bought my car from KIA Saudi Arabia in August 2015, chassis: KENADM5124F6976661-plate no. 2530 KXJ, blue color. since the last 6 months I have major technical problem with the engine and still not resolved . The car still under warranty and KIA maintenance in Jeddah - Saudi Arabia has made a half overall to the engine to remove the noise that I am complaining . After many visits to KIA Saudi Arabia the noise still remarkably noticed in the engine.

I requested KIA Saudi Arabia to replace the engine and resolve the problem for good but they rejected and I am really suffered a lot.

Please I need your support and help and I am sure that the esteemed executives of KIA organization will not accept such negative situation with one of KIA products.
Thank you and best regards.

Iam Shady Hegazi living in UAE. My car Kia sportage 2018 had accident in Fujairah UAE and I had send my car for repair in Kia service center in Fujairah branch in UAE and after o got my car after 2 months, the manger of the branch refused to give me any report about the spare parts that had been changed in my car and he told me he can only say verbally. This is not accepted from big company. How I will be sure that original spare parts had been used beside this is my right and against the law. Please contact me as soon as possible [protected]. Email: [protected]@hotmail.com

I have a 2013 Optima and within month noticed a slight difference in paint color between the body of the car and the rear bumper. The bumper seemed slightly cream iui n color.
A few months ago the paint started chipping on the hood and I assumed it was due to a rock or something hitting the hood.
Today I noticed a 12 inch section of paint missing from the drivers side of the windshield framing.
I have owned cars much longer than this Kia and never had paint chipping issues.
I am very disappointed in the lack of quality in the paint and clear coat on this vehicle.

I drive an hour a day to work and home. I purchased a new Kia Forte in 2016. I was very happy with the Kia and all the performances however, I needed a new battery within 50, 000 miles and 1 1/2 yrs old, then needed new brakes within 60, 000 miles. New tires all four within 67, 000 miles, which I am a highway driver not enter city. Now with my vechile only 3 years old at 86, 000 miles the ac is no longer blowing cold. I tried adding freon and it did not take it. When I called Kia costumer service the ac is under the bumper to bumper warranty not the engine. I am pretty sure the ac is located with the engine. I am very disappointed that I have a pretty new car that the parts are cheaply made to be breaking down so quickly.

I have a 2013 KIA Sorento. There have been many recalls on the engines being blown from this model, and oil leaks causing fires. I recently took my car in to "fix" these recalls. Apparently they only do a hearing test to listen to see if the engine has problems. Regardless, after picking up my car, I have a major oil leak that begins to smoke and smell terribly! I took my SUV back into the shop within the week, and they claim that it was nothing they did on their part. They claim that they don't "touch" anything without first having permission from the owner to do so. I can already say that's a lie, because my dipstick was replaced, and they would have had to take the top end apart to find out whether there were underlying problems. When I returned to service, they told me that I have a leak from my top end, and the connector to my oil pan. I had NO problems prior to taking in my car to fix the "recalls" on my SUV model and year. They are quoting me nearly $500 for something that I never even had a problem with prior to bringing it in in the first place! I'm extremely upset about this, and I want some action done! After doing MORE research, I have found out that my model now has a recall for an oil pan leak (which is what I have) causing engine fires. After bringing this to the service department's attention, they claim it is only for the engines that have been replaced due to the recalled engines. How does this make any sense? Even if that WAS the case, now you are replacing recalled engines with faulty engines that cause fires?! Late last year, the exact same model and year SUV that I have was on the news, driving on a very busy road, on fire! I never had a problem prior to bringing my car in to "fix" these issues, besides a slight ticking noise while running (which of course they say this is normal as well), and I never had any leaks. Now I how a major problem, and KIA will not fix this issue! If something is not done soon, and if someone does not contact me on this matter, I will contact my local news agents as well as the BBB on this issue! There have been over 1 MILLION customers with this same issue! I want this fixed! This makes me extremely angry, and I will no longer be a KIA supporter if this continues.

Please contact me at:
dalessandro.[protected]@gmail.com

On February 28, 2019. I purchased my 2016 Kia Soul Plus at the above named dealership. My 3 year lease was expiring and I elected to purchase the vehicle. It was a cash transaction which included the purchase of a bumper to bumper vehicle service contract with cost of $2480.00. On April 5, 2019 I received a letter from Toyota Financial Services which stated that my application ( F69C97) was rejected because my vehicle did not qualify for coverage. I went to Plaza Kia and presented the Finance Officer, Mohamed Hamada with the rejection letter . Mr. Hamada assured me that the problem would be rectified and that he would contact me by phone the following day at the latest. As of this date I have heard nothing from the dealer and my phone calls to follow up have been ignored. A subsequent call to Toyota Finance has revealed that Plaza Kia had been notified that the application was rejected at the same time that I was, and had not responded. I am requesting that this matter be resolved ASAP.

Hi, First of all, thank you to KIA for giving me the chance to drive an excellent car at a reasonable price. Well done and keep it up.
Following my complaint to KIA Mauritius where it seems not to be taken seriously, i would like to point out some weaknesses in the SET-UP of KIA aftersales service.
I basically have to use harsh words to the person at KIA Aftersales service to get things done everytime, and that should not be the way to go.
They have this current set-up for the wheel alignment that is causing problems to myself and other KIA users.
KIA Mauritius uses the the wheel alignment facility of BMW and RENAULT. So if i have to go for a simple service and complain about tires, i need to make a different booking because the wheel alignment service is too busy..That is utter nonsense and waste of time for us customers.
This is what happened to me. I had my tyres wearing out before the 10, 000kms and when i went for that service, got told that there was no space for wheel alignment and had to book at a later stage which i did not have time to do. No rotation was done either. At 20, 000kms service, i had to get 2 new front tires and had to shout to get the wheel alignment done.
After a few days, i realised that the steering wheel was still not keeping a straight line at all. You can imagine my anger. I called the service department but dont feel that they are very concerned.
KIA prides itself for its aftersales service. KIA Mauritius is a disgrace in that matter.
We have a fleet of vehicle with a mix of TOYOTA, NISSAN, MAZDA, BMW, etc.. but i can assure you that no one is worse than KIA. Its a shame as i love the car, we do have another couple of KIA(RIO & small truck) in our fleet and encountered a similar situation end of last year, wont get into details for that one..
KIA Mauritius got a nice showroom, good team of sales people, but the service department is a mess, sorry to say. I hope by this complaint to see some changes at KIA Mauritius in the future as i believe in good and positive communication.
If you need some more information please send them by email.
My mail address is [protected]@prosafe.intnet.mu

A few months ago I received a letter to take my car in for a computer upgrade at Grand KIA in Thornton CO and after that was done my car started having problems. While driving on the highway my car speed started slowing down and the check engine light turned on and even though I was stepping on the gas the speed was not going up. I called Grand KIA and explained the situation and they told me that was something it wasn't covered on my warranty without even offering to check what the problem was. I took it to a different dealership on Littleton, CO on January 2019 where I was told by one of the technicians the upgrade wasn't done properly and my car was burning oil and gas more than usual which it meant that my engine might need to be replaced if this continued to happen since it has a lifetime warranty. Last Friday April 5, 2019 I was driving out of a parking lot and the check engine light turned on again same scenario that had happened the first time. I had to tow my car to the dealership because it wasn't driveable, there was smoke coming out of the tail pipes, once the car was at the dealership a different technician was checking the car and I was told that the engine could not be replaced and I will have to pay for services done to change a pcv valve and to fix front end link to be able to get rid of the codes the scanner was reading but that my engine will not be replaced even though I haven't met my 10, 000 warranty