KIA Motors
Reviews and Complaints

I had the absolutely worst shopping experience ever at kia of frisco in texas. Me and the wife took off work drove 3 hours got a hotel for the night because we had a 9:30 am appointment. Get to the dealership and are informed that the vehicle we were told was available was not. Then we made a deal on one and received a call the next morning that another salesman sold it. Now there saying that they can’t find another one like we wanted.

Corporate needs to have a talk with kia of frisco about how they conduct business. Because of my bad experience with Kia of frisco I will never consider anything associated with Kia.

Hello I made an appointment to Kia lincoln regarding my sticking steering issue on my 2016 Kia sportage , I made an appointment with them to diognose this issue , they looked at it took it on a short trip around the corner and diagnosed it as a tracking fault , taken the car to be tracked to discover it’s perfectly tracked ,,, still have this same issue with the steering , I’m having to adjust it all the time (fight ) to keep the steering straight when around 50mph to 70mph on a straight rd ,, this is quite a common issue when I’ve looked into the issues what other people have had with this ,, mine is getting worse by the day ,, I am an engineer by trade and I’ve driven someone’s kia sportage now of the same year and have to say theyres does not stick at all , apparently he had this issue in 2017 and kia ended up putting a new steering rack in his car ,, I’m writing this complaint to you as I feel that kia has just flogged me off with the east get out Claus with saying it’s my tracking when what kia should have done was taken the car down the bypass at 60 mph with a passenger in the car then they would notice the issue I am experiencing,, please can you assist in my enquiry as we love this car to be bits and we feel the only thing that’s letting this car down is the steering problem ,, thank you and I hope to hear from you soon

Paint peeling off Front bumper and roof rails on my 2011 silver sportage

Rust and Paint Peeling (Cadenza, Rio, Sportage, Sorento, And Spectra)

Just like cancer, early detection is the key for your Kia to survive rust. That's why you need to know to prevent rust or stop it from spreading at an early stage. Kia models like the Cadenza, Rio, Sportage, Sorento, and Spectra are rust buckets, so it's either you avoid them or brace up for what's coming. Besides destroying the car's aesthetic value, rust can compromise the structural integrity. It can eat away components of the car, thus compromising stability. In addition, rust can damage the fuel tank housing, chassis, engine mounts, wheel wells, and other parts.

Paint peeling is a consequence of a poor paint job or exposing your car to the sun's ultraviolet rays for too long. Paint peeling problems are usually common among Sorentos and Optimas.

Engine light came on took truck to dealer on 3/24/2023 was told engine needed to be replaced. Truck only has 79096 miles on it. The engine has completely died after diagnosis. The dealer will not replace engine and states that since i am second owner of certified used vehicle the powertrain warranty has expired. I am at a loss since my vehicle is still in great condition. Can't get assistance from dealership and VIN is not coming up under the kia settlement. Would like engine replaced its only fair this car is still practically new and the warranty should be honored and also Kia is aware that these vehicles are failing in terms of engines. I am a loyal customer this is my second Kia. Email address: K.[protected]@ymail.com

I truly believe I have a Lemon car. Since I bought car in August 2019, it has used a lot of oil and engine light comes on. I have had it checked several times and it was usually the cam shafts were forward more the they should be. That's the way the guys explained it. Right around 3 years old the rear camera has a short($1,000 for new camera), One window won't close if I open it all the way down, there was so many things wrong with the car that it was cheaper to put a new engine in it. I'm still paying on this car. Definitely could not afford that. I researched this car and thought It was a Quality car, maybe if it wasn't a lemon car. It's not like I can afford another breakdown. I do not feel safe and secure in this car.

How can you help me out? I really like the Souls , but just so disappointed in the car. Please help me out.

The daily occurrence of a 100% Spanish speaking commercial in my English speaking country is unacceptable.

Please do not encourage the immigrants to NOT learn English.

I understand your desire to sell, but what about the 800 million English speaking people you are angering? Do you even care at all? Doubtful, but I will be anti-Kia for the rest of my life due to your discriminatory commercial and I will encourage the world through my podcast to reject Kia for the communistic company they appear to be.

This is AMERICA! LEARN AND SPEAK ENGLISH OF GET THE HELL OUT OF THIS COUNTRY!

We will not change our language to suit immigrants! We will not tolerate your interference in our daily affairs.

You WILL speak English in this country or you will have this type of attitude forever. The only word for your actions is "stupid'.

So f u if you don't stop I will f u every kia I see.

Welcome to America ahole.

We have a 2021 Kia K5 which we bought in December 2020. At around 4K miles, the check engine light came on. The first couple of times, we thought it was the gas cap was on incorrectly. The third time, we took it to the dealership service center. We were told that we were putting wrong gas in the car. We started putting only tier 1 gas at that point. Two months later, the check engine light went on again. We took it to the dealership again and were told that it needed a new differential sensor and that they would call us when it was in. Two weeks later, having received no call, we called to inquire about the part. We were told that it was in and to bring it in. When we brought it in in April 2022, they had ordered the incorrect part and would need to order another time. I was irritated and took it to another dealership in May. The other dealership put the new part in the next day. Check engine light came on again after a couple of months. We returned to the original dealership because it was closer. They ordered a part. Again, no call and we had to call them again. We took the car in and had the 2nd part replaced. This was in January 2023. Two months later, the check engine light came on again. We took it back to the dealership and they could not diagnose the issue. On March 6, they opened a Corporate ticket. We took it back on Monday March 13 and they kept it all day. No repairs were made and it was sent home with no check engine light on and the Corporate case was closed. On Wednesday, March 14, we took it in again for the same check engine light issue. It was there all day. Again no repairs were made the technician thought it was the wiring harness but wasn't sure. I called Corporate this morning and was told that the case was not issued until Wednesday. By now, I am really angry. They want my car for a week or so to determine what the problem is. They will not provide me with a rental. I spoke with an attorney but they have not gotten back to me. I am sure that the issue is that now it has gone beyond the 18 month point, in spite of it taking a year of trying to fix it. I am not sure this was not deliberate.

I have purchased "KIA SELTOS 2023" from Dubai and I shipped it to my country Tunisia.

The car was new, and it is supposed to be under warranty as I have been told by the dealer (Tunisia) before purchasing it.

During the registration process, I went to the dealer (Tunisia) to ask for the technical specifications of my SELTOS. They said we do not have any idea about your car we only take in charge the cars we sell...

I asked for the genuine spare parts and maintenance plan, they said they are not able to provide.

If Kia dealer is not able to provide this basic services, what can I do to keep my car in good conditions?

Furthermore, I tried hundred of time to contact KIA company (Seoul) but I only receive read receipts and nothing else.

If someone can provide me assistance, I would be more than grateful.

2019 Kia soul turbo... purchased new only 18 months ago and motor is blown. Kia will be replacing the motor. The issue is now with customer service. I am trying to get information on rental car coverage as it will be in the shop for at least a month.

at least 6 hours on hold so far and i have also left my number as requested if i didn't want to hold and "my call would be answered in the same order it was received.

Finally got through to someone who was pretty nice . he had to put me on hold to call the dealership to find out why they did not assist with a loaner or rental car. 30 minutes later the phone was picked up by a woman that was obviously unhappy with her life choices. She asked "what do you want?" i told her i was on hold for someone else, she proceeded to hang up on me.

next time i got through the "person ?" who answered by the supposed name of Vin was horrible. Condescending, loud, know it all who could not shut his mouth long enough to listen to what i was saying. he told me that i had not already called, that he absolutely needed all sorts of information that the other person did not need. Even after screaming at him and having a shouting match to get him to shut up for 30 seconds he still regressed back into his incompetence. one particular part that stands out at the moment is him asking what. in my opinion was wrong with the car. I had already told him the car has already been diagnosed at a kia dealer and the replacement motor had already been approved, how would it have been my opinion and why did he need this information. this has already been established as fact by Kia dealer and corporate. he further proceeded to make an attempt to tell me no rental car benefits are available which was a blatant lie.

It may not be appropriate in todays woke society but if ihad been in front of him i would have put him through a wall!

I have only touched on a very few of the issues that i had with this FN S.O.B.

Kia should be embarrassed and ashamed. I will most certainly be reporting on my experiences with every agency I can find not to mention all social media platforms.

If KIA would like to start to make this right have "Vin" c ome speak tyo me like that in person, id like to see how that goes.

My car was stolen, I Ask KIA Of Conyers to fix it they tell me they could not fix it because I did not buy the car there I'm truly upset I have purchased 4 cars from that Kia of Conyers and now they cannot fix my car it's not my problem That this ignition module was not put on the car no matter where I purchased it from it should be fixed at any KIA. But now I'm hearing the parts of being on back order the ignition switch my car has been in the shop going on 4 weeks and this is being an inconvenience and a concern problem for me because I cannot afford to be paying these car rental fees at the certain amount on your insurance you have to pay I feel like Kia should give the consumers whose waiting on parts in these cars some kind of help with car Rental while we're waiting on these back orders. Had to take my car somewhere else. Anita Tyrus James [protected] Thanks

I bought a 2022 Kia K5 traded my car in on the 17th or 18th of February and then my auto payment went through on the old car that should not have happened and then I called the dealership and told them and they said my financial company would give me the money back okay I waited and then on the second the check finally made it there my auto payment went through on the 26th and so after I called them they decided to write a smaller check and that way I can't get my auto payment back plus today is March 13th I have no paperwork on that car

After owning two Hyundai Sonatas, I purchased two Kia Sportage's in 2017., an LX and a Turbo. I've had very little problems: radio and heater control knobs broke off, Passenger side remote mirror had to be replaced, drivers' side outside door handle fell apart and had to be replaced, plus several other problems that

have manifested themselves in the last two weeks. My biggest complaint is that I just had to spend almost $2,000.00 to have my wife's Mineral Grey Kia be completely sanded down and repainted because the clearcoat finish was completely burned off. Car has 26,000 miles and is waxed every 6 weeks. My silver Kia Turbo looks fine, no finish problems.

Before Christmas last year our Kia Sportage (2016) developed a strange rattle at the back right hand side of the car. Due to closures over Christmas the earliest it could be looked at was on 10th January. After the service we were advised the steering intermediate shaft needed to be replaced. We were informed the service center would contact us when the part arrived. After waiting approximately 6 weeks, and having not heard from Kia we called them. We were advised they had the part and it had arrived a week or so prior. The car was booked in to be fixed on 6th March and they would need it for most of the day. At 5pm (when the service center closed) we were still waiting to hear from them. Finally someone called at 5:15pm to advise the car had been fixed and we could collect it. As it was after hours they keys would be left in the glove box (wrapped in foil) and we can use our spare key to access the car. Immediately I noticed the car had not been fixed and the rattle was still there and very obvious. I'm assuming the car was not taken for a test drive after the new part was fitted. When I called the service center again they advised me to being it in first thing this morning (7am on 13th March) and they will have a look at it. I was served by Ahmed Raza and advised they would need the car till 2pm. I sat and waited till 10am when Ahmed then advised me the problem is the rear shock and they would need to order a part, which may take up to 2 weeks. After advising him the car needed to go for a rego check, as the rego is due this time next week he replied with a 'Yep' and looked at me with a blank expression, and when I responded that wasn't good enough he said he couldn't do anything. I asked to speak to the manager. Ahmed went and spoke with the manger, who did not come and speak with me as requested. Ahmed said they could do a rego check on it, but I would need to come back another day. I've spoken to another mechanic on my way home and I will be taking it to them to do the rego check. Unfortunately I have to return to Ryde Kia Service Center for the rear shock to be replaced, but as soon as I'm able to stop using your service center I will. The staff their need urgent customer service training and your managers need to have some level of confidence and expertise in how to deal with complaints. Your team also need to ensure they follow up with customers when they say they will. We should not have to chase your staff when they advise us they'll contact us. It is extremely disappointing and a terrible way for me to start an already very stress week. I will not be recommending your service center to any of the local community and if anything I will be warning people not to use it.

On December 26, 2022, I purchased a Kia Telluride Nightfall Edition for $64,000.00, which was $5,000.00 over MSRP. I now have 12,000 miles on my car and the window trim is peeling and decoloring terribly.

I have been in contact with my Kia dealer at Huntington Kia and they have agreed to replace the trim when it comes in (back ordered). However, they said it would be the same trim and I would probably have the same problem again.

I don't understand why Kia has not resolved this problem with a new trim item. It seems to me to be a waste of money, time, and resources to replace with the same substandard trim.

I know this is a nationwide problem with the Nightfall Telluride, I have been reading it all over the internet

I purchased a 2013 KIA Sportage for my daughter to take to college. When she got married a few years ago, she registered the vehicle in her name. She had a baby on Christmas Day 2022 and was taking him to his well baby visit when the vehicle started making strange noises. She took the vehicle to the KIA dealership in Beaverton, Oregon where she lives. The dealership proceeded to tell her that the engine had failed entirely at 107,000 miles. Today, after spending 4 hours on hold, I spoke to several people. The last one told me that we were out of luck and Tristan would have to pay the over $11,000 to replace the engine because she didn't do the recall which she was never informed of. Registered owners do not get recalls and she never received this recall. This is her only vehicle and she has a 2 month old baby. There are 2.1 million vehicles impacted by this issue of engine failure and another class action suit in progress for overuse of engine oil. I have never had any issue with Kia assisting with issues until now and I am shocked because the engine issues are well documented, have been legally proven and millions of customers have been helped. I have a Mazda with 260,000 miles on it and a Ford Truck with 190,000 miles on it and both have the original engines. I also have a 1957 chevy pick-up with the original engine and nearly 220,000 miles on it. Clearly this catastrophic failure is manufacturer issue and should be resolved as such. I am disappointed that a vehicle I purchased based on a promise that the customer experience and quality would be second to none has turned out to be the earliest and only engine failure I have ever experienced in my lifetime. This is not an isolated issue and I am one of millions of people impacted. I would like to be contacted by someone who can explain how KIA can do business this way. I would like an explanation as to why only customers who join class action lawsuits or hire attorneys are getting assisted with known manufacturer defects. My daughter has saved to purchase a second vehicle and actually went to the KIA dealership to test drive vehicles as the KIA Sportage has been a good car for her. Not only does she not have a vehicle at all to drive, every penny of the money she has saved for her down payment on a new car and another $5000 dollars on top of that would be spent to replace her motor in her old vehicle after a very short 107 thousand miles in today's standards. With this type of customer service for known and legally proven issues, why would she or anyone ever purchase a KIA ever again. Although I am aware I can contact an attorney and I can also wait for Lemon Law benefits after the most recent class action, all I am interested in is KIA standing by their product and the known failures in a way that continues to support the customer service promises made in the past that are still advertised today. I am currently on hold again after the last representative told me to "eat the cost" before reportedly sending me to another person above him who could possibly do more. After another 10 minutes on hold and a phone ringing and ringing, I was hung up on. You can reach me on my cell phone @ [protected] and I am very excited about the opportunity to receive assistance with this issue.

My car has been in the Kia service shop since January 4th, 2023. The problem is a warranty engine replacement. We are waiting on the engine to be delivered to the repair shop. It is on back order with no delivery date set. The serial # KNDJP3A59H7482871. I have been without this car and am having to rent and insure another car while this car is in the shop.

purchased new 2019 sorento, noticed paint peeling on roof of car at the spoiler over back window. I contacted my local dealer to be told paint only covered for 3 yrs or 36000 miles. I understand paint on body of car could peel due to a lot of reasons however, the spoiler/roof area should not peel. It is peeling on both sides in the same area. I believe this is a default with the paint on the plastic part of spoiler.

Thank you in advance for your assistance.

Benjamin/Kara Hodess

[protected]@yahoo.com

I researched this car and thought it was the right car for me. Don't get me wrong I love this car, BUT I am so DISAPPOINTED with the quality. Let me explain,at 3years of driving this car ,my back up camera does not work($1000) for new one,the rear hatch opens when it wants to( I have to crawl in back with a popsicle stick to open it). But I have saved the best for last. There was so many things wrong with engine that it was cheaper to put an new engine in it! Wow was I shocked at the bill, when I still have a large balance to pay. I guess I got the Lemon car. Oh also one of my Windows gets stuck and won't come up without messing with it.

I'm curious as to what response I will receive about this. Here is my e-mail [protected]@gmail.com.

My name is Billy Edwards on March 2nd 2023 was my appointment for my 2016 kia optima in for a check engine light test. They found the issues.an has may or may not have fixed the problem. I have been trying to get the agent who worked on my order to call in my information. So that America Auto Shield can start on my claim with no luck . On March 4th 2023 the company that would be doing the claim tried to Fred Anderson Kia to see what was going , They couldn't reach anyone. March 6 2023 Fred Anderson kia sent me video of the my car as it relates to what is wrong with it ,an fixing it . March 6 2023 I replied please contact American Auto Sheild so they can start working on the claim . March 7 2023 still Fred Anderson Kias agent hasn't done so , I messaged the agent 24 times about my car over 5 working days .

Hi

Due to family reasons, I have recently imported my car from Cyprus to UK. It has been registered with DVLA. The car details are below;

Owner: Muhammad Yousuf

Address: 21, Alpine Road Easton Bristol BS5 6BE

VRN: WX19MEU

Make/Model: KIA Stonic 1368cc

Doc ref No: [protected]

V5C No: CT7462132

VIN No: KNAD6814MK6251873

Engine No: 428274

The issue I have is that I cannot legally insure the vehicle in the UK with any of the insurance companies available to me. Their system recognises the VRN (WX19MEU) however the car shows up with a manual gearbox 1368cc and not an AUTOMATIC. The vehicle has a KIA factory fitted automatic gear box from its manufactured date.

Ever since I collected the vehicle from my agents 'my car import' in the UK on 21 February 2023, I have tried many times to insure it for use on the UK roads however the motor insurance bureau (MIB) system does not recognise the VRN as an automatic but as a manual vehicle in the UK. MIB nor any of the individual insurance companies have the tools to amend the details of the car on their system to reflect it as an automatic import. I have already contacted them to get this issue rectified. I have also addressed this issue with DVLA who have said they do not have the means to amend their system for V5C documentations.

I have also spoken to KIA uk head office (case file ref No: KMUK 1497012) and was very disappointed with their outcome in that they washed their hands of the issue and stated I needed to contact KIA Cyprus? yet failed to explain to me how KIA Cyprus would carry out the task.

I have spent 15 days trying to resolve this issue in order not to commit a criminal offence whilst driving illegally yet no one is prepared to help me or take ownership to do so. On many occasions to date, I have spoken with my car import, DVLA, MIB, individual insurance brokers, KIA UK head office, KIA Cyprus, whilst continually being passed from one organisation to another but no one is prepared to take accountability or even give me the name of the right organisation to talk to resolve this issue.

In summery I have imported a KIA vehicle from Cyprus to UK which was registered in Cyprus April 2019 yet cannot insure it as the transmission in the UK is shown as Manual on ALL systems date base but the actual vehicle is an automatic.

I am forced to pass this email on to the vehicle ombudsman to share and assist me if they can, with this issue going forward as I can't believe I am the first person to have imported a vehicle from one country in the EU to the UK with the same problems. All I request is for some assistance from any aforementioned organisation to fix this issue so as I can drive this vehicle legally but no one is willing to take this simple task as a next step and are happy to pass my issue on to some other organisation.

Regards

M.Yousuf