J.D. Byrider
Reviews and Complaints

This business is not trustworthy! As a single mom of two, I was hoping to improve my financial situation and credit score by purchasing a car from JD Byrider. However, my experience was a complete nightmare! I bought a car that had an engine light on from the moment I drove it off the lot. The saleswoman took the car to put gas in it, and when she brought it back to me, the engine light came on. She told me to bring it back the next day, and it would be a simple fix, but that was not the case.

I purchased the car in August, but I couldn't get it registered until February because the engine light remained on after attempting to fix the car ten different times. I spent over $100 in cab fees dropping the car off to the multiple car shops JD Byrider partners with. The car was given back to me, but the engine light continued to come on and go off. Things got so bad that they had to give me a replacement car, which also had an engine light on and smelled of burnt rubber under the hood while running.

The dealership in Austin where I purchased my car was closed down, and I had to deal with the people in the San Antonio office for repairs, etc. They are a bunch of liars and thieves! Ramiro Herrera is the General Manager, and he is the biggest liar of them all! He promised me a replacement car, but I never received one. I have pictures to show that I have had three temporary tags expire because I couldn't get the car registered or inspected with the engine light on! Now that my car is registered, the engine light still comes on and goes off!

The quality of their cars is less than subpar! They will take advantage of you because they know they report to your credit, and they want to make sure they stick you in a POS car and force you to make payments or have your credit score be impacted negatively! It's not fair!

I had a really bad experience with JD Byrider. As a single mom, I was trying to rebuild my credit after my divorce and needed a reliable car. I thought JD Byrider would be a good option to help me with both. But boy was I wrong! The same day I bought the car, the engine light came on and it never went off for the entire 18 months I had the car. I took it to the shop 12 times to try to fix the issue, but nothing worked. The Austin, TX location where I bought the car was even closed down a month after I got the car. The saleswoman took the car to put gas in it and the engine light came on. The Sales Manager told me to go to a third party to fix it, but even after 4 months and 3 temp tags, I still couldn't register my car because the engine light is an automatic inspection fail.

I contacted JD Byrider and spoke to a man named "Ram" who promised me that the issue would get fixed and that he would replace the car if the engine light came back on. They kept my car for 3 weeks and got it inspected, but the engine light was still on when they dropped the car back off to me. Ram dodged my calls and someone else told me that used cars aren't perfect. This company knowingly sold me a car with severe engine issues which left me without a vehicle for almost 3 months out of the year and a half I had the car.

To make matters worse, the timing belt went out on me in December and I had to rent a car and be liable for my car note. I was told that the mechanic Sergio did not want to replace the timing belt on an engine with over 150,000 miles on it. So I had to pay $500 down and the other $600 later. I was without a car and drowning financially because of the rental car on top of my other bills. One week later the engine light is back on, the engine sounds loose and every time I turn the engine sounds like it is sliding and the temperature light comes on.

I had to borrow money to put a down payment on another car with a better company and left the car JD Byrider sold me at the dealership and instructed them to pick it up. But they still haven't picked it up and every time I call to inquire about it, they tell me how this car will negatively affect my credit for the next 7 to 10 years. This company is the worst company you could ever get a car from! Don't walk, RUN away! Buy a car ANYWHERE ELSE I beg you! Save yourself the heartache and financial woe. I plan on filing a lawsuit against JD Byrider and if I had the spare time would stand outside for hours each day to boycott their company.

Bought from Manchester nh store, 2nd vehicle bought at that location, have the warranty and magically since August 2023 they been closed abruptly someone said due to a legal problem of an accident that someone bought hours before and the passenger was killed, my problem is I have Christmas lights and I paid for a warranty now where is my refund if u ain’t open?

My fiancé had gotten a car from the by rider in fond du lac but the one on 27th constantly calls us about payments. He just recently started working again so we’re struggling a little bit at the moment with our bills but then they ask if we have anything we could sell or if we could borrow the money from someone. We have a 4 month old together and also have to care for him and I will not put my child’s needs last for a damn car payment. I don’t appreciate the harassment and constant asking of if we have anything in our home to sell. We have never missed 1 payment so for us to receive this treatment is beyond ridiculous. Will not be coming back to byrider after this car is paid off.

I'm am dealing with unemployment and I have Been having struggles with making my payments for my car jd byrider is not helping at all or being understanding about my situation I've told them before that I'm struggling with payments and they have threaten me with repossession how am I supposed to get a job and make the payments if they take my car it's unfair and not right they should alow the person that paying for the payment do like small one to help out if it means to extend the contract then that's fine it's stressful and has put me in the hospital alot with the payments

Still waiting for months just to get diagnosed. I'm here now but have multiple cars ahead of me . Customer service is rude not helpful keeps coming up with excuses as to why I am waiting months . I had one problem when I first set up appointment but now it's turned into multiple problems with the car .my car is literally breaking down and they won't help or do anything.. they always have excuses .. not even tryna give me a loaner but I'm on time every week with money for my payment. They don't care about customers just want money it's sad . I'm at the bandera location in San Antonio so beware it's a ripoff . I wish I could've spent my money elsewhere.. so I would not recommend this place at all it's trash

I just wrote the complaint up above. They are rude, they don’t accommodate you when they have to keep your car. They sell junk cars they don’t know how to diagnose what’s really wrong with the car. My car has been to and in the shop the past year for stuff that should have been taken care of before they put it on the lot to be sold to people. Joe the manager doesn’t care about the customers all they care about is commission and putting money in each others pocket. They take advantage of people with not so good credit! They need to be sued or something! They ARE NOT RIGHT! They SUCK!

Help me understand my contract and why I still owe the “original balance” after I voluntarily surrendered my vehicle. Jan 26, 2019 I stopped the payments on the 2011 HYUNDAI SONATA and decided to return the vehicle to the lender willingly because the dealer voided my warranty rights. The vehicle was still in the warranty, and JD byrider refused to fix the issues with the car under the warranty. The engine was defective with knocking noises and smoke coming out the engine which caused the vehicle to go completely disabled. I reported this to JD Byrider mechanics, and I payed to tow to their shop and they said it was the starter. Even though I explained to them exactly what happened. They wanted me to come out of my pocket to pay for something that wasn’t even the issue. So I voluntarily surrendered the vehicle.

They never sent me anything in the mail about how much my balance was going to be or deficiency I had to find out through my credit score. I know that I am supposed to pay a deficiency balance and I was prepared to. In my contract, interest are not supposed to be applied if I voluntarily surrender due to engine issues that should have been applied in warranty. But if they want to keep arguing that I wasn’t in my warranty, what about the vehicle insurance that I was paying through the company? They didn’t report it even though I asked for them to. They did not inspect correctly or recondition the car as requested and they don’t have receipts or invoice if they did. I requested the dealer send a new contract that highlights the mistaken areas and gives a full explanation as to the reason for the changes. Also, a vehicle history report to prove any inspections made or issues with the vehicle.

J.D. Byrider return policy in plain language. If you bought a used car from J.D. Byrider, you may be able to return it, but you’ll have to contact the dealership for details. If something is wrong with the car and it’s under warranty, you can also look into your state’s lemon laws.

If the car fails to pass a safety inspection test immediately after purchase. The Hyundai Sonata 2011 vehicle engine failure within warranty so I returned it but they sent it to collections. I tried to look up this vehicles history on carfax, and there is no history on the vehicle as of today in 2023. How can that be true if I took it to the mechanic and had oil changes as well? When I got the vehicle it had over 30 recalls on that specific model and they didn’t give me a complete history when I bought the vehicle.

Predatory lending plays a big part in this contract and CNAC impossd unfair, deceptive, or abusive loan terms on me. 54 month term 23% interest rate plus principal fees which put me at risk of negative equity. JD BYRIDER is a BuyHerePayHere dealership and BHPH don’t rely on credit, but on income. At the time I was making $11 an hour full-time bi-weekly pay which accumulated roughly a total of 11,440 a year. Take away my bills from my income, phone, gas, light, rent and childcare, I definitely could not afford this vehicle & byrider representatives didn’t work to fit my budget as they promised. The sales representative manually completed the application for me & I am requesting the paperwork/ income that was put on the application to compare results of how CNAC came up with my total loan budget. The principal was extremely larger then the loan itself. Interest rates as higher than 20% were offered on car loans for 2011 Hyundai Sonata priced at more than double their retail value in 2019. Substandard cars at inflated prices

CNAC sent me a transaction history and my balance was different when I paid payments. When I made a payment the loan balance never changed. I have receipts, and I also have transaction history from my bank. INVESTIGATION ON THIS COMPANY NEEDS TO TAKE EFFECT IMMEDIATELY!

02-24-23 I was told to come get the truck. It was told to me that it was fixed. I promise to be there before 7pm that they closed. As soon as I came out of work at 6:30pm I went to to Miracle Motor’s Inc. d/b/a J.D. Byrider 2140 San Souci Pkwy, Wilkes Barre, PA 18706 and I was rushed to the payment department talked me into a bill of $4k in expense on fixing my issues on the truck. I was given a recipe that stated they install a new ENGINE, NEW EXHAUST MANIFOLD, TIMING CHAIN, VALVE COVER GASKET, TIMING COVER GASKET, EXHAUST GASKETS, OIL FILTER. I was charged $4,000 and when I took my truck home after several minutes the engine light came on and the same problem was there. The truck is worse off from when I dropped it of 5 months ago. I turned back to Miracle Motor’s Inc. d/b/a J.D. Byrider 2140 San Souci Pkwy, Wilkes Barre, PA 18706 but it was close by the time I got there. Now I have wait till Monday when they are open. As I standby, I did an overlooked and noticed an used engine, used starter, used manifold but yet I was charged for new parts. The parts they used was all old parts charged as new parts. I was told an new engine would cost me roughly 3k. I agreed on it but instead I got a used engine. This truck was never fixed and I was charged $4,000 but the truck is worse off from when I dropped it of 5 months ago. The parts they used was all old parts charged as new parts.

Since being with JD Byrider as a consumer I am very disappointed and would never recommend this place to my family and friends. The customer service and management have a bad attitude and need to treat customers better I'm dealing with an issue now almost every month where they would text me in Capital letter like they are shouting at me and on the day of my payments sometimes they don't give me a chance to make a payment in my contract it doesn't say that payments is due in the morning soon as they open up I feel harassment. I feel that sometime I do make my payment late but I do pay but still feel like they harass me an my family and also the texting I feel is harassment as well if someone can call me or email to see what can be done about this. I feel just because we have bad credit doesn't mean that we have to be harrarssed I will submit an attachment of one of the text that was sent to me. Please feel free to call me my number is [protected] thank you

I have been with jd by rider for a while my vehicle broke down and i called to have them tow and take to the shop they denied me help vehicle doesnt work and when i took it to soemone esle they never had changed anything before selling me the car and also sold me the car twice he value of the car. Asked to speak to manager which had me on the phone for 30 minutes on hold and then stated that find a way to get there to get my car fixed we have fixed the car multiple times

I brought a 2015 from JD Byrider location at 49 Worcester-Providence Tpke Millbury Mass. On August 16 2021 I brought 2015 Kia from them for 15680.56 my car payment were 234.00 by weekly. I know that car was over price. Within 6 months I had to replace back brakes at 600 dollars. The spoiler underneath the front of the car had to be replace. Then I learn that the car was either ran off the road or in an accident, and my merchant told me that why the raditor was pushed back too far.

I bout this car a few months from them for 16,000 in payments and every two months something is breaking in the car the transmission is being serviced for the second time the first time I went a month woth out my car and now it’s broke again and I’ve been with out my car almost two weeks there way too many problems with the car . I Pat my payments on time and there still a lot wrong with the car that needs to be fix like the wheel bearings , the rear defrost , , the thermostat, the trunk support is broke so the trunk falls on my head when I look in it to get something, and I’m not a mechanic that’s just what I know of I think I’m owed a working car at that price with no problems the car is costing me

More than it’s worth ..