Greenway Chrysler Jeep Dodge
Reviews and Complaints

I'm a combat Marine Corp Veteran that is stressed out with no vehicle to get to work or move my family around because of the lack of attention to my vehicle. 06/29 - My 2018 Dodge Durango was towed to Greenway Dodge. Today is 07/22 and they still have my vehicle and with zero ETA. We know it's all about the money with this company as they've only billed my insurance company for 6.7 hrs of labor in 22 days! I brought it Greenway expecting that the vehicle would be repaired in a couple of days; no eta or possible eta was given; I had faith since it was Dodge. WHERE's MY CAR! I've been calling or texting everyday because if not the vehicle will just sit their. This is unacceptable and I want my vehicle to be their top priority and fix it now! I'm tired of the smoke and mirrors; I've worked very hard to buy that car and I don't have no car or rental. The lack of communication is ridiculous; I have all the text conversations with the service department to prove all of this.

Purchased a used/certified 2017 grand jeep Cherokee from the dealer mentioned. 2 months after owning the vehicle, the paint starts to peel. After noticing the paint peeling, I went back and spoke to a few managers. They mentioned that it could be factory defected paint and sent me over to their body shop. At this point they told me that the vehicle has been painted in the past and of course it was a poor job and it was not defective paint from the manufacture. At the time of purchasing the vehicle, they told me the car had no accidents. After going back and forth a few times, their response was that i purchased a used vehicle and there is nothing they can do. I posted a negative review on their*** page and got a response from another manager. After some back and forth with him, he expressed that this isn't fair to me the consumer and even though it's not fair, there was nothing the dealer was willing to do i order to make this right. Now I'm stuck with a vehicle that has peeling paint and continues to peel. All i requested was for them to make it right and to paint the corner panel and they refused.

Greenway Chrysler Dodge will not remove my contact information from their email marketing programs. My company provided a "benefit" called *** that I signed up for in order to buy a new car. Unfortunately this caused several dealers to reach out to me - excessively. All but Greenway respected my wishes to eliminate contacting me directly via email or phone. I have requested via email and the "opt out" function over six times now and continue to get email advertisements from them. I reached out to their Sales and Leasing Consultant on 1.31.20 stating "Please unsubscribe me thank you." His response was "Hello*** you aren't subscribed to anything! I'm not some bot giving out tips of the day, I'm a person trying to help you. I have been reaching out daily trying to see how I can get you the info you need but I haven't heard back from you, what info can I provide?" I have on record at least 8 more emails (I had deleted some). I believe there is currently a class action lawsuit against Greenway for similar tactics and am surprised they haven't respected my wishes. Needless to say I won't ever do any business with them. I have other Chrysler/Dodge dealerships nearby I can work with.

On last Friday I went to Greenway Chrysler Jeep Dodge Ram. I took my 2006 Chrysler 300c to get a wire harness done on my car. When I arrived they did not have the wire harness. I was told to come back on Monday. I went back on Monday and they did not have the harness after waiting from 9 am until 2:30pm. I was told to come back on Tuesday. Chrysler fixed the wire harness. And the wiring for the trunk and also fixed the balace for the passenger headlight so that my headlight would work. I was there everyday except for Thursday. Today I started my car and my car will not stay running. I kept trying to start my car and it keeps cutting off, my car will not stay running it keeps cutting off. My car had zero issues with starting. Now I can not drive my car. I was there at Chrysler everyday except yesterday. I called George the service Manager and he was rude to me. I paid my money to Chrysler now I can not drive my car. George was very rude to me and he even drove my car and he will verify that there was no issue with my car starting. They have taken my money and have destroyed my car. My trunk does not open, and the headlight is very dim, I can not drive at night and now my car will start but cuts right off. I need help please, I am a victim

Spent over $6k on a new engine to learn the dealer ruined my windows and they won't fix it! My Dodge Nitro check engine light turned on to learn I needed a new engine. I purposely brought it to a dealer such as Greenway trusting I'd be all set. Well that wasn't it, it felt that they got $6k from me to make another issue to try to say they didn't do it and want me to pay even more to get it replaced. My first issue they said when replacing the engine a new water pump is included but when getting the car back, I learned my water pump was never replaced quoting "it didn't need one". After expressing my concern, they agreed to replace it. (Pending a replacement). The most upsetting matter is that they perform complimentary checks when bringing in the vehicle and they notice other things like tag light bulb out. The moral of the story is upon receiving my car back I noticed my windows not working. I immediately went back to the dealer to advise them and the manager puts their hands up saying we wouldn't do that. My vehicle has been in their custody for several days at a time and no one wants to take the liberty to fix the windows. They do complimentary checks and no where on the checks advise something at that magnitude of windows not working which I'm not lying about. I find this place not trustworthy and feel they need to rectify this matter immediately.

I went in back in July for a oil change and I pointed out to the service attendant how I had bubble coming up under the paint of my hood he took pictures and said he will send it off not sure where that he would call me back long story short I have called and left messages they never called me back i decided to go in see a service manager they said they will have it taken care of .they sent my car to the body shop they sanded the spot Down to bare metal and put a piece of tape on the hood took picturs again they did reach out finally and yes the car was in a accident I explained that to them. but the hood was never damaged it was only the 4 doors and fenders not the hood all that the boby shop that I was instructed to take my car to by my insurance company for it to be fixed did was put a gel.coat on it to blend the color in so it would match the color of the car so now the dealership in service won't honor the warranty but they sanded my hood and seems like they do not want to fix the damaged they caused all I want is if chrysler service dept won't honor the warranty then they should be held accountable for.the damage they did by sanding it down and I feel like they are giving me.the runaround so not to fix what they did now im.stuck with damage on the hood of my car because of them i have been going back and forth with them for the past 3 to 4 months with this and this is how they treat customers not happy about it at all

My vehicle was driven off the property without my authorization. I only authorized an oil change. On Saturday January 2, I had an appointment at Greenway Chrysler Dealership service center on Colonial Drive in Orlando, Florida to have an oil change ONLY. There were two runners (if that is what you refer to them) working on Saturday. I sat outside the entire time. Then I seen the same runner that drove my car to the back to have my oil changed drive off in my car. He drove off the property. When I asked why, I was told by the service advisor David P. he was driving to make sure the vehicle had no leaks. First off I am not stupid and I know you do not drive a vehicle to see if it is leaking. Further more my car was not leaking and never had any leaks. This guy was off the property with my sports vehicle ( Chrysler Crossfire) for 21 minutes with out my consent. I timed it. This is very unacceptable. This was not my first time at this service center. When I pointed out to David who was in my vehicle, he said it was the service tech when I know it was NOT. Basically he was calling me a liar. If this is acceptable for a business to condone an employee to joy ride in a customers vehicle and cover for him. That is not good work ethics. I called to speak to a manager and left a message and no one has returned my call. I was told by David P. that I would receive a survey regarding my visit and I have not received that either, I will never do business at this establishment ever again.

I came with a concern and they refused to repair the vehicle. Per their recommendation I took it to the dealer I bought the car, they found the issue. Since July , I've been sharing my main concerns with the dealership. I took care of all the maintenance they suggested. I payed the deductible with the extended warranty and after 2 days they claimed to have resolved the problem but I needed to come back on Aug. 2020 with the same concerns. They claimed they found the issue, and requested I pay the deductible again, I refused as I had already told them my concerns last visit. They made new repairs and another balancing and I left . Immediately noticed the issue was still there, I had been without my vehicle about 10 days then. Brought the car back with the same concerns in October , they once again kept the car and told me they needed to find the issue. They again asked for me to cover the deductible and I refused. They kept the vehicle another another 8 days and returned it after changing another component and told me they could not fix it. They suggested I took the vehicle to an auto shop and had the frame evaluated, as they believe it was frame damage. They also suggested I took the car back to where I bought it. I followed all their suggestions, after getting a positive report and verification that the frame was not compromised, I called Brian, service manager. He again asked me to take it to where I purchased the vehicle. I did, I got a new evaluation and they found more components needed and once again have requested for me to now pay a deductible and a new alignment. Greenway has done 3 alignments within this time frame. I've been calling and requesting to speak with George U, Brian (service director) and general manager Conrad L and none of they will return my calls. I'm refusing to pay any more for a repair that should have been resolved.

Fail to get paperwork and tag to customer in a reasonable time frame. Also doesn't return phone calls and managers are not available. I purchased my 2019 Dodge Charger on Sunday April 26th. I put a deposit on the April 25th, and the paperwork is dated that day, but I didn't sign until the 26th. The car was brought to me at my home. I was very thankful for that and I signed my paperwork at my home. I was told by Lonnie and David that I would receive a copy as soon as they arrived back to the dealership by email. They brought me the car around 1, so there was plenty of time. I never received a phone call or anything so I reached out the next couple of days continually being told the paperwork would be coming in the next hour. Managers were not available to be spoken to. They were with other customers and also don't return phone calls. I received a copy of my paperwork finally on the 28th from Ramon. I didn't even get all of the paperwork. I had purchased the most expensive warranty and had to ask multiple time for Ramon to send me the paperwork regarding the warranty. I was pleased to be done dealing with them until I was pulled over for an expired tag. I didn't realize my temporary tag they gave me had expired. I spoke to someone on May 30th who assured me latoya would reach out to me Monday and get it taken care of. She never called. So Monday June 1st evening I called the dealership to be told there were no managers that could help me so i had not update on my tag situation. I called back multiple times because they were transferring me to wrong extensions so I couldn't leave a message with the proper person. I called back again and happened to get lucky and the same person I talked to on Saturday about my tag and he gave me an update that said latoya was overnighting it. I had called around 7pm trying to talk with a manager on June 3rd and they told me a a manager would call me back and took my information. They didn't call me back that night or any other day. I didn't have it until 8pm Wednesday night, so as far as they knew, I was still tagless and upset and they didn't seem to care about customer service. It is now June 15 and i still only have a temporary tag and I have received a letter that says I must pay an extra $48 as per my vehicle tag Information sheet. I reviewed my paperwork and don't see where I agreed to pay extra fees. I thought when I signed my paperwork and loan documents that was it. I have had no luck getting in touch with anyone.

Horrible Customer Service On 7/20 I took my car to be serviced and have my tire checked because the pressure was low. I was told that I had to replace the tire and they would have to order a new tire because they did not have it in stock. I was promised a call on Monday 7/22. I never received a call back so I called them on Wednesday and was again told the tire was being ordered. On Friday I received a voicemail from the same service advisor telling me that the tire was in and I would have to pay $91 out the door. I called back and told the service advisor that I would be in on Monday because I had to travel out of town and was told to come whenever I can. On Tuesday morning my husband took the car in to have the tire repaired and after waiting 2 hours he was told that that the tire was given to another customer and they had to order another tire! I explained to the service advisor that we live 45 minutes away from the dealership and this was a major inconvenience not to mention a safety issue because my tire was so low! The service advisor expressed understanding and advised that he would speak to his manager to see how I could be compensated. The following day my husband takes the car back to have the tire repaired and the service advisor lied and told my husband that he have a $25 discount and he would only have to pay $91. The SAME price I was previously quoted. My husband explained to him that the price was the same and he did not understand how he was being compensated and asked to speak with a manager. The service manager comes over and has to ask another service advisor about the pricing because apparently I was being overcharged for the tire in the 1st place and then told my husband that he could not compensate him because we were only paying 1/2 price because we have a warranty. My husband explained to the service advisor that his employee told us that we would be compensated due to their error and the service manager said that he was unaware of the issue and he did not know that we were told that we Would be compensated. So my husband explained to the manager that the service advisor told us that he would speak with his manager regarding this issue and even tried to tell my husband that he gave him a $25 discount but the price was the same. The service manager apologized and said that he would speak to his director and have him call me. The next day the same service manager called and told me there was nothing they could do to compensate me because of my warranty. These people lied several times, put my husbands safety at risk, and did not even have to decency to own up to their mistake and keep their promise.

This auto dealership called Greenway Chrysler Dodge Jeep Ram has been the worst company I've done business with, they have very shady sales practices! I want to keep it simple, because it really is, but this auto dealership known as Greenway Chrysler Dodge Jeep Ram, from which I recently purchased my new vehicle from last month, on November 9, are complicating my situation and are lying about the matter. Four things this dealership is doing is what's leading me to file this complaint and than to be lawsuit. 1. Overpricing - The window sticker price for my vehicle was never provided to me, I thought it would be in the dozens of papers that are in an envelope that they gave to me, but it's not there. I had to look up the window sticker online and when I found it, before all the warranties, fees and taxes, I see that I paid an overpriced amount from the original window sticker price. 2. Lying - Before I purchased the vehicle, the salesman told me that I would be receiving a discount from the dealer when I purchase the vehicle and he even brought out the paper THAT I SIGNED BY PEN that I would be purchasing the vehicle with a 2,000 dollar discount from the price that they had purchased it from the Manufacturer. But that discount was never provided to me, and when I told salesman about it , he answers "what do you want me to do about it" and I say I want it to be fixed and he goes talks to his manager and his manager has nothing to say, I talk to someone else and that person shifts the responsibility to the salesman that I just spoke to. 3. Hiding Contracts - This subject connects to the one before about the discount that I was said to be receiving and even signed to receive, so I'm in my car just looking through the piles of paper they stuffed into two envelopes for me after I purchased the vehicle, and I just can't find the contract that I had signed for in which I would receive the discount, instead I'm looking at an inflated amount of over 4,000 dollars above the price that I signed to purchase the vehicle for, I signed to purchase the vehicle for 40,000 dollar before fees and taxes, but what I'm looking at on this inflated contact is over 44,000 dollars before fees and taxes! So I go to the dealership and speak to the salesmen and they make different statements one after another like "that's the manufacturer's price" a salesman says as he points at the vehicle purchase price on my contract, and I point out that's the vehicle purchase price, that's the price I'm being charged for, and it's weird to me, because I don't remember buying the vehicle straight from the manufacturer, I bought it from a dealership and that's what this vehicle purchase price is, from the dealership! They didn't want to take responsibility for anything and statements like this were said "I've actually never seen this before" a salesman says while holding my inflated contract, so you are a car salesman and you've never seen a vehicle contract before? And another salesman at his desk says "We shred all our paperwork" which should not matter at all, all contracts should still be in the system so print out another one and honor it. But nobody wanted to look further into the problem but rather shift the responsibility to another person, and that person was not even there, I have to come to the dealership another time. 4. Different Dealership Service Charges - I point out to the salesman that I have two different sheets of paper that are stating two different number of charges for the dealership fees, and he tells me if I do the math it adds up to the same amount, so right in front of them I tell them if you add this to that it doesn't equal to this number right here, and he looks at the paper and than shifts the responsibility to someone else, and that person is not even there.

Deficient and negligent service provided by Greenway Dodge. 9103 E. Colonial Drive, Orlando 32817. [protected]. On 06/03 I had to have the car towed to Greenway because it wouldn't start. The vehicle arrived around 10:30am and I was told the mechanic couldn't check it until Thursday. I didn't hear back from them until Friday letting me know it was the starter that needed to be replaced and the rear passenger tire had a tear. I deferred buying the tires at this time but asked for the starter to be replaced and to please do an oil change on the vehicle. I received a call on Saturday stating the car was ready and the battery would probably need to be replaced. I arrived after work in Bushnell at the Post Office about 2:30pm. . When I went to pick up the vehicle I noticed it wasn't in the customer pick up area. Upon paying for the repair I asked the cashier where was my vehicle and who has the keys? She called to ask and the service agent Kelton came out to talk to me. He then informed me that the battery was dead and the car wouldn't start. Needless to say this wasn't what I was previously told. I was told the car was ready and the battery would eventually need to be replaced. They tried to jump the battery but the car wouldn't start. I got a lift from my wife we went to an *** store and had the battery checked. It was charged and had good amperage. We went back to Greenway and spoke with Kelton. He was surprised with what I told him as his mechanic had told him the battery was defective. We tried to start the car and it still wouldn't start. I asked Kelton to try a new battery and if it turned on I would buy the new battery. While we were waiting for the new battery I decided to check the oil dip stick. I was very surprised that the dip stick came out bone dry. I wiped it and checked it again. The dip stick again came out bone dry.. I informed Kelton of this and showed him how when you take out the dip stick it came out bone dry. He was surprised and mortified. When he spoke to the mechanic the mechanic acknowledged that he had drained the oil, replaced the oil filter but forgot to put the oil in. The mechanic came out to the car with a container full of oil and poured the oil into the car. He didn't acknowledge us. He didn't apologize at all. He just poured the oil and left. Can you imagine what would've happened if I hadn't had the issues with the battery and had driven off their lot in a car with no motor oil? The dangers of such an event occurring are many. This is negligent service not just poor service. We left the car in order for it to be checked and determine why the car isn't turning on. It had been working properly prior to the starter going out. On Monday I received a call and was informed that the issue they found was a defective ground cable on the battery and not the battery itself. I asked them to give me the starter they removed. It was given to me in a box. After work on Thursday, 06/11 I took the starter to several auto parts stores and the starter was found to be fully functional and not defective at all. Greenway Dodge didn't properly check the cause as to why my car wouldn't start. The just stated it was the starter, changed it and charged me close to $400 for a part that wasn't defective at all. Had they been more diligent they would have found that it was the defective ground cable and not the starter and I wouldn't be $400 out of pocket. That misrepresentation and the fact that they drained the oil from the car and didn't replace the oil until I discovered it was empty and pointed it out to them has left me very outraged of their lack of professionalism and careless attitude towards the safety of their customers. I would like to be reimbursed the $400+ I was unnecessarily charged for a part that was never defective to begin with. I will gladly return their starter to them.

1. my ignition area became loose upon normal start up 2. my car needs dashboard replacement due to damages sustained with recalled airbags $3600.00 Good Afternoon, I was instructed to contact your office via email to dissolve a grievance that I have of concern with Greenway Motors Dealership, Orlando in Florida. I have a 2005 well kept Chrysler 300 that had movement in the ignition area for no known reason. In fact, I had car checked for hesitations upon startups and changed my battery at least twice in last two years. I had car towed to the Greenway Dealership when my ignition key entry area was no longer secured to dash upon delayed start. It needed the attention of the dealership per my family and all that know that I do not drive the car to the extent that I would have any disruptions on my dash area ever. My family anxiously awaited until Greenway called and all assisted me with the recalls associated with my car to be sure the car was safe to drive. Our concern was that if the vehicle could stall while driving, the ignition shift could actually cause my car a safety hazard and my steering area would freeze at any time the ignition shifted off. The Greenway called me with the diagnostic that I would need to pay for a complete dash. Service Advisor Henry inquired on voicemail and via phone call if any person serviced the car in the dash area and I asserted not to my knowledge. The car has never caused me any issues for the dash area. Henry, car service advisor asked me same questions repeatedly. My car was last checked for battery and replacement is in the trunk. I do not drive the car in any manner to assume any interior damages to the dashboard area. The car was quoted for whole dash at 3,600.00 which was with the effort to have a consideration that he could ask the manager for a discount. Henry told me to contact family with the news and cost as they have been very concerned about the hazard of driving this car. I did contact my family as Henry respected their input for the extensive interior dash damage. Upon calls to my family, my brother and my son advised me that there was a recall in the dash area for the airbags on the left and the right side to which was significant compromise to the dash area. My family all agree that any disruptions in the dash was probably directly associated with the recall that was registered in February at the dealership. I shared this information with Henry. My family was told to contact local motor vehicle consumers operations to ensure that the recall was honored as cause for concerns of a compromised dash that caused the ignition to stall or hesitate and give movement with the turn of key. It was not obvious until Henry and service person had the diagnostic and testing administered. I am seeking a resolve in my circumstances that have been of no fault of my own or any wear and tear to cause the dash to be damaged to the point of paying for full dash board and the labor costing 3600.00. There needs to be accountability to recalled items and damages sustained if no other reasonable work was done in that area of the vehicle. Both passenger and driver side air bags were replaced and there probably was no interior inspection done to address damages or notification of damages. It is possibly a national issue with substantial cases of dashboard issues sustained on these vehicles. It is my assertion that I am concerned no service department would not recognize this is a compromised area directly associated with the 2018 recall of left and right air bags in the dash area. Henry explained my whole dashboard needed repair and this is what recall of airbags was specifically about. I am not sure if this division below deals with dealership issues either. I am pleased to say the car is well kept and there has been no internal damages of vehicle to cause this damage without the compromised repairs if issued dash recalls of air bags.

This dealership damaged all 4 of my wheels and are not willing to fix them. Service also charged a bogus diagnostic fee for warranty items. I initially took my 2015 Jeep Wrangler Unlimited Sport to Greenway for a clunking noise coming from the rear differential. I was told by *** that I would have to authorize a charge of $90 in case the technician found something wrong that was not covered under warranty to which I agreed. Later that day I received a call from *** stating he needed to up the authorization fee to $200 to which I agreed. *** made it clear if their technician found the issue was the differential that would be a warranty issue and I WOULD NOT be charged any fees. March 31st, *** called and stated there was a rear main seal leak that he would like to fix. (I did not bring the Jeep in for this, but because it was a warranty item I agreed to let him do the work) *** stated the technician found that all my lug nuts on my rims were improperly torqued as well as the rear control arms and sway bar. *** stated the rear clunking noise was from improperly torqued nuts/bolts on the parts stated as well as a bearing and seal in the rear differential. He assured me this would fix the problem. On April 2nd, *** called around 4:30pm and stated the Jeep was fixed. He advised although the items fixed were under warranty, he stated his boss Brian stated they still need to charge me the $200 diagnostic fee. I stated I would speak to Brian once I arrived because this was a bogus fee and I did not feel this was right. Around 5pm I arrived at the dealership and spoke with Brian. I explained to Brian what took place and what was explained to me by *** when I dropped the Jeep off. Brian immediately became defensive. He stated *** was only 19 years old and was still in school. He stated it was not his problem if *** did not explain things correctly. He went on to say and rant about how he had to lay off 30 people and he normally charges $175 per hour and he does not work for free. He said I am paying for the expertise of his technician. I told him I am not paying $200 especially when I authorized additional warranty work that I did not go there for. He slammed my paperwork on his desk and asked what would it take to get me to leave because he is tired of listening to me. At this point I stated I would just pay the $200 but I would be calling Chrysler Corporate to file a complaint. At this point Brian said he did not give a [censored] but reduced the fee to $99.03 I paid the $99.03 and waited for the Jeep to be pulled up. The Jeep did not even make it out of the driveway before stalling in the middle of there roadway. I was able to start the Jeep and drove it home. Before I arrived home I noticed the clunking noise was still there, after all that my Jeep is still not fixed. I called the dealership and asked for Brian, but I was told he already left for the day. April 3rd is my birthday and I had to go back to the dealership to deal with the problem and Brian's attitude. He test drove the Jeep along with his technician and agreed the problem was not resolved. Brian told me to bring it back on Monday April 6th. He would not let me leave the Jeep and refused to bring me home. April 6th I dropped the Jeep off around 9:30am and handed the key off to ***. Later that day *** stated the problem was the driveshaft and he would have the part on April 7th. April 7th *** called and stated after installing the driveshaft the problem still exists. He stated I was right all along and he ordered a new differential and he would have the part April 8th. April 8th *** called and stated the new differential was installed and now the problem has been fixed. I went to the dealership to retrieve my Jeep. I tried again to speak with Brian but he brushed me off so I just left. This time when I got home the noise was fixed so I decided to wash my Jeep since the repairs were completed. I noticed all 4 Wheel Rims were scratched and dinged. April 9th I contacted *** and advised my new rims have been damaged. I sent pics of all the rims. Brian denied claim

the dealer told me that they repaired an issue charged with my truck me and after i paid them i realized the same issue and many more were present. On 08/17 i took my 2002 Dodge Ram 1500 to the Greenway Jeep/Dodge dealership service department on the understanding that they could make specialized repairs on my vehicle specially electrical/computer repairs. I had been dealing with electrical/transmission as the truck would give a code #PO748 "GOV PRESSURE SOLENOID - Open or Short" all the mechanics i went to werent able to resolve this and i had this issue for months so i really had nowhere else to turn, the dealer`s service advisor named "Brandon J" took my vehicle in and asked what where the issues, i told him the instrument panel was not working and that vehicle was not shifting (i presumed were transmission problems). For almost a month i received a few phone calls from "Brandon" informing me that the cluster panel was replaced and that there was still an issue with the "shifting". To which i was relieved to hear and see that they were on the right track to finally solving the issue that had caused so many problems. On 8/31 "Brandon" Once again called me to inform me they figured out the problem and that they needed me to approved a new price for more repairs, they told me they also needed to replace the "Power-train control module" which made a lot of sense seeing as i felt i was having a transmission issue and such a device controlled that part of the vehicle, i approved that repair on the understanding that that would solve the issue as they assured me. On 9/5 i received a call from "Brandon" and they informed me my vehicle is ready, i asked if it was running well and if there were any issue and i was told there weren't and it was ready to be picked up. I immediately made my way to the dealership to pick up my vehicle which i was told was ready. Upon arrival i was given an invoice to sign and and i was told my vehicle would be pulled up to the curb as was done to the 2 previous customers in front of me in the line, since it seemed very routine i was suspicious of anything and eagerly waited to received my repaired vehicle. When i entered my vehicle i was immediately surprised and disturbed at the fact that the "check engine light was still on" and that the A/C light was not working and the defrosting light was flashing constantly none of these issues were present ever before. I did not move my vehicle and immediately returned inside to find "Brandon" so he could answer to me why these issues were still present. he told me the vehicle was still sending a code for a problem in the transmission the vehicle most likely had transmission issue. I was instantly confused and asked him why am i being told this now if that why i had the vehicle diagnosed to begin with for that problem. He told me there was a different diagnostic for that which i found to be ridiculous because when i brought the vehicle the first day i stated it wasn't shifting, seeing as i was upset Brandon had a technician check the vehicle again and explained to me that the vehicle was low on transmission oil. i immediately became irate and explained that was unacceptable as my truck was sitting there for a month and this is the first time they check the transmission fluid? I instantly became very suspicious of the fact that they did not inspect my vehicle properly or diligently and they simply replaced parts they guessed to be damaged (aside from the panel which is the only thing they did that is working) I also did not wish to leave my vehicle on their garage as i did not feel comfortable with their service. As i drive my vehicle back home my Mother notices a cable or hose dangling from the bottom of my truck near the transmission which indicates another issue that i find the dealerships service department did not diligently handled. i am extremely frustrated with the fact that they did not make any effort to correct their clear mistakes or accept any responsibility and simply leaned back on their disclaimer that i was "satisfied with the repairs" since i submitted payment

Asked to speak to General Manager, Conrad L. Told sarcastically that I could go to Jamaica if I wanted to speak to him & laughed at by employees. Purchased used 2009 Saturn Sky on August 1. Called in advance to verify that I could transfer my existing tag to this vehicle (trying to minimize my time at the dealership so that I could arrive at work on time). Informed, "Yes, this is a common practice that is easy for us to do" over the phone. Arrived at dealership with tag in hand and informed the salesman "Nazim". He confirmed that it would be "no problem" to transfer the tag. This was witnessed by my companion. Spent the better part of the day waiting in dealer showroom to pay cash for the vehicle, after informing salesman that I had to go to work. After 7:00 pm, we were told the dealership was starting to close and that they could not transfer my existing tag, as promised twice (over the phone and in person). No explanation was given. Salesman said I would have to pay extra for a new tag, which I later discovered, I did not need (nothing wrong with existing tag). I frustration, I paid extra because I did not want to be late for work. Didn't even make it out of the parking lot and the tire pressure sensor monitor light came on and the front drivers side turn signal light did not work. Returned car to service department. They claimed to have fixed these problems. Didn't make it out of the parking lot for a second time without the same turn signal light not working. Returned to the service department. They said they fixed for a second time. Didn't make it out of the parking lot for the third time. This time the check engine warning light came on and low coolant warning light came on. Shut engine off immediately in service department parking lot. The service department manager, opened the engine bay hood and showed me coolant all over the engine bay. Was told that I would have to spend another $500 on a car that I just bought and had barely driven for a new heater core. The service manager also suggested that I could bypass the heater core for $500 but, would not longer have heat in the car. I declined this very unsafe suggestion and paid to have it fixed properly. After multiple promise dates that the car would be repaired, finally told that the car was repaired after 1 month in the shop. Didn't even make it out of the parking lot for a fourth time without the check engine warning light and low coolant warning light coming back on. Shut engine off in parking lot again. Service manager told me they would have to bleed the air out of the coolant lines they had just repaired. Finally got the car back. Had it for a week. The check engine warning light is now back on. Asked to speak to the General Manager, Conrad L, in person at the dealership. I was sarcastically told, "You can go to Jamaica, if you want to talk to him" and laughed at by the employees. When, I brought this to the attention of Patrick L. ***, the used car director, he made disparaging comments about the young people working at the dealership not knowing what they were doing. I corrected his wrong assumption and pointed out the old man with grey hair and glasses at the front desk that had actually made the comments to me. To his credit, Patrick eventually gave me a car to drive until repairs were done at additional cost to me for a car that I just bought but, hadn't been able drive off the lot without a mechanical issue. Spoke to Travis L, the service manager, to see if he could get in touch with his father, Conrad L. Although I had explained all of this to him, he asked "Why?" and told me that he could not even contact his father. Seems fishy to me that a service manager can not contact the general manager on a professional or personal level. Left multiple messages with Vickie, the general manager's assistant. She said that she could only send him emails (which she claims she did). To date, I have not heard from him after 1.5 months of trying. I called the FCA corporate office and was told that Frank *** was that district manager but, could only be contacted though the franchise.