Scott Clark Toyota
Reviews and Complaints

Price advertised was $1000 less than price negotiation. Was advised a new set of keys had been made to reflect the increase, but did not receive. Was told $1000 increase was due to new set of keys made. Confirmed before pick up that a set of keys and fobs would be waiting. Did not receive. Have one key and a glove compartment key. Sales person also misrepresented work done on vehicle.

Ran my credit on May 13th. Never signed off nor did they ever give me a copy of the report. Customer service and response is horrible. Ran my credit on May 13th. Never signed off nor did they ever give me a copy of the report. Customer service and response is also horrible. They never gave me a copy of a credit report or told me when it was being ran. I was told a "manager" would call me back to stay by my phone. That was 3 days ago. I went to *** and bought a truck from them. Remove this credit inquiry from my report.

We were told our 2007 Sienna minivan could not be repaired so be bought a new one same day from them. Car fax on 2007 said alternator was replaced. We were told our 2007 Sienna Minivan could not be repaired. We advised them that RPMs were randomly going up and down, lights on dash flashing. We thought it was the alternator. Service dept said not alternator and that car could not be repaired. It was a drive at "your own risk" because problem was intermittent. We bought a new car from them for concerns about safety. Just 2 days ago, got a car fax on the 2007 stating alternator was replaced. Called dealership 5 times and they promise to call me back each time with a resolution. no calls back. I now have invested $30,000 in a new minivan with these people who I do not trust. Wish I could have my old van back. Need some remediation. I asked for my old car back...was told they already sold it back out to a new owner.

Scott's Clarks Toyota website listed false advertise to lure people in and try a bait and switch. March 1,2021 I found a vehicle on Scott's Clarks Toyota website listed at a price significantly less than everywhere else. Excited and curious that it may be too good to be true, so I called the dealership to inquire about this vehicle. I was told the vehicle is available and to come in to check it out which I did. Once I arrived I was told that the car was actually advertise at an incorrect price and was pushed into buying another vehicle at a much higher price. At the same time the sales person kept telling me it's still a great deal. At this point I just didn't feel comfortable doing business with a dealership that would false advertise to lure people in and try a bait and switch. Upon doing some extended research I found Scott Clark's Toyota is obligated to honor advertised price and I brought this to their attention. I am doubtful they will based on their business practice and many other negative reviews.

Customer service and bad business practices Saturday, I went with my sister to cosign for a car. When we got there, we were greeted and the process was started. The car was already picked out, had my sister's name on it, all we had to do was enter my information for a cosigner. However, my information was entered, my credit was run, and we were informed that the car was already sold, but that I was approved for $10,000 (my sister apparently was not approved for anything). They showed us several cars within the $10,000 range, however, my sister's budget was $6000 at the most. I was very unhappy that my credit was run for no reason at that point. In speaking with the "manager" Matt C, we were informed the car was in the process of being sold when we got to the dealership for our appointment. He stated "unfortunately these things happen and there was nothing that could be done since the car had already been sold." Why run my credit if the car we came for was already in the process off being sold without informing me of the situation first? I believe they ran my credit just to see how much I would be approved for to try to get a bigger sale.

bought a truck from scott clark and after purchase realized the truck is leaking oil and looked to be cleaned off before delivery. I bought a 2008 toyota tundra stock #*** from scott clark toyota on 11/30. Realized the oil was leaking a few days later on my drive way. I took it to a shop and raised requested to have it looked at. The Truck was cleaned before delivery hiding the fact it has a existing engine oil leak. My account or customer number is #***. The salesman is Daoud H. The payment amount total is $16,060.66. The form of payment is finance. It took over a week and a half to set up an appointment and have it looked at. I was told if i did not have an appointment they would not look at the truck. After i requested to speak to a manager and was told multiple times there was nothing they could do they finally set up an appointment. Once i dropped of the truck they then called me and told me they would NOT fix the leak because they think it's seaping and not a leak. I told them to look at the visible drip and leak it left on the parking lot while they had it parked and they did not want to hear what i had to say and proceeded to tell me they are only doing what the sales manger told them to do... I have pictures of the leak and the oil spot on my drive way. The customer service was very poor and no one would take my complaint seriously. I spoke with every one i could and no action was taken as far as fixing the leak. The last time i talked directly to *** he assured the issue would be resolved and the sales manager would reach out to me. That was on 12/17. I have not heard from anyone from scott clark toyota at all and i feel like they just do not want to own up to the issue at all.

I brought an Extended Service for my Toyota Prius. Scott-Clark did not honor it. Sales Person James M. We brought a Pruis at Scott-Clark Toyota on October 13. The sale person suggested that we buy an Extended Service Contract, he said after seven years of owning the car we could get our money back if we did not use it. This Extended Service would pay for electrical problems if occurred. So we brought the Extended Service. The cost was two thousand, three hundred and sixty nine dollars. We paid off our car, did not need to use the Extended Service, and call Scott-Clark Toyota for our refund and the woman from customer service said that we missed the due day. First, we were never not told there was a due date or I had to cancel. Secondly, we looked for the contract that stated that. The contract we found listed the services I would receive. It was not included in my paper work from Toyota. We have been driving Toyota cars for twenty years, and use their mechanic shop to service our car.. I(***) asked the woman from customer service, why I did not receive a letter or phone call to let me know that the service was about to end, she stated that it was my responsibility to remember the due date. I explain to her I never was told that I had to cancel or there was a due date she said look at your contract. I could not find the Extended Service contract. I felt insulted that they did not give me the courtesy to remind me that the Extended Service was coming to an end. This is a horrible and shameful practice. In addition the woman from customer service who I was directed to talk with had a smug attitude.. On January 12,2021 I was told that man in charge of customer service would give us a call. We never received a call. Thank you.

Cancelled warranty products not refunded or adjusted to the total loan amount. I've traded my old pickup truck to Toyota Tacoma 2021 vin# ***MMXXXXXX on 10/16. The Finance officer didn't tell me that the he put the retail sale contract on the enveloped that he mentioned to put on my compartment because it has the proof of transfer of tag in case police stop me on traffic for certain issue. It took several days before I found out that the sale contract was on my compartment and was surprised that they charged me for warranty products they told me free during the trade-in negotiations. On 10/29 we agreed the cancel the warranty products and I've signed a cancellation request for Service Contract, Powertrain Wrap Platinum and Road side Assistance products totaling to $5,598.00. These product amounts were not disclosed during negotiation and signing of contracts. Also, I was not given any copies of warranty products sold to me. Reported this issue with Toyota with case# XXXXXXXXXX. When I talked to the Finance officer on why he didn't give me a copy of the warranty product sold, he told me that it's no longer their policy to give that. Where in fact, I've asked the Sales Manager helping me to resolve the issue if that is their policy and he told me that it's not and he will have a talked to the Finance officer. During signing of the cancellation request, I was told that the total loan amount will be adjusted/reflected within 3 weeks. It's more than a month already and I called and left a message to Steven (Sales Mgr) yesterday and called Toyota again to report the issue. As of today, I have not heard from *** Toyota and my loan amount is still not adjusted and my first payment was already posted which means that the interest and principal balance are wrong and based from un-adjusted loan amount.

LEASING WITH OPTION TO BUY WAS TOLD THAT ALL MONIES WOULD GO TO BUYING THE TRUCK IF I DECIDED TO PURCHASE WHEN LEASE WAS UP UNFORTUNATELY IT DIDNT. IN 2018 WENT TO PRICE A TOYOTA TACOMA SALESMAN CAME OUT WE STARTED TALKING ABOUT A TRADE IN AND HE SUGGESTED THAT WHY DONT I LEASE IT TO SEE IF I LIKED IT NEVER LEASED ANYTHING BEFORE SO THEY STARTED PUTTING TOGETHER SOME NUMBERS FOR WHAT I COULD AFFORD I WAS BEING HESITENT UNTIL HE CAME BACK AND SAID 2YR LEASE NO MONEY DOWN23000MILESTHATICANNOTEXCEED AND ALL MONIES WOULD GO TO PURCHASING IF I WANTED THE VEHICLE AT END OF LEASE SO WE AGREED ON IT A WEEK LATER THEY CALL ME AND ASK ME TO BRING THE CONTRACT BACK TO THEM THEY LEFT OUT SOME IMPORTANT INFORMATION THAT WAS GOING TO BENEFIT ME SO I GAVE THEM THE CONTRACT BACK SO THEY COULD MODIFYIT LIKE THEY WERE TALKING ABOUT THE GUY COMES BACK AND STARTS EXPLAININGTO ME THAT IT IS BEST TO DO A THREE YEAR LEASE AND THIS GUY SAID THE SAME THING THE SALESMAN SAID ALL MONIES WOULD GO TO PURCHASE AT THE END OF LEASE IF I WANTED TO BUY NOW THE WHOLE TIME I HAD THE VEHICLE MADE THE SERVICE APPOINTMENTS ON TIME I WAS NEVER LATE WITH ANY PAYMENTS JUST GOT THE TRUCK REGISTERED AGAIN BECAUSE I DIDNT WANT THE TAG TO EXPIRE KNOWING THAT AUGUST MAKE 3YRS FAST FORWARDTO NOW THEY SEND ME A LETTER SAYING I NEED TO COME IN AND DISCUSS OWNERSHIP OF THE TRUCK BEFORE IBE PENILIZED WITH MILEAGE AND DAMAGES SO I GO INTO MAKE A DEAL WITH THEM AND NOW THEY ARE TELLING ME THAT ALL THE MONIES THAT I PAID FOR LEASING WAS NOT GOING TO BE APPLIED TO THE P URCHASE IM TALKING TO THEM ABOUT WHAT HAPPENED AND THEY ARE TELLING ME THAT ALL OF THE PEOPLE THAT ARE INVOLVED IN THIS NO LONGER WORK THERE I ASKED FOR PAPER WORK THEYWOULDNT SHOW ME THE ACTUAL PRICE OF THE TRUCK WAS 32000 THOUSAND KNOWING THAT IM 14000 THOUSAND INTO THE TRUCK TO LET GO AND EVEN HEN I MADE THE SUGGESTION ABOUT GIVING THEM BACK THE TRUCK I WAS TOLD THAT I COULD POSSIBLYBE TAKEN TO COURT SO NOW IM IN A NEW CONTRACT FOR BUYING THE TRUCK WHICH IS WORTH 33182 DOLLARS ALONG WITH THE 14182DOLLARS THATS ALREADY BEEN PAB ID MAKING IT A GRAND TOTAL OF 47364 DOLLARS WHICH ORIGINALY THE TRUCK WAS LEASED FOR 32000 ISNT THAT PRICE GOUGING IN THE MIDDLE OF A PANDEMIC.

A. Broken the contract B. Deceiving the customer C. Discrimination D. Charged first Month Payment and Did not Deliver the Vehicle for a month A. Broken the contract a. On March, 17 2020. Customer signed lease agreement and paid first month payment of $235 with Credit Card with the VIN # and both agreed the next morning the vehicle would be delivered to customer home. b. The Toyota dealer broken the promises did not deliver the vehicle I leased, not return the phone call until I called the Toyota district of office in the afternoon (The customer has to cancel the engagements with the cost). c. With the request of the district office, the sale manager returned the phone but he said "they do not have the vehicle and need to back off the contract without my agreement", The customer requested either one of alternatives they were offered. They have never returned the call. B. Deceiving the customer a. On March 17, the sale manager called the customer that they are willing to make a deal on the particular vehicle previous tested driven and discussed. Ask the customer to come in the dealership processing the paper work. b. After everything done, I has told that they do not have the vehicle (why they called the customer if they do not have the vehicle). c. The customer had been asked to take look several alternatives and after several hours, the customer had chosen the 2 alternatives with the price they offered. d. Unfortunately, after we back in the office to processing the paper work and the sale manager dishonored the both price he offered. However, the sale manager suggested there are same vehicle (they have VIN#) as the customer lease already on the way to the dealership and they would be gotten it tomorrow morning and would be able to be delivered to the customer home. The customer had agreed the solution and left dealership closed to 9:30pm even without the dinner. C. Discrimination a. The customer believe that they have been discriminated because they do not speak the perfect English b. The customer believe that they have been discriminated because the dishonored offering twice on the both alternative vehicles c. The customers believe that they have been discriminated because they lies about twice promises with the actual VIN# on the lease agreement (where are VIN# coming from). D. Charged first Month Payment and Did not Deliver the Vehicle for a month a. Charged first month payment b. Neither deliver the Vehicle nor refund as of today c. Not returned the inquiry

Purchased used car from Scott Clark Toyota and have items that have yet to be provided and promises not kept. We came to the dealership to test drive and see the car, upon which we both liked after driving the short test drive with a new salesman who knew very little about the car and probably less than I did myself based upon my own research. The car pulled slightly to one side, the service sticker showed an oil change was past due, the 3rd row headrest was missing and the passenger rear quarter panel did not seem like it was fully in place (screws/bolts lose, and pulling away). After the drive and looking the car over as best we could in the parking lot, we decided to talk numbers and see about our trade, a 2018 Highlander we purchased new from our hometown dealer. The third (or maybe 4th) time with your finance team, they finally offered an amount we thought reasonable, but still not the value shown by your website, but close enough that we accepted. Accepting the trade value and agreeing to the price of the Yukon, there were a few items I wanted done before deal was finalized: 1) alignment done as car was pulling, 2) Rear quarter panel fixed, 3)oil changed and 4) rear headset purchased, all of which Mike said he would take care of. We agreed to come back the following day and pickup the car after the items were taken care of and detailed. We arrived the following afternoon to take delivery of the new car. Upon inspecting, the headset was still missing (Mike said he would order and follow up with us), he said he had the oil changed (how do we know he truly did if other promises have not been followed through on?), gave us the alignment paper showing it was completed and confirmed the quarter panel had been checked and was in good condition. To this day, we still have not received nor had a follow up from Mike regarding the headrest and are disappointed by the fact the quarter panel was NOT checked as you can see from my attached pictures. Brackets are broken and even the rear blindside sensor is being held on by one little screw. Just recently, I checked the cabin air filter as part of general maintenance I perform and was astonished by what I found. You'll see in the attached picture the debris found when I opened the compartment. Keep in mind, we have only had this a couple of months, garage kept and this is what was found. This said, I know for a fact this had not been serviced by ***, which says to me never buy *** again. Attached picture of the cabin air filter compartment, and have other supporting pictures to provide of the sensor that is barely attached as well as the rear quarter panel.

We were sold a 2014 Honda Civic that had been badly damaged in a wreck and the dealership did not disclose this before purchase. On 4/4, we drove to Scott Clark Toyota to look at a car for sale on their website. Upon arrival, we were told it just sold. We were then introduced to a 2014 Honda Civic. Looking at the car, it appeared to be in good condition. We inquired about the Carfax. Angelica T, the sales associate working with us, pulled up "a" Carfax that showed the vehicle to have no accidents. It was shown to both my husband and I. We test drove it a short distance and it seemed fine. We ended up purchasing the car and brought it back to Lewisville. They even gave us a multi point inspection assessment from their own service that showed the car was in good condition. At no time, did the dealership disclose that the car had been in an accident, nor did the dealership hand us a hard copy of the Carfax. Once home, our daughter, Leah, did look up the real Carfax for this vehicle and found that it had been in a moderate accident. We made several calls to the dealership and finally went down the following Monday to return the car and rescind the contract. Michael D, a sales manager at the time, told us they would take the car back. Once there, we got the run around and they even tried to sell us a new car. We even left the car there telling them we would have NEVER purchased the car had we known of the accident. After many days of getting nowhere, and thinking the car had been repaired correctly, we agreed to a $500 discount on the price and left with the car. The car was garaged and not driven for most of the spring into summer. In July, we parked the car outside and had rain one day. We found the seats had been soaked and the floor board had water puddled into it. We took the car to our local Honda dealership and asked them to assess the car. The attached video files will tell you that this car had been seriously damaged. In the opinion of the lead service manager at *** Honda, it should have been declared a totaled loss. The A, B, and C pillars had all been poorly repaired from being crumpled. The underside hid a large welded seam that had broken. The engine was not mounted correctly and missing an entire bolt to place it properly. The back window and driver's door had been replaced but not to factory specifications. The Mohican strips on the roof were not sealed correctly and they suspected that was where it was leaking. The Carfax is misleading because the accident mentioned in that report does not say airbags had deployed. The driver's side side airbags had deployed and been replaced. The car had changed color - it originally was blue and had been painted over with burgundy. Since finding this out, we have also made a complaint with the State Attorney General. I want to reiterate, we were purchasing this car for our 22 year old daughter.

Bought a new truck and had one of the worst customer service experiences. The dealer removed the pinstripe but they left scratches on the truck. On April 17th I called *** C Toyota about trading my 2017 Tundra in for a 2020 Tundra TRD Pro. I spoke with Mike D and we were able to work out a deal. They needed to get it from another location and it'll be next week before they can get the truck. Saturday morning I went to the dealership and did the paperwork. Before that I asked Mike when will they get the truck in. His response was it should be by the middle or close the end of next week. After the paper work I asked Mike again about the ETA and he gave the same answer. I left the feeling happy and satisfied knowing that *** C Toyota was able to get me what I wanted. This would be the 4th car that I have purchased from them. I purchased new Camry back in 2008 and had some issues with a big scratch on the door when it was delivered. That was my first time buying from *** C Toyota but after a few phone calls Harry C personally called me and made things right. That showed me that there customer service was number one. So in 2017 I came back and bought a new Tundra.Then in 2018 my wife and I came back and bought a new Rav4. Both times the customer service was excellent. That's why I came back to get the TRD PRO. Unfortunately this time it was the worst experiences I've ever had. April 21st I texted Mike just to see how things were coming along. He's off and will check first thing in the morning and let me know. On Wednesday I didn't here anything from Mike so I texted again and no response at all on Wednesday. Then Thursday Mike response with " Not here yet..hopefully by tomorrow" I responded back okay and if he has any idea where its coming from? Mike responds back with he'll check with his manager. Then silence again all day. Friday morning Mike calls saying that they were not able to get the truck due to some mix up. I'm already frustrated and disappointed at this point because of the lack on communication all week. So I texted Mike and ask him for his managers name and number. He gave me Jimmy C name and number. I called multiple times and left a message and still no one calls me back. 6:30 that evening I called again and got hold of Mike D. He was able to answer some of my questions. Saturday I spoke with Mike and we were able to get another truck but not the one that I had originally was told. Monday I came in to pick up the truck and I asked to have the pinstripe removed. When the truck came back it had scratches from the pinstripe being removed. I told Mike that was not good and it needed to be fixed. He takes the truck and comes back again after a while and it was still the same. That's when i asked to see a manager and they said to bring it back and they can have it fixed. Friday morning I texted Mike telling him that I was coming in Saturday morning and again no response at all. Today May 2nd I went back. Mike takes the truck to have it fixed returns and it still looks that same. I was still not happy so Mike takes it again and the second time it was not any better. He tells me that its a black color it will show everything. I told him I understood but THESE scratches were done by whoever removed the pinstripe. I just want it fixed. He gets his manager out there and I showed him what I was talking about. Again the manger tells me its a black color it will show everything. Again I understand "BUT" THE SCRATCHES were done by whoever removed the pinstripe. Then they both got some scratch repair wax and waxed the scratches. The wax just fills in the scratches for a while and the scratches will appear again. I also got very upset when the manage told me I needed to get some scratch repair wax. I had to leave because I was getting very upset. When I got home I can still see the scratches. This is by far the worst experience ever. This is a brand new truck and the sales guy and manger tells me oh its a black color it'll show everything. Again the scratches was not there until the pinstripe was removed.

The cover of my seat is lifting on the back of my car. I noticed on 1/13 and purchased on 12/19. They are telling me it is normal. Don't even think about about buying your car here. Take your hard earnest money elsewhere. I regret buying my Toyota Camry 2021 here with a complete passion. I purchased a vehicle on 12/19. The car was a Toyota Camry 2021, first off the addendum fee and the negotiation part felt like a sales scam entirely. I was able to negotiate a better deal and had asked for the weather mats that were given to me the following day. My experience purchasing from this dealership wasn't that great due to the car being detailed as if it came off the *** Lot. The vehicle had stains, ashes, (i don't smoke), scratch by the key ignition, lotion, and drips on the interior. The exterior windows had parts of the seal stuck on window, headlight, and front hood. The car key was scratched and by the time the financing and paperwork was done it was dark and the dealership was closed. I explained to the salesmans, Nino H, who was absolutely lovely, patient, and had the best customer service out of that entire dealership, the following day that the car key was scratched and i never dropped it and that the interior was not cleaned enough to be a brand new car! He told me bring it in on 12/21 because on 12/20 the dealership is closed. He said he would see what he can do and you know he really did try. But his manager did not change my key because he said its a four hundred dollar key but its like seriously i just paid 31k + for a brand new car and the key was given to me scratched and the interior of that vehicle was not cleaned in depth. Honestly if it wasn't for Nino H i wouldn't have purchased the car because during my financing the manager was truly discouraging. I was approved with toyota finance for 10.99%, my parents and i said we preferred to talk to ***. Nino offered to call even though it was Saturday and the credit union was closed. He called and waited with me over 20 minutes to get someone on the line who could help write me up my loan through my credit union. His manager walked over and was like they are only going to drop you a couple of percents plus they are closed. He had the ugliest customer service that it was disgusting and made me want to walk out and leave. THE ONLY REASON I DIDN'T LEAVE WAS BECAUSE OF NINO H. He had so much patience with me and didn't judge me and truly helped me all the way. I was APPROVED for 4.5% with my *** and it was all thanks to Nino and i left there with that car because of him. Due to it being after 8pm and extremely dark, my parents and i didn't check the interior or the key for any scratches or any type of bad detailing. The following day is when we noticed the scratch on key and the terrible detailing on the interior. I returned on 12/21 and was given the weather mats that i was promised, another detailing but the lotion was still there and i had to clean it myself. The manager refused to not change my key and could careless that it was given to me scratch. On Jan. 13, 2021 I noticed that the back seat of the car was lifting. I had to call the Toyota care who told me to call the dealership and let them know that because it is under 30 days that the car can be exchanged that it sounded like a factory defect. I called the dealership and was sent to call the service department, the service department had asked why did they tell me to call their department that it needed to be handled by sales. Then transferred me to leave a voicemail to someone who NEVER called me back. I then called the sales department and let them know what Toyota Care said and that it sounds like a factory defect and that I was told the car can be exchanged. He told me okay to have it looked at by the service department and that the cover of the seats lifting did sound like factory defect. I made an appointment for 1/16 and when I went on 1/16 they told me to make another appointment that the service manager wasn't in so I made an appointment for 1/20. They told me the cover lifting is ok

2018 Toyota Rav 4 Limited failed to see a pole when driving at night in the rain in a small parking lot, scraped rim; Precollision system has failed. On New Years Day I was driving through a small parking lot at night in the rain, we did not see a light pole in front of us and scraped it going by. This left yellow paint and cement on the rim, which is now scratched, and a small amount of white chalk on the tire. Shortly thereafter the Pre-collision system and Lane Departure failed. We attempted to call Toyota service, but there was no answer. Assuming service was closed for the holiday or due to the time of day, we called the general location number for the address provided. No one answered multiple times. Out of concern for safety of driving the vehicle as is, I drove the vehicle to the dealership which was still open and was advised to fill out a slip for the service team drop off and proceeded to do so. A representative named Pete Acree reviewed the vehicle and advised that the car needed an alignment from the rim being scratched, which I went ahead and said okay to paying, but that the onboard computer system for the car needed to be recalibrated in order for the pre-collision system and lane departure assistance to work. The 2018 Toyota Rav 4 Limited has the Pre-collison system, which only operates above 33 miles per hour, and safety sense which does the same if I understood correctly. The parking sensors however, ALSO did not alert us of being near any objects when the incident occurred. Regardless, of that matter, which is a concern in and of itself, when I was sold the car Brand New at the dealership, I was advised the warranty covered any electronic component failures. Basically, if the computers had an issue it was covered. That was a major part of the reason I chose to buy a new vehicle vs a used one. Now I am being advised that the re-calibration needed to make the safety features operate properly is not covered because the event is considered an accident so the systems malfunctions are not Toyota's responsibility. Upon calling customer service I asked for a corporate escalation path, specifically noting I wanted to engage whatever team handles things at the executive level. This is because my vehicles SAFETY functions are not working. The representative advised I should have a call back on Monday by 2pm. No phone call at 2pm EST, but I understand he may have meant PST so I waited. I finally get a call from Sheryl. She advised she is a case manager and what the process looks like to have the "claim" investigated. I advised I was not trying to follow their typical process and trying to escalate this to an executive level from the start, a 45-60 day process is unacceptable. The safety features I paid for this vehicle to have are not functioning as intended and will not be usable during that time which puts the driver at risk. She advised she did not have an executive team to escalate to, or a number, or otherwise, but that I could submit my complaint in writing. At one point she offered her manager as an escalation path, which upon circling, I advised I would since she confirmed she could not provide the assistance I was asking for, she put me on hold. She came back advising a manager was not available at this time and would call me back in 1 business day. I noted I want to address the issue as quickly as possible and would hold for a manager to ensure my issue was given precedence. She declined the request stating she could not hold the line for management and needed to take other cases. I want to note I used the phrase "just to confirm on this recorded line", to emphasize she was denying my request to which she replied "I called you so this line is not recorded". I was also called rude and she proceeded to make a closing statement offering final assistance, immediately replying with thank you for your time without waiting for a response. I chose not to disconnect the line, since the agent advised she was in control of this call and made a statement of closure. She then stayed on the line quietly for approximately 8-9 more minutes before disconnecting.