Brandon Ford
Reviews and Complaints

I brought my truck to Brandon Ford Service for warranty service on the transmission, which was covered under the FORD WARRANTY. They kept my truck for six days. When I called on the weekend and asked to speak to a manager, I was told that no one in management was available. However, when I called on Monday, Matt, the service manager, told me to come and pick up my truck because they would not work on it. This is a problem that Ford Corporation needs to address since Brandon Ford is supposed to represent Ford and provide warranty service.

I had two really bad experiences at Brandon Ford. First, a couple of years ago, I was standing in the showroom with a bank check for more than the new sales price. I showed them the check and talked to the sales manager, but they told me to come back later because they were too busy. So, I ended up buying a slightly used Ford from a different dealership because they treated me better.

Then, yesterday, I made an appointment for service. The appointment was supposed to be this afternoon. But this morning, they called me and said they were running behind. They told me to drop off the car and they would look at it first thing tomorrow morning at 7 AM. So, I went to drop off the car at 4:30 today. But the service manager told me that my appointment was actually two more days away. And it would take at least 7 more days before they could give me any information about the car. I said I would try another shop, and the service manager agreed that it would be the best decision. The disrespect is really terrible. My family, friends, colleagues, and so on will never go to Brandon Ford.

I wrote a review on Google a few years ago about a terrible experience we had at the service center.

We bought a new car from Brandon Ford 5 months ago. When it came to buying the extended maintenance warranty, we expressed our concern about the service department but were assured that the service department had new management and improvements were in place.

Today, my husband brought his car in for service. When the car was done, he talked to the service center and told them he would be there between 5 - 6 to get his car.

I dropped him off just after 5, and his paid receipt is time stamped 5:24pm. He called me and said his car is blocked in, and they can't find the keys to the other car to move it.

It was more than an hour before they found the keys. During that time, no one offered sympathy, remorse, or encouragement that they were working to resolve the issue.

When his car was finally unblocked, the manager refused to come speak to him about the incident.

This service center is beyond ridiculous. The other comments below about 6-hour oil changes when you have an appointment and damage to vehicles while in their possession are ALL true. We have experienced it all firsthand.

Be warned, pick another service center, this one will only frustrate you and waste your time.

Me and my husband bought a new 2021 Ford Explorer from Brandon Ford. Only 1800 miles on it and the check engine light comes on. We called their service department to get it checked out. They said we gotta wait like 2 weeks because we didn't buy the car from them. I never heard of a dealership not helping you just because you didn't buy from them. People buy cars from all over and move to different states with their cars. But Brandon Ford won't help if you didn't buy from them. The service manager said we can drop off the car but they'll look at it when they can. That could be over 2 weeks and they won't give us a loaner car. Terrible customer service! If this is how they treat people who didn't buy from them, I'm never buying from them. My friends and family warned me about Brandon Ford and now I see why. They changed for the worse and it's all about money for them. The customer, whether they bought from them or not, gets screwed over! Go to a Ford dealership that actually cares about customers, even if you didn't buy from them.

On 9/2, I went to Brandon Ford to get my car from the service department. While there, I went to the parts desk to pick up a sun visor I had ordered when I dropped off my car. I told the parts employees beforehand that I wanted to use my Ford Pass points for the visor. They told me to come back to the same desk in a couple of days to pick it up. But that's not what happened. On 9/2, when I went to the parts desk to get the item, they told me they couldn't help me and that I had to go outside to the drive-up service area. They said, "Just give them your email and they can look it up that way." It didn't make sense, but I knew I wouldn't get any service at that desk, so I went outside. I stood there under the shelter in the heat while it was raining, in front of other cars in line for service. It felt like being on foot at a fast food drive-through and feeling dumb for having to stand there. I waited and waited, sweating in the heat and humidity. No one could help me. I was ignored a couple of times because only "one" employee outside in the service booth can process the Ford Pass points! So what happens when he's not working? No one can use their points that day? I can't believe that all the service staff, including the parts staff, aren't trained to assist customers with this. Unbelievable. The employee who got stuck with this job was also multitasking and helping other service department customers. When I asked why the parts department couldn't handle this transaction, he said he didn't know why "it's been that way the whole time we've had Ford Pass points redemption." This guy couldn't find me in the system, not by name, not by email. I had to find the VIN number of my car to be located in the system. (It wasn't my email like the parts department staff told me). Finally, I got my ticket to pick up the visor and took it to the parts department (second trip to this desk now). I finally got my sun visor and was relieved to be leaving, hopefully not to come back anytime soon. This is really a messed up system and needs to be fixed. You would think a parts employee could go outside and get the ticket if needed while I wait, like the other customers. But "NO," that can't happen either. Let's be clear that if you're using Ford Pass points, you won't be treated the same as other customers, even if you just bought a new car from them and that's how you got the points in the first place. Very bad customer service at the parts end.

After lettin me order under X-plan pricin and waitin 9 months for delivery, Brandon Ford refused to 1) honor x-plan pricin at time of order 2) honor PCO (cash rebate) sent to me by Ford 3) honor financin available at time of order (F&I person showed I was eligible for financin on smart vincent system) 4) lowballed my trade. This ALL from the sales manager, Brooksye H., who also said "I marked your truck up $5K and put on the lot for sale". Shame on Dan J. who perpetuated this lie to get me to the point of walkin away. Their customs shop also screwed up waitin to order my lift parts to the point where they all were not available when my truck arrived at the dealership. I truly believe my order and situation was manipulated to the point where I would walk away so they would then have a unit of inventory to sell at above MSRP and make more money.

Brandon Ford was supposed to fix my car after an accident that wasn't my fault, thanks to Geico. I thought I'd get some kind of warranty from them, but that's not the case. My first problem is that they had my car for a whopping 60 days, which is just not cool. And to make matters worse, they didn't even fix it properly. I noticed that the trim around my right passenger door window was peeling, and that's the same side that got damaged. So I took it back to the shop in January 2022. They tried to reseal it, but the sealant wasn't strong enough. They promised to order a new part and let me know when it's ready to be fixed. But guess what? It's almost July now, and they haven't bothered to call me back. I'm really mad about this and they better fix it ASAP.

On or about May 13, 2022, I took my 2017 Ford Mustang in for service. One issue was the windshield washer not fully spraying. I was told the washer motor and jet would need to be replaced. I paid to have them replaced. However, they still have not worked correctly, and I am experiencing the same issue. I scheduled an appointment to bring it back in for an oil change as well. The Quick lube department blew air through the line to remove a blocked line and believes it needs to be fully cleaned out. I reported this to the service advisor, Marty, who refused to remedy the situation and charged me for a service and product that was not needed. I asked to speak with the service manager, but the woman claiming to be the service manager was extremely rude. Later, after speaking with the GM, I found out that the actual service managers were both gone for the day. The individual I spoke with falsely claimed to be the SM. Now, I am seeking a full refund for services that were never rendered.

I bought a pre-owned Certified F-250 pick-up from Brandon Ford in Tampa on 3/31. I flew there to buy it and during the test drive, I noticed a few small air freshener squares. However, I didn't smell anything bad at that time. When I got home, I found 15 squares under the seats and removed them. Then, a strong cigarette smoke smell became noticeable. Since it was too far to drive back, I contacted the manager, Sudesh D., and he kindly agreed to reimburse me for getting the interior detailed to remove the smell. I received a $275 check without any issues.

However, in the weeks that followed, the smoke smell returned. I asked Mr. D. to cover the cost of another cleaning treatment, which would cost $100, but he declined. I want to mention that I have Brandon's trade-in inspection report, which I obtained after purchasing the truck, and it shows that they were aware of the smell. In my opinion, they tried to hide the smell by using so many scented squares. That's why I'm asking them to do the right thing and cover the cost of the additional treatment.

I took my 2013 Ford Fusion to Brandon Ford dealership and paid $2600 for work to be done. Got car back and drove it, but it broke down less than 2 miles from my house. Called Ford and they said they would send a tow truck, but the dealership called back and said I had to arrange the tow myself. I was stuck on the side of the road from 9am to 1pm before paying $75 for a tow truck to take my car back to the dealership. They said they would take a look and see what was wrong. They came back and said they fixed the issue, which only cost $60. I got my car back and made it home before it broke down again. Called Brandon Ford again and they said to tow it back so they could look at it again. I couldn't afford to pay for another tow after they said they fixed the problem. My 2013 Ford Fusion had no gas smell and was running fine before taking it to the dealership. Now it smells of gas, won't start, and has a check engine light. All of this happened between March 3, and March 12.

I had an issue with a 2018 Ford Focus I bought brand new from Brandon Ford in Tampa, Florida. The salesman was great, so no problem there. However, after owning the car for a while, it started acting up. It would lurch forward at times, sputter, and try to stall. I took it to the mechanic, but they couldn't find any problem, so nothing was done. I brought the car home, but it still acted up occasionally. Now, in November , with only 20,000 miles on the car, the engine light came on a couple of weeks ago. It's showing an emissions leak in the system, which would make sense because when we fill up at the gas station, the car won't start back up without revving it. Sometimes that doesn't even work, and we have to wait a bit and try again. It's also scary when the car suddenly wants to stall out at a stop or intersection, especially in traffic. I called the dealership, and a girl answered. I explained the problem, but she told me I wouldn't be covered for this. I was shocked that my three-year-old Ford with 20,000 miles wouldn't be covered for a safety issue like this, especially after finding out later that it's actually a recall problem for these cars of this make and year. Needless to say, my next car won't be from Brandon Ford. They don't take care of customers the way I expected. I haven't made any decisions yet about what to do with this car. I think they should fix it.

CFPB and fair lending violation. They tell you that you qualify after pulling your credit, but then they try to change the terms on you. AVOID AT ALL COSTS! Make sure you read all the other warnings in this thread too. I was buying a 2020 Expedition Max Platinum and I have a 5-year-old and live 2 hours away, so I made sure everything was lined up. They provided a cost of 78k all in and 1.9 for 72 months, which was great. Since I know how dealers are, I asked 4 times via text to confirm this, and they did confirm it, and I have the proof. We took time off work to drive there and they pulled our credit. We qualified for the 1.9%, but wait, if we do that now, we lose $4500. Alternatively, we can keep the $4500, but use Ford's standard rate of 6%, or lose another $1250 and use an outside company. Wait, I have what you said via text. Their reply was, well, that was at best a misunderstanding. A misunderstanding? You stated that it is 1.9% for 72 months at $78k out the door, according to my manager. That is not a misunderstanding, that is a clear bait and switch, which I confirmed 4 other times before pulling credit. The reply from 2 managers was, well, sorry, there's nothing we can do. This company uses unfair lending practices to get you to pull credit, and then they change their offer, even though your credit is approved. Their reply was that the laws do not apply to a dealership, so they don't have to abide by any. I will report this to the state, CFPB, and if this has happened to others, you should report it too. That's the only way they will be held accountable over time, since they clearly stated that laws do not apply to them.

I bought a 2016 Ford Explorer used in January from the dealership. Back then, I got a fancy warranty package that would last for 5 years or 100k miles. The agreement clearly stated that since my vehicle wasn't new with 0 miles, it should be considered used and the warranty should start from the purchase date and current mileage. However, when they completed the package, they messed up and put it in a new vehicle contract. This caused the warranty to start years before I even owned the car or Brandon Ford had it. It's been almost 2 months now, and they've had my car because the AC compressor failed. They keep saying my warranty is expired, so they won't cover the repair. I've talked to the service managers, sales managers, and finance department, and I've pointed them back to the terms of the agreement listed on the back of the contract. It's obvious that my car can't be considered new since the contract stated it had 34,000 miles and it was 2019 (the car was made in 2015). They told me to contact the Ford district motor company, who handles the actual warranty, but I couldn't get any help from them either. They just sent me back to the dealer. When I brought my car to the dealership for the AC compressor repair, which should be covered by my premium warranty, it had been around 4.5 years since I bought it and had about 78k miles. Clearly, it should be covered by the warranty I paid full price for in 2019 from Brandon Ford.

My car went to Brandon Collision for collision repairs on 4/23, and they had my vehicle for 5 months. I received it back 4 times, each time for just one day. My 2019 Honda Accord Sport was hit in the driver's front and was brought to Brandon Collision Repair. The person whose insurance company paid out for the repairs. They had my car from 4/23 and returned it 3 to 4 times, each time for just one day. The paint was stretched, and they replaced the front bumper 3 times. There were dirt and pits in the paint, and the engine hood was misaligned. Someone scratched and damaged the leather steering wheel, which had to be replaced twice. My car payments each month are $455.00, and although they gave me a rental, I was still paying for my own car that I hadn't had for 5 months. I have now had my vehicle back for 2 weeks, and I just found out that there is "compound embedded in my seats and under the floor mats." This was brought to my attention by my detailer, who refused to detail my car last Friday due to the responsibility. No one sits in the back seats except for me and my 98-year-old father. I have had enough with this company, and I had to complain to the Customer Relations Manager at Brandon Ford before 2 managers got involved. One of the managers thought it was about the rental I had, and the other manager met me but never introduced himself. He offered me $250.00 for my inconvenience, and I laughed and jokingly said, "Make it $300.00." Well, when I went there last time, there was a check for $300.00 for me as a "good faith" gesture. Really? That doesn't even cover my monthly car payment of $455.00. It's insulting. Now I am waiting for a call back regarding the compound in the back seats and floors of my car.

I went to Brandon Ford on Monday [protected] to fix my radio. They called me a week before and said they had the parts ready. It was messy from the start. They told me to pay in advance for the part, and it was non-refundable. Two weeks later, I didn't receive any calls to bring my vehicle in. I called on Saturday [protected], and they said they had the part ready and to bring my vehicle in. I took it in on Monday 4-18-22 at 9am, and it sat there until 5pm. Then, I got a text from Daniel saying the vehicle was finished. To my surprise, they only repaired some lights and not the radio backup camera that I paid for. They also tried to charge me $149 for unauthorized repairs. We agreed two weeks before that I would only get my radio and backup camera fixed. This whole process was messy, and they didn't communicate properly. Also, in the text Daniel sent me at the end of the day, he said the part was on backorder, which he could have told me at 9am. But it's not on "backorder," I believe it's "not ordered." They dropped the ball here and think they can just walk away. I left my car there so they can figure it out and repair it. I was lied to, and they made me sit in the store for over 12 hours, even though I had a 10:30am appointment. There was no communication, and I doubt they even knew why I was there. It's very sad, and I'm very disappointed in Brandon Ford. The customer service was very poor. I may have made a lot of typos here, but I'm typing angrily. I need this situation fixed ASAP. I wasted a whole day of work for no reason. I need my Mustang repaired immediately, or I need a full refund ASAP. I'm not paying for the unauthorized work they did. That's not what I asked for.

Brandon Ford did a Tune-up on My Ford F-150 and it made my engine go kaput. I talked to the bosses 3 times to get some compensation. It was a bad tune-up in June . I kept going back and complaining from 2017 to May , but I had to pay $800 every time for repairs that didn't fix anything. They told me my F-150 might have had bad gas and it needed to be driven because it sat idle for a month when I went to the Philippines. They also said it needed some induction work (throttle body). I came back from Tallahassee on May 12, and my engine was totally wrecked. Since Brandon Ford wasn't helping me and the Customer Service Rep GEO was just giving me the runaround, I had Absolute Automotive, Jeremy Toy replace the engine. I'm a retired Air Force Veteran living on a fixed income, and this whole mess cost me around $5400. I told Brandon Ford about the problem and they sent a shop Foreman to take pictures of the ruined engine. I met with Supervisor Joe T. and others, but they didn't want to compensate me for half of the repair bill because my vehicle is old and has 147,000 miles on it. I've been getting all my maintenance done by them for 10 years. They denied doing anything wrong, even though they did all the servicing except for the first tune-up at 88,000 miles, which I saw the mechanic do by hand instead of using an impact wrench like Brandon Ford does. My F-150 was running fine until Customer Service Rep GEO suggested I get a tune-up for better gas mileage and performance. I'm really hurt by how badly Brandon Ford treated me, so I haven't been back to their shop and I won't let them touch any of my vehicles. Even though they could see the marks from an impact wrench on the engine block, they didn't take any responsibility. The Supervisor who took the picture said, "That one spark plug wouldn't have messed up the engine." I told him, "So I'm supposed to drive around with only 7 cylinders because one of my port holes is messed up and cross-threaded?" He didn't say anything, he just left. It's a shame that making money is more important to them than being loyal to their customers, especially after being with them for 10 years.