KIA Motors
Reviews and Complaints

I TOO HAVE HAD VERY BAD DEALINGS WITH THIS DEALERSHIP. THEY WON'T ANSWER THEIR PHONES. THEY TAKE FOREVER ON SERVICE APPOINTMENTS. AND THE GENERAL ATTITUDE IS THAT THEY ARE DOING YOU A FAVOR BY JUST TALKING TO YOU. WORST EVER EXPERIENCE I'VE EVER HAD. WILL NEVER DEAL WITH THEM AGAIN

You could use a little help with your spelling too.

kia is not willing to fulfil our warrentee because the car has 99434 miles on it. First they required us to come up with the past years oil change reciepts. Now that we are going to show proof we have them now we have to come up with proof that we got the timing belt changed 4 and a half years ago. They are ripp off artist and they were very rude to me when i tried to see what could be done. I was a first time buyer thinking that a car with 100, 000 mile warentee was a good buy. They proved me wrong on so many levels.

Hi Shaquinthia,
I am very sorry that no one has reached out to you in regards to this interview, until now. My name is Jeff Zee and I am the General Manager here at Kia of Milford. It is completely unacceptable as to how you were treated during your most recent experience at the dealership. To feel “ripped off” and be talked down to is something I am going to personally look into. I can assure you that today; our team is filled with experience sales men and women. We enjoy assisting our clients in the car buying process to make sure it is a seamless and fun experience. I would like to learn more about your situation to ensure this does not happen again. Please email me at your earliest convenience: CustomerService@ZeeAuto.com.
- Jeff Zee, General Manager

i bought a new rio 2010 knadh4a34a6664470 on 11/29/2010 we have coplained about a 4 inch scrach in the windshield and the black tape on the upper door frame not mateing we also have a couple of new problems they are not doing any thin about it . daytona kia 510 n. nova rd. daytona beach fl.

Mr. Chairman of the Board of Directors of Kia Korea

I would like to inform you that the company EIT dealer for Kia in Egypt claim that the car Kia Rio 2009 chassis No. 96, 464, 079 Motor No. 184 698 ensure is 20000 km not 100000 km for Some of the important parts of the car, which lead to major incidents and ensure that these conditions of an undeclared and developed by Kia's Korean

If this is your policy in the sale of the car Kia Rio That commercial is a fraud trial by both the Egyptian courts and the International Tribunal

My problems:

1- Brake discs

2- Shock Absorber

3- coil springs

4- Clutch Disc and Clutch Cover

5- Exhaust full system

6- Alloy wheels

7- Wheel Alignment

So I ask you to quickly solve my problem also provides warranty booklet advertised to the customers

thank you

Hesham Mohamed Hegazy

Mobile No.

[protected]

[protected]

[protected]

Tel; 202-[protected]

Email : hhegazy010_rs@yahoo.com

i have received an E-mail saying my myspace account has won 1000 000.00 Pounds, Cash Credit File- ILP/HW
47407/02/M534094328BG from the total cash prize for Ten(10) lucky
Winners in this category. in the 2014 KIA Motor Promo That all participant were selected through a computer balloting system drawn in Nine hundred thousand E-mail address on WWW.kiamotors.com website
from the listed countries: Canada, Australia, United States, Asia,
Europe, Middle East, Africa and Oceania as part of our international
Promotions program which is conducted annually and another verification mail to claim it. Phone to call +[protected] or EMAIL:kiamotorsclaims@outlook.com to claim it . My myspace mail account is alexefojie@yahoo.com and my name is Alexander Kingswealth.

i have received an E-mail saying I won R780 000.00 & a Kia Rio 2013 model car in kia Kia mobile promo, my mobile Number is [protected]

please could you email kia motors verification/payment release forms to my email adress:maitonamagilo84@gmail.com and my mobile phone number is [protected].
I got text message that I won 497, 000.00 dollars on the 16/6/2012.
my name is magilo maitona, kiunga hospital, P.O. BOX 26, KIUNGA, WESTERN PROVINCE, PAPUA NEW GUINEA.
THANKS

I have just receive the same amount as the above (497, 000.00 British Pounds and a Kia Rio 2012 model car n my number is [protected] ... ###.

i receive a conformation message that i won a $497, 000.00 and a kia rio 2012 model car in kia motor n my number is 9864344...

THANK YOU

I receive the same today except changes have been made to model 2011

I just received the same email and and phone call above!What the hell is going on?they said i won money and cash!

If you get something that says "You've won", and you have no idea what they are talking about, 9 times out of 10 it's a SCAM.

This is probably a variation of the check-forwarding scheme where you're told to deposit a check, and then send them part of it for "fees." After your bank calls you and says the check was crap, you're on the hook for the whole amount, and the scammers have their money.

I received a text message at 5:04 am indicating I won 1 million USD In Kia Motors Mobile Promo Power by T-Mobile for claims Email Dr. Allen Moore: kiamotorsaward@winning.com, Thank Mrs. Donovan. Is this offer suppose to be real or another scam to get money from me? I never entered my phone in any program or sweepstakes.

I once recieved an email that sayed i was the winner of kiamotors promotion but i wasnt sure about this but what is all this about the promotion.
my email : chrispinalfred@yahoo.com

i recieve txt fom kia motors uk, , , that i won 930, 000.00 gbp, , , from my mobile numbers is that real? or a scam?dr.jeffrey dean is the contact center, , , pls send me a msgs if is this true graceablat@gmail.com tnx

Hi, my name is Rex from Papua New Guinea and yesterday I recieved a text message saying I've awarded $930, 000.00 and contact kiamotors@qualityservise.com or call +[protected] as claim contact. Can anyone email me to rex.mark123@gmail.com and please tell me about this? Is it true or a Scam?

hi i got a mail that i have won 497000 pounds and KIA RIO 2013, on my mobile +[protected] please if its a scam kindly let me know and if its true contact me my email is agnes_makanda@yahoo.com and at the moment i am using these line +[protected].thank you.

Lol This is ###in joke guys why we won different prices others won 750 000 and others won 500 000 why? This is just a scam guys dnt waist your ###in time to email your details to them especial bank details. you going to be a loser by a minutes. Thank youuuuuu

Hi!
my name is Peter from JHB, South Africa, i just received an sms on 05/09/2013 that i have wonR780000 and a 2013 Kia Rio in Kia Mobile promo and i should email kiamotorss_update1@live.co.za.

Whow, this is 2013 and I just got this SMS this morning 02:47, 27/050/2013:
"CONGRATULATIONS! Your Mobile Number has won £780, 0000.00GBP KIA RIO 2013 MODEL CAR in KIA MOTORS MOBILE PROMO. email kiamotorsoffer@live.co.uk or call +[protected]".
The first thing I did was Google this information and, thanks to you that I found that it was just another scam by this losers!
Really, I don't want to waste my time doing this so I just ignored the SMS. Please, it is a scam so just ignore it.

McVicar, 2013, PNG.

hi...I've got a txt message from number [protected] Saying that "your number has won 550, 000 pounds GBP in KIA MOTORS MOBILE PROMO..is it real?my email ad is amjonline@hotmail.com..please verify if it is real or just a scam..thanks

hi...I've got a txt message from number [protected]...Saying that "your number has won 550, 000 pounds GBP in KIA MOTORS MOBILE PROMO..is it real?my email ad is apolinariodonna@yahoo.com..please verify if it is real or just a scam..thanks

Have had my Kia soul for 5 moths and paint is chipping off the hood and frame. Totally upset. I can see this is going to be a problem to get fixed. Don't know what to do

Paint chipping on Kia soul 2011. Only 5 months old. What can we do

I purchased my kia sorento 3, 5 at 2004 i spend 42000 and i was hearing from the first 2 months strange noices from the engine little by little my car use to do it more and more but noone even to the service couldnt understand whats going on they didnt have any solution for me . Right now i dont even have a car because i need 4 klgs oil for 280 klm
.i send email to the corporate and i was waiting a solution, if someone can help me with me problem.PLEASE IF SOMEONE CAN HELP ME .

Driving down the road at 45mph the transmission of my 2007 Spectra5 jumped with a hard knock to the car and dropped into 3rd gear. Taking the car to my mechanic, he determined after an hour and a half inspection that the "Shift Solenoid" was malfunctioning and that I should bring it to the dealer, this would be covered by warranty. The service department at the dealership wanted $64.50 to read the engine code, my mechanic charged nothing. The service department called to inform me the first step was to change the transmission oil for $159 and see what happens before proceeding to the next step. My mechanic offered to replace the solenoid and flush the fluid for under $300. The dealer also told me I wasn't likely to have the repair done under warranty because I was 562 miles over the warranty, less than 1% over. I called two other dealers and was told the same.

I enjoyed the car immensely prior to my experience with Kia Service. From reading others reviews on the internet, it would appear that this shift solenoid is a known problem amongst Spectra5 drivers. Sadly after owning nearly half a dozen Kia's or Hyundai's (Hyundai is the parent company for Kia) it only took one poor service experience and Kia not performing adequate service that two other garages recognized as being required to turn me off the company. The service rep also informed me that Kia does not recommend changing the shift solenoid but replace the entire transmission, if this is indeed true and it is not covered by warranty, the consumer would be looking at a multi thousand dollar repair.

I felt the dealership was trying to keep me at a distance and follow a factory authorized path that would either discourage me or take me far enough out of warranty so that when the real fix had to be performed I would be able to be charged a far greater amount of money to repair my car. I picked up my car, paid the $64.50 for them to read a code and tell me no more than I was given for free by the independent garages.

I bought a KIA a year and a half ago as a commuter but that car has been in shop at least a dozen of times. Called KIA and complained about it (my car still have problems). They offered me $1000 and said because of my state laws (they feel my state's laws won't protect me) they are not willing to do anything more. so in a sense, KIA told me that it does not take care of me because the law does not require them to do so! I have never heard a company tell that to its consumers, ever. What a crappy company.

I wanted to purchase a vehicle from KIA bryanston starting in 2009 - its taken two years thus far to just get something that works, but the issues continue regarding after sales customer care. Ive been lied to, stopped at roadblocks, given vehicles that nearly killed my family, endless delays and excuses - been shocking. The manufacturer after the last incident has chosen to ignore me and i really want the consumers to hear the story first hand.

- I wanted the new Sportage, the salesman promised delivery in 2 months (became 6), then when phoning to pickup he couldnt be reached and to my horror after speaking to the dealer principle the vehicle would never have become available to me, nor to South Africa for at least another 6 months - it was a lie to build up the lead list.

- As an alternative, a Qashqai from Randburg KIA was suggested. I had a look and accepted. 2 weeks later whilst driving my family on the highway the ABS mechanism locked the wheels at 120 km/h.

- Got KIA to take it back twice to Nissan with 'No Problems' being found, it still felt wrong and only when i took it did they find a serious problem with the axle, i refused the vehicle as it was then sold under false pretence - or had not been tested correctly.

- As an alternative a KIA sorento from their stock (fleet) was offered. I had endless delays and issues receiving the vehicle with continued promises which were not met.

- I went through a roadblock and was pulled over - the KIA branch hadnt registered my vehicle correctly and as such I was liable for a R1500 fine.

- The vehicle was to have been serviced by KIA (as was a fleet car), but when taking it for a service was advised that t wasnt recorderd and despite having all service and motor plans i would have to pay and claim back from KIA - R2000.

Ok, Well We went into buy a car because ours had broken down! Me and my Wife are first time car buyers so we needed a co-signer, My wifes parents were willing to co-sign with us to get a car. So We picked out a 2006 Saturn Ion that we wanted and we negotiated the price and finally we told them they had a deal and we would like to purchase the car, well I mean get it financed! So we provided our proof of income and they said that we didn't qualify for the loan so my wifes parents are going to need to just buy the car for us and they said that they would! So Now with my wifes parents on the Loan it got accepted and we were very excited. We did all of the paper work and everything and they explained since her parents were buying the car for us they would have to lie to the bank and say the car was for them. It seemed kind of fishy and we didnt know why we had to do that... So they hurried us through the rest of the papers in a hurry and sent us on our way! They let us take the car with us that day, so we were pretty happy since our car had broke and we didn't have a car! A couple days later the bank called her parents to confirm the purchase and get insurance information. Her parents mentioned that they bought the car for us because we arn't the type to lie! So a few days later the dealership called us and told us that we needed to bring it in because they were getting audited and since we just bought the car and the loan didn't go through yet that they would need to hold on to the car for a couple days while getting auditted and they would give us a loaner car until then! So After work at about 8:30PM I take it in to exchange it for the loaner car and once I get there they tell me that they are taking the car away because my wifes parents didn't lie to the bank! I was mad, But what could I do? They also were not being auditted and lied just to get me in there to take the car away! I am feeling in some way what they are doing is illegal and Im needing to get together with a lawyer and take care of this! So Now we have no car and I am needing to get to work!

I bought a suv kia sorrento and when i bought it 8 months ago they told me that the car was fine and all the breaks were fine as well. I brought it in several times to check the oil and breaks and the whole car for a complete inspection. they always told me that everything was fine when i saw that they lied to me and the breaks were bad i tried to bring it in but they told me to leave and never come back again if i needed my full oil change i would have to go some where else do to the fact i was unhappy with their service. I have tried to find someone to help me do a small claims but that is not possible where i live. so now i am going to find another idea but for now i can;t drive to work anyways hope someone can help

HAD A KIA THAT WAS DAMAGED IN A SLOW SPPED REAR END. CAR WAS TOTALED . CARS ARE MADE POORLY AND CANT ABSORBED A MINOR SLOW SPEED 10 MPH COLLISION. THEY DONT ANSWER THEIR LETTERS.

I bought a brand new starter for my KIA Sephia at Advanced Auto Parts on 11Th street Rockford, IL. The starter never worked properly when i got it, and it completely broke within a month of driving. I went back to the store and they said that they would give me another one as part of my limited lifetime warranty. The second one never worked properly from the start, and it is now completely broken now two months later. I paid full price for a brand new starter and was ripped off by the company.Also, the clerks couldn't even keep my personal information correct in their database, and they acted like as if they don't remember me when I come in there every day, and i knew there boss well. (WTF!)
jober591 11/17/11 11:43PM

Do not do business with this guy. He is a scam artist and filthy mouth that needs to be brushed with lots of soap. He does not pay his bills. He just trys to ask for more information to weezle out of paying for things. Buyer beware on ebay and other sites. Bill Gelinas has some problems with things but hopefully one day he will get things sorted out and get some type of conseling that can indeed help him overcome his big mouth problems. I wished that he would get some help for him self quickly because he is very anoying to listen to its like a cry baby but 3 times that by your side.

I purchased my 2013 Kia Sorento in Killeen Texas, from a wonderful dealership, I have since moved to Oklahoma and now have to drive over an hour to the nearest dealership. My steering column had to be replaced, they had my car for 3 days and refused me a rental, I had to take off work, I sat at the dealership for 6 hours before they came out to tell me they were going to have to order parts, then would not give me another car to drive in the mean time. I paid 40, 000 for my car, bought it brand new, and it brike down and they would not help me. This was 6 weeks ago, I am now taking off work again, to drive an hour away because the steering column is out and they are refusing me a rental to drive. I would trade my KIA in. in a heartbeat because of the way this dealership has treated me. DO NOT GO TO FERGUSON KIA IN BROKEN AAROW!

I DONT CARE I AM TAKING THEM TO SMALL CLAIMS THIS IS ###

kia hamilton ontario canada wont help with my rental reimbursement. engine breakdown part of the recall and i have 5 star coverage. kia sorento 2016 vin 160359 file #[protected], claim #05267A.

Some kia dealers offer a 20 year, 200,000 miles engine warranty. My claim has been denied because they say a recall for the knock sensor wasn't performed(pl1802a, however kia themselves say this is a performance inhancement, not a recall. The only recall is 21v331 which is unrelated to the engine. I'd like verification on this

We bought a 2020 White KIA SOUL in 2021. The paint started to peel in 2022, and has gotten much worse month by month. Every month now we find the paint peeling in a different spot.

The car has about 13,000 miles on it.

GAR PARRIES

SHIRLEY HARRISON

gar722@yahoo.com

VIN:KNDJ23AU8L7038430

On Saturday December 30. 2023 my vehicle began to experience total engine failure. ie , hybrid system and inverter coolant issue.

After fully charging trying to pull away up hill car jerks church engage disengage over and over again. George Gee Kia Service department refused to check it out. On this complaint. Filed a complaint already George gee hasn’t got back to me problem #[protected]

On 13.01.23, I had purchased Kia Seltoz IMT - UP32NH 5099.

Kindly note that I am not getting proper average in my car.

Even after lapse of 8-9 months of usuage, the car is providing an average of 10 kms per litre.

Kindly help in resolving my problem.

The Company is claiming an average of 21 kms

Regards

Hemant Rajput

[protected]

Complete Engine failure with regular maintenance! Bought at Kia. Corporate denied replacement. 129,000 miles

2014 Kia Sorento Pearl White has paint peeling and flying off vehicle while driving. I have been pulled over for littering. It is an environmental hazard driving the vehicle. The entire vehicle must be repainted.

Have not received a second key for my new car. Have had my car since December of last year. General Manager`s wife was driving car when I went to look at it. They said key was lost. they said they would get me one. Have`nt seen it yet.

Paint is flaking off around windshield and hood mostly but in other areas as well. It’s awful, how can you help me?

I HAVE A SIMILAR STORY. I REQUESTED DEFERAL BY LETTER AND FAX THEY DID NOT PROCESS THAT AT ALL. THEN WHILE I WAS WAITING FOR A RESPONSE REPOSSESSED THE CAR BY ENTERING A GATED COMMUNITY WITHOUT PERMISSION, SOLD IT AND NOW THEY BILL ME FOR REALIZATION DIFFERENCE OF VALUE OR WHATEVER THEY CALL IT. THE TRUTH IS THAT BY NOT PROCESSING MY REQUEST AND THEN WRONGFULLY DENYING RECEIVING IT ( I DO HAVE FAX CONFIRMATION) THEY DEPRIVED US OF THE OPPURTUNITY TO AVOID DEFAULT. THIS IS THEIR POLICY SINCE WHEN I COMPLAINED THEY STATED THAT NONE OF THEIR POLICIES HAD BEEN VIOLATED AND I BELIEVE THAT WAS TRUE ENOUGH BECAUSE I THINK THEY OPERATE THIS WAY ACCORDING TO A FORMED PLAN. YOU WILL HAVE A HARD TIME COMMUNICATING WITH THEM THEIR STAFF ARE RUDE AND DO NOT BEHAVE PROFESSIONALLY AND DECLINE TO REFER YOU TO A MANAGER UNDER FUNNY EXCUSES THEY EVEN ARE SCARED TO COMMUNICATE ANYTHING IN WRITING EXCEPT NOTICES AND VERY CLEARLY INFORM YOU THAT IT IS NOT THEIR JOB BUT YOUR JOB TO ASK KTHEM. AVOID THEM AT ALL COSTS.

OMG Micheal Toll and Shawnee Mission KIA are the biggest scammers EVER. My sister and myself have bought our 2002 Kia sportage brand new from this location with the extended warranties through Primus Care. On several occasions they have given misleading information. Michael told my sister that her 2x2 kia sportage was having issues with her 4 wheel drive, we both watched him turn beet red, from her verifying that he was actually saying four wheel drive, and responded with I DO NOT HAVE FOUR WHEEL DRIVE, he said "that's what they told me, let me go check."

Another occasion my car was leaking antifreeze Michael Toll told me that I needed to replace the transmission for about 500 bucks saying it was not covered by my warranty. After I called and verified with primus it was covered, amazingly they were able to fix it without replacing it. A year later car stopped and instantly over heated and Michael Toll at SHAWNEE MISSION KIA said that it was my compressor and replaced it through my warranty. When I went to pick up my car from them I could not get out of the parking lot IT WOULD NOT START! Needless to say my engine was out, Micheal Toll had the audacity to say that it was because of that time that they told me I needed to replace my radiator and I did not want to. However he never answered how logical does that seem when I KNEW MY RADIATOR was covered by my warranty. After about 8 days, a rental and unnecessary crap they found a way to scam their way out of that one. The latest was 11/19/2009 3months after these repairs my car was seeming to have a fuel leak I was smelling gas, I needed an oil change so, I took back to SMK, Michael Toll called me 30 mins later saying that I needed to replace my battery, they needed to tighten my belts, and I had a fuel leaking from the orings. I was HEATED.. I told him to just change the oil and I was picking my car up. I took my car home and had it towed to another KIA location, who repaired the leak which was they only thing they found wrong, TOW and repairs were 1/3 less than what Michael Toll at SMK was trying to charge me with. I no longer chose to do BUSINESS WITH SHAWNEE MISSION KIA OR ANY WHERE THAT MICHAEL TOLL OR CURT ELLEN MANAGES AGAIN!

my sister and i both got calls after we applied. i was scared to even go ahead n do this in the first place because i read the complaints before we went down there. they asked me all these questions about my income...which i told them was 2500.and they explained to me that things would change if the income proof that i brought in was differnt then what they had on file. we both went down to the dealership a couple of days ago to meet with our loan officers. to make a long story short. i was able to actually get a car...which wasnt a kia haha... about 2 days after the actual meeting. they had to i guess transfer a car because i wanted a different year then the one they had there. in my case everything did go smoothly which was a blessing. as for my sister, she was denied. basically the money that she made monthly was cash and she didnt have anyone willing to cosign for her. i would have but i wouldnt of been able to get my car. i mean the people werent mean or anything. and i actually did meet with one of my officers which i was happy about because we got to the dealership way after the appointment. i dont think that they are a bad company i just think that people need to pay attention n make sure that you go over everything with them before they send your stuff in. im glad i got my car...sorry to those who didnt. im spreading the word about cls because beleive it or not they're helping me out.

THEY ARE A TERRIBLE CAR DEALERSHIP! AND NEED TO BE SHUT DOWN. THEY ARE ALL TALK AND NO SHOW! LEFT THE DEALERSHIP...W/O THE NEW CAR...THAT WAS PROMISED. THEY ALWAYS HAVE ABOUT HMMMMM 3000 CATCHES TO A STORY... DONT BELIEVE N E THING THEY SAY

I own a 2002 Kia Sportage convertible 4x4 the frame is all rusted out. I had it welded once right after 100, 000 now at 117, 000 it needs a whole new frame recall. Man up Kia! The Sportage is a junk it's been a problem child since 40, 000 miles!

Same here... 2003 Kia Sorento
Dealer replace, Gas Tank,
both rear lower control arm
Rear brakes and E brake
Rear Differential... But missed the rust on frame and upper control arms and upper frame...
Its now undriveable be cause the body crushed the brake lines and it bottoms out on top of the rear U-Joint
They stated they don't have crystal balls...and couldn't for see it happening..

contact AUTORUST.COM they make kits to fix this and other vehicles