KIA Motors
Reviews and Complaints

I was having car problems and had my car towed to the Kia dealership under the impression that I had the warranty on the car 100, 000 miles or 10yrs. When the gentleman by the name of Michael called me to let me know my car was there and asked me what the problem was he said it would be $49.50 to check. He then called back and said it was my battery & a timing belt. I asked for the advice of another mechanic friend and advised me that that would have nothing to do w/the way my car was dying out. Therefore I feel that this gentleman was just trying to get money out of me because not once did he mention anything about an alternator or anything else. My battery was diaganosed before it was towed to Kia and there was a good reading. I feel that I should not have to pay the $49.50 and the towing fee because I was not given a proper diagnosis. I would greatly appreciate someone contact me to discuss this matter further. I know that I will never go back to this service station. I never had a problem any other time when I supposedly had the warranty on the car, then they were willing to help. I will be turing this company into the better business bureau.

Sincerely,
Unstatisfied Customer
Valerie Escobar

I was told that I was approved for up to $30, 000.00 for a new car and that if I came there with a trade in I would be able to trade my used car and get a new (Er) car with no money out of pocket. Nothing in life is free so this made me skeptical from the start. I went up at the end of may 2009 and discovered that the car I owned had too much negative equity to roll into a new car loan. I asked every question I could think of before taking the drive from richmond, va to manassas, va. I left very disappointed and got in my car to drive an hour and a half back to richmond, va. I then received a customer satisfaction call back a couple days later to see why I did not leave there with a new car. I explained that what they had promised they did not deliver! I was asked a few questions about my car and was told by "matt" that he would call me right back after he ran some numbers. He called back a few mins later to ask more questions then said he'd call back again. A day or two later he called with more questions. I did not hear back from him again until june 6th at which point he said we have 5 cars to chose from that have enough value to hide the negative equity in your trade in.

I said I hope there are no strings attached to this offer before I get back in my car and take my saturday to drive back up to manassas only to hear bad news again. He assured me there are no catches to this and i'll be here all day waiting for you. I jumped in my car and headed north. When I arrived he was not there and I was assisted by the same person who tried to help during my first visit (Shawn, I think). After selecting the car I liked and was comfortable with payment wise... The paperwork began. I arrived roughly around 2pm and did not get out of there until 5:30pm.

The loan terms looked good and the interest was as good as I could have selected despite my credit. They were to pay off my trade in after the signing of the power of atty/odometer statement/payoff statement. All of this paperwork was returned to them via fedex on june 8th, 2009. Today is july 9th and the loan has not been paid in full.

I have called every week leaving voice mails and speaking with matt and have gotten the run around. My first "human" contact via telephone happened around the 20th of june. I was told by "jeff" (Gm) that the payoff was sent to the loan company "a week ago". Well since that conversation the loan company has called at least twice a week saying they have not received payoff. I called back in the week of june 29th and was told by "matt" that no payoff has been sent because the car I traded will not go into gear. "we could have sold the car 5 times now if it would go into gear".

Am I mistaken or is it the dealers responsibility to ensure proper operation of the car before they offer trade in value? He says must be a clutch or transmission problem and that I should call them july 2nd by 10:30am to find out what the service person says is wrong. I said i'll call you at noon to give you time to get the info straight. I called at 12:50pm on the 2nd and was told "they are adjusting the clutch to see if its the issue. , I will call you back in a few with the result". No phone call was made to me since.

I called them yesterday (7/8/09) to find out what the status was on the payoff. Left a message for "jeff " (Gm) and said I would appreciate a call back by eod no later than 1st thing this morning (7/9/09). Well suprise I have not received a call. I then spoke with "matt" again and he says that the service manager "dave" will be calling me this morning to let me know whats up with the car. Its 1:45pm and I have not heard from anyone! I called them back at 12:45 to ask when dave would call me. He's at lunch. He must take lunch for more than an hour because its been an hour now. So I called back to speak with the owner listed on the bbb website. I was told that he is on a leave of absence and that jeff could help me but he is off on thursdays. So the only person who can help me today is "matt". I have no desire to deal with matt or anyone other than the owner at this point.

I cannot imagine how I can be responsible for their lack of inspection on a car that they made an offer to me to purchase. My new car loan includes over half of the payoff from the trade in. And I make my first payment on the new car in 12 days! On top of all of this how can the car possibly be messed up if I drove it from richmond to manassas to trade it in?

I have never had one issue with the car but was told "its normal for a transmission in a 5-speed to go early". Right? No!

After all this... I can relate to the lady who posted of her bad experience... The car I bought had not a drop of gas in it and no one cared!

In addition to all this, I checked out the bbb and discovered they have an "f" rating because of unresolved complaints.In this economy how can anyone not try to clear their name to ensure they still thrive thru this economical mess!

I would never recommend this joke of a dealership to anyone. I have bought at least 4 cars in my life that I traded a used car in... Never once have I imagined this would be the result.

Dear Sir,
My name is Osama Alheeh, I live in KSA, before 3 months I decided to buy a new car, when I make my study to choose the car that I may buy I choose a car from your company KIA SORENTO, because I heard that it very good car, but your agent in KSA doesn’t have a comparative specifications of SORENTO models, then I buy the car and I surprised that some facility in my car model not exists like the car in USA, they said to me that every country has its own specification but I told them it the same price as USA market, really I don’t know why is that, anyway I get my car, the first problem was there is a lot of shaking (vibration) in the steering when the speed reach 100- 120, I review the KSA agency they said that is because you buy an 2008 model and its remain without moving for a long time, so that they give me a document to go to the KUMHO tire agency in KSA, I spend 2 week to get new tire from him he waste a lot of my time and money.
By drive 8000 km the car make noise when it on the first gear. I take it to the agency for 5 times without any fixing the problems that I have in my car, every time I take it from them when I go out I discover that nothing fixed there I don’t know why, really its disaster for me because I waste a lot of time and money really its awful things happened to me from this car. I will short list my problems below:
1- The noise when you put the Gear on the D then press the paddle immediately, they try to fix it for 5 times and they didn’t, they call me your car is ready but when i go there is nothing change
2- The noise from the rear tires when you drive like tick tick tick tick...
3- There is a problem in the braking system I told them about this for 5 times
4- There is a led lamp on the screen of the sound system doesn’t work.
5- There are big scratches on the driver door hook; it’s damaged by the maintenance centre that was happen when they try to balance the door, also they cause a minor scratches on the external body but i don’t mention that but when the damage internally it’s a big problem and indicates non professional work they have.
6- Under the front pumper there is damaged clips with plastic screw
7- There is a problem in the acoustic insulation, our area has a lot of dust this annoy me because I can smell the dust in my closed car.
8- There is a skew in the right hand side when driving and not been solved yet, really I don’t know why is that.

There are at least two manufacturer defects in my car. And I am now without any car it’s in the KIA agency at Riyadh- KSA and every day I spend 50$ to go to my work and return back, I think that you must solve my problem immediately because it’s about your reputation, there are 40 relatives of me know my problem and five of them they were want to buy from KIA but when these things happened to me they change their mind and choose another car. The maintenance manager told me he send my problem to you in Korea but until this moment there is no response from you, I think the right solution is to return my money or replace my car with new one that is free defects. Please help me, this car make my life as a disaster.
MY INFORMATION IS
VIN: KNAJC525985834927
KIA SORENTO MODEL 2008 AT
Mileage: 10500 km
OSAMA ALHEEH
[protected] EMAIL: [protected]@hotmail.com or [protected]@multisolutions.com.sa
Please feel free to call me any time for more information about my car.

I own a 2003 kia sorento that the frame has rusted so bad lower control arm on rear end has rooted off car is now not drivable kia representative said they never heard of this on any other sorento's car is only 6 yrs old & has 108, 000 miles body is perfect car always kept clean top side & under side i feel kia should step up & help with repair or purchase of anothr car

Kia Motors group Inc. Manchester city awarded the prize money of 650000 British Pound and a Kia ex Sedan car to my E-Mail address [protected]@yahoo.com by online balloting with randomisation selection system.on 28/6/2009.I then received another E-Mail from Barry H. Kennedy in which he provided me a form like below:-
Full name
Full residensial address
Marital Status
Occupation
Age
Sex
Country of residence
Telephone mobile no
Name of next of Kin
divers license
When I filled up the form and send to this man then he sends another E- mail in which he mentioned that a cheque
of above said money, a labtop, Authorisation letter to the local delear to provide above said car etc are packed and handed over to Speed Courier Company to dispatch the parcel to my address. After that the courier company contacted me and asked me to send 710 us$ to their company for the necessary arrangement of the courier.
I got several phone calls in between from UK and speed courier company, Manchester, U.K.
The address of the courier company they mentioned is as follows
Unit 1
Debdale, M18 7LJ
England
Ph no :-
[protected]
[protected]
[protected]
[protected]
E-Mail [protected]@live.com
I have not send the money because I think that this information is fake. So please inform me on this issue wheather it is true or false, and advise me what should I do.
Thanking you
Tirtha Raj Paudel
Country :- Nepal

Kia Motor Finance Company harrasses debtors. I was only 6 days past due on an amount under $200.00; they have called me every two hours, continually at work, when I have told them repeatedly not to call me during work hours. They call holidays, Sunday... every 2 hours. Even when making payment arrangements, I am still harrassed every two hours.

We want to make my knowledge of his discomfort by the time my truck repair Kia Carnival plate NAK-93S, which had committed errors of planning and procurement of spare parts for quality control of repair. Then tell a few events in chronological order:
1. In early February the truck entrance to his workshop referred to after sales service, for a failure of the straps of synchronization between the two trees of a cam of the compression cap.
2. The engine was inspected for damage assessment until they reach 2 months of spare parts required and deemed necessary to correct the damage that was estimated by the engine. Including valves, belts of time empacaduras game and spark plugs, but that is the case after discovering the damage, which resulted in 2-cylinder valves were broken causing damage to pistons, cylinder liners and connecting rods.
3. In April ordered the additional parts required for the damage produced, but it is the case that the cylinder liners were not supplied and the manufacturer KIA letter requesting to send the new piston from the home country (Korea) shirts with the clearances for the type of piston.
4. After some time, received the shirts and when the activity is installation of the covers of compression, they find that the new cap does not supply compression valve is installed and then they are ordered.
5. In June, received the valves and caps are sent both compression (New and Old) for grinding a workshop for installation and adjustment for tight seal.
6. Received all the parts the engine was assembled in July, when start-up and test operation, the engine failure in a compression of the cylinders, so its technicians suspected mal settlement in the new valve cover compression, but that is the case when making an inspection of what was happening, I notice that the 4-valve cylinder being made of that contact with the piston corresponding to instruct them to review the clearance between valves and valve guides; Where to find that the valves used for that cylinder did not have clearance by the manufacturer KIA.
7. In July, the new engine is assembled and during the test run within the city tranca the engine due to improper installation screw on the lid straps of time, which causes failure of the length of time the belt .
8. In the first week of August to inspect the repair, I find two errors again, a pulley belt damaged because time had installed a long screw on the front cover that hit the pulley and the deformed. In addition to this, look at the screws of the steering wheel or rack coupling hydraulic torque converter, one of the 6 screws with the crankshaft was installed in various dimensions, hexagonal head, which leads, of course, an imbalance dynamic engine and rear differential weight bearing damage by vibration.
9. The Workshop will ask the assembly KIA Valencia, Venezuela, providing a technique to assemble the engine, which was completed in November.
10. In the same month of November, I called the Workshop Yuyi Motors, CA I reported that the box does not automatically change and that the vehicle will be delivered with cash-flow problems.
11. On April 22, 2009, I handed over the van with these anomalies or defects generated:

a. If Wipers blow fractured by installing the engine
b. Alternator noise, due to replacement of this by a similar damage attributable to causes Yuyi Motors, SA not to protect the assets of its customers.
c. Absence of the handle for operating the hand brake, the truck entered with all its accessories, personnel management Yuyi Motors, SA conciliation meeting reported that it was removed to assess the problem of the electrical box automatically changes, which I do not agree because if you look at the photo No. 3, lateral screws were not removed, but if the handle for other uses .
d. Damage due to corrosion of some components because of the storage time of my truck by delay in the repair, which I reaffirm, because if you look at the photo No. 4 can see the state of corrosion that has the horn or horn, which is an indicator the aggressiveness of the location of the workshop.
e. Grilles central air conditioning broken out .
f. The air conditioning does not cool and has no freon gas 134a.
g. Damage to the propaganda that has glass tracero.
h. Lost rubber floor protectors of the carpet.
i. Replacing petrol bomb allegedly installed a new pump used, petrol level indicator loose or installation of the seal between tank and pump, which causes the fuel to escape abroad with the danger of fire. See photo No. 6.

I felt as a Client and unprotected offended by bad service and poor quality service and attention I received from Yuyi Motors, SA located in the Municipality Lecheria, Anzoategui State, Venezuela. KIA damage these have caused me a great financial expense to keep my car in his workshop, situations causing stress and high pressure blood for me and my family for the upsets received.

I thank this Organization for the care and support they give me to get to the original manufacturer KIA Korea in order to be punished Workshop Yuyi Motors, SA located in Venezuela.

Hello,

This is to inform you that you have been successfully cleared a winner of The KIA Motors Sweepstakes Promotions.

Your e-mail address was attached to ticket number: [protected] 188 with Serial number 5388/02 drew the lucky numbers:[protected], which subsequently won you the lottery in the 2nd category i.e match 5 plus bonus. All participants for the online version of The KIA Motors Sweepstakes Promotions, were selected randomly from World Wide Web sites through computer draw system and extracted from over 100, 000 unions, associations, and corporate bodies that are listed online.

Kindly find below the contact details of our official online paying bank.You are to contact them for instructions on how to remit your winning prize amount to you.

Mr. Kevin Lucas
Lloyds TSB
(International Transactions Dept.)
Office: 1 Churchill Place,
London, E14 5HP.
Tel: :+44 [protected]
Email : [protected]@lloyds-tsb-plc.com
[protected]@yahoo.com.uk

Please contact them with the below personal details of yours;
* Full Legal Names
* Address
* Tel/Mobile/Fax Numbers
* Occupation
*Ref number - 015/TYT/XFTCR-EPL00111234
*Pin code -KIA/001/11234

Once again I say congratulations and always inform me with your dealings with the bank were your fund is being transferred to.

Goodluck !

Martin Neville.
(Claims Agent

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$565 left on the payments
5 Year warranty because it was used - OH yes, that's from date of car "birth"
Ran fine, pulled out of work, bad engine rattle!
Towed to Dealer $65
Cursory look by technician - a bad coil
Next Day - ENGINE BLOWN - $4700 plus labor and "needed parts"
Makes sense since the car only cost $9600 new!
Found a 90K motor for $1100 and a 60k for $1300 - plus...you guest it!

Car coming home on a tow today. Maybe I'll put a rebuild HONDA engine in and never buy a Kia again.
Oh dang, I just spent $17000 on a Specra 5

SO - who do we contact to start a CLASS ACTION SUIT against this nonsense? If they are going to import toxic toys and wind up cars, I BUYING GM AGAIN! I don't mind supporting Canada and my Grandmothers pension.

I bought a new Kia Sorento 3.5 petrol (automatic) in 2005 and kept it for 60, 000 km. The automatic transmission often did not want to select. The agents could not solve this problem and I decided to trade it in on a Kia Sorento 2.5 diesel with a manual transmission. Since new this car often did not want to select 4 wheel drive low range . I took the car to the Silverton branch in Pretoria in October 2008 to fix this problem and they changed some electronic valves, but the vehicle was still not fixed. I took the car back in November 2008 and the car is still there because they are not able to fix the problem. (It is now 9 January 2009)
I think this is very bad advertising for Kia and I am now forced to take them on to refund me for the market value of this vehicle.

Dear friends
i have recieved a offer letter from kia motors germany. i would like to verify the authenticity of those offer letter and check whether it is a scam or not?

Please post your reply as soon as possible.
Following Link contains the documents which i have recieved.
Please verify those documents and let me know the details.

http://www.esnips.com/web/FromKiaMotors

I would like to complain about the dealership : Gervais Kia in lowell, ma. I had purchased a 2004 Kia Sorento 10 months ago. Since then, there have been numerous problems with it. Over two weeks ago, my car would not start. I had the car towed to the dealership and I still have not gotten it back. Every day that has gone by I had been told a different story. They will not give me a loaner car and they almost did not cover the repairs under warranty. I had to literally call Kia directly and complain about my rights as a consumer to get my car covered under warranty and to have some answers. I found out last night that the service dept. for the dealership has been lying to Kia too. They said my car was going to be ready today and still, I get no calls back explaining to me what is going on.
Please help. I have two kids and no ride to work now. I am extremely upset right now.

I bought a car from them one year ago the car was sold to me
For six thousand dollars more then its worth, I was told I could come in after 8 months of paying and get it re financed
Also, I tried and was told I could not because the car is only
Worth 10, 000 and I still owe almost 17, 000. They wont do anything to help me, the car is changing colors and keeps having mechanical problems. All I wanted from them is a trade in or something else but they just shoot me down. I pay 400.00 a month car payments and feel like this company does not care.

I bought my 2005 KIA Spectra5 new in September 2005. My intitial gas mileage was 15 mpg. I was told it would increase and be at or near the sticker mpg after 6000 miles. At 12.000 miles on the odomenter I now get a rousing 19 mpg in town and 22 mpg on the highway.
Needless to say, I am disappointed! When I ask about I am told over and over again that I am driving it worng. I have driven many cars in my 65 years and am so very suprised to learn that I don't know how to drive this 4 cyl. automatic car.
I can't even get a service department to take it in for a look see.
I tell everyone who asks me about my KIA not to buy one. I will continue to do so.

You won 470000 from Kia 2008 sweepstakes. Contact Ms Stacie Monroe via email: stacie.[protected]@ymail.com with your secret pin code KIA/001/11234 and your refernce number TYT:[protected]/06. This message was sent using webmail.coqui.net

I have a 2002 KIA Sedona with 54, 000 miles on it, bought it new so I am the only owner of this piece of crap. All scheduled maint. has been done by authorized KIA dealers. I took it in for its 60, 000 mile maint. check-up and was told that the timing belt needed to be replaced. After looking in the Warranty book I found that this is considered a part of the 100, 000 mile power train warranty so I approved the work, thinking that it was covered under warranty as stated on page 4 in the booklet under Power train coverage. To my surprise when I went to pick it up after 2 days, I was hit with a $600 timing belt charge with labour. After a long discussion with the service manager with no results, I called KIA Customer service in California. I was told that the timing belt was not covered because it was worn and since it is rubber it gets worn out, however if the new belt broke, they may cover that. I read this dummy who could hardly speak English word for word from the booklet that says the timing belt is included in the 120 month/100, 000 mile warranty. She then asked me if I felt that they should be required to replace the tires too if they were worn out. I told her this was a completely different situation, their service techs said the belt was bad and needed to be replaced, and this is a warranty part and she again said that this belt wearing out is considered normal wear and tear, so it is not covered. I told her every part on the vehicle has wear and tear so what was her point in that statement. She told me that rubber wears so it is not covered and the dealership was well within its rights to charge me for replacement. I asked her what kind of warranty plan do you people have. She then said if the belt had actually broke it may be covered under certain circumstances. I told her that was the dumbest thing I have ever heard to allow a belt that the dealership said was about to break before they might consider it under certain circumstances, I asked her what circumstances, and she said it is on a case per case basis. If I would have said do not replace it and it broke, they would then tell me that we were advised to replace it and since we didn't it was our fault. Talk about a bunch of double talk. Why put this part in the warranty booklet if it is not covered? I told her when my headlight went out on my Explorer, Ford picked up the tab 100% with labour and that went out because of normal wear and tear, but she again went off on how rubber wears and so they could not cover that. I will never buy another KIA ever.

My timing belt goes out at 65000 mile and blows my engine up. When I called KIA they said that the engine is only warranted up to 60000 miles and will fix it and add the bill to the already existing bill I have. Who knows a car that the engine blows at 65000 miles and isn't mad? And do they know that engine for this car is hard to come by just for the fact that this has happened to the same car over and over? And what happened to 100, 000 mile bumper to bumper warranty? Doesn't the engine fall in between the front and back bumper? Mine did until it blew and we had to take it apart.

Kia gives out false advertising and I wouldn't dare tell anyone to go buy any car from them because they won't be satisfied and everything that goes wrong with their cars are not their fault. They just want the money and I would suggest to buy a car that will hold up and be worth the money that is actually paid.