KIA Motors’s earns a 1.3-star rating from 1624 reviews, showing that the majority of car owners are dissatisfied with their vehicles.
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Engine burns ALL oil, seizing vehicle
My 2017 V6 Kia Sorento had its engine seize as I was driving in a dangerous location for a car to be stranded - no warning of any potential for failure. Paid for a tow to have a mechanic tell me the engine burned all but.5 qts of oil, even though I get routine oil canges. Kia cust srvc stated I needed another diagnostics exam by a kia dealership. So after...
Read full review of KIA MotorsCustomer support
Dear Kia Team, My experience with your customer support in Korea and Europe was rather disappointing. In short: There was no support, but rather giving me a run-around and no one was willing to help. I imported a Carnival from Korea to Europe. European officials won´t allow it on roads as they would need some official data from the manufacturer that the...
Read full review of KIA MotorsCarens
Dear Sir/Madam, On Sunday, April 14th, 2024, I took possession of a Kia Carens Prestige 7 (iMT) variant at approximately 1 PM IST. Regrettably, the vehicle displayed a technical fault from the outset. Despite this, I have not yet received the pre-delivery inspection quality certificate from the sales department. Upon driving the car home, I encountered a...
Read full review of KIA MotorsDelay with replacement parts
Good day All, Hope you are well! On the 9th of March 2024, I paid for parts which KIA South Africa didn't have in stock. I was only told on Monday; the 11th of March that the stock has been ordered and will be coming directly from Korea and the estimate date in 21 days. The replacement is out of Warranty, so this was a cash deal and had no alternative...
Read full review of KIA MotorsDid not provide defective tire as requested by customer
Jenkins Ocala, Fl. gave me an appointment after two ORANGE ! registered on my car. Also, a recall was in order because the top of the car molding FLEW OFF and hit someone. This is the 3rd recall in a year. After five and a half hours of waiting no molding was available, meaning I have to return again. Plus I was told my tire had a nail in it. I asked to...
Product and service
My name is Dr. Louay Labban, I am a proud owner of Kia Forte 2016 and I have been an owner of many Kia vehicles. Last month the traction and service lights appeared on my dash board and I was concerned about the vehicle so I towed the car to Hendricks Kia in Concord, NC. Since that time which has been around a month, they have been guessing about the issue...
2017 kia sorento
Engine burns through oil. I have to add oil all the time - 2 quarts a week. There is no leak. The exterior rear of the car will not stay clean, it’s burning so much oil. Our mechanic suggests that we “hang in there” in hopes that Kia will recall the engine. We are trying to hang on but we will not likely buy another Kia in the future. This is a big expense for me!
Desired outcome: Recall the engine for using excessive oil
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Kia Sportage 2020
I purchased a brand new Kia Sportage at Uptown Kia in Cornwall, Ontario in 2020. First off, I want to say what a beautiful showroom this is and how amazing all the staff are at this location. Very friendly, helpful and it's always easy to make appointments in a timely manner. The job at hand gets done, but there are obviously serious issues beyond their...
Read full review of KIA MotorsRegarding new car seltos handed over to us in defective condition to us by dhingra motors sector 14 gurugram india
Dear Sir/Madam,
We got delivery of seltos from your dealer/Distributor network Dhigra Motors on dated 3rd March 2024 with certain defect highlighted at the time of delivery as well to Mr Ankul Vashishth (Sales person) . as detail below:
1. Engine check light on
2. Adas cruze control not working.
Above Vehicle was return back to them to get this rectify on immediate basis.
Now till date above issues still not rectified inspite of several request and reminder.
We are struggling to get the vehicle in good condition but no rectification done till today.
I am hereby attaching the documents for your intervention & prompt action .
You are requested to replace the vehicle with new one as its not as per our satisfaction.
Thanks & Regards
Abhishek Garg
[protected]
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Kia sportage
I purchased a vehicle from kia west coquitlam. Had it approximately a week, the more time went on then more I realized I don't like anything about the vehicle. They have a 30 day return policy supposedly. So I contacted them and told them I was unhappy with the vehicle and didn't like it. That's when I was told I can't return it, I'd have to trade it in which would give me double negative equity. So he basically said just keep the vehicle that you paid over 30 grand for and hate. Keep it for a year then bring it in and get what I want. Gee thanks buddy. What a crock. Don't advertise 30 day returns if you don't intend on honoring it. I also feel like there is something wrong with the vehicle.its shifts very hard and I can feel that sometimgnis not right underneath. I wish I had just stayed with the original dealer I was going to. I will never purchase from these guys again!
Desired outcome: Want them to honor their 30 day return policy so I can get a vehicle I like and that is working properly.
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Recall on vehicle not able to get repaired.
I have been trying to get the recall on my vehicle checked and/or repaired. The dealership has said there isn't a fix. Also, I can't get them to call me back or speak to me directly. I am retired and this is my only vehicle. The VIN is KNDCB3LCXL5400184. I have called Burt Ogden Kia in Harlingen, TX and Mike Shaw Kia in Corpus Christi, TX due to that is where I purchased the vehicle.
It has been months since I first began trying to rectify the recall.
I am at a loss as to what to do next.
Desired outcome: Repaired or replaced vehicle.
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Kia Niro
We own a Kia Niro (VIN ending number 153073) and we met with a minor rear-ended accident on the 16th of Dec 2023. The car was left with Caliber Collision on the 18th of Dec 2023. They tried fixing the car but there were some error codes they could not calibrate. The car was then moved to Kia 22nd of January 2023 for the dealership Kia west side Katy in...
Read full review of KIA MotorsMy 2021 kia k5
I was just informed that my 2021 kia k5 will need to have the wiring harness replaced due to a corrosion with the connector to the egr value. 1st I feel the dealership is trying to take advantage of me. It is very hard to believe that a car 3 yrs. Old that has been kept in a garage will need the wiring harness replaced. This started with a warning service light. The cost of the repair is 5400.00.
The Vin Number is: 5XXG34J22MG029422 2021 KIA K5 The dealership is Ray Skillman Kia located in Greenwood Indiana.
Claimed loss: Value of the car
Desired outcome: Replace or repair.
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2020 kia sportage sx silver
First driver side mirror started peeling, covered under warranty. Then back spoiler feeling, covered under warranty. Then passenger side peeling, passed 36 month, does not cover. Now the lower part of the back door (also plastic) is dull, and will start peeling soon, talked to kia, sorry passed 36 month, does not cover. Well all painted plastic parts will...
Read full review of KIA MotorsWindows
All the windows have just randomly failed down. The last one was my passenger back window on my way to work with it pouring down rain this morning. The first incident was about a year and a half ago, the driver's side window fell, and the window shattered. Took to glass shop and they said regulator needed to be replaced and they put in when they installed...
Read full review of KIA MotorsHatch door
The hatch door on my 2021 kia seltos the struts fail to work and the hatch door falls down after opening and hits people in the head. Only 18000 on my car. I am a senior and do not go alot. Why has the struts on the door stopped working and the repair shop wants over 150.00 to repair when they should be on warrantee. Please advise. Sharlotte Cooper KNDERCAA9M7155213, vin number 541.954.3888
Desired outcome: repair struds on hatch door
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Your website for customer service
https://ksupport.kiausa.com/ConsumerAffairs/Error/OtherError
for days it will not allow me into this site so I can review my complaint over my cars theft and me almost being killed in the process.
Case#[protected]
There is information I have given you I need copies of and your site will not allow me in or anything else. my Lawsuit need all the information I summited to you. The.rim.[protected]@gmail.com
https://youtu.be/Vr6kFUkcr6U
Claimed loss: Case#[protected]
Desired outcome: I need my formation and my payment.
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2016 Kia Soul EV+
Our car ar broke down almost 7 weeks ago on Jan 12, the dealer could not give us an appointment until Feb 1, 3 weeks later.
The car could not be diagnosed locally so they sent report to Kia America, they also don’t know what the problem is or how to fix it.
I’ve called 4 times (they don’t return calls) and they claimed to have escalated the problem but there still hasn’t been any progress, it’s still “waiting in the queue”.
We have paid over $2500 thus far in rental costs of which only part will be reimbursed about 8 weeks after car has been fixed…theoretically.
This has been both an emotional and financial burden and extremely frustrating. We’ve been without our car for almost 7 weeks now with no information as to when it might be repaired and no loaner car to use in the meantime.
Desired outcome: Car repaired soon and a loaner car until that time
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Service and communication
Dropped my car to Trinity Kia Service Department on the 9th of February at 7:45am. I was told by 8:45am on the same day I will have a call back telling me what issues they found. I did not receive a call until 12:45pm that same day. I was told the car needed a new part that will have to be ordered and shipped, and was told 2 weeks wait at the most. I...
Read full review of KIA MotorsKia Roseville CA/ Sales- www.rosevillekia.com
As a returning Kia customer to Roseville Kia, I expected my experience to be a positive one, similar to the last. It was not. The sales team currently functions with the bait and switch, high pressure, too many people involved tactic that has kept me away from dealers, except Roseville Kia, for the past 20 years. We had in writing what we wanted, were...
Read full review of KIA MotorsKIA Motors Reviews 0
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."
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- The model and year of your KIA vehicle, if applicable.
- Details of the issue, including dates, locations, and any specific incidents.
- Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
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Overview of KIA Motors complaint handling
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KIA Motors Contacts
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KIA Motors emailsmarketing@kia.com100%Confidence score: 100%Support
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KIA Motors address12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
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KIA Motors social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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