KIA Motors’s earns a 1.3-star rating from 1639 reviews, showing that the majority of car owners are dissatisfied with their vehicles.
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Glare from interior surface, 2023 Kia Sportage hybrid
Hello. I own a 2023 Kia Sportage Hybrid. The console surface is very shiny and often has a glare from the sun that shines in the driver’s eyes. I highly recommend you change the surface to matte or something that will not shine in the driver’s eyes and a lighter color on future vehicles. Best wishes. Ty.
Sharon Gregory
[protected]@gmail.com
[protected]
Claimed loss: Irritation, driving danger.
Desired outcome: Seeking a way to reduce the glare and a future design change for other owners.
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Repair to broken passenger side window, steering column and passenger side door handles
Vehicle in for attempted theft, Kia dealership tape up passenger side window due to rain. when I picked up vehicle I noticed paint damage and was told it was due to the tape covering the window to prevent rain inside the car. Was told if I want it painted it would be $500 plus. This damage was caused by the dealership and I feel they should pay for paint job, not try to charge customer for their mistake.
Claimed loss: Paint damage
Desired outcome: Car to be painted
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You’ve got every right to be frustrated with KIA Motors. It’s bad enough dealing with an attempted theft, but adding insult to injury with paint damage caused by their own staff? They should be fixing that on their dime, not trying to squeeze another $500 out of you. This one’s clearly on them, and they need to step up and make it right.
Color cutting very bad, quality in sonet, in highway run color peeled off from bonnet and roof top.
purchase new kia sonet hte white imt diesel : from Gandhinagar, regi. number is GJ-03-NF-6097. in jan 2024 Before oil change service I found some spots of peeled off the color on bonet and roof also. When I visited for 1st service for Oil change, I clearly mention these things to service person, but service person refuses that and told that that is due to...
Read full review of KIA MotorsPost-sale customer service
I am writing to express my dissatisfaction with the customer service I received from Kia Canada regarding a compliance letter for my Kia Forte EX+ 2023, which I purchased in Canada. I am currently in the process of importing my vehicle to the U.S. and require a compliance letter stating that my vehicle adheres to the U.S. Federal Motor Vehicle Safety...
Read full review of KIA MotorsFailed to do recall
I took my car to get the windshield recall done last year. I picked up my 2016 Kia cadenza and they said it passed the test and the windshield is good. I told them no way that could be, because it is cracked every which way. I told them to explain to me how they did the test. So, I believed them. This year, because the windshield cracked further and I wa...
Read full review of KIA Motors2017 KIA Sportage
I purchased a used 2017 KIA Sportage with the knock warranty. My car has had a total engine failure. They are refusing to repair my car. They say it is a different failure than the knock warranty. The car is valued at around $6,500 they want $6700 plus to repair it. The car is at 170K+ miles. The Wasatch front Kia dealer in Ogden UT has been extremely kind...
Read full review of KIA Motors and 1 comment2024 kia forte
We have less than 400 miles on our Forte GT purchased 3 May, 2024. 20 June it was dead in our garage. Unable to unlock doors, get out of park, put windows up, everything was dead. Was towed (trucked) to local dealer (Yuma, AZ) around 9/930 a.m. Tow truck knew trick to get it out of park, thank goodness. Was told their system was down and could not do...
Read full review of KIA MotorsMotor
I have a 2016 Kia Rio with little less than 2000 miles. There is a with the motor the 2nd cylinder. The repair will cost 7000 and l still owe 4000 on the car. I’m beyond pissed! I can’t afford this! A guy that works at dealership stated that this is an issues with Kia and Honda 2016-2019. If that’s the case how come they haven’t don’t recall for the part. There is a recall on other parts.
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Service complaint
Hello sir, This is Danish Noorani from Surat (INDIA). Sir I have purchased Seltos from Shreenath kia on 08/09/2023. My vehicle number is GJ 05 RV 1343. I am not at all satisfied with shreenath kia service. I was having noise issue from backside I think it was a bodyrole noise. As my second service was going to get due I told them about the noise. The second...
Read full review of KIA Motors and 1 commentCustomer care and service
I purchased my car, a 2023 KIA Sportage, in May of 2022. Beyond the Manufacturers warranty, I purchsed an extended warranty for bumper to bumper coverage for 100,000 miles. On April 8, my wife was driving my 6-month-old granddaughter home when the engine light started flickering on and off and the car kept stalling. We called Willowbrook KIA and brought it...
Read full review of KIA MotorsService
On 6 May 2024 I took my vehicle, a Kia Rio 2020, to the Kia dealership in Fredericton, NB when the malfunction indicator light came on indicating something was wrong. This is not the first time I had my car in there for this problem and my vehicle is still under warranty. I have had my car in there at least 3 times for the same thing. They did another...
Read full review of KIA Motors and 1 commentI complaining about Kia sorento warranty at ksa
I need your support urgently.. I am an architect, Ayman Mohamed, and I work in the Kingdom of Saudi Arabia. I have recently bought a Kia Sorento Hybrid 2024 AWD, and I thank you very much for this creativity. I bought it personally imported from South Korea through the International Auto Agency Company, “they are a good and cooperative company,” and you...
Read full review of KIA Motors and 1 commentKia sorento 2024 warranty in Saudi Arabia
Dear Sir My name is Adel Rahali I live in Riyadh, Saudi Arabia, I imported new Kia Sorento Mq4 2024 facelift from Korea VIN:KNARH81BHRA252085 kindly help me in the following issue and hoping solution for it: I went to the KIA Agency HQ in Riyadh, Saudi Arabia, “Al Jabr Automotive Company,” and asked them to put the car under warranty, and the response...
Read full review of KIA MotorsEngine burns ALL oil, seizing vehicle
My 2017 V6 Kia Sorento had its engine seize as I was driving in a dangerous location for a car to be stranded - no warning of any potential for failure. Paid for a tow to have a mechanic tell me the engine burned all but.5 qts of oil, even though I get routine oil canges. Kia cust srvc stated I needed another diagnostics exam by a kia dealership. So after...
Read full review of KIA MotorsCustomer support
Dear Kia Team, My experience with your customer support in Korea and Europe was rather disappointing. In short: There was no support, but rather giving me a run-around and no one was willing to help. I imported a Carnival from Korea to Europe. European officials won´t allow it on roads as they would need some official data from the manufacturer that the...
Read full review of KIA MotorsCarens
Dear Sir/Madam, On Sunday, April 14th, 2024, I took possession of a Kia Carens Prestige 7 (iMT) variant at approximately 1 PM IST. Regrettably, the vehicle displayed a technical fault from the outset. Despite this, I have not yet received the pre-delivery inspection quality certificate from the sales department. Upon driving the car home, I encountered a...
Read full review of KIA MotorsDelay with replacement parts
Good day All, Hope you are well! On the 9th of March 2024, I paid for parts which KIA South Africa didn't have in stock. I was only told on Monday; the 11th of March that the stock has been ordered and will be coming directly from Korea and the estimate date in 21 days. The replacement is out of Warranty, so this was a cash deal and had no alternative...
Read full review of KIA MotorsDid not provide defective tire as requested by customer
Jenkins Ocala, Fl. gave me an appointment after two ORANGE ! registered on my car. Also, a recall was in order because the top of the car molding FLEW OFF and hit someone. This is the 3rd recall in a year. After five and a half hours of waiting no molding was available, meaning I have to return again. Plus I was told my tire had a nail in it. I asked to...
Product and service
My name is Dr. Louay Labban, I am a proud owner of Kia Forte 2016 and I have been an owner of many Kia vehicles. Last month the traction and service lights appeared on my dash board and I was concerned about the vehicle so I towed the car to Hendricks Kia in Concord, NC. Since that time which has been around a month, they have been guessing about the issue...
2017 kia sorento
Engine burns through oil. I have to add oil all the time - 2 quarts a week. There is no leak. The exterior rear of the car will not stay clean, it’s burning so much oil. Our mechanic suggests that we “hang in there” in hopes that Kia will recall the engine. We are trying to hang on but we will not likely buy another Kia in the future. This is a big expense for me!
Desired outcome: Recall the engine for using excessive oil
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KIA Motors Reviews 0
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."
4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:
- The model and year of your KIA vehicle, if applicable.
- Details of the issue, including dates, locations, and any specific incidents.
- Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
- Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
- Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.
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Overview of KIA Motors complaint handling
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KIA Motors Contacts
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KIA Motors phone numbers+1 (877) 542-2886+1 (877) 542-2886Click up if you have successfully reached KIA Motors by calling +1 (877) 542-2886 phone number 0 0 users reported that they have successfully reached KIA Motors by calling +1 (877) 542-2886 phone number Click down if you have unsuccessfully reached KIA Motors by calling +1 (877) 542-2886 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +1 (877) 542-2886 phone numberCanada131 542131 542Click up if you have successfully reached KIA Motors by calling 131 542 phone number 21 21 users reported that they have successfully reached KIA Motors by calling 131 542 phone number Click down if you have unsuccessfully reached KIA Motors by calling 131 542 phone number 8 8 users reported that they have UNsuccessfully reached KIA Motors by calling 131 542 phone number23%Confidence scoreAustralia8800 301 08808800 301 0880Click up if you have successfully reached KIA Motors by calling 8800 301 0880 phone 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KIA Motors emailsmarketing@kia.com100%Confidence score: 100%Support
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KIA Motors address12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
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KIA Motors social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMar 24, 2025 - View all KIA Motors contacts
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