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KIA Motors

KIA Motors review: Post-sale customer service

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10:01 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my dissatisfaction with the customer service I received from Kia Canada regarding a compliance letter for my Kia Forte EX+ 2023, which I purchased in Canada. I am currently in the process of importing my vehicle to the U.S. and require a compliance letter stating that my vehicle adheres to the U.S. Federal Motor Vehicle Safety Standards.

Unfortunately, the compliance letter provided by Kia Canada was not suitable for my needs. When I contacted the customer service team, I was informed that the provided letter was the only document they could offer and that it solely confirmed compliance with Canadian regulations. I understand that my vehicle was initially intended for the Canadian market, but I find it reasonable to request assistance in obtaining the necessary documentation for U.S. importation.

I then asked for information on the vehicle's manufacturer or any third-party sources that might help me acquire the correct compliance letter. However, my requests were met with impatience and a refusal to provide further assistance. Despite multiple follow-ups via phone and email, the customer service representatives continued to be unhelpful and dismissive.

I believe that providing customers with the proper legal documents for their vehicles is a fundamental aspect of customer service. The attitude I encountered was especially frustrating, given that I acknowledged the initial limitations and only sought guidance on how to proceed. It is reasonable for customers to request information about their vehicle's manufacturer, especially when seeking to comply with import regulations.

Additionally, my vehicle's features, such as the ability to switch the cluster's distance unit to miles and the presence of a tire pressure monitoring system, indicate that it may have been designed with the U.S. market in mind. Therefore, it is plausible that the necessary documentation for U.S. compliance should exist.

Desired outcome: I respectfully request that Kia Canada reconsiders my situation and provides the assistance needed to obtain the correct compliance letter. I look forward to a resolution to this matter and appreciate your attention to my concerns.

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    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

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