CB Car Dealers KIA Motors Post-sale customer service

KIA Motors review: Post-sale customer service

Anna33 of US

Aug 07, 2024 10:01 am EDT

Verified customer

Featured review

I am writing to express my dissatisfaction with the customer service I received from Kia Canada regarding a compliance letter for my Kia Forte EX+ 2023, which I purchased in Canada. I am currently in the process of importing my vehicle to the U.S. and require a compliance letter stating that my vehicle adheres to the U.S. Federal Motor Vehicle Safety Standards.

Unfortunately, the compliance letter provided by Kia Canada was not suitable for my needs. When I contacted the customer service team, I was informed that the provided letter was the only document they could offer and that it solely confirmed compliance with Canadian regulations. I understand that my vehicle was initially intended for the Canadian market, but I find it reasonable to request assistance in obtaining the necessary documentation for U.S. importation.

I then asked for information on the vehicle's manufacturer or any third-party sources that might help me acquire the correct compliance letter. However, my requests were met with impatience and a refusal to provide further assistance. Despite multiple follow-ups via phone and email, the customer service representatives continued to be unhelpful and dismissive.

I believe that providing customers with the proper legal documents for their vehicles is a fundamental aspect of customer service. The attitude I encountered was especially frustrating, given that I acknowledged the initial limitations and only sought guidance on how to proceed. It is reasonable for customers to request information about their vehicle's manufacturer, especially when seeking to comply with import regulations.

Additionally, my vehicle's features, such as the ability to switch the cluster's distance unit to miles and the presence of a tire pressure monitoring system, indicate that it may have been designed with the U.S. market in mind. Therefore, it is plausible that the necessary documentation for U.S. compliance should exist.

Desired outcome: I respectfully request that Kia Canada reconsiders my situation and provides the assistance needed to obtain the correct compliance letter. I look forward to a resolution to this matter and appreciate your attention to my concerns.

Confidential Information Hidden: This section contains confidential information visible to verified KIA Motors representatives only. If you are affiliated with KIA Motors, please claim your business to access these details.

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KIA Motors Contacts

KIA Motors phone numbers

+1 (877) 542-2886
+1 (877) 542-2886

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Canada

131 542
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25%
Confidence score

Australia

8800 301 0880
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50%
Confidence score

Russia

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50%
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Malaysia

+82 234 641 114
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74%
Confidence score

South Korea

+1 (800) 333-4542
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United States

+44 333 202 2990
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43%
Confidence score

United Kingdom

+353 16 497 493
+353 16 497 493

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100%
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Ireland

+43 800 784 777
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100%
Confidence score

Austria

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33%
Confidence score

Belgium

+49 800 777 3044
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67%
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Germany

+39 848 582 588
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100%
Confidence score

Italy

+31 888 542 542
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50%
Confidence score

Netherlands

+47 22 086 153
+47 22 086 153

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100%
Confidence score

Norway

+34 902 283 285
+34 902 283 285

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100%
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Spain

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20%
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Sweden

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100%
Confidence score

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+90 216 656 2600
+90 216 656 2600

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100%
Confidence score

Turkey

+86 400 882 2060
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60%
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China

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71%
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17%
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South Africa

+94 112 342 725
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60%
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Sri Lanka

+866 800 868 995
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Taiwan

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43%
Confidence score

UAE

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100%
Confidence score

Vietnam

+55 800 771 1011
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50%
Confidence score

Brazil

+52 554 780 0542
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Mexico

More phone numbers

KIA Motors emails

marketing@kia.com

100%
Confidence score: 100%

Support

KIA Motors address

12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)

KIA Motors social media
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Sep 16, 2024