KIA Motors
Reviews and Complaints

I took my car in for a recall of the soft brake pedal or brake fluid warning light illumination

1st problem is they kept my car over night without a phone call they said they called it must have been the wrong number

2nd problem I called on 2 occasions and the the calls went to voice mail in the service department that is terrible way to do business but, anyway I apparently nobody listened to them or they would have got my correct phone

3rd problem I had to get a friend to drive me to the dealership (phil smith kia deerfield beach florida) a man named nestor waited on me he is the one that wrote my number wrong i'm told

If that was all the went wrong I could live with that but, on to the 4th problem

4th problem the gear shift handle was broken I swear it was not broken when I came in I was told it was broken and their evidence was it had been glued I didn't do it said it must have been that way when they sold me the car 2.5 years ago and was told the part would not be covered it cost $75 at which time I asked to speak to a manager he confirmed it was not covered and was rude about it as well basically accused me of lying at that time I grabbed tha broken part and stormed saying a few expletives as I left

I am writing you cause I don't feel this is the kind of look you want for your customer service

Please see that email gets sent to the appropriate people I want a new or used gear shift handle something to replace the broken one which I didn't do

Sincerely,

Dennis trumbo

4111 ne 21st way c-206

Lighthouse point, fl 33064

Phone number [protected]

Our you can reply to my email [protected]@bellsouth.net

Thank you for your attention in this matter

I have a Kia Seltos 2022 purchased in Colombia.

I would like to update my Display Audio Software. The software version that I have is: SP2i_22MY.GEN.D2V.001.001.210526. See attached image with screen capture of my radio.

I wonder based on your USA webpage, if I can update this version with the SP2_22MY.USA.D2V.003.200.220927 that is available for 2022 SELTOS in the USA Webpage (https://update.kia.com/US/ES/updateNoticeView/956/pop1)

Please advise/confirm and thanks in advance.

I did not receive yet a satisfactory answer from customer support.

Hi, my name is Furio Fattori,

I'm a customer of Kia, in my garage I have a one kia Sedona and a one Kia Sportage 2023.

I bought the Sportage 2023 on the 26 March 2022 just 7 months ago!

This car today has around 17.500 miles and from around 10.000 miles started to have a problem with the front rotor disk.

I went to the Dealer where I bought this Sportage many times to try to solve the problem...

The dealer in the first step cut the rotors disk... after this, in short the car continued to have the same problem every time I used the brake, go in hard vibrations and is very dangerous up to 50 mph.

In the last appointment the Dealer made another control and sent to Kia motors the pictures about the situation... (the rotors front disk are burned).

The Dealer told me that without the AUTHORIZATION from Kia Motors they can't change the front rotor disk.

Now I live a one hour trip to the d

Dealer and everytime I go to the Dealer I lose TIME, WORK, MONEY, GAS etc without solving anything!

I'm very tired about this situation... also I paid a lot of money to buy my Sportage 2023, and it is not correct from you! This comportament is horrible!

You are a KIA MOTORS, a big company and you know perfectly that the new Sportage 2023 has a defect in the front rotors disk and in the braking system.

Everyday I use this car and for my Wife, my sons and myself it is very dangerous.

We have a life inside!

I hope you can take serious measures to solve this problem or I will put everything in the hands of my Attorney and at this time you have to pray that nothing bad happens using this car!

This Kia Sportage have the following VIN NUMBER 5XYK6CAF2PG007063

THE RESPONSIBILITY IS YOURS and NOT the Dealer, because without your authorization they cannot do anything... and regarding this problem you have received several reminders with expert reports from your Technicians in the Dealer.

My best

Furio Fattori

number phone [protected] (FLORIDA)

my email : [protected]@gmail.com

I speak Spanish also

i purchased this vehicle from paatrick caddy in schaumburg il on 3/25/2022. thimiledge at that time was 57237. i changed the oil at 62400 miles. a check engine light came on last week at 65243 miles. i checked the oil and found it to be 2 quarts low. i called rock river kia in rockford ill and talked to service dept. the service expert admitted that kia did have a problem with oil consumption with this car . when asked what could be done , he explained that most warrantee companies do not cover oil consumption. and that i would most likely spend north of $800 to find out that they had that problem anyway. i am 76 years old and bought quite a few cars and none were as much of a dissapointment as this one. im letting you know of my dissatisfaction before i share this with my friends and family... regards j.mills

I got cheated by Jenkins KIA Ocala, Florida for over $5000 in the sale of 2023 Sportage EX on 10/22/2022 and also delivered the wrong vehicle

1) the vehicle we drove was with tinted, but the vehicle came with not tinted

2) remote start is not working... when I try it's telling me that the vehicle was sold in MA state, and I don't have the option for this vehicle

3) the vehicle MSRP $29835 and you charged me for $31542

4) My trade-in 2020 Equinox market valued around $25000 and I got only $16000

5) There are several services charges $999+349.95 added that I did not accept

6) The financial guy forced me (threatening my death) to add $1862 plus tax for the maintenance serveries you will perform for future oil changes in 5 years

7) I paid $7000 as down payment but the sale document showing only $5590.55

8) I tried to explain to the salesperson next day after the sale completed, he is showing a peace paper I signed for the sale with all correction

9) The salespersons I dealt with are very smart and the financial guy is even smarter getting all the papers signed first and the financial document last, in the order to make sign as last as possible

10) They told me it's real Leather seat and we received Syntex material my wife is allergic, and she is not able to drive

several months ago, i was driving my 2015 KIA Sorento when the engine locked up in the middle of the intersection. I have been without a vehicle ever since. The dealership wanted to charge me $10k for the replacement, eventhough there is adequate information to support that my vehicle should be covered by the recall. I am a single mom who has been without their vehicle for months. I have finally found a used engine and I am asking KIA to do the right thing and at least split the cost with me.

I placed a $2,500 holding deposit on a Kia Carnival that was supposed to arrive at the dealership by September 11, 2022. It is now October 27, 2022 and the dealership has said they don’t know when it will arrive. It’s said to be at the port in Long Beach, California, just waiting for a transport truck to deliver it to Tucson, Arizona, a short, 8-hour drive. I see trucks all over the freeway transporting vehicles. I just want to know why Kia is so behind on inventory delivery that they cannot have a product they already sold available.

Bought my soul brand new had 6 miles on it! I've returned to car dealer for regular maintenance. At 40,000 I had an oil leak... they had my car 3 half weeks, repaired 3 different leaks. It has used oil ever since. I've had at least 6 oil consumption tests done only to b told "it's normal to use 1 qrt oil for every 1000 miles" say what you want but I've had some real hoopty cars like 200$ never added a drop of oil only did oil changes... as I was approaching 100,000 miles an warranty end I was reassured by the dealer that no worries this started prior to over mileage... here I am over mileage an my car is not to b driven flashing g engine light...codes 301 302 are cylinder 1 misfire an random misfire... hmmmm I'm told I need a converter kit an a tune up... I added 9 qrts of oil in a 5000 mile between oil changes... tune up an converter will not fix this. Kia motors says... out of warranty an no recall... sry... car dealer now says tow it in an well see what we can do... I have to tow 75 miles an they give no rental car... so screwed all the way around... no car to get to work or anywhere... how do they think this is ok? I'm beyond mad...

Kia of Auburn Wa. has had my car for over 5 weeks. They said they had to wait for the part to arrive to fix my car. They have no loaner cars, so I have been borrowing friends and family's cars, who have canceled plans for me to do so, to try to get to my 2 jobs. They do not communicate unless I call them and even then, at times no return phone call until I call again. Now they are telling me after over 5 weeks of waiting that they do not have the right tool to fix my car!? So, they are waiting for the tool now. How can you not know this when you see the part that needs fixing and order the part and not see what tools you will need to complete the job? I am very upset. I need a car to commute to my jobs. I need my car. It's warranty work so I cannot have my car back until it's fixed otherwise the warranty is void, I've been told. I feel this is poor quality on their end and honestly at this rate I would never recommend anyone to Kia for work or otherwise. I have never made a complaint before like this I try to be understanding and workable, but this has to be fixed.

First off, let me tell you this is the first KIA I have bought and thinking it will be the last. It has 45, 000 miles and looks like new EXCEPT for the clearcoat/paint is coming off BOTH OF MY MIRRORS. It looks horrible. I called the dealer where I purchased it NEW and he advised me that it was not under warranty and there was nothing he could do. My thing is this is still a new car, why would the paint ONLY be coming off the mirrors, if it was not a fault in the paint or how it was done. The supposedly excellent warranty is one of the main reasons that we bought a KIA. But I also had problem with my AC going out last summer and had to wait MONTHS to get it fixed, but did finally get it fixed, to now notice this problem with my mirrors. I do not have pics at this time but will be more than happy to provide later.

I have been a customer of KIA for the last ten years. I bought two brand new Souls and up until now I have been so satisfied with my cars. I bought both from Donnelly Kia. Had all my service done there and totally trusted them. On October 17 I had an appointment for a wheel alignment and an induction done. I also asked for an oil change and was told by phone and when I dropped off my car it would be about 1 hour. I decided to wait. I got there at 1pm. and about 2 15 the girl on reception came and told me they were working on my car but they felt my rotors needed attention. I informed her that was impossible because on the 15th I had my winter tires put on and the rotors done at the same time.. She was surprised and left to tell them I guess. I spoke to the service manager and told him and his reply was how would they know that because they did not need to take off the wheels. At 4 15 I went to see where my car was and the man at the desk thought I had already left. He went to the garage and found out they had gone for a run with it. I left at 4 30 and went about 10 kg and pulled off to answer my phone and when I pulled back on the road my engine light came on. I sat for about 15 minutes

and then drove slowly up the shoulder of the road and it went off. I would not take it out again and got my son in law to take it out and he said he could not find a problem except the oil was over filled by about 1 and a halt litre too much. I looked at my bill and he put 6 litres of oil in it and always before according to my bills they put 3.5 litres in it. I am very upset about this and I have tried and tried to talk to the service manager and have left him 2 messages to call me but have heard nothing. I can't believe they would do this because they know I am a widow and know nothing about what they do to my car. I have just bent letting them do what they say I need. Thanks for you attention... Ruth Dunslow [protected]

I have a 2013 Kia Soul that has 35000 miles on it. I started having issues and took it in to be repaired and they said they would just go trade it in - get rid of it because the engine is about to go? This is a car that should go for another 100000 miles. I have taken care of this car, kept up on the oil changes. I brought the car in because it was running very rough and there were 7 check engine codes. Was there some kind of recall on this year?

I would like to make a complaint in regards to the service department at Werribee Kia.

On Monday 12 September, I took my car to Werribee Kia for a service, advising them that my check engine light had come on (flashing) and I believed that this was due to my spark plugs as my car was jolting (due to previous experience). Upon pick up of my car, I was assured that the issue had been rectified and that the light was flashing due to low levels of coolant.

This was not the case as on Sunday 25 September, my check engine light came on again with my car jolting. I took my car to Werribee Kia again and was told that the device that ignites the spark plugs needed replacing which was actioned. Upon pick up, I was once again assured that my car should be fine moving forward.

This morning on my way to work, my check engine light has again come on with my car is jolting. I telephoned Kia Werribee where the receptionist was far from helpful, with Kia Werribee not allowing for any assistance such as a courtesy car so that I can get this rectified and given the time and money already spent trying to have this fixed.

I do not feel safe driving my vehicle and am unhappy at the time and cost already spent trying to rectify this issue.

I was told I need another motor for my Kia soul 2016 took it to the Kia dealership in Lumberton nc

They told me the cost is 6336.00 so I did a sunbit application which I got approved for 4920.00 and whatever the balance was is what I have to pay before they work on my vehicle so the balance was 1416.00 so why did they tell me I had to pay 2800 I need to know what’s this extra money is for please explain to me I don’t think it’s right.

I bought a Kia sorretto last year it’s got less then 98,000 miles it’s a 2017 from the dealer ship it was or is well taken care of when I got it the problem is the paint job done On theses cars is coming off I know other people with same cars and their paint is doing the same thing. These cars should not be losing paint like this especially since I have a mustang 2007 and that paint job still looks like new

i went to get my 2009 Kia Sorento LX inspected and they would not inspect this vehicle due to frame rotting, this vehicle was well maintained and has only appx 75000 original miles. I feel this is something that should not occur at this mileage. I understand that some Kia's have had similar problems with the rusting of their frames, I am writing in hopes that your company can assist with this problem either by repair or some form of assistance. Thank you in advance for your assistance with issue. I can be reached at the following address or phone, you can leave a message on the answering machine, if no answer, I will call you back.

Bernard Karlowicz

6 Maple Lane

Hunlock Creek, Pa. 18621

[protected]

Purchased Kia Telluride in Saskatoon, Saskatchewan, Canada in December of 2021. Drove to Denver, Colorado, USA in September of 2022 for vacation. Car has 12,000 miles (20,000 km) on odometer. Driving on a Saturday afternoon on a freeway, and battery warning light comes on followed by temperature warning. Pulled car off of freeway. Checked under hood. Serpentine belt shredded. Car not drivable. Called Kia Canada for assistance. After a long frustrating discussion they arranged to have a tow truck come to take the vehicle to the nearest Kia dealer. Ended up having to call a second time to speak to another person due to no tow truck showing up. Car towed. After hours by the time it arrived at dealership so had no vehicle Saturday PM, all day Sunday, and start of Monday. Was able to speak to someone at the dealership on Monday. We weren’t given the impression that our situation was a priority so I explained that we were needing the car repaired soon in order to return home. A couple of conversations and we were told that the belt wasn’t in stock and would take two weeks to get to Denver. Also the tensioner needed replacing. We could wait for the authentic Kia parts and wait, or get them to install after market parts and the vehicle could be ready in a few days (I am still flabbergasted that a network of dealerships don’t have a part as straightforward as a belt, yet it is readily available at an auto parts store). However, if we chose after market parts there would be no warranty coverage. Basically there was a gun to our heads- pay out of pocket and get no warranty, or get warranty coverage and pay for another two weeks of hotel rooms and meals. At no time were we offered any compassion or assistance of any kind, such as a courtesy vehicle. We opted to go with after market parts as we could not stay two more weeks. We paid over $1,000 Cdn for the repairs. We emailed the dealership in Saskatoon explaining our situation- we never got a reply back. After getting home, we called and emailed Saskatoon Kia numerous times before anyone would call us back. Once we actually spoke to someone, and received an accurate email address to which we could send the invoices to, our request bounced around in their hands for weeks before it finally came back as warranty claim denied. We then called Kia Canada. After ten days of calling, being put on hold, being transferred to wrong departments, utilizing a “we will call you back” system and not getting a call or email, we finally got a brief email stating that because we “chose” to use after market parts the claim was denied. I requested that it go further up the chain of command. Typical of the situation, I was told that I would be contacted the next day. Three days later I had to call, and of course got voicemail. Left a message. Back and forth emails ensued. Kia Canada refuses to pay.

My advice- never buy a Kia because the warranty is useless.

On October 8 while driving my 2020 Kia Telluride my windshield cracked approx. 13 inches. Because of the safety concern I went to a safe lite dealer where the windshield had to be replaced at a cost of 789.30 out of my pocket.

I was advised by safe lite to contact KIA USA to report my issue.

Vin number 5XYP2DHC2LG093438

Richard Davis

48 Kenneth Place

Clark, NJ 07066

CELL [protected]

Safe Lite was located in Bayonne, NJ who replaced the windshield

Dear Sir/Madam, I bought fully automatic KIA Seltos top version from Shree Karpagamoorthy Motors,Thanjavur and car plate number is TN49CA2765. Shree Karpagamoorthy Motors forced to avail car insurance from their Insurance Agency (Bharthi Insurance Agency). The car was purchased on 15.01.2020 and RC was made 20.01.2020. The Insurance was made 3yrs including year of purchasing. Since the policy was not updated from the Insurance the Thanjavur RTO could not remove hypothecation from RC. I have requested your car agent 22 days back to update the policy and help me to get my RC updated. Your car agent and Insurance Agency area tracking my request. I am residing at Bangalore and my travelling getting postponed, i am losing huge money of staying back in Thanjavur. Further your car agent forcing me to go legal action. Expecting your immediate intervention and need immediate response. I cannot travel without updated RC and since i am residing in other and using this i required updated RC documents.

I was subjected to unethical price gouging practices by Kia dealer in New South Wales Australia. However, Kia Australia refused to give any support and they indirectly supported the price gouging by their dealer by saying that Kia has absolutely no control over pricing of their dealers and dealers are free to charge whatever they like. It is highly unfortunate that KIA is dealing with their customers in such an unprofessional manner. It is better to stay away from a Company where customer service has no meaning. How you can believe in a company for 8-10 years, which ditch you at the first step!