KIA Motors
Reviews and Complaints

My 2012 kia forte koup had the engine die at 68k miles. We had the vehicle towed to a trusted mechanic who confirmed the engine had went and we would need to bring it to kia for warranty to cover it. We then had the vehicle towed to generation kia in bohemia. The service manager Anthony contacted me and told me it was a battery and they had an excellent deal for $185 to replace it. Knowing it was not the battery i had my husband get involved who is a mechanic. He asked Anthony to personally go look at our car as the sound it was making and the metalic look to the oil confirmed it was an engine problem. Minutes later he called back apologizing and telling us we were covered for a new engine but it could take up to a month to arrive, after my husband asked for a courtesy vehicle they informed him they had 15 of the engines in their warehouse and our car would be ready in a week. The following week my husband called for an update on Wednesday, Anthony informed him we would need to provide receipts of our oil changes to confirm coverage under warranty. We supplied them within 10 mins of the phone call and confirmed they were received. Going forward Anthony was only communicating to my husband via text which is totally unprofessional in my opinion. After asking again for a courtesy vehicle we were told there were none but we would have the vehicle by Tuesday the latest. Its now monday and my husband called but could not get Anthony on the phone, Anthony then texted saying they were still waiting for approval from kia, meaning they have not even touched our car and after we were told the car was covered and would be done two seperate times. This is absolutely discusting to me. I know they were trying to squeeze as much money out of me as they could before telling me it was the engine and covered under warranty. the degree of unprofessionalism is outstanding not giving us follow up calls, telling us we are covered and will have the vehicle in days when they had no intention of following through, not giving us a courtesy vehicle. We are not asking for a lot, just to be treated with respect and given what we deserve. Kia promises a lot but if they cant back it up then whats the point? I will never buy another kia thanks to the complete disrespect i have received from generation kia. They have lost a customer for life and if this is not rectified i will be contacting the better business bureau along with seven on your side and consumer affairs.

I am from South Africa and have a 2013 Kia Sorento AWD 2, 2 diesel.

I drive it carefully - over the past 5 years and 6 months I have done 72000km - less than 1000km per month. The vehicle has mainly been on tar roads.

On 17 September I was turning a corner and accelerated at the same time. I heard a load bang from the rear of the vehicle. I immediately phoned my dealer, Northcliff Kia. They asked to bring in the vehicle immediately, which I then did.

As I rounded corners there was a knocking noise from what I assume to be the rear differential.

I requested Northcliff Kia to open the diff to see what has snapped and then to do a annual service afterwards.

On the 20 September I was told that they have not yet looked at the diff but the service was complete. I was stunned - it is exactly what I did not want!

I phoned Kia South Africa's head office on 20th of September, who asked me to take the vehicle to Kia Edenvale where I spoke to Kenneth.

When I phoned on the 24th Kenneth said that they have not yet had time to look at the diff.

On the 25th I received the same negative report.

When I phoned on the 26th I was told that they sent the vehicle to a specialist Gearbox company.

On 1 October I was told that the company that they have sent the vehicle to is called Mayfair.

It is today the 8th October and I have been without a vehicle for 3 weeks to the day. Neither Kia Edenvale nor Mayfair can give me any news on what has broken and what it will cost to fix it.

What has happened to the customer service within Kia?

Kindly see if you can get me an answer as soon as possible.

Regards

Charl J Vorster
[protected]

We purchased a used KIA Sportage - which still has 3 years of KIA warranty remaining.

In all but one respect the car is fantastic and we would in all likelihood by another when this one should be changed, however we have an issue with discolouration of the diamond cut alloy wheels, which have a yellow - sulphur colour - discolouration which has appeared on all wheels.

We understand from various online forums that this is a widespread issue, however Kia Motors in UK have stated that it is not covered under the warranty. They also stated that this was due to mechanical damages to the wheels, but there is none, and in any case the shape of the wheels make it impossible for this to happen in this area.

I want Kia to step up to theire responsibility and refurbish or replace the wheels with those of equivalent high specification.

I have stated to KIA Motors in UK that I am willing to have the wheels inspected by an independent, impartial expert, and be bound by his report/decision. Kia have not acknowledged.

If it cannot be resolved, then I am disappointed to say that I will never buy another Kia again, despite how much we enjoy the car.

On the 27/09/2018 my car was booked for major service in Brits at KIA. It was serviced and I received the car on the same day. I travelled to work on Friday with the car. And on Saturday, I went to the funeral and on my home from the funeral around 11:30, I got stacked with the car. The car was overheating. I stopped the car on the side of the road and check what was wrong. I opened the bonnet and the car was smocking. I waited for some minutes and closed the bonnet. I tried to start the car again and the couldn't start. I immediately called Kia to report the incident and I talked to one of their consultants. He asked the model of the car and if the car is still under warrant or not then I told him that the car is 2013 model and it's not on the warrant and he told me that the service department had already knocked off so I should bring the car to KIA on Monday morning. I towed the car to my place.

Then on Monday morning i called Kia to request for assistance of towering the car to KIA. I spoke to the service manager the one who said he is the one who was servicing the car. He told me that he can't assist me with towering the car, instead he gave me the numbers of people that I must call to come and tow the my car at my expense because the car it's not on warrant. He told me that I need to bring the car to KIA so that he can check what was wrong on the car. I towed the car to Brits KIA. When I arrive there they took the car keys and told me that they will give me a call to tell me what was wrong with the car.

At around 13:00, the consultant at KIA called me to inform me that they have found a problem on my car. Because I was still around Brits, I went there. When I got there, they called the service manager to explain to me what was wrong with my car. He came and he called us me and my husband to go outside. When we get outside, he opened the bonnet and showed us a pipe and told us that the water pipe had burst so the car won't start because it does not have a pressure. And the smoke that I saw was not a smoke, it was a steam. So if I allow him, I must sign a consent form that cost R1550 to allow him to do engine overall so that he can fix the car and that might cost me R30 000 to R45 000 to do engine overall. My husband asked him that why would the car stuck whilst it was from service on Thursday? Why the problem was not detected when they were doing the diagnose? what is it that was done that could have caused that problem? He responded by saying a pipe can burst any time. And if we want our car to be service we must sign that consent form to allow him to open the engine, and if we don't want to, its fine he will not force us to do that.

We told him that we will have to take this matter up. How is possible that I bring the car for major service then after a day a car stuck? I drove the car less that 2 days from the service, then the car is stucked? There must have been something wrong that they did when they were doing the service that caused the water pipe to burst.

Then he said if that's we'll do, it's not a problem. We are free to do so. Then he gave me my car keys then I called people to come tow the car back home because I don't have that amount of money to repair the car.

after a driver hit us on the drivers side dented the drivers front wheel couldnt drive the vechicle hit really hard and messed up the whole driver side panel from the front to the rear the air bags did not deploy i got head injury, whiplash, back and neck injurys bruise ribs and left shoulder my wife got her shoulders and hands, back and neck are unaligned and the doctor said the reason she is getting headaches is because of that we got all of that because the lady ranned a red light and the air bags did not deploy. Tommowwo ill post the air bags did not deploy.

Was involved in a wreck to where the airbags did not deploy, , after hitting a stop sign, , telephone box, , oak tree, , pine tree going about 65 mph now my wife has a broken back and chest bone and i have a knee, , back, , sholder, , neck injury kia came out and pulled the edr data and of course said o everything is working great, , iv seen wrecks with alot less damage than this and the airbags deployed, , it funny that 1 of the airbag sensors were broke slap off and hanging by the wire if kia is not going to do anything about this ill have to seek better advise

On July 24th of this year, I proceeded to survey a KIA Soul car at the MCoutinho Concessionary in Coimbra, Portugal. During the deal, I was told there were only two Kia Soul in the country because the car was going to be discontinued this year, to which I questioned if the car was from 2018 and the answer was yes.

When I got the car up, the battery went down and the salesman caught a huge shock when he charged it, even though the engine was off.

I realized that the car had 130 KM. I questioned the seller about it and the question was devalued.

On the way home, I realize that the odometer wasn't working. Return to the dealer. After surveying the car they say it was from the electric shock. Discontent with all this situation, I return home.

Having a family trip scheduled for the 26th to Vigo (Spain), the car was stopped until that day.

When we went to Vigo on July 26th, we realized that the car does not develop ... It is no more than 2500 engine rpm, making driving dangerous. It reaches the point where, on ascents, descends to 80 KM / H and does not rise.

I immediately pick up the seller and the next day we drive to a KIA dealer in Vigo where they check the same thing we did. The car has a problem.

Asking the Concessionaire for help, they refer me to Kia customer support and travel assistance, where I am told that they can do nothing. The car, in order to have a replacement car, would have had to stop on the road and be in Portugal.

On the part of the Concessionaire I am told to leave the car in Spain to be repaired and that later I will have to return to Spain to get it up.

Discontent with all this situation, I return, the next day to Portugal where I request assistance, in Caminha north Portugal, requesting that the car not be delivered at MCoutinho.

The car is deposited in MCoutinho.

I request, by email and telephone, to the dealer and Kia Portugal that no repairs are made.

The car is repaired.

We receive ultimatums to pick up the car, otherwise we will have to pay for parking.

In the middle of this process, on July 31, there is a meeting between me, the sales manager and another employee of the dealership where I am told, aggressively, that I have to get the car up.
I raise the question of the year of manufacture of the car that I only identify in Spain. The car is 2016.
I am told that the year of manufacture is never communicated to the consumer and that sellers do not even have access to this information.
That the car had a problem but that is solved and that I have to lift the car that there is no other solution that they are willing to accept.

I'm calling Kia where I'm told this information is not true. That the information of the year of manufacture is accessible to the seller and has to be provided to the consumer.

Exposing all this to National Kia I receive an email reply saying that this information is usually given but, since the car was discontinued at Diesel in Europe in 2017, this information has no relevance.
Let me also know that the 130 km is due to the fact that the car was in 2016 and 2017 an exhibition car.

Now, having been informed, we know that these cars have, first of all for the year of manufacture, then for the sake of exposure, a considerable discount. We paid the car in full as a 2018 car.

We realise now that the car in 2017 has been facelift.

It has all these problems leading us to lose confidence in the brand and the dealer and by Portuguese law we are not required to keep the car.

Shirley Jones Kia car pros (CFO) passed me to Efrain P. Kia car pros (Service Director) who took nearly a month to get back to me!
So yesterday 10/02/2018 I took the to Car Pros Huntington Beach 18835 Beach Blvd after 3.5 hours they told me that the entire front end of the car was askew because the radiator was shifted! I said that substantiates my suspicion for the last 9 months that this 2018 Optima EX had been or was damage sometime before we purchased the (Brand New) 2018 Optima EX car on January 27, 2018.
This is what my wife and I want this Vehicle/car replaced with a NEW Optima EX with the customized additions that we paid for undamaged/unscratched with no defects of any sort.

10/03/2018 1:06 pm
Greg & Olivia Martin
[protected] Greg
[protected] Olivia
Case # [protected]
e-mail [protected]@HOTMAIL.COM

Dear customers service,

I need to have a contact urgent due to some complain I need to file but I am not sure where is the right place to do it

I have issue receiving a reply from kia regarding my spare parts for several days now
لدي سياره كيا كارينز 2014 عداد 69 الف كم قمت بشراءها من 5 شهور من القاهره و انا مقيم بالإسماعيلية و عندما توجهت لفرع كيا بالإسماعيلية المعتمد لعمل صيانه 70 الف أخبرني المهندس أن المساعد الخلفي به تسريب زيت و و انه يجب تغييره و عندما سألت عن إمكانية تغيير المساعد المتضرر في الضمان أخبرني انه يجب ان أتوجه لفرع القاهره لأنه يستطيع تغييره فقط بمقابل مادي انا الضمان فلا يستطيع حسب تعليمات الشركه؟! و حيث انني لست من أهل القاهره و اعمل بشرم الشيخ طلبت منه أن يتواصل مع الفرع الرئيسي لتغيير في الإسماعيليه رفض حتى مجرد التواصل و الاستفسار و أخبرني أن على الاتصال بالرقم الساخن و قمت بالاتصال من 6 ايام و لم اتلقي رد إلى الآن حتى عن وجود أو توفر قطعه الغيار المطلوبه الأمر الذي يعرض حياتي للخطر حيث انني ساتوجه لعملية بشرك الشيخ خلال عده ايام الشيئ الذي سيترتب عليه أن اقود السياره لمسافه قد تصل إلى 1500 كم بقطعه الغيار المتضرر و هو أمر غير مقبول و تتحمل كيا مسؤولية أي ضرر قد أتعرض له

ارجو الافاده سريعا
محمد الجوهري
[protected]
السياره ن ج ف 521Best regards
MElgohary
002 [protected]

On Monday my car would not start. I called the roadside assistance and they sent a tow truck, the man said that he can jump start it, and I can drive it to the Kia dealer. So I did. When they checked it out they said the battery was dead and I would have to purchase a new battery. I said how can that be, this is a 2016 Kia Optima lease, isn't it under warranty, the young lady said no it's not. To top it off the battery that this type of vehicle uses is the most expensive one they carry. So $350.00 later I have a new battery on a vehicle that I will be turning in soon. This is crazy how can a 2 year old brand new vehicle's battery die. I really couldn't afford it but needed it because I have no other transportation. I don't think I will be leasing with Kia again. I have had vehicles before and never had a 2 year old cars battery die.

Went to look at cars at the Kia in Savannah Georgia, we told them were not ready to purchase we we looking and price comparing. Not faulting the fact that they wanted to sell a car it was the way they did it. After I had said I would have to think about it a finance person named Lorenzo came out to our car practically demanding we buy and when we still said not at this time he told us that if we didn't buy today don't come back. I felt threatened and appalled about this selling tactic and if that's how you train your people I may never go back.

tabitha taylor
Attachments
Sep 20, 2018, 12:59 PM (12 days ago)
to matthewrussell

Good Afternoon,
I need your help in this matter. I bought the 2016 Chevy Malibu from salesperson/David Beasley on 10/03/2017 and I purchased QCERT and Powertrain warranty in the amount of 2051.00 from Kia Madison Tn and I have been having problems out of this vehicle since day 1. I have brought the car to the Kia service dept on numerous occasions because the engine was not accelerating properly, they would never do anything about it, and told me to take the car to Serra Chevy for service and I have attached the documents for further review. I am currently without a car and I feel that I should be entitled to a rent a car so that I can go to work, I am a Cpht and my job is in demand. My car is currently at Kia and I need my car fixed or either traded for another vehicle, I have not had the car but only 11months and my warranty should be granted up until 100, 000 miles 24/months. As you can see there are 2 different diagnostic codes and Kia dropped the ball on Aug 7, 2018 when I kept telling them the car is not accelerating. I can be contacted at [protected]. Thanks for looking into this matter. I am currently working with Russ in the Kia service dept rivergate.

Buenas tardes,

En primer lugar me gustaría saber su nombre y posición dentro de KIA Argentina.
En segundo lugar, adjunto encontrará la información del último servicio. Los autos los compré en MADISON SA, tanto el PICANTO 2016 (desde 0km) como la SPORTAGE 4WD (usada). Todos los services del Picanto, por estar aún en garantía, los hice en MADISON (ahora KINOR).

Temas que necesito me aclaren:
1. El costo de la mano de obra según factura adjunta es de $3.300 + IVA. Insólito y de un descaro total.
2. El costo de las bujías es de $1.848 + IVA. Me dicen que tienen la obligación de poner las coreanas. Completamente increíble que KIA no haya desarrollado proveedores en el Mercosur y sí lo hayan hecho marcas como Audi cuya diferencia de calidad con KIA está fuera de discusión.
3. No deben colocar autoadhesivos en los autos antes de preguntarle al propietario. Hay otras formas de publicitar al taller como la entrega de algún objeto que al dueño del auto le sea útil: chalecos de seguridad, balizas, lámparas de repuesto, etc.
4. Sería bueno que, dado el costo del servicio, lavaran bien el auto luego.
5. Toyota publica el costo de los servicios en su página web. KIA no lo hace, sólo remite a las concesionarias para que lo coticen. El servicio para un Toyota Etios de 42.000 KM es de 4.600 (IVA incluido).
6. Las alfombras de tela que vienen de fábrica duran un año y al parecer no están cubiertas por la garantía. Podrán aducir que es por el uso y que eso la garantía no lo cubre, lo entiendo, lo que no entiendo es porqué son de tan mala calidad y encima no hay repuestos. Y si los hay, les ruego me indiquen dónde (dirección) y el precio sugerido.

Tanto la gente de Madison, que en gran parte pasó a KINOR es muy buena y amable pero me dice que mucho no pueden hacer y la gente de ventas de Russoniello (hoy KINOR) me dice que puedo optar por dejar sin efecto la garantía, recomendación que aprecio pero que me parece absurda, dado que ya la pagué en el precio de compra del auto.

Por otro lado, esta es la primera vez que me contestan desde KIA, con lo cual creo que desde la representación local también tienen mucho para mejorar.

Sr ¿…? Espero su respuesta a la brevedad posible.

Cordiales saludos,

Claudio Roffé
ROEMMERS SAICF | Controlling
Fray Justo Sarmiento 2350
B1636AKJ Olivos, Pcia. Bs. As., Argentina

Tel: [protected]
Cel: [protected]
Fax: [protected]
Email: [protected]@roemmers.com.ar
Web: www.roemmers.com.ar

On the 16th of August 2018, I took my new Kia Rio TEC 1.4 A/T to the Kia Dealership in Sandton. With only about 2800kms (I purchased the Kia in December 2017, so it's not even one year old), I booked the Kia for a service due to the Radio System ("infortainment display") not displaying any of the information on the screen in a distorted manner.
This even affects the use of the reverse camera as the display is distorted. I was told by the gentlemen working in the service department that my entire system would need to be replaced and that they will call me once the necessary parts have arrived.

Kindly note that I left Kia Sandton without receiving a write up as to why the entire system needed replacement due to the gentlemen not having prepared the documentation and promising to send it through before close of business. He did not follow through in the days and weeks leading up to this email. I have contacted the branch, emailed the dealer principal but to no avail. This morning I called again but the gentlemen was on a call and I was promised that he would call back, it has been over an hour and still nothing.

To make post short, I fell in love with the Kia Rio the moment I saw it. Being my first car there is some attachment. However, I am currently not experiencing the full use and enjoyment of my vehicle as essential features (that lead me to getting the TEC model) are not working as they should and my Kia Branch in Sandton is not doing anything to remedy the situation.

Taking into account the above, please provide me with some sort of recourse. As my car is still fairly new, I should not be having to deal with these type of frustrations.

For the most part my car has issues with bald in it they treat it out the AC system but it still there with me and it keeps coming back they told me that there's no guarantee that it's not going to come back I've only had the car about 2 years in December I just bought the car brand new when I bought it and I shouldn't have mold with it that's my first issue and the second issue is the gross negligence of the dealership itself first when I bought the car they process the car wrong I got a ticket for car not being registered right it took them 4 months to process the car right and to give me my money back that I had to pay for the ticket and second of all when I was waiting to get my car serviced they left the car unattended ahead of me nobody was in the car and roll back into the front of my car that I was sitting in and it did minor damage to my car was able to be buffed out but the problem is as I could have been killed in that car with their negligence and I just want them to buy back the car so I could just get another when I talk with them their solution is is to me is to get another car and roll over the payment on the car which I cannot afford to do at this point in the long run I would be paying more than if I bought a Mercedes or BMW and I don't want that I should have just bought that out in the 1st place if I was going to do that

My Kia Sorento has been in the repair shop numerous times once for over 2 months and also again in the repair shop for the same issue that was supposedly fixed but has yet failed again. My complaint case number is [protected] it was escalated to a case manager but Kalyla has not returned my calls recently and the car is still in the shop with no word about being fixed.
Jason Cintron
[protected]
[protected]@aol.com

My airbag light has came on four times in a three month time frame (6/25/18-9/23/18). I have taken my car to Universal Kia of Hickory Hollow and received a diagnostic test twice. The first time the error read "OCS mat replacement." I replaced the OCS mat. Approximately one month later it came on again and the technician turned the code off. We were not able to resolve the issue due to this. The light came back on again a few weeks later and the error read "clockspring replacement." I replaced the clockspring. Approximately two weeks later the light came on again a fourth time and I am beyond frustrated. I reached out to management explaining that this is an inconvenience and I need some reassurance that the problem will get resolved. I have yet to hear back from management. I feel like Kia could care less about their customers. This is a slap in my face. It's really sad because I bought this car from Universal Kia of Hickory Hollow and considered making another purchase. But, who would invest in a place who sees there customer as a $ sign and not a human being?

Dear kia motors
I'm Alaa eddin mahmoud i really have a problem with kia motors Egypt abou rawash bransh
I gave them my car at 25th of August for periodic maintenance for 60000 km
I took my car AC doesn't work it was a feast time i was out side Cairo i came back and made a complaint at 6th of September when i came back from my holiday
I went back to abou rawash branch they told me Ac is fine after 5 hours waiting but they refills freon gas with special colour to know where's the problem after 5 days the AC stopped againn
I stayed without AC then i went back again to abou rawash branch to wait 5 hours again then engineer/Adel manager of reception told me for second time the problem will take 3 weeks to solve because they dont have that peace that made the problem in my AC's car
I told him this is not logic to make me wait all of this time socially the weather is too hot in egypt this time of the year so he told me call me after 3 days i called him he told me call me again after 3 days more i cald him today he told me i have to wait for 2 weeks more
This is illogical i gave them my car with no problem they returned it with a problem and i'm Really tired from them
There's nobody cares here in egypt i wish to find some caring with you
Because there's something sneaky and weird happened here
Alaa eddin mahmoud mouneir
Cairo egypt
Cellphone:[protected]