KIA Motors
Reviews and Complaints

Was involved in a wreck to where the airbags did not deploy, , after hitting a stop sign, , telephone box, , oak tree, , pine tree going about 65 mph now my wife has a broken back and chest bone and i have a knee, , back, , sholder, , neck injury kia came out and pulled the edr data and of course said o everything is working great, , iv seen wrecks with alot less damage than this and the airbags deployed, , it funny that 1 of the airbag sensors were broke slap off and hanging by the wire if kia is not going to do anything about this ill have to seek better advise

On July 24th of this year, I proceeded to survey a KIA Soul car at the MCoutinho Concessionary in Coimbra, Portugal. During the deal, I was told there were only two Kia Soul in the country because the car was going to be discontinued this year, to which I questioned if the car was from 2018 and the answer was yes.

When I got the car up, the battery went down and the salesman caught a huge shock when he charged it, even though the engine was off.

I realized that the car had 130 KM. I questioned the seller about it and the question was devalued.

On the way home, I realize that the odometer wasn't working. Return to the dealer. After surveying the car they say it was from the electric shock. Discontent with all this situation, I return home.

Having a family trip scheduled for the 26th to Vigo (Spain), the car was stopped until that day.

When we went to Vigo on July 26th, we realized that the car does not develop ... It is no more than 2500 engine rpm, making driving dangerous. It reaches the point where, on ascents, descends to 80 KM / H and does not rise.

I immediately pick up the seller and the next day we drive to a KIA dealer in Vigo where they check the same thing we did. The car has a problem.

Asking the Concessionaire for help, they refer me to Kia customer support and travel assistance, where I am told that they can do nothing. The car, in order to have a replacement car, would have had to stop on the road and be in Portugal.

On the part of the Concessionaire I am told to leave the car in Spain to be repaired and that later I will have to return to Spain to get it up.

Discontent with all this situation, I return, the next day to Portugal where I request assistance, in Caminha north Portugal, requesting that the car not be delivered at MCoutinho.

The car is deposited in MCoutinho.

I request, by email and telephone, to the dealer and Kia Portugal that no repairs are made.

The car is repaired.

We receive ultimatums to pick up the car, otherwise we will have to pay for parking.

In the middle of this process, on July 31, there is a meeting between me, the sales manager and another employee of the dealership where I am told, aggressively, that I have to get the car up.
I raise the question of the year of manufacture of the car that I only identify in Spain. The car is 2016.
I am told that the year of manufacture is never communicated to the consumer and that sellers do not even have access to this information.
That the car had a problem but that is solved and that I have to lift the car that there is no other solution that they are willing to accept.

I'm calling Kia where I'm told this information is not true. That the information of the year of manufacture is accessible to the seller and has to be provided to the consumer.

Exposing all this to National Kia I receive an email reply saying that this information is usually given but, since the car was discontinued at Diesel in Europe in 2017, this information has no relevance.
Let me also know that the 130 km is due to the fact that the car was in 2016 and 2017 an exhibition car.

Now, having been informed, we know that these cars have, first of all for the year of manufacture, then for the sake of exposure, a considerable discount. We paid the car in full as a 2018 car.

We realise now that the car in 2017 has been facelift.

It has all these problems leading us to lose confidence in the brand and the dealer and by Portuguese law we are not required to keep the car.

Shirley Jones Kia car pros (CFO) passed me to Efrain P. Kia car pros (Service Director) who took nearly a month to get back to me!
So yesterday 10/02/2018 I took the to Car Pros Huntington Beach 18835 Beach Blvd after 3.5 hours they told me that the entire front end of the car was askew because the radiator was shifted! I said that substantiates my suspicion for the last 9 months that this 2018 Optima EX had been or was damage sometime before we purchased the (Brand New) 2018 Optima EX car on January 27, 2018.
This is what my wife and I want this Vehicle/car replaced with a NEW Optima EX with the customized additions that we paid for undamaged/unscratched with no defects of any sort.

10/03/2018 1:06 pm
Greg & Olivia Martin
[protected] Greg
[protected] Olivia
Case # [protected]
e-mail [protected]@HOTMAIL.COM

Dear customers service,

I need to have a contact urgent due to some complain I need to file but I am not sure where is the right place to do it

I have issue receiving a reply from kia regarding my spare parts for several days now
لدي سياره كيا كارينز 2014 عداد 69 الف كم قمت بشراءها من 5 شهور من القاهره و انا مقيم بالإسماعيلية و عندما توجهت لفرع كيا بالإسماعيلية المعتمد لعمل صيانه 70 الف أخبرني المهندس أن المساعد الخلفي به تسريب زيت و و انه يجب تغييره و عندما سألت عن إمكانية تغيير المساعد المتضرر في الضمان أخبرني انه يجب ان أتوجه لفرع القاهره لأنه يستطيع تغييره فقط بمقابل مادي انا الضمان فلا يستطيع حسب تعليمات الشركه؟! و حيث انني لست من أهل القاهره و اعمل بشرم الشيخ طلبت منه أن يتواصل مع الفرع الرئيسي لتغيير في الإسماعيليه رفض حتى مجرد التواصل و الاستفسار و أخبرني أن على الاتصال بالرقم الساخن و قمت بالاتصال من 6 ايام و لم اتلقي رد إلى الآن حتى عن وجود أو توفر قطعه الغيار المطلوبه الأمر الذي يعرض حياتي للخطر حيث انني ساتوجه لعملية بشرك الشيخ خلال عده ايام الشيئ الذي سيترتب عليه أن اقود السياره لمسافه قد تصل إلى 1500 كم بقطعه الغيار المتضرر و هو أمر غير مقبول و تتحمل كيا مسؤولية أي ضرر قد أتعرض له

ارجو الافاده سريعا
محمد الجوهري
[protected]
السياره ن ج ف 521Best regards
MElgohary
002 [protected]

On Monday my car would not start. I called the roadside assistance and they sent a tow truck, the man said that he can jump start it, and I can drive it to the Kia dealer. So I did. When they checked it out they said the battery was dead and I would have to purchase a new battery. I said how can that be, this is a 2016 Kia Optima lease, isn't it under warranty, the young lady said no it's not. To top it off the battery that this type of vehicle uses is the most expensive one they carry. So $350.00 later I have a new battery on a vehicle that I will be turning in soon. This is crazy how can a 2 year old brand new vehicle's battery die. I really couldn't afford it but needed it because I have no other transportation. I don't think I will be leasing with Kia again. I have had vehicles before and never had a 2 year old cars battery die.

Went to look at cars at the Kia in Savannah Georgia, we told them were not ready to purchase we we looking and price comparing. Not faulting the fact that they wanted to sell a car it was the way they did it. After I had said I would have to think about it a finance person named Lorenzo came out to our car practically demanding we buy and when we still said not at this time he told us that if we didn't buy today don't come back. I felt threatened and appalled about this selling tactic and if that's how you train your people I may never go back.

tabitha taylor
Attachments
Sep 20, 2018, 12:59 PM (12 days ago)
to matthewrussell

Good Afternoon,
I need your help in this matter. I bought the 2016 Chevy Malibu from salesperson/David Beasley on 10/03/2017 and I purchased QCERT and Powertrain warranty in the amount of 2051.00 from Kia Madison Tn and I have been having problems out of this vehicle since day 1. I have brought the car to the Kia service dept on numerous occasions because the engine was not accelerating properly, they would never do anything about it, and told me to take the car to Serra Chevy for service and I have attached the documents for further review. I am currently without a car and I feel that I should be entitled to a rent a car so that I can go to work, I am a Cpht and my job is in demand. My car is currently at Kia and I need my car fixed or either traded for another vehicle, I have not had the car but only 11months and my warranty should be granted up until 100, 000 miles 24/months. As you can see there are 2 different diagnostic codes and Kia dropped the ball on Aug 7, 2018 when I kept telling them the car is not accelerating. I can be contacted at [protected]. Thanks for looking into this matter. I am currently working with Russ in the Kia service dept rivergate.

Buenas tardes,

En primer lugar me gustaría saber su nombre y posición dentro de KIA Argentina.
En segundo lugar, adjunto encontrará la información del último servicio. Los autos los compré en MADISON SA, tanto el PICANTO 2016 (desde 0km) como la SPORTAGE 4WD (usada). Todos los services del Picanto, por estar aún en garantía, los hice en MADISON (ahora KINOR).

Temas que necesito me aclaren:
1. El costo de la mano de obra según factura adjunta es de $3.300 + IVA. Insólito y de un descaro total.
2. El costo de las bujías es de $1.848 + IVA. Me dicen que tienen la obligación de poner las coreanas. Completamente increíble que KIA no haya desarrollado proveedores en el Mercosur y sí lo hayan hecho marcas como Audi cuya diferencia de calidad con KIA está fuera de discusión.
3. No deben colocar autoadhesivos en los autos antes de preguntarle al propietario. Hay otras formas de publicitar al taller como la entrega de algún objeto que al dueño del auto le sea útil: chalecos de seguridad, balizas, lámparas de repuesto, etc.
4. Sería bueno que, dado el costo del servicio, lavaran bien el auto luego.
5. Toyota publica el costo de los servicios en su página web. KIA no lo hace, sólo remite a las concesionarias para que lo coticen. El servicio para un Toyota Etios de 42.000 KM es de 4.600 (IVA incluido).
6. Las alfombras de tela que vienen de fábrica duran un año y al parecer no están cubiertas por la garantía. Podrán aducir que es por el uso y que eso la garantía no lo cubre, lo entiendo, lo que no entiendo es porqué son de tan mala calidad y encima no hay repuestos. Y si los hay, les ruego me indiquen dónde (dirección) y el precio sugerido.

Tanto la gente de Madison, que en gran parte pasó a KINOR es muy buena y amable pero me dice que mucho no pueden hacer y la gente de ventas de Russoniello (hoy KINOR) me dice que puedo optar por dejar sin efecto la garantía, recomendación que aprecio pero que me parece absurda, dado que ya la pagué en el precio de compra del auto.

Por otro lado, esta es la primera vez que me contestan desde KIA, con lo cual creo que desde la representación local también tienen mucho para mejorar.

Sr ¿…? Espero su respuesta a la brevedad posible.

Cordiales saludos,

Claudio Roffé
ROEMMERS SAICF | Controlling
Fray Justo Sarmiento 2350
B1636AKJ Olivos, Pcia. Bs. As., Argentina

Tel: [protected]
Cel: [protected]
Fax: [protected]
Email: [protected]@roemmers.com.ar
Web: www.roemmers.com.ar

On the 16th of August 2018, I took my new Kia Rio TEC 1.4 A/T to the Kia Dealership in Sandton. With only about 2800kms (I purchased the Kia in December 2017, so it's not even one year old), I booked the Kia for a service due to the Radio System ("infortainment display") not displaying any of the information on the screen in a distorted manner.
This even affects the use of the reverse camera as the display is distorted. I was told by the gentlemen working in the service department that my entire system would need to be replaced and that they will call me once the necessary parts have arrived.

Kindly note that I left Kia Sandton without receiving a write up as to why the entire system needed replacement due to the gentlemen not having prepared the documentation and promising to send it through before close of business. He did not follow through in the days and weeks leading up to this email. I have contacted the branch, emailed the dealer principal but to no avail. This morning I called again but the gentlemen was on a call and I was promised that he would call back, it has been over an hour and still nothing.

To make post short, I fell in love with the Kia Rio the moment I saw it. Being my first car there is some attachment. However, I am currently not experiencing the full use and enjoyment of my vehicle as essential features (that lead me to getting the TEC model) are not working as they should and my Kia Branch in Sandton is not doing anything to remedy the situation.

Taking into account the above, please provide me with some sort of recourse. As my car is still fairly new, I should not be having to deal with these type of frustrations.

For the most part my car has issues with bald in it they treat it out the AC system but it still there with me and it keeps coming back they told me that there's no guarantee that it's not going to come back I've only had the car about 2 years in December I just bought the car brand new when I bought it and I shouldn't have mold with it that's my first issue and the second issue is the gross negligence of the dealership itself first when I bought the car they process the car wrong I got a ticket for car not being registered right it took them 4 months to process the car right and to give me my money back that I had to pay for the ticket and second of all when I was waiting to get my car serviced they left the car unattended ahead of me nobody was in the car and roll back into the front of my car that I was sitting in and it did minor damage to my car was able to be buffed out but the problem is as I could have been killed in that car with their negligence and I just want them to buy back the car so I could just get another when I talk with them their solution is is to me is to get another car and roll over the payment on the car which I cannot afford to do at this point in the long run I would be paying more than if I bought a Mercedes or BMW and I don't want that I should have just bought that out in the 1st place if I was going to do that

My Kia Sorento has been in the repair shop numerous times once for over 2 months and also again in the repair shop for the same issue that was supposedly fixed but has yet failed again. My complaint case number is [protected] it was escalated to a case manager but Kalyla has not returned my calls recently and the car is still in the shop with no word about being fixed.
Jason Cintron
[protected]
[protected]@aol.com

My airbag light has came on four times in a three month time frame (6/25/18-9/23/18). I have taken my car to Universal Kia of Hickory Hollow and received a diagnostic test twice. The first time the error read "OCS mat replacement." I replaced the OCS mat. Approximately one month later it came on again and the technician turned the code off. We were not able to resolve the issue due to this. The light came back on again a few weeks later and the error read "clockspring replacement." I replaced the clockspring. Approximately two weeks later the light came on again a fourth time and I am beyond frustrated. I reached out to management explaining that this is an inconvenience and I need some reassurance that the problem will get resolved. I have yet to hear back from management. I feel like Kia could care less about their customers. This is a slap in my face. It's really sad because I bought this car from Universal Kia of Hickory Hollow and considered making another purchase. But, who would invest in a place who sees there customer as a $ sign and not a human being?

Dear kia motors
I'm Alaa eddin mahmoud i really have a problem with kia motors Egypt abou rawash bransh
I gave them my car at 25th of August for periodic maintenance for 60000 km
I took my car AC doesn't work it was a feast time i was out side Cairo i came back and made a complaint at 6th of September when i came back from my holiday
I went back to abou rawash branch they told me Ac is fine after 5 hours waiting but they refills freon gas with special colour to know where's the problem after 5 days the AC stopped againn
I stayed without AC then i went back again to abou rawash branch to wait 5 hours again then engineer/Adel manager of reception told me for second time the problem will take 3 weeks to solve because they dont have that peace that made the problem in my AC's car
I told him this is not logic to make me wait all of this time socially the weather is too hot in egypt this time of the year so he told me call me after 3 days i called him he told me call me again after 3 days more i cald him today he told me i have to wait for 2 weeks more
This is illogical i gave them my car with no problem they returned it with a problem and i'm Really tired from them
There's nobody cares here in egypt i wish to find some caring with you
Because there's something sneaky and weird happened here
Alaa eddin mahmoud mouneir
Cairo egypt
Cellphone:[protected]

On 09/10/18 I backed up to my garage, put the car in "P", and exited to go clear a spot to park. I turned around to see my car rolling down the driveway and into the wall- while in "PARK". I took pictures of the car/wall and the shifter lever in "P".
Took it into KIA/DTLA and since they could not duplicate the issue, there's nothing wrong as far as they are concerned. Still waiting on KIA Corporate to get back to me regarding Case #[protected].
Cursory research reveals quite a bit of chatter regarding "KIA SOUL EV rolling in PARK" on various KIA user forums, so I know this is not an isolated incident.
Sure wish KIA would get back to me before this thing rolls away again and kills somebody. Would be nice to have a car that stays put when I park it.
Would be real nice if they fixed my bumper from where it rolled into the wall.

I brought my car for 30000km service...i went there at 2pm and moved out at 5pm..this is what happened...the time spent for service is just 1hr...but the time spent for carwash is 2hrs...what the hell is this...is this d way u provide a service to a customer? When i started to shout at them then only the manager rushed to the carwash site...he told me that it will done in 5 minutes time...i scold him n told that i need the car now...once i got my car there i realised they even never touch my car for wash...another scenario...the girl in the counter has guts to lie to a customer infront of me who knows the real situation...pls...stop all these nonsense...

I received notification of a needed software upgrade to prevent connector rod damage on my car. I was not told that the software upgrade was a significant performance downgrade. I bought this car almost entirely because of its performance. I now wish I had made another choice. I am hoping to organize or join a class action suit to address this problem. Hopefully having the update reversed but still honoring the warranty. Customers should not be expected to suffer for design flaws.

I purchased my 2013 Kia Sorento LX on September 10th, 2014. I had heard so many good things about Kia, especially that a company would give 100K warranty. What company does that unless they know their cars are made to last. From day one of my purchase I took my car to Southwest Kia on Research Blvd in Austin, Texas. I have serviced my car on time with the same dealership I purchased the car from.

Right before my license plate inspection was due my car went in for maintenance, I believe fuel injectors cleaned, oil change, transmission service, etc. and I told them I am going to be traveling in 2 weeks. Every time I would take a long trip I always took my car to be checked before taking my trip. I was given the green light. On September 4th, drove about 320 miles, I am person that drives car at speed limits, I always pay attention to that little light that says econo... On September 5th, I was driving back and about 60 miles more a less. I was in a highway, I had just filled up the tank of gas... and on a highway I looked down to see my mileage I was driving at 70 miles which is 5 miles under the speed limit and I was about 15 miles outside the town I had just filled up the tank and I saw the engine light go on, and then the oil and then battery.. I immediately turned on my emergency lights and took my foot off the pedal and parked the car on the side of the highway, I turned it off. I decided then to try turning it on, but all the lights radio turn on but it would not click to start.

I then called AAA to have it towed to the nearest town where there was a KIa dealership which was 50 miles away from where I broke down. I was told that they would be 115.00 dollar charge to get a computer test. I explained to the service adviser at the Kia Dealership in Abiline Texas that their was no smoke, no noise, no sound, it happen all of the sudden. They asked me if I recently had an oil change and I said yes my car had gone for service about 1 1/2 week or 2 prior and was serviced at Southwest Kia in Austin. The service advisor at that time informed without even checking the car that their were no engine recalls with my vin number. I thought it was kind of odd to make that comment if we haven't even checked the car.
The next day I received a call from Kia Abiline, telling me that all my fluids were clean, but that it seem that their was an Oil pump malfunction and that this caused the engine to lock and that I needed a New Engine and that my car was not one on the list of engine recalls. He stated that they had been some recalls on 2013 Kia Sorentos for engine but my car was not one of them. Eventually I was told that it would cost me a 14 thousand dollars for a new engine, and that Kia had a back log on new engines ant that it could be 1 month, 1 year or more before they could get me an engine. If I wanted an engine from another Kia, it would cost about 8, 000 dollars for an engine with 94k miles on it with only a 3 month guarantee. Then I checked what the value of my car will be in the blue book and it was 8500 dollars. My Kia has 107k miles and I can not believe that I need a new engine. I sincerely think after talking to several mechanics that this is a Kia problem that my oil pump malfunction and this is what caused my engine to lock.

I just made my last payment on my car 2 days ago. I have a car that KIa sold me and that 110k miles that died, with no notice of something going on. I am totally disappointed and frustrated that I thought I was buying a car that was dependable and that properly maintained will last more than the warranty. To top it off the dealership will only give me 500.00 dollars with a car that is in excellent conditions, with new tires, new brake pads, and that has been properly maintained for the last 5 years and why is my 2013 Kia Sorento Lx not on the list of recalls if other 2013 Kia Sorento are?

I would kindly appreciate if you would contact me with an explanation.
Thank you
Irene Selby
[protected]
[protected]@icloud.com

On November 24, 2017 I went Black Friday shopping with a friend in Allentown, Pa. I knew there was a Kia dealer on Lehigh Street and wanted to speak to someone about my fob. (We purchased our 2014 Kia Sorento in Limerick, Pa. That dealership closed and we have no other local dealership near Pottstown, Pa.) Since I was in Allentown, I decided to call and ask them to look at it. The young girl I spoke to was very polite and said to bring the fob in. We were there for almost 2 hours when she told me I needed a new fob. She explained that she put a new battery in and it still did not work. She also said I should put a new battery in the spare fob since that battery was low. The total bill was almost $385.10. (I put this on my debit card and could probably get a copy of the bill if needed. I am 70 years old and believed she could be trusted. In April of 2018, the fob went dead. (I'm not sure if it was the "new" fob or the spare one). I have been contemplating what to do----I still wanted to believe this girl. I decided to talk to my local mechanic. He said a fob seldom goes bad and all I needed was to have a battery put in. I bought the battery and he put it in for me. I really feel betrayed by this girl and the Kia dealership. I will never go back to this dealership---they are very dishonest. It really puts doubt in my mind about Kia in general Sincerely, Donna Jones