KIA Motors
Reviews and Complaints

On 09/10/18 I backed up to my garage, put the car in "P", and exited to go clear a spot to park. I turned around to see my car rolling down the driveway and into the wall- while in "PARK". I took pictures of the car/wall and the shifter lever in "P".
Took it into KIA/DTLA and since they could not duplicate the issue, there's nothing wrong as far as they are concerned. Still waiting on KIA Corporate to get back to me regarding Case #[protected].
Cursory research reveals quite a bit of chatter regarding "KIA SOUL EV rolling in PARK" on various KIA user forums, so I know this is not an isolated incident.
Sure wish KIA would get back to me before this thing rolls away again and kills somebody. Would be nice to have a car that stays put when I park it.
Would be real nice if they fixed my bumper from where it rolled into the wall.

I brought my car for 30000km service...i went there at 2pm and moved out at 5pm..this is what happened...the time spent for service is just 1hr...but the time spent for carwash is 2hrs...what the hell is this...is this d way u provide a service to a customer? When i started to shout at them then only the manager rushed to the carwash site...he told me that it will done in 5 minutes time...i scold him n told that i need the car now...once i got my car there i realised they even never touch my car for wash...another scenario...the girl in the counter has guts to lie to a customer infront of me who knows the real situation...pls...stop all these nonsense...

I received notification of a needed software upgrade to prevent connector rod damage on my car. I was not told that the software upgrade was a significant performance downgrade. I bought this car almost entirely because of its performance. I now wish I had made another choice. I am hoping to organize or join a class action suit to address this problem. Hopefully having the update reversed but still honoring the warranty. Customers should not be expected to suffer for design flaws.

I purchased my 2013 Kia Sorento LX on September 10th, 2014. I had heard so many good things about Kia, especially that a company would give 100K warranty. What company does that unless they know their cars are made to last. From day one of my purchase I took my car to Southwest Kia on Research Blvd in Austin, Texas. I have serviced my car on time with the same dealership I purchased the car from.

Right before my license plate inspection was due my car went in for maintenance, I believe fuel injectors cleaned, oil change, transmission service, etc. and I told them I am going to be traveling in 2 weeks. Every time I would take a long trip I always took my car to be checked before taking my trip. I was given the green light. On September 4th, drove about 320 miles, I am person that drives car at speed limits, I always pay attention to that little light that says econo... On September 5th, I was driving back and about 60 miles more a less. I was in a highway, I had just filled up the tank of gas... and on a highway I looked down to see my mileage I was driving at 70 miles which is 5 miles under the speed limit and I was about 15 miles outside the town I had just filled up the tank and I saw the engine light go on, and then the oil and then battery.. I immediately turned on my emergency lights and took my foot off the pedal and parked the car on the side of the highway, I turned it off. I decided then to try turning it on, but all the lights radio turn on but it would not click to start.

I then called AAA to have it towed to the nearest town where there was a KIa dealership which was 50 miles away from where I broke down. I was told that they would be 115.00 dollar charge to get a computer test. I explained to the service adviser at the Kia Dealership in Abiline Texas that their was no smoke, no noise, no sound, it happen all of the sudden. They asked me if I recently had an oil change and I said yes my car had gone for service about 1 1/2 week or 2 prior and was serviced at Southwest Kia in Austin. The service advisor at that time informed without even checking the car that their were no engine recalls with my vin number. I thought it was kind of odd to make that comment if we haven't even checked the car.
The next day I received a call from Kia Abiline, telling me that all my fluids were clean, but that it seem that their was an Oil pump malfunction and that this caused the engine to lock and that I needed a New Engine and that my car was not one on the list of engine recalls. He stated that they had been some recalls on 2013 Kia Sorentos for engine but my car was not one of them. Eventually I was told that it would cost me a 14 thousand dollars for a new engine, and that Kia had a back log on new engines ant that it could be 1 month, 1 year or more before they could get me an engine. If I wanted an engine from another Kia, it would cost about 8, 000 dollars for an engine with 94k miles on it with only a 3 month guarantee. Then I checked what the value of my car will be in the blue book and it was 8500 dollars. My Kia has 107k miles and I can not believe that I need a new engine. I sincerely think after talking to several mechanics that this is a Kia problem that my oil pump malfunction and this is what caused my engine to lock.

I just made my last payment on my car 2 days ago. I have a car that KIa sold me and that 110k miles that died, with no notice of something going on. I am totally disappointed and frustrated that I thought I was buying a car that was dependable and that properly maintained will last more than the warranty. To top it off the dealership will only give me 500.00 dollars with a car that is in excellent conditions, with new tires, new brake pads, and that has been properly maintained for the last 5 years and why is my 2013 Kia Sorento Lx not on the list of recalls if other 2013 Kia Sorento are?

I would kindly appreciate if you would contact me with an explanation.
Thank you
Irene Selby
[protected]
[protected]@icloud.com

On November 24, 2017 I went Black Friday shopping with a friend in Allentown, Pa. I knew there was a Kia dealer on Lehigh Street and wanted to speak to someone about my fob. (We purchased our 2014 Kia Sorento in Limerick, Pa. That dealership closed and we have no other local dealership near Pottstown, Pa.) Since I was in Allentown, I decided to call and ask them to look at it. The young girl I spoke to was very polite and said to bring the fob in. We were there for almost 2 hours when she told me I needed a new fob. She explained that she put a new battery in and it still did not work. She also said I should put a new battery in the spare fob since that battery was low. The total bill was almost $385.10. (I put this on my debit card and could probably get a copy of the bill if needed. I am 70 years old and believed she could be trusted. In April of 2018, the fob went dead. (I'm not sure if it was the "new" fob or the spare one). I have been contemplating what to do----I still wanted to believe this girl. I decided to talk to my local mechanic. He said a fob seldom goes bad and all I needed was to have a battery put in. I bought the battery and he put it in for me. I really feel betrayed by this girl and the Kia dealership. I will never go back to this dealership---they are very dishonest. It really puts doubt in my mind about Kia in general Sincerely, Donna Jones

Kia motors of Hazelton Pennsylvania closed unexpectedly and I have a contract with Kia for a set to life program for lifetime free oil changes and inspections. Where do I go to get these services? Also is my 1oo, ooo mile bumper to bumper still good. we have not heard a word from Kia about this problem. It was on the news and when we drove up to the site the showroom was completely empty. Please contact me @ [protected]@ptd.net
Thank You
Christine & Richard Antalosky

Hi, my wife bought a kia rio 2016 new, since the first day we got the car it had issue with the acceleration and not running smoothly on the road, we went to the service and they took the car and the issue was resolved.
Couple of month after we faced the same issues, and now i's still facing the same problem with the acceleration and non-smooth running, those issues appear specially in the hot weather.
The car now is starting to make sounds and some plastic parts started to shrink cuz of the heat.
Please I need this issue resolved as i've already went to the service center more than 4 times regarding this matter with no proper response.
I would like to get this issue resolved 100% or replace the car, the car only ran 40000 km.
My contact : [protected]
Ahmed mohamed

I have kia soul 2016, I was resident in ksa where I bought my car from kia al jabar...
Now I shift to my country tunisia, recently I canatced kia motors sousse (the town where I live) in order to perform 70000km service, first I didn't find spare parts, second the staff was very very rude and non professional, they didn't gave any efficient information also they push to make a service there which is cost 500tnd (arround 200usd)

My Name is Che Kk Hong, I am a Malaysian, I intend to change new car during GST free period to enjoy cost saving, same time KIA also offer me with festival discount of RM 15, 000.because of the atractive offer, I make a booking for KIA Optima GT at one of the Sale Office at Malaysia name JD Automotive SDN, BHD on 3rd June 2018.
JD Automotive SDN BHD promise to deliver car somewhere mid August but eventually postpone to mid Sept. the most upset me is that they unable to deliver the same spec car but offer me facelift model and asking to pay an additional of 15kRM.
THISE IS NOT FAIR AT ALL. I don't asking for facelift model, mutual agreement was done at the moment I pasted order, this is wholly KIA management issues which I will not compromise. similar complaint has been deliver to KIA Malaysia on 12th Sept but no respond till now. looking foward the support from KIA HQ Korea on this issues and give me a fair business deal.

I purchased a car at Suntrup Kia on 7/14/18. During the Finance part of the deal, I was told by a Finance that I would be getting $3000 back in rebates and cancellation of Gap Insurance and it was added into my contract as a down payment. I was also told by the Finance Manager that once I received the money to let them know so that they could process the $3000 check that I had written to them. Every Monday I would let Kia know that I had not received the check and I would keep keeping in contact (which I was asked to do by the Finance Manager) with them to let them know the status. Well, about 4 weeks into it, Finance decided to try and run the check through and it bounced which caused an insufficient fund charge. I had not notified them (like she asked me to do) to let them know that it was ok to do so. So, the check (from the rebate) finally came and it was for $2398.98 and I made it an even $2400. I took them a Cashier's Check and told them that this is what I got back from the previous dealer. Since it was not the $3000 that I was told that I was going to get back, I was told that I still had to pay the balance of $600 and was asked if I had $100 that same day to put down as part of the $600. Keep in mind, I was never told that in the event that the check was not the $3000 I would have to pay the balance it was just stated that my rebate/Gap cancellation was $3000 (I didn't know if they actually called the other dealer and that is what they told Kia or what for them to come up with this amount) yes I signed the contract thinking that this is what I was going to get so that I could pass it on to Kia. So, I paid the $600 on 9/12/18 to them which I think is unfair because this was unexpected and I wanted them to have their money and not get harassed if I couldn't come up with it fast enough. My main complaint is that nothing was explained to me in a way I thought it should have been. Finance didn't go over the contract show how much my trade in was, how my down payment was calculated or anything like that. I was just told how much my monthly payments would be. I kind of felt like I was just the next person in line, let us get you out of the way so that we can move on to the next person. I went to Kia thinking that I would have a better experience and to give Kia a chance since I have always had business with Nissan or Toyota, but in turn it was not a good experience for me at all and I am not happy at all about how the Finance handled their business.

Dear Sir or Madam, my Name is Talal and I am a University Professor in Beirut, Lebanon. I am writing this complaint to notify you about what happened with me during these two weeks at KIA Lebanon service center. I have a Sportage that I have bought at the company in 2012 and I have been always since day 1 respecting all routine revisions as per policy. Twelve days ago on Friday, I went to the car service center for a regular oil change. 5 min after I left the center I started to hear a weird noise in my car, so I called the service center to check what is happening, but they answered me to bring the car back on Monday because they were about to close for today! I stopped the car at a wheels change workshop to check if this noise is coming from the wheels. But it turned out that the car was EMPTY from oil. They simply forgot to replace the oil and kept it empty at KIA Lebanon's service center. This is a big mismanagement issue.To make the story short, after I took the car to the center they started to make excuses in order not be blamed for this incident such as the car wouldn't have moved if it was empty rom oil (knowing that the oil filter was not changed)... After five days of calls and discussions and asking the company to check the security cameras that can prove the big mistake that they committed they admitted their fault and told me that the car will be repaired. However, they overcharged me with overpriced items that are not related such as radiator and seal oil etc. in order to cover up for the fees of the repairing. Not only that, but they gave me back the car with a noise in the front, and when I called them back to check why there is this noise, the KIA's technician told me that the sound is normal cause the oil needs time to reach the motor!
Unfortunately, and after my recent bad experience, I decided and my family to no longer buy any KIA product in Lebanon despite the fact that we loved our Sportage, simply because we do not want to work anymore with the Lebanese representative who is not qualified at all to be a representative for your esteemed company. My email is simply to draw your attention on what is happening and what may cause a bad image to the kIA brand. Hoping to hear back from you on my email [protected]@hotmail.com, have a nice day. Talal-

My car died on the side of the highway on my first day of work June 11 2018. Kia had a recall on the engine due to metal in the oil. No wonder all the oil changes i got never lasted. They waited for the engine to arrive for over 2 months. I finally got it back last week and it is broken again less than 7 days later. I was stranded on the highway in the rain again. Its now back in the shop and the service manager Dan says it will take another 3 weeks to diagnose. They have other engines to put in and mess up. I have spent over $3000 in rentals and tows and service and parts. Now they cannot even give me a loaner car. I saw them give another lady a loaner this morning at the dealership after telling me they had no more left. Also, Kia of Bowie gave me records stating that when they installed the new engine I was given new belts and hoses. I have clear pictures of a few days after I got the vehicle back that the belt was completely worn. Dan said..."Oh, they were supposed to replace those". I am about to lose my new government job and this issue is causing a financial hardship. I cannot get an hour to work and back each day, feed my family and maintain my bills while paying $250 a week for rental cars and random $100's for tows and diagnostic testing and parts.

the employee of spare part department refuse to refund the spare part although he is the one giving my the wrong item (approved by his hand writing )
I went to hem in Jeddah (madina road crossing Qurish St) to discus with hem .he refused & spoke by very bad way, although this is his mistake &
the spare part is intact, not open at AL.
this behavior is not accepted while I am thinking to buy a new car from Kia
I attached :
1- invoice
2-Paper approved his mistake (he cancelled the 1st item needed & gave me another code with wrong item not accepted by many electric car engineers.

Name : dr.Adel Khalifa
mob. : [protected]
E mail :[protected]@yahoo.com

I have taken this car in twice now to kia of orange park jax FL and Southside kia in jax fl. The car is having shifting issues and not only have I waited 9 hrs at Southside kia the first time now I am on 4 hrs here waiting at orange park kia. This is unacceptable that they can't locate an issue or have nothing to report timley... now if this is a lemon law issue it needs to be done and not keep having me wait around waiting my time and money I could be making working. Please call me asap to get this issue resolve or I am going to have to reach out to a lemon law lawyer.
Thank you,
Amanda Christopher

Dear customer support of KIA,

Im a regular customer of kia and i have fleet of kia cars, Please i need small support to know as per the standard time of KIA :how many hours and minutes the front wind shiel will take for replace it of kia sportage gt line model 2017.
Please reply to my bellow email:[protected]@gmail.com.

Wainting for your quick reply.

Best regards

I am really disappointed from what I had before couple of weeks

I don't know what kind of tires that I got with my car so after almost a year a tier will reach to this level

alhumdallah I stopped my car in the right time and I take it on recovery car to Musfaah for immediate change the tires as I am not expecting any thing from the Kia maintenance / service team and even I will not what to hear about checking with the manufacturer of tires and to hear stories, I believe my life is more important than hearing any stories

Seriously I am really disappointed and sad to say It was a mistake to get a car from kia which is totally unsafe for my life.

My husband and I leased 2 Kia vehicles on memorial day weekend at Karp Kia. This is our 3 rd Kia lease. My husband leased his first optima in 2015, a few months before he was diagnosed with stage 4 colon cancer. Our experience with the same salesman was horrible. We leased a Sportage and an Optima. When we picked up the cars, they were dirty. Michael, the salesman was wiping it down with a towel. I've leased cars before, they get washed, not wiped down. We weren't informed on anything the cars were equiped with except the dun roof snd automatic side mirrors. It was raining the day we looked at cars, we were not offered a test drive. I didnt make a big deal that day because my husband cannot be aggrevated or stressed, as he recieves chemo every other week.
We had turned in both of our leased cars, his optima and my Nissan mural. Karp paid off his 2 payments and my 3 payments. The aggravation continued when 1 1/2weeks later we get a notice from our bank of 4 overdraft fees. We find out it's because Kia and Nissan auto withdrew the June payment from our account, after both cars had been supposedly paid off by Karp. We are still out $140 and my husband's credit score went down a few points. When we called Michael his response was, our banking isn't his problem.
I've been jerked around since by Michael, Tim and Donna. It's Sept, last week we finally received the Kia refund in which went towards a payment. I hate the Sportage it's a peice of crap. The phone chargers don't work, the glass is cheap, the defoggers barely work, the brakes suck when stopped short, the radio sucks. I've been complaini goto Tim and Donna at Karp since June. They are nice, but I'm still being jerked around. I was told he can't do anything but somebody from Kia will call me. I've heard that every week for a month now. Now I need an oil change, it's the only car I've ever had that's horrible on gas mileage. I drive 20 miles each day back and forth to work. I hate it so much I don't drive anywhere else. I told Tim I need an oil change and I've heard the service center there sucks as well as their customer service and he said someone will call me today. It's 630 and still no call.
I've left unfavorable reviews on Karp website, Kia websites, Kia Instagram and Facebook. I will co tinge leaving bad reviews on this car, Karp and Kia unless somebody makes it right. This car is not worth my $359 a month with it's have of cheap GPS too. I need somebody to make this car or a replacement worth my $359. If I was paying $159, I wouldn't be as aggravated because that's what the car is worth.
I will never lease a Kia again and I will make sure anyone I know doesn't either
Marianne and Peter Duggan

I purchased a vehicle from the Cherry Hill Kia Triplex on 8/8/18. After 3 days of negotiating and 10 hours of sitting in the showroom, we finally came to an agreement on price and terms ($560/mo with 15, 000 miles/year). When I received my lease agreement, the lease terms had been changed (without my knowledge). The lease states 10, 000 miles/year. I was upfront and honest with my salesman (Mike), stating that 10, 000 miles/year wasn't enough and we went back and forth on price, until we came to the agreement of $560/mo with 15, 000 miles/year. I went back to the dealership on 9/1 to have, what I thought was a typo, fixed and got the run around. I met with the sales floor manager who stated that I should have caught it on the paperwork; to my sales guy (Mike) or magically had amnesia about the full 3 day negotiations; to finance (Rich) or said he just did what he was told; to the sales floor manager who said too bad, I'll throw in your first maintenance for free. I was lied to and deceived about the terms of the lease. That was not our agreement and they did a "bait and switch" and they don't care. They got paid and I'm just a dumb woman and they got one over on me. I find this behavior to be unethical and downright ignorant. I want to make a formal complaint about this dealership and the way I was treated. On 9/1, they put me in a cubicle for an hour and it was only after I starting talking to the customers, that I was placed in a closed door office. This lease needs to be fixed to the agreed upon terms. I will do whatever I need to do, to make sure that this doesn't happen to someone else; whether it be social media or contacting the local news stations. I'm sure I'm not the first one they did this to, but I'll make sure I'm the last.