KIA Motors
Reviews and Complaints

I have an air condition problem especially it get worm when car not moving, i took the car to KIA car agent today 4 September at about 7 am. They told me i need to leave the car with them to be check the problem, then after it got checked it will be decided how many additional days needed to be fixed.

They claim that their workshop is very loaded right now.

I asked if they will provide an alternate car to be used temperately for that long time waiting which could be at minimum 10 to 15 working days, otherwise i need to rent a car on my own expenses for that approx. two weeks. Their reply was negative, and cannot provide an alternate car for free for me.

My complain is that we sucked with that un-capable agent in Kuwait where he sell very good volume of cars in Kuwait but at the same time he does not have that same parallel maintenance support capabilities.

This will make people and i will be first of them to be reluctant to buy new KIA car in the future due to lack of capability of maintenance support.

I hope i can get your feedback ASAP.

Hi,

I owned a Rio since Dec2014, my car age is less than 4 years but this year i have been facing issue which I felt strange as I never have it before for my previous national car. I bought the car because i saw the improvement and design and i thought the quality and after sales service should be as good as the Japanase but it totally failed me.

Last two months, I've been asked to change the part call "bush" due to some noise under my passenger seats. I raise the question why is it need to change when my car is still very new? (My mileage is less than 70K) And answer i got was : "your car is already old", that really make me disappointed when i thought Korean cars was not supposed to be so bad quality as compares to Japanese car.

This morning, when i drove to work i heard noise of 'hissing' coming from dash-pot with air-con less cold. I suspected gas leaking, hence i drove straight into the service centre in malaysia located at petaling jaya, selangor under name Red Cube.(service job no.[protected])

Now i got the service called that telling me my cooling coil spoil and i will need to repair and change. Here is my another doubts towards your car again, why is it so easily to spoil when the car is still so new? I asked the service officer and the answer i got is 'NOT SURE' due to what cause, just for your information i been sending my car to KIA service centre since day one i bought the car. If there is anything goes wrong your service consultant should be able to know why but again i was so disappointed again.
Now the answer i get is, they will 'try' to submit my case for warranty claim and it will depends on approval?! (My car is still under warranty) For this process will take one week for waiting the approval, at the same time there is no parts available and minimum will need to wait for a month?! So all in i have to drive my car under hot conditions, remember I am from Malaysia is hot weather.

As a consumer that happily to own a korean car but ended up now with full of fears and disappointment, is anyone that is professional enough to explain how could all the quality issue above happen easily when the car is less than 4 years? Besides the major issues above, there is many small issues happening during my 3 years plus drive.

I sincerely hope to receive an clear explanation and solution that will bring back my confidence towards your brand again that is the reason why i send this complaint as i noticed there is no one in malaysia will able to help me. I really hope that is you are selling your car in any country, please make sure all your staffs are well train and knowledgeable enough to help all consumers.

Thank you and looking forward for your reply soon.

My name Erwin Rachim (M:+[protected] / E:[protected]@yahoo.com). I have been a loyal customer since 2011 and always have my car service with you.

I would like to express my disappointment from your unsatisfactory service. I received an "Eid Al Adha offer" thru text from KIA Service of free check up, discount on parts and labor. I gave my 2011 KIA Cerato for service on 18 Aug 2018 and being informed by an agent named Erwin that the labor will cost around AED600 but came to my surprise I had to pay double when collecting the car however I was not discussed for the additional charges for additional services (around AED1, 300 and total amount AED2, 598.50 including parts)

On 26 August a week after servicing, I was about to go out with friends and to my surprise, my car broke down due to battery dead. It such a big embarrassment for me and had to call for taxi instead. How could a professional company such KIA could missed to check my battery since I paid that big amount with the promo of free check up?

I hope you agree with me that this is not acceptable under any circumstances. trust you would deal with this issue in top urgent fashion. I also trust that you would prevent this such issue to any client in the future. Please find attached the promo, my receipt and battery receipt.

Looking forward to hear positive feedback and what you can compensate for your client.

Regards,
Erwin Rachim

Bought this car in Nov 2017. Start having problem with car somewhere in July 2018. Car will jerk when speed change from 20km - 40km and from 40 -60km. Went to Kia Service Centre in Semenyih. Foreman said may have problem with gearbox valve body. Foreman has requested from hq to replace valve and harness wiring. Still under warranty. Till to date not getting the two items to do replacement. Please expedite before car problem becomes serious.

I just purchased a 2016 Optima in June 2018. It has been in the shop at the dealership for 10 weeks now. All the dashboard warning lights will come on. When this happens, the car has no power steering, the airbags supposedly won't work, the traction control is turned off, the ac will not work, power brakes don't work, the odometer and tach will not work. Kia customer service is a joke. They claim my case has been upgraded to their escalation department, but a month later still no contact with that department. I think it's time I get a lawyer.

I spoke with my friend Carolyn Spradlin on August 26 at Calvary Baptist to inquire about her recent new car purchase
At Fuccillo Kia in Port Charlotte.
I could not help to notice that something was bothering her and upon further conversation found out that her
2015 Kia Optima was towed to Fuccillo Kia only to find out that her engine was seized due to her negligence in
Not having the oil changed!
To give you a brief snapshot Carolyn is the sweetest kindness woman I know, however she has zero knowledge
on automobiles including the maintenance requirements.
I called Carolyn the next day to get permission to go talk to the service manager at Fuccillo Kia and physically see
The 2015 Kia which she purchased new at the Kia of Venice.
The service manager opened the hood and I was able to clearly see a black sludge on the dipstick!
He also showed me the service interval display was in the off position?
Clearly the cars failure was due to the fact that from 2015 to 2018 no oil change was done and at 25, 000
Miles it finally seized the engine.
Clearly any powertrain warranty would be void due to the customer(s) neglect! (Maybe some blame)
The pressing question is why was the interval display in the OFF position? Clearly Carolyn would have no
Clue how to get to the display.
The only logical conclusion would be that the interval display was either in the OFF position from the
Kia factory or Kia of Venice inadvertently turned it off?
In conclusion yes Carolyn is at fault, however if the service interval was in the ON position she would of
Seen the lighted display reminder to have the engine serviced!
Another interesting fact is that she took the car to Facillo Kia of Port Charlotte prior to have her
Battery replaced and tires rotated because she was taking a road trip to Michigan and verbally ask them
To check over the car? The car had 17, 000 miles, surely if the service technicians took out the
Dipstick they would have clearly seen some pretty black oil? Being a maintenance tech for 31 years
At Intel corporation I would of thought it would be a no brainer all fluid levels would of been
Checked for her?

I just beside myself . I went to Gateway Kia on Friday because of the incentive they we're having. Hoping they could help with my situation. Sat with Shane Rice. He said he had all my information. I don't think he did. So explain to him what my situation was . I owe $20240.36 on my Toyota Corolla. That I have bad credit, no cosigner and no money to put down. And thinking of the incentive that they our offering would help. He appraised the car at $13000 and the incentive was at $5000. I'm ok with that. Than he tells me I'm approved for Kia Forte, car loan but I would need to pay off the $2240 in negative equity. Which I don't have . So I text him on Saturday ask him with my perks I get through work would that help . He said he would contact me on Monday. So he can work on this. Well didn't hear from email his manager Bob, than I get an email 5 mins later telling me there nothing we can do . That was it . So I email Shane and bob back asking fir an amount so I can see if I can get approved by a credit union nothing. I feel like I'm just a joke to people like I'm stupid because that's how he made me feel. I just wanted a car payment lower and the Kia Forte is want I want. I don't know what this is going to come of but I'm just tried of being lye to and now I don't think my loan was ever approved. This was all a lye to get me in and that I was never approved

i initially spoke to BETHANY FROM KIA CUSTOMER SERVICE on 8/13 told her about having to replace a drive shaft in my kia her response, too bad can't help you, i also called quirk where i got the part from and they said they would honor the warranty and then lied and said oh sorry not going to do that, then i received a phone call from kia called back with a case number that was left on my phone just got off the phone with JACOB and again said will not help you there are 3 components and i meet none of them 1 not original owner 2, my mechanics put the part in wrong 3 and here's the bull did not have a KIA DEALERSHIP PUT THE PART IN what a scam, there is only one way to put this in but according to JACOB oh no it is very specific way to replace the drive shaft so i called my mechanics to let them know they are doing it wrong, , i said it in my initial complaint i will never buy kia, and i will let my family and friends know that if they have a kia this is the kind of service you will not get from KIA

I have KIA- Sportage 2016, bought it from Al-Jaber distributor in KSA

I entered the car many time to the work shop many time as I faced an continues problem which is that back doors stack and wont open (from Inside & Outside)
The distributor fixed the issue and its keeps come again & again and in each time I forced to rent a car until The distributor fix the issue . as per The distributor this issue is very common in SPORTAG-2016.

On 31 of July 2018 I entered my car to Fix the following issues :
1- lightning System
2- Wisher fluid leaking
3- Back Doors Issue
4- 40Km maintenance

On the 1 of August I received SMS from The distributor to come and collect my car without fixing the issues due to shortage in the spear parts, which will be available very soon, until now I didn't received any feedback from their side and I tired to call the them many times but without any response & I call the in charge engineer but also I didn't get any response & and due to my working hours I cant go to their branch as I finished work after their working hours ...

So kindly I need your kind support regarding the above and its right that Back Doors Issues are very common in SPORTAG-2016.

Mohammad Hosni
+966 [protected]

I bought that model in sep. 2015. I have a problem with bad noise down side on the frint area. I made many complaints ar Kia Aljabr in Riyad KSA without solving the problem. The problem is with the steering column and they changed it before 2yrars but the noise is existed. KIA service in Egypt checked the car in told me that. What shall i do? I have a headache about this while the car is 54000 km run.
My email is [protected]@gmail.com
I hope you help me.

My wife wrecked her 2012 Kia Forte this morning. An individual ran a red light and my wife Tboned another vehicle. The impact caused the entire front end of my wife's Kia to be pushed back more than 12 inches and the airbags did not deploy. I'm sure Kia will be looking into this issue as we are talking with an attorney to bring suit against them for this defect that could have gotten her killed.

I have already filed a complaint. Due to no fault of mine. I am having to have my 2014 KIA Soul engine replaced for the 2nd time. in 4 years since buying the vehicle new and having it service regularly. The safety and reliability of this vehicle is my main concern I do not want to be put back in this vehicle again. I am not going to stop fighting this issue . I am tired of no one wanting to take responsiblity for the safety and performance of a car that i have been told is not my fault . I am tired of getting the run around i have filed a complain with the consumer affair dept of KIA and have been told they are going to replace the engine and give me a 12, 000 mile warranty which is not what i was told when i had to have it towed 2 hours away from home I was told by the service dept handling it that it would be guaranteed for 2 years or 24, 000 miles. either way i travel 2 times a month by myself and am extremely concerned for the reliability of this car. Thank God my husband was with me this time as I wasn't in a safe area and not able to contact anyone for help as to what i needed to do it took 2 days to get back to service dept. I am in process of filing a consumer complaint with the Indiana Attorney Generals Office and am taking it to NBC and ABC news channel and The Times newspaper. I will whenever I do get the vehicle back ? take it and park it in front of dealership on a well traveled highway and put signs on it not to buy any KIA vehicle

I bought one Kia Carnival in UAE in 2014 under my name in United Arab Emirates. I was quite satisfied with it despite having some minor issues. On the basis of my previous experience and the promise of new technology adoption I have bought another new carnival in Pakistan this month. I am very disappointed with the quality of the vehicle delivered in Pakistan. It has low quality in every possible place be it seats, door handles, door locks, door weight, steering wheel movements, dashboard accessories ... in fact, it is a fraction of even my old Carnival that I drive in UAE.

This message may not be relevant to your area but being a family of Kia ... it is requested that the message may be passed on to the original Kia company that is responsible for manufacture and delivery of Grand Carnival to Pakistan.

It will be in the fitness of things that the Kia company in order to maintain and promote its products in Pakistan may address my complaint. I made the decision to go for Kia in Pakistan despite the counter advise of all my friends and relatives ...

Hello, I'm an owner of a Kia 2009 Sportage. I took it to my dealer for a recall and to also give me a quote on fixing a gas leak from the return line. The recall was done but the service group said it would cost between $2000 to $5000 to fix my gas leak and that my car is old and that I may just want to get a new one. They made the price of repair so high that I had to reject it. I took the car to a garage near my home and they fixed the return gas line for $58 and it is New York State inspection compliant. Even after leaving the sales group has called me twice wanting to 'help' me out(get me into a new car) due to a high quote of service. I have to say this has me saying NO to a KIA ever again. Dealer obviously doesn't read that KIA boasts 10 years for their vehicles. Total lack of customer service.

I bought my new KIA Rio Si from Newspot Motors, Salisbury, Adelaide South Australia on 13th September 2017. Since buying my car I have noticed that my Navigation maps are out of date by at least 5 years. I say this because there is a tram line that crosses "South Road" at "Black Forrest" this tram line now is on an overpass above "South Road", and has been for the last 3 years but my map still warns me of a rail crossing at that point on "South Road".
There is also a bridge that is on "South Road" at "Glandore" which crosses over the "Cross Roads" intersection, and this bridge has been there for at least 5 years if not more, but my map tells me there is a road junction there with traffic lights.
That is only two of the many discrepancies there are in the maps around Adelaide. I took my KIA into Newspot Motors for it's 3 month service just before Christmas 2018, and explained the problem I was having with my navigation maps IE: that they were way out of date and asked if they could update them please. When my wife picked up the car after the service she was told that the maps had been updated to the latest ones they had and that was '2016' and that the maps were only updated every two years or so. If that had been the case I would not still be getting warnings about rail crossings that do not exist and school zones for schools that have been closed for at least 3 years.
If what Newspot Motors is telling me is true, I find it hard to believe that a car
company as large as KIA Motors could not have the navigation maps updated
every 3 months as with GPS units, let alone two years. The reason I say they should be updated every Three months is that Adelaide is undergoing major road works and has been for the major part of 2016, 2017 and now 2018, but my navigation maps have no mention of any of the road works around the city center or surrounding suburbs, let alone the fact that you can and do get stuck in a traffic jam for the better part of half an hour because of these road works, because the maps have not given you an alternative route to get from North to South of Adelaide, which for me is a 80Km journey Which I did 4 times over the
Christmas holidays, and for a 70 year old pensioner who is relying on the
accuracy of his maps to get him around is not a very good advert for KIA.
I would be most grateful if you Could you Please remedy this situation at your
earliest convenience as this is the 3rd complaint I have made with no reply to any as yet.
Regards.
Stewart McManus. (Mr)
KIA RIO (SI)
Vin Number: KNADC514MH6038141

I called on a Monday for service on my 2016 Soul, I was scheduled for service on Sunday. We drove the 45 mins to the dealership for the bimbo at the desk to change her story about 6 times. First, we were told the master mechanic had 6 cars before us, then told they don't do this type of service on Sundays, to I don't know why you were scheduled for a Sunday (which I didn't request to begin with, it was first available) then to we need to change your appointment. She pulled up our appt in the computer (which I saw), I walked out to get my husband who had walked away since he was fuming at this point, and when I came back she said I had no appt. I will NEVER own another Kia and not due to the fact that I don't like my car. I will NEVER DEAL with such incompetence again. I'm getting ready to trade in my car just to get rid of this ridiculous company. No wonder why Kia's don't hold they're value. Between the run around and ignorance of the staff to the idiots you have to deal with ... NO ONE WANTS THAT KIND OF AGGREVATION. KIA IS WORTHLESS AND WILL DEFINITELY LOSE MY BUSINESS IN THE LONG RUN WITH ALL THE CARS WE BUY BETWEEN MY HUSBAND AND 5 KIDS. I'll take my hard earned money and valuable time to a place that appreciates their customers.

ABSOLUTELY THE WORSE EXPERIENCE EVER! I have been trying to obtain a copy of my title for over 5 weeks now. ( I moved and need to register in the new state) I was told a variety of different stories, given a variety of different fax numbers (none of which worked) And spoke to at least 7 different customer service representatives. Today I spoke with Sandra, who advised me that all the prior information I was given was wrong and that I would never receive my title that way! This is after I faxed, or attempted to fax 7 different times, called four different times, and sent a request in writing. If I failed to make a payment during this time frame, you can rest assured they would immediately contact me about repossession. But I HAVE NEVER MISSED A PAYMENT! Yet, they continue to hold my title hostage! Today they blamed it all on the State I moved from, and that may be a possibility, but then I should have been told that from the beginning so I could address it with that state. If I could give the customer service department for the finance department negative stars I would!

On aug 15 on the way to my office I got a flat tire. According the dealer operator I should call for assistance and I should get the possibility to rent a car free of charge. Later on a sales representative called and informed that I didnot have any rights and I should pay the full reparations cost, no rental would be provided and furthermore I have to wait 5 or more working days in order to get my car. My office is situated 52 km from my home . There is no public transportation available. I have claimed to KIA Sweden ( KMSW0030784 ) but I received the same indiferent reply.
Until this minute I haven't received my car !