KIA Motors
Reviews and Complaints

Dear Kia you are the worst car service i've ever dealt with this was the worst how come i change the dynamo belt and it breaks after i get out of the service care with 13 km and the car starts to do some noises this was the worst experice i've ever dealt with and your slogan is you sales to service -service to customer well my car yesterday was going to be a trash because of your horrible and bad quailty of the exchange parts

I purchased a 2017 kia Optima, Brand new. This car is not even a year old. I been into the dealership more then a dozen times for the same issue. The car is jerking and it shakes heavily and turns off when it runs in the rain sometimes. They have not fixed my issue and cooperate is not friendly and not helpful my issue to date is still not resolved

Hi ( To Whom it may concern),

I am very upset with the service I have received from KIA in Calgary, Alberta at the Eastside location.
So I was in need of a windshield repair, I phoned locally ( by my town) which is about an hour away from Kia in Calgary. I was getting quotes and when I phoned Kia on Aug 8 at around 11:30 am, I was given a quote of 250.00 plus GST, I believe her name was Chantelle, I was impressed with the price and booked an appointment for Aug.13 for 900 am. I than called back within the hour and I spoke with a gentleman named Kirk or Kirt. I had told him that I would be travelling quite the distance and he was sure that the window would be replaced and that the price was 250.00 plus GST, he confirmed and he would try to get Glass Masters in early the Monday so I could get out as soon as possible. I said that would be fantastic.
Fast forward to Aug 13, I showed up at 900 am and Nic took the car and I affirmed with him all the conversations that I had on Aug 8. He was going to let me know about the time frame. Shortly after said Glass Masters could not come until the afternoon ( sure that was not ideal), however I said no issues I will take the shuttle and come back around 300.
I arrived back to the shop at 315 and no phone call to let me know that they ordered the wrong window, which I bought my car at that dealership. Next they said that they were not sure when it would be replaced and that the window was now 360..I took my keys and left.

First off, I wasted gas money, a day's work, my time and not one apology..I hope that there can be something done because this was a waste of my time, energy and no service to show for it. I would appreciate if someone will look into this and any feedback you have would be fantastic. I would at least hope for my next oil change and service that this will be compensated.

Thanks. Monica Nassichuk

Dear on duty,

I am in very bad situation about my Kia Cee'd in Istanbul/Turkey and ı would like to send an-email to explain my situation Kia Customer Services and Aftersales dept.s Managers because i could not get enough service/respond from related people in Turkey. Could you send their e-mail adresses please?

My e-mail adresses are [protected]@thy.com and [protected]@gmail.com.

Thank you in advance for your help.

Have a nice day & best regards.

Volkan Bilgin

February of 2017, I bought my 2016 KIA Soul with the promise that after 12 months I could upgrade and lower my payments. 18 months later, after getting my hopes up twice while getting an oil change, I am still driving this car. I bought this car to build my credit. These car payments are killing me, yet I have not missed one. I have been lied to since day one. Empty promises. Nothing was done about the winning 2500.00 gift card and winding up with a 5.00 gift card so is anything going to be done about this? I will not recommend KIA to no one because I do not want my friends and family lied to like I have been since I had the car. I do not see how KIA of Savannah stays in business because obviously a lot of people have fell for this con. Please do something. If not I am going to the BBB and writing the mayor. You cannot keep treating your customers this way. I have not missed a car payment and it is more than half my house payment. Something has got to give or I will start writing people until something is done. Thank you!Santander or KIA keeps selling my information and bringing my credit score down. That is against the law because I have not authorized anyone to run my credit.
Sheila Kennedy
[protected]

I had 3 paint issues 1st one on the windshield pilers on both side driver and passenger side... the another issues on front of the hood driver and passenger side... now rear passenger side panel just above the tire where all 3 times there started to peel off... the 1st two issues got fix but the 3rd time had to call Kia Consumers Affairs spoke to a Jetta Ortiz saying how it was my fault that I scratch it who in there right me accuse any one of doing such a thing... after seeing all these complaints there should be a class action law suite to do faulty manufacture paint... now I see 2018 Kia Stingers being recall due to paint issues only prove Kia Sucks at painting there products.

I called in yesterday to speak to someone about the warranty on my 2015 kia optima. I spoke with someone named susan she gave me a case number [protected]. I just want to say to me this was the rudest customer service person I have ever spoke to about anything! I understand that I was not at my best either, but when you have a question about the warranty on a car that you have purchased you expect that person to have answer for you, not tell you that you have the basic warranty and won't give you any information except that "there are too many things covered to explain what's covered" then when you ask if a specific product would be covered by the warranty you are told "I am not going to answer that because I don't want you going back and saying well susan told me that would be covered" really? This is the kind of customer service I would expect from my cable company but not with my car company! I totally expect to trade this car in within the next couple of years and to be honest based on my experience with susan I won't buy a kia... Ever again!

To whom it may concern. I purchased a Kia Sportage due to the fact I have always respected the company and quality of vehicles. My Kia has a tad over 130, 000 miles and is in great physically looking condition. I was driving down the highway and it started clunking horribly and died completely. Always have been serviced on a regular basis I was shocked. I was able to roll into a nearby driveway thank heavens safely. After being towed to a shop, I was told I need a completely new engine at a cost of over 3400 dollars and that was a used Motor with 90, 000 miles on it! Didn't seem practical in any way. Therefore I have a vehicle out of warranty obviously sitting in our driveway that must be sent to a junkyard or such for a measly 300 plus dollars after we pay to tow it their. I am utterly disappointed as this vehicle should not be dead when it looks like a worthy vehicle. I am saddened by the quality and have multiple people ask me what happened. Being from a small community you may think it doesn't matter in the big scope of your business. But I beg to differ. I value companies who have vehicles on the road much longer than 130, 000 miles. This is a disgrace to your company on quality of product. Having a long warranty of 100, 000 miles shouldn't be defined as it will be dead soon thereafter. Please take this letter to heart and not shuffle it under some paperwork to be shredded. We miss driving what we thought was a quality vehicle we used to brag about. Devastated and can't return to another Kia vehicle that will end with the same results. Devastated in Nauvoo, Illinois. I would appreciate some type of explanation on why . We simply don't understand.

Dear Kia Support Team

I am Tinku Chhetri from Bhutan, I have brought Kia Sorento in 2011 and I was happy driving when it was new. After few years I started facing problem with my clutch plate so i replaced in a local service centre because there is no service centre in Bhutan and even all required spare parts are not available in the showroom. I am managing to get spare parts from the other dealers but their price is too high almost more than double.
From last 1 year i am facing a problem in my car, after running for few kilometers engine stops and then i have to take out the key and put again and restart, even my car's pulling is down i cannot go beyond 100 km/ hr speed and it is worst when i drive on hilly roads, i have to apply 1st gear because in 2nd gear it doesnt pull.
I have visited one of the service center which Kia Bhutan has authorised but i want to say that there is no trained person in their service centre, they only replace parts with no results.
I this regard I want to seek help from your side to kindly help me.

My Contact No. is : +975-[protected]

I have e-mailed both the service dept and the General mgr. of Omaha H&H Kia.
The side mirrors DO NOT work properly (fold then don't fold).
I do not care if they work, but I do not want to be held responsible when I turn in the Sedona when my lease is up. The service dept said they could do nothing to fix the problem, and the Gen Mgr. did not respond to my e-mail.
I want to be told that I will not be held accountable for fixing the problem.
I want an answer from somebody!

Yours Truly,
Dale Byrd

Hi Just wanted to leave you a run-down on an issue that I am dealing with at the moment regarding a tire that I had replaced on my Kia Optima vehicle and what happened after the fact: On July 13th I was driving on the highway from Calgary to Edmonton and had a blowout on one of the tires. I contacted Kia in Calgary (Eastside Kia) and I got my vehicle towed to Kia Eastside to get the tire repaired. They finally got it done that next day at around 5 pm. They called me to say it was repaired so I got a Uber down the the dealership and picked up my vehicle. I then left to do the drive from Calgary to Edmonton again (which is only 2 and half hour drive). Part ways there I felt a shimmy inside the vehicle and thought it must be the tire again. When I got out of the vehicle to check it looked like to me the tire was coming loose around the rim again. I thought no way I just gotten it repaired so I kept driving. By the time I got to Edmonton I checked the tire again and it was pretty much of the rim so I knew it was undrivable. I did not hit anything to cause damage myself, as Kia was trying to say. I contacted the dealer in Kia Calgary and told them my ordeal and initially they said we subcontracted the tire job to Kal tire without letting me know this ( I assumed Kia did they tire). They said I would have to contact Kal tire and find out what happened and they also tried to take the responsibility of themselves by saying maybe someone tampered with my tire after leaving the Kia dealership. That is actually hilarious knowing that I left the dealer and went straight to Edmonton from the shop. What's the chances of someone doing damage to the same tire that 2 and half house earlier I got repaired. They weren't willing to help me at all. I always had good service with Kia in the pass having bought 3 vehicles from them in Edmonton so I was perplexed how they would try and shift the blame on me regarding the incident and not help me out at all. They said I would have to pay for another towing to get my vehicle to a Kia dealership in Edmonton and then pay to get the tire repaired again after just spending the money to buy the tire and towing and get it replaced. Obviously the tire either was not sealed propertly around the rim and caused it to leak air while driving. They told me I had to take the tire off myself (as if I am experienced at this kind of thing) and figure it out. A neighbour did take of the tire for me and immediately I noticed two cracks on the inside of the rim. I know Kia should have obviously inspected the rim on the initial blowout and would have advised me of any cracks. Also it looked like there was a tool imprint on the inside of the rim (makes you wonder). I called Kia to advise them of the cracks and they still said there is no way Kal tire would have caused that damage and it was something that I did after leaving the dealership to cause the tire to lose air again. I also found out during my conversation with them that after towing the vehicle to Kia for repairs, Kia attempted to put the new tire on, but after some effort, could not do it because they did not have the proper equipment to do so (I am now leaning towards them having damaged my tire while trying to get it on). They said they then took it across the street to Kal tire (without notifying me of this) and got three or four guys working to change the one tire (makes me wonder if the guys were experienced enough to change the tire since it was a low-profile tire on a special rim); I don't think it would normally take four guys to change one tire? Anyhow I am not putting the blame on anyone--that's not the point! The point is Kia obviously was not trying to believe the customer and made it look like it was something that I did. They refused to take any responsibility for what happened. There is a very low percentage that it would be something that I did to cause this after just getting this exact same tire fixed 2 and half hours earlier. My vehicle is still setting in a driveway in Edmonton undriveable waiting to get this issue resolved. I always thought Kia's slogan was the customer comes first! That certainly wasn't the case in this incident. I am very disappointed in the fact that Kia is a large corporation, and they would shun responsibility of getting a tire repaired over losing business for potential customers in the future. The bottom line is something was not repaired propertly in the first place and they refuse to take the responsibility. If that tire was cracked initially they should have seen that when they inspected the rim and called to let me know. They won't even contact Kal tire to ask them what happened. You don't put a new tire on a cracked rim so I am leaning towards they did something in the process and cracked that tire during repairing it. It also would created a hugh safety issue if I had been driving along and the tire came off again on the highway. I could have been in the ditch somewhere, possible killed. These issue need to be taken more seriously! I am trying to contact headoffice in Mississauga Ontario to let them aware of this ordeal, but there is no answer. Hoping to get a phone call from someone regarding this issue so I can get it resolved.

Thanks for reading
Customer

Hi,

my car kia rio 2016 trunk unable to open, upon checking the latch is the problem and kia dealer don't have spare part instead they trying to push me to pay the diagnose fee for Php 1, 500 without a remedy a car and they are not considering to cover the warranty of my car. I come to complain this dealer with no considerable part of the client.

Complainant

Marlon Mariano

My Sportage is only 7.5 years old and I have had numerous issues with this car.
My main issue now is the Front sunroof blind -shade. The blind has broken where it does not retract any more and it is just hanging down. Apparently this is a common problem with cars and the Panoramic sunroof. Why Put something like this in the car when it will not last the life span of the car typically 10 years. Seriously its going to cost Approx, $2000.00 to replace this and that is only if i can find someone who is willing to do the job as its a major job where the roof lining has to be removed. My warranty of 5 years has expired and coincidentally this is when things started to go wrong with the car. As far as I'm concerned I should not have to pay the full cost of the repair KIA should be stepping up to say hey in all fairness you pay for the part well pay for the labor or vice versa. I cannot relay how disappointed I am with this car considering it cost me $42000.00 just disgraceful.

I have a 2014 Kia Optima SXL. The recall was done and I was told there were no issues with my engine in August 2017. On May 4th, 2018 the engine in my car seized while I was out of state. I have been without my car for 2 1/2 months now and they still tell me they have no time frame of when my car will be repaired. What is an appropriate time frame for repairs to be completed?

I've been complaining about my 2013 Kids Sportage so many letters I've even sent to Seoul HQ. Using DDMS seems to be blocked buy the Malaysian authorised dealer Naza Kia. I wrote to Naza Kia they also didn't bother to respond. My Sportage is a fuel guzzler. A full tank often can't even get me 300km. But they just don't care. I have contacted the local agent but there's nothing they can do since HQ dont bother. That's how good Kia or Naza is.

I recently went to the kia dealership in St.louis Mo to get my power relay assembly fixed. The service rep gave me the part number and the cost of the part and labor. I then went online to purchase the part from a kia manufacturer to save mone because I also pay for college. Once my part came in the mail I called the kia dealership to schedule an appointment for monday July 9th for 10:30am. Once I arrived that monday at the dealer ship I also had to get my car towed there as well. As I walked in I was not greeted which was awkward then I gave the service technician all my information and proceeded to make my way to the waiting room. They stated that labor was only 1 hour to fix my vehicle. After 4 hours of waiting no one came and checked upon me they greeted and checked on every other customer expect me. I was the only african American in that building at the time. So after the very strong racist energy I was getting I decided to heaed to te front to ask them was everything okay with my car. They started to me they had forgot I was there and no one looked at my vehicle. So know I feel like the way they where treating me and how I was felling was accurate. Then they stated to me they didnt even have a technician to work on m vehicle because it is a hybrid. So after a 4 hours waiting no assistance or anything they tell me to find a ride home they will look at m vehicle tomorrow even though my appointment was for that day. They didnt care about my time or what I had to do. So the next day I called up there around noon to see the status of my car and they told me that something else was wrong with my car that I need to buy another piece so I asked the man over the phone can he give me the partt number and the break down of the price and he blunty told me "NO I AM NOT GOING TO GIVE YOU THE PART NUMBE SO YOU CAN TRY AND GO ONLINE TO BUY IT CHEAPER" so know im feeling like they are treating me like this because I bought my previous part online and I just truly felt that is was some kind of racial prejudice going on I even went up there to speak to there service manger and he spoke to me as if I was uneducated I was a little girl that knew nothing. He didnt even reall try and hear what I was going through with his company and employees he basically brushed me off I wven tried to tell him when I walked in I was not greeted asked how may the help me etc. yet. As soon as an white person walked him the jumped to they feet to greet them. The whole experience was horrible I cried so hard I never in my life been treated that way.

Ladies and gentile men,

First I would like to introduce myself,

I'm Tarek Kamel, Purchasing and fleet manager of Abbvie (American Pharmaceutical Company)

I will simplify my complains into the following points;
- Since I decided to purchase almost 8 KIA sportage for the company and for myself, I took the decision based on the great reputation of the after sales services that KIA used to provide for their customers
- In Egypt, I believe that there is something wrong as I had a defect within the cooling coil as per the diagnoses done by KIA agent (EIT Katamya) for almost 3 months now.
- EIT Kattamya promised me to get the part for almost 8 times with no luck.
The weather in Egypt is very high, can you imagine driving a car with no AC. At all for 3 months in 40 degrees.
- I'm so committed to make the periodic maintenance in EIT and to stamp the warranty.
- I believe that there is something wrong with EIT logistics department for such delay- at least they can get the part through DHL as long as they are not able to fix my car for 3 months., Please guide me to the right way in order to get my car fixed.

My cars details
Chassis: 614812
Engine: 959293

Contacts of EIT
[protected]- Eng. Mohamed Gamil- Reception
[protected]- Eng. Ashraf- Workshop manager

Thanks and best regards,
Tarek

My car has been down since April 6th when it got towed to Pete's Kia in Amarillo from Goodwell Oklahoma. Where I needed a new motor and let me tell you TREY is awful. I got my car back nasty and with a huge door ding and scratch down the side of my brand new car. Did he care? No told us it was there which it wasn't. I will never come back here he was rude and disrespectful. Also I had air fresherners that would melt in the car and we called and asked them to take them out before they melted to my car. Got back and guess what the melted everywhere after we called 5 times to make sure they took them out.

We had our car serviced yesterday at Kia service center bundamba Qld when I picked the car up and arrived home we notice a huge rip on the bottom of the bumper beneath the front passenger side wheel when I rang them they ask if we could bring it back we did with the response being I will see another worker on when it can be fixed I never heard from them I rang this morning and got told their on the phone they will call you back and still no phone call I feeL they aren't going to fix something they done