Suzuki
Reviews and Complaints

As a long-time customer of Japanese cars, I had high expectations when dealing with globalsuzuki. Unfortunately, my experience was far from satisfactory. The commercial actions in France were inappropriate, leading to delays in delivery without any prior notice. This lack of communication and poor representation of the brand left me without a vehicle after months of waiting. It's disheartening to see a brand I once trusted fall short in customer service and integrity.

Bought a brand-new Suzuki Jimny and have been very happy with it. I received the car in May 2023 and have only travelled 4500klm so far. However, I came across a minor defect where the rubber seal around the front driver's side flare has deteriorated. Not a problem I thought I will have it rectified by the warranty, so I took to the Dealership only to be told it was not a warranty issue. When I rang the Australian Head Office Customer Care, well they didn't car and advised that it was not their problem. Then after reading some of the Google reviews, I found I am not alone. I am a member of a Suzuki Club here in Australia and when I posted my issue on the webpage, I was amazed how so many other members have had the same response.

I 61 years of age and have always purchased new vehicles from Isuzu, Ford, General Motors, Nissan and Toyota. Never have I encountered such awful treatment as a car customer.

for months we have been waiting for our dealership application to be approved even after receiving dealer prices and promoting SUZUKI OBMS to our customers too find out its still waiting for someone to sign off "WHY SEND DEALER PRICES "and we could pay some unknown party for the engines until application is approved GFF is already a mercury dealer and sole distributor for the Philippines for Hidea and Aiqidi OBMS yet Suzuki Marine PH continues to mislead us with deception which has cause great Damage to GFF in lost sales

I purchased a car in 2023. It was not even 3 months later the screen cracked nd not chipped. I also got an email in august from suzuki To say that there is A defect in the car and the car needs to be checked out. I was so upset to know that there is a defect. What if I had lost my life during the time that I had purchased the vehicle. It's for me, it's like having a body part, being interfered with, which is not fair on my car, knowing it is brand new vehicle. I spoke to a consultant on the customer. Care line and he told me straight. They do not have standards like b m w, I just want to have peace of mind by having a new vehicle. Because I'm paying for a brand new price for my vehicle.

Our 4 year old 25hp motor, still under warranty until Sept/24, has been at Northland Marina, [protected] since mid May. They have attempted to fix it 3 times... we have picked it up, they have delivered and charged us, broke down & left us in middle of lake with our grandkids. Now head office is involved. Still no boat and summer will be over soon. We have asked for a substitute motor either temporarily until our motor is fixed or a new motor. Your customer service has been of little help.

Hi my name is Josh Wallace I financed a 2022 rmz-250 4 months ago I still owe money on the bike. I have not been able to ride the bike due to it not working since I got it from the crate . The bike dies on the face of jumps with the black coupler. I took the bike to a shop to have it looked at they said the psi is too high on the fuel pump. I took off the black coupler to the white coupler the bike takes 25 kicks to start. Then i tried to connect the mx tuner to see if i can lower the fuel on the bike to see if that would help . The mx tuner will not connect to internet at all so it wont even work. I called corporate over the psi and the mx tuner they tell me to take it to the shop and have it looked at. The shop wants to charge over $1,000. The shop tells me to call Suzuki cause it came from the factory like this so I did and again corporate told me the bike is not under warranty because Suzuki does not support there offroad bikes with warranty just the street bikes. I either want this bike switched for one that works or my money back this bike has cost me over $11,000 after taxes and I cant even use it cause nobody will fix the problems. I invested in Suzuki cause I thought it would be a good bike and I'm very disappointed of the results.

Disappointing Experience with dealer License: 1803685

Purchase vehicle : VIN no: MB8EA12NZ0810050

I hope this message finds you well. Unfortunately, my recent encounter with Luke and Joel at your dealership has left me utterly dismayed and disheartened.

It all began with a simple phone call in the morning, inquiring about the price of a Suzuki Avenis. Luke Swan promptly answered my call and enthusiastically urged me to visit the dealership before 4:30 pm, assuring me of same-day bike delivery. Eager to make a purchase, I expedited the completion of my work and arrived at the dealership promptly by 4:10 pm.

To my great disappointment, Luke Swan seemed disinterested in providing the level of customer service that I had expected. Instead of attending to my needs immediately, he diverted his attention to filling out a form on the computer as soon as I agreed to make the purchase. Shortly thereafter, he informed me that all administrative staff had concluded their day, thereby rendering it impossible for me to take delivery of the bike as promised. However, he provided reassurance that the bike would be delivered on the following day, or he would personally ensure its delivery. Regrettably, this turned out to be a false promise, unbeknownst to me at the time. Succumbing to the pressure, I signed all necessary documents and made the required payment.

The next day arrived, and as the afternoon progressed, I anxiously awaited communication from your dealership. Frustrated by the lack of updates, I decided to take matters into my own hands and called the dealership around 1 pm, seeking information regarding the delivery of my scooter. Joel, on the other end of the line, informed me that someone would deliver it to my home later in the afternoon. However, my hopes were soon dashed when Joel contacted me at approximately 4 pm to relay the distressing news that they did not have an available driver, thereby making it impossible to deliver the scooter.

Desperate for a solution due to my urgent need for the scooter, I proposed the possibility of after-hours delivery. After some discussion, we reached an agreement that involved leaving the key in a secure location, from which I would collect the scooter around 5:30 pm. Consequently, I arrived at the dealership at 5:40 pm, relieved to find the bike securely stored, and the key left in the designated safe spot. However, to my utter astonishment, when I proceeded to sign the contract, I discovered that the scooter I received had 30 km on the odometer, contradicting our initial agreement that it would be brand new with a mere 1 km.

This gross discrepancy raises grave concerns, as it suggests that I was provided with a demonstrator vehicle instead of the new scooter that I had intended to purchase. I am profoundly dissatisfied with the customer service exhibited by Luke and Joel throughout this entire ordeal. Their lack of genuine care for my needs and their dishonesty in providing me with a demonstrator vehicle is simply unacceptable.

I implore you to thoroughly investigate this matter and take appropriate action to rectify the situation. As a valued customer, it is of utmost importance that your dealership upholds the highest standards of customer service, honesty, and transparency. I sincerely hope that this incident serves as a catalyst for your team to reflect upon and improve your operational processes, ensuring that future customers do not encounter similar disappointments.

Thank you for your attention to this matter. I eagerly await a prompt and satisfactory resolution that will help restore my faith in the professionalism and integrity of Team Moto Virginia.

You can contact delear, find my information and contact me on email or phone.

Yours sincerely,

I am the owner of a 2022 Suzuki gsxs 1000GT. After the first mandatory oil change (1000 km), a strange rattling sound is heard from the engine when it is hot.

Several owners have reported the problem in the Suzuki GSX-S1000 GT Fan Club Facebook group, but so far there has been no solution to the problem.

The mentioned vehicles are still under warranty, but according to the majority of dealers, the problem may not be under warranty.

I have reported the problem to my dealer several times, but so far there has been no solution.

How to inform the manufacturer about this problem?

What to do in this case?

Thanks.

I bought a Swift less than a year ago. Subsequently found out that there is corrosion of the suspension which needs repair and is very costly. I went to a dealer because they claim to check their cars and provide good service. So either I was lied to when told the car was in good condition or they didn’t pick up that there was this completely corroded part which would need imminent work at a big cost. There is no way that this has happened in the last 9 months of me owning this car, so I feel very cheated especially as I paid over the odds for the car in the first place (thinking it was worth the extra cost to have piece of mind)

My right front wheel bearing is humming between 80kp/h and 100kp/h. Suzuki Nundah in Qld tells me that no matter what caused the issue they will not fix it under warranty. The car is 2 years old.

I just paid them to service my car and they wouldn't even look at it.

Looks like the insurance council then possibly AFCA is necessary.

I don't think that wheel bearings should be consumed and replaced every two (2) years.

[protected]@gmail.com

Subject: SUZUKI SAID NO WARRANTY FOR ZERO VEHICLES
NOTE: +[protected]
Brand new Suzuki we bought in January

There was rust inside the seats in our vehicle. Front seats and rear center seat. Frankly, I thought it was a very simple matter and my main goal was to write to Suziki Global and recommend it to review the "headrest mill" supplier of headrest shafts. FIRST, we talked to Suzuki's general directorate and Suzuki's authorized service made an appointment. I went on a date. I came for the subject of rusting, I said I want you to detect and keep a report... they said they will take pictures of it...

Then more than a month passed, no news, I called Suzuki General Directorate, what is the result. Anyway, then they called me, they said they will do a simple repair, they made an appointment on 19.05.2023 at 16.00. On the day of the appointment, I called the service on the way. This is our service manager, we made the wrong appointment, come in the morning the next day, we will do a half hour transaction. He said we will clean the oxidation and paint it. I said ok, no problem. The next day, I went on 20.05.2023 at 10:00. “There are three seats, so it will take 1 hour,” said the Manager. I said okay again, went out and waited outside. At 11:00 am, I went down to take delivery of the car to the service department. "We couldn't do anything. The corrosion went deep, we'll have to remove the seat upholstery and do a deep process, we'll have your car for 3 or 4 days, but I don't know if we will cause a problem with the seat heating or if we can collect the upholstery properly, it's a risky process..." "or we will ask for 4 new seats, but we are worried (?) that the incoming seats may be rusty," he said at length, showing the technical drawings of the seats from the computer. I realized that it was a serious situation from what it seemed, I was a little surprised, frankly, I thought it was a simple situation... Then he said, "What is your request?" I said, if the repair is difficult and risky, of course, let's ask for a new seat. The service manager talked about "cost etc... in general, and if there is any harm in using it in this case, it never happened to us, he said napsakki. He said what do you want, I said, 4 seats (rear seats come with two together)" Order 4 new seats, then I said, let's do it. He said, "This time, the newcomer may come rusty, too. I said, if those futures are rusty, no more, it's not that bad, I guess they'll check before sending them. I insisted that it might come rusty," I said. "They will come to you anyway, you can fix them, I wouldn't have waited 3 or 4 days, I said, we can make an appointment directly to the car. This time, the Manager said,"This time, there will be no new seat under warranty and no repairs on it. Headquarters will not allow us to invoice both of them."(they were billing for the transactions under warranty and getting their money from the Suziki Headquarters) I didn't understand, then I said give me a few maintenance gifts, I'll go out, [censored]. The service manager talked about two maintenance. The cost of Suzikiye exceeds 100 thousand, I thought, I said, you ask for 5 maintenance... Yesterday, Suzuki Headquarters called me because we are giving a maintenance gift for customer satisfaction. So I asked what would happen if I had a problem with the seats? Our warranty department said that there is no problem with the vehicle's undercarriage. My Authorized Service says that this corrosion goes deep, if there is a break or any other problem, I asked if my warranty will still be functional after I accept this maintenance."We can't know, we'll see when that day comes," said the official. Then I'll give you the maintenance fee of three or four thousand, I said, it's okay to change the seats. He said we can't replace the seat under warranty. If this does not require replacement, you said repair, a risky operation, as Suzuki. It would take three or four days..., ok, please give me a replacement vehicle during this process, and I said to the repair, so we don't have a headache in the future. The warranty unit said that we can't make any repairs because the vehicle's undercarriage and visible parts are not, and we only offer 1 maintenance for you. And I said, how can it be, how is this a warranty, I bought the car for a few months new, either change the seats or give 5 maintenance, I do not accept 1 maintenance or something. Then you tell me about a possible problem that will occur in the sofa when you receive a care gift, so that we will not take care of it. I said five maintenance or repairs or replacements. No repairs, no replacements, just a care gift, if you accept, you can call us, the matter is closed for us as Suziki, he said. This is the case with rust, unfortunately...

I purchased my Suzuki Celerio at the Mekor branch in Bellville, 24 March 2022. I love my car but unfortunately, my tyre popped on 10 January 2023 leaving me with a flat tyre at a shopping centre near my house. That said, I have been trying to find a new Yokohama 175/62R15 81H tyre ever since. I have been told by several tyre dealerships that they don't have stock and the best thing I can do is to purchase 4 new tyres. Why should I bear the cost of 4 new tyres when I have only had the car for less than a year and it's not my fault Suzuki fitted my car with such a rear tyre. This should be Suzuki's problem and not mine. I am riding at the moment on my spare wheel and I feel it is damaging the car as it shutters when I drive 70kms and I am officially too scared to drive my car. Vaughn has been amazing but I am struggling to get anywhere at this stage and I do not want to ruin my car any further.

Vehicle - XL 6
Date of Purchase 30.06.2022
Dealer - Kataria Automobiles Pvt Ltd. Ahmedabad

Compliant - 1] Delivered Used Vehicle - Vehicle has running of 400 plus Kms at the time of Delivery. Once the Vehicle is used by Kataria Automobiles for their Own, it amounts to Delivery of a Second Hand Vehicle. And this is beyond acceptance. Dealer Moved Vehicle by Road from One of their Location to another Location. Is Dealer Authorized to Transport the Vehicle from one location to another location.

2] Warranty of Tyre, Battery yet to be given

3] Dealer Denied Discount, which was agreed at the time of discussions on the pretext of refusal of taking Additional Warranty

4) Dealer is ignoring Remarks given on Delivery Challan of Vehicle for used vehicle.

5) Dealer is unable to give endorsement of Warranty as per Manufacturer of Tyre and Battery? If yes, then the Warranty Terms given by Manufacturer of Tyre and Battery are to be given along with Warranty of Kataria Automobiles.

6) Scratches were there while delivery of the Car but noticed later would never mean that Kataria Automobiles stands relived from the Ownership for Delivery of Vehicle in perfect condition. This, needful, should be done for removing Scratches.

7) Other matters like RTO etc. being operational in nature will be fealty separately.

Compliant reported during the month of July 2022 is pending.

I've been waiting since thanksgiving for parts for my car. The auto body place is waiting for ABS sensor and suspension and bumper. This is my only means of transportation. I've been walking, taking buses, Ubering it, and renting cars to get in back and forth to work. This has been financially devastating to me. I've had to make partial payments on my mortgage to pay my credit cards to rent cars to get my child back and forth to school. I have to pay auto insurance for a car I can't drive or seen since thanksgiving. Please help me get my parts so I can get my car fixed. The auto body shop is Victorio Auto Body

victorioautobody.com

568 River Dr, Garfield, NJ 07026

[protected]

I have owned this car 7 months before and after 5months i started facing RPM stuck it stays more than 1.5 in neutral gear. After this issue car doesn't give an fule range not more than 9.8 in highway's and gives only 8 in other roads. As i have given the car for my second service today the jalal and son's service center bahrain they said they will give the car back at 3pm and from 3pm i am calling there service center they are not receiving the call and not updated me anything about the car. 4pm i connected the call with costumer service and they said they have closed, i requested for a contact of concerned person or manager number to report my grievance but they refused to give contact. This is absolutely unfortunate and cannot be acceptable as a leading company of automotive we costumers never ever expect this, first of all i am not satisfied with the car performance and over to that service is irresponsible. I show my strong disappointed to entire Suzuki team.

A few months ago took my car to Peter warren car service place to have a look at the air bag as red flashing light was coming on and off on the dash board and they have said that they have ordered or something like that but not heard a thing since then .

Now I went to them with another problem , car radio won’t turn on it don’t work .I need the the radio for a lot of things like maps , mobile .

They have said that they have put in a ticket I don’t know what it means .

So now this is another waiting things how long do I need to wait , I only had the car for 9 months and it’s new still under warranty

We had been very compliant about Pak Suzuki because every model lunched in pakistan they can not measured safety standard in pakistan no air Bags any car.

an link which is showing if car have any airbags the driver & his family was safe.

https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.instagram.com%2Freel%2FChWTTA7KVbz%2F&h=AT1WIsZeyL0EsTUfo8WYvRd3I7XXep5g9T6yzhAkC6wMH2pMgjBFcie3mTU_5f02nz_umbijeoF_e_jm58qwVE2sl4l6iB8bLmIpkoYUsLMzwkbPfdjHX9cwDX-HMHw7wG1B&s=1&s=chYV2B&fs=e

We had been very compliant about PMS and been complaining with the aircon eversince. But they only thing they do is add frion. Now, we have decided to have our aircon check because it has not been 1 month since the last PMS but the aircon is not wotking. They have been telling us that the auxillary fan was broken so we agreed to change it. 2 days after they asked us to get the unit saying it is already okay. But we receive another call saying that it was still not resolved. Now they are sayong that the compressor is broken and that we have had accidentally hit and bumped the car, when in fact We DID NOT. There were No issues with the outer part like the bumper. They just jumped into conclusion that we bumped the car and had it fixed outside! The car is still running for 3 years with us. The service center is very incompetent.

I booked a Suzuki GR-150 bike on 31st May 2022 however, Till today I did not get my bike even after several complaints via email on customer care of Suzuki. I complaint last week and they responded after 4 days with a generic response and no resolution. Its now 2nd month is going to end after booking. Booking Snaps attached for reference.

I have a Suzuki sx4 scros ddis 2015 model

I am trying to find a part with the number 13661-62M00-000

Suzuki in Greece says they don have it, and after 2 weeks they

say they can't find it anywhere.

It seems to me that Suzuki doesn't care about after sales support,

Even though I have made all my services in Suzuki.