Suzuki
Reviews and Complaints

A few months ago I put a deposit down on a Suzuki swift turbo glx . I have changed the colour from silver to black, I was told it would be a 10 week wait. I am yet to receive my car, and have been told it will not arrive until after Xmas, my 2019 car will be here in 2020 how does that work, it is not Suzuki Australia's fault or my local dealer in Rockingham, apparently you have inspection issues in Japan, and this is causing a hold up on my new car. I cannot believe that you advertise this car, but cannot supply it, I would call that falsely advertised. Please a reply or explanation to what is going on with this would be greatly appreciated.

To whom It May Concern,

I purchased my Suzuki Swift sport in April 2018, not only have I been having issues with my car since day one which i have brought up multiple times to the service centres the first time being on the 1000km service in regards to the gears and it struggling to go into gear properly whilst driving, having it crunch in reverse despite the reverse camera being on. The first time at the 1000km service they drove it & said nothing was wrong with it . This issue continued to happen and I brought it up again on my next service to a different service centre, they also said the same thing and stated that they were unable to pull the gear box apart or check the clutch and check for any issue under warranty without Suzuki Australia's permission, so once again nothing was done about it. About a month or two ago I spoke with Suzuki Australia about this and was told that they do not require permission however if they find nothing then i would have to pay for the cost of the labour and it wouldn't be covered under warranty. It also turns out that the dealership I purchased my car from had in fact registered my vehicle with Suzuki almost 6 months prior to me purchasing it and didn't bother to mention this, which means that by the time my first proper service was due It had been more than 6 months and I lost my 2 year extra warranty, I find this to be highly dishonest, unethical and unfair to myself as a customer who has purchased a new Suzuki, and to top it all off Ive had nothing but issues with the vehicle since I purchased it and no one is willing to assist me properly without wanting to charge me extra. My vehicle is due for another service ASAP however I do not wish to book this in without some confirmation that my car will be looked at properly, nor do I believe I should be charged extra due to the ordeal i have been through with it as well as unfairly losing my extra warranty due to the dishonesty of the dealership I purchased it from, the extra warranty was one of the reasons I purchased the car in the first place.

I would greatly appreciate if Suzuki Australia or head office can assist me by writing an email or letter approving that the gear box & clutch can be looked at under warranty with no added cost to myself.

I have attached both documents from both service centres stating the request to check the gears FYI

EXTREMELY IMPORTANT SAFETY FAILURE: Suzuki Vitara
November 2019 Hrvatska (Croatia)
Re: Suzuki Vitara Elegance model year 2018
Suzuki apparently and responsibly needs to do European (possibly a worldwide) RECALL on the RADAR system of the 2016 to 2018 Vitaras that have the installed Radar Braking Assisted System. Personally, the system is extremely weak and dangerously only works about 90% of the time-- before failing and is automatically shutdown (by the vehicle) on every drive (here in Croatia/HR/EU).
It is more than obvious, that Suzuki corrected this problem with their modest 2019 Vitara redesign while relocating the radar from the upper from grill to the lower section of the nose.
However, to leave the masses (many of which like ourselves with factory warranty still valid) yet out to dry on what is clearly a manufacturer's fault and design/safety failure-- is not only irresponsible, but practically negligent (at this point) for the personal safety of the passengers and the surroundings of the vehicle while it is being driven.
Suzuki should stop stalling and recall the models affected, in order not only to save face, but moreover to insure the broader safety of its customers and the communities where they are bought, sold, and driven.
Suzuki! Come on you can do better that this!
Get with it... and correct this problem and restore confidence and safety in your Vitaras! No more time to waste!
Please contact your auto salons and get this done, in turn by contacting your customers with a quality solution and a very permanent fix!
Signed, waiting for the RADAR!
dc
November 11, 2019, Zagreb, Croatia.

I have a Suzuki Vitara GLX plus car 2018. The operating manual is provided. However, the section about the radio, aka infotainment system is not correct. It refers to an old out of date radio. There is no new manual to operate the 10 inch touch screen system.
Nobody Suzuki in the Philippines can supply this operating manual.

I am very frustrated and request your help to get this manual.
Thank you

To whom it may concern

Re: numerous ongoing defects with my suzuki vitara, reg. no jcb873 chassis no tsmlyd21s00414585- purchased in 22/11/2017 from malta, europe.

I write this letter to you as since I bought my suzuki vitara in nov 2017 I have had a number of unrelenting problems with it. even with the car still under guarantee, I have been unable to solve this never ending (and growing) list of issues.

Indeed, I question what sort of quality control has been done on this specific vehicle as the car has been riddled with problems from the outset, and with the passage of time, more continue to develop.
The below are a list of all issues, some still unresolved:

1. during the first week I dropped the car key and broke the plastic casing of the key. the plastic casing on the outside cracked, meaning that the key doesn't close well. I have asked at the garage about this twice, and was told both times that I cannot have a new key (unless I order one and pay for it) as it was dropped. I find this ridiculous. keys are dropped on an ongoing basis. I never had this issue with any of my previous cars like renault and volkswagen. the plastic casing should not have cracked just because I dropped it a height on one meter. this issue remains unresolved.

2. the car booth not closing well. I had to take my car in to have this seen to two or 3 times. each time the lock was slightly misaligned. this was fixed but I told that it's a problem with many vitaras and the booth needs to be slammed to close well. this already didn't auger well, but I now do as instructed and slam the booth very hard!

3. repetitive screeching noise when reversing. I have raised this problem at least 5 times in total (with the garage in msida and with the garage in blata l-bajda). about 3 times no action was taken because the technicians could not hear the noise. twice the brakes were greased, but seeing that by the very next morning the screeching noise reappeared and I told the garage this, I question why the brakes were even greased a second time. I have now taken a recording of this noise, and after hearing the recording, the garage have told me that they will order new brake pads, but they are not sure that the problem is the brake pads. this issue is ongoing.

4. the knob regulating the ac fell off. this knob should not even be detachable! this was ordered. I waited for the part and took my car when it arrived but when I went to collect my car, they told me that they erroneously order the wrong part. this was eventually reordered and fixed on the second visit, so this issue is resolved.

5. the driver's sun visor light stopped working. the car was taken in and repaired. when I collected it and checked it, it was playing around but staff reassured me that it was fixed and working well. I drive out of the garage and the light never lit again after that. the car had to be taken in yet again and fixed. this issue is resolved.

6. central light on roof not lighting. this was repaired without issues, but again, why should a light stop working after one year. this issue is resolved however the light is not working again.

7. radio volume control on steering wheel not working. I took the car in twice for this but technicians told me it's working fine. on the third time, I took a video of it not working. I was told that they can see it doesn't work, but for them to fix it, it actually needs to display the fault whilst in the garage. this is unacceptable and the part should have been immediately replaced. when I complained about why something like this is broken, I was told it's been heavily used. this is a ridiculous excuse, as the car has only around 26, 000 km on the clock. on the fourth visit, they confirmed that the volume control is in fact broken and ordered the new part. I sent suzuki 2 emails to confirm that parts had arrived as ordered and they twice confirmed my appointment and that parts where at the garage. unfortunately, I took my car for repairs but on pick up was informed that the wrong part had arrived so they couldn't fix it. now they reordered and will wait again. this issue is ongoing.

8. car doors don't remain open when fully opened. at the garage, I was told that the car needed door stoppers and they were ordered. I question why the car did not have door stoppers initially or why these were not working effectively on a new car. I took the car in for repairs and they call asking which door they need to fix. when I said both sides, tyhe told me they only ordered one stopper! this was resolved by taking the part ordered for somebody else, so this is now resolved.

9. the voice recognition button (to make tel calls) on steering wheel works intermittently. I have not taken this up with garage, so this is unresolved.

In my eyes, with the benefit of hindsight, the purchase of suzuki does not seem to have been a very good choice. I do not expect these problems on a new car. you may appreciate that for every time I take my car in for repairs, I am stranded with no car. it is not possible for me to rent a car each time or to borrow one. this may have been acceptable if it happened once, but it is a great inconvenience if it is happening every two months, with no end in sight, more often than not either because
• the part has been ordered wrongly and nobody notices until my car goes in for fixing,
• the part is delivered wrongly from abroad and nobody notices until my car goes in for fixing
• what has been repaired is not repaired well, or
• the car is not showing that error at that moment when it is in your garage and technicians refuse to fix the problem until it gives that specific error whilst in the garage.

I ask that you take a serious look at your operations, both locally and internationally. something clearly has gone wrong in the quality control department on the vehicle as I would have never bought a suzuki vitara had I known what was coming my way. also, your repairs department seems to me to be grossly incompetent and clearly mismanaged.

I think you will agree that this is unacceptable on a spanking new car of this calibre. by no stretch of the imagination is it in line with the quality and standards suzuki prides itself in providing. I therefore trust that you will look into the pending problems with an aim to having them resolved within 2 months, and with a rental car provided for the days my car would need to go to the garage.in view of different and persistent problems with car I am also requesting a 3 yr extension on the current guarantee.

Yours sincerely,
Sarah bonello (ex alamango) mob:00356 [protected]

I bought suzuki vitara 1, 4s on 30septeber 2016 at eurosummer Belgrade dealership. Tsmlyea1soo282387.
Latly fuel consaption went high on board comuter it was showing 10l/100km. While on top up it was 10, 5l.went to the eurosummer service few times they couldn't. solve that problem telling me they managed. 7l/100km.
Usualy I don't. use the car during rushhour that means consumtption shouldn't. be that high.
I mentioned to them rpm werry between. 1100/1500 on automatic choke, before it started from 1500rpm coming down. I am not sure they. have clue about job, that's. my impression. sorry.
I am willing to go to Budapest if you think they can do solve before mentioned problem
Thanks in advance.
Yours sincerely. mr. Ratkovic

I bought one suzuki gsxr 1000a new in Portugal in 2019/10/03 and the store delivery to me a motorcycle produced in the beginning of 2017 without saying anything about it. When I realized this fact they told me that this was the only model that was available at the import representant. The motorcycle is out of market and even so nobody told me that I was buying a motorcycle produced in the beginning of 2017. I don't understand how this is possible. Is this the new company politics? Meantime I detected some defects on the motorcycle, probably because the motorcycle was stored all this time and somebody cleaned improperly leaving shallow scratches on the display screen and windscreen. I also detected others defected parts. I´m very angry about this situacion.

Dear Sir / Madam,

Intro:
I am a user of Suzuki product (Suzuki Wagon R - Pakistan assembled model) since last 4 years. Now a couple of weeks ago, I have faced an un-usual problem which caused me mental disturbance and financial loss as well.

Brief facts:
In this model of Suzuki Wagon R, a device called ECM (Engine Control Module) is installed beside car engine (on the left inside bonnet) which is not a safe place for such an expensive auto part. This devise can easily be removed by simply un-plugging 2 wire connectors and by opening just one screw. This kind of device is usually installed dashboard of car that cannot easily be reached by thieves.

Incident:
I have been through this situation when my car was parked on road side and after my return back one or two hours later, this device called ECM was stolen by some professional thief who knew how to open bonnet without key.

Complaint:
My complaint to Suzuki Japan is against local assemblers regarding this severe quality issues in their products assembly because this expensive auto part (as stated above) should have been installed in a safer place in car instead of it's bonnet which is usually more vulnerable to be opened. This part cost PKR 95, 000 from Pak Suzuki Motors. As I have faced this loss due to local assembler's negligence and poor quality of assembling, soon I am going to file a complaint in local consumer court for this loss.
My request to Suzuki Japan Motors is to take action against local assembler to avoid such things which are bringing a bad repute to the name of Suzuki Japan motors.

Hi Suzuki team,

Problem statement: Poor mileage on Suzuki (Model 125) for Chassis No. MB8DP11AMJ8A81364, Engine No. AF2160355559. current mileage is 38-40kmpl vs 64 kmpl as claimed by the Automotive Research Association of India (ARAI).

My name is Logesh Chokkalingam, Brother of Sudhakar who currently owns Suzuki Access. As mentioned above, my brother owned Suzuki scooter do not give mileage as expected and advertised. I have reached out to Amman Agencies service manager and the dealer several times about this issue, but they don't give a proper response.

Initially, bike was just giving about 25 kmpl and during my service, I had requested them to investigate on this. Upon the service, the bike was able to give only 38-40kmpl. I have been using economy mode while driving through the nicely paved roads in Vellore.

I request the concern to find the root cause and address, this issue without any delay as this is bothering him personally and he was totally upset when he spoke to me.

Please reach out to me by email as i reside in the United States ( Boston EST timings) or my brother @ [protected]

Based on the above complaint, today ( 16Oct19) my brother took Vehicle based on the request from Amman Suzuki for test drive and they ended meeting with an accident. Both service manager and my brother was hurt. I would request Suzuki team to consider this request and understand the customer complaints. Also i would like to understand what kind of fuel efficiency test was done at the time of service and assembling the vehicle. How did this pass ?

Thank you,

Cheers,
Logesh

Date of Incident: 02 October 2019
Customer Name: Muhammad Yousaf Suri
Dealer Name and Code: SKI-0357 - Nadeem International
Car Invoice No. VI - [protected]
Invoice Date: 24 September 2019
Make: Suzuki Swift DLX
Model: 2019
Chassis No. [protected]
Engine No. [protected]
Colour: Graphite Grey

It is to inform you that the undersigned booked the Brand New Suzuki Swift DLX 2019 through the Pak Suzuki official booking office at Ocean Mall, Karachi via Pay order No. 4554835 of full amount Rs. 1, 955, 000 (Retail Price PKR 1, 905, 000 plus Advance Tax - Filer PKR 50, 000) on 16 September 2019.

The concerned Suzuki personnel Mr. Zohaib had collected the Pay order without provision of booking order receipt. The undersigned had shown concern on it but the said officer of Pak Suzuki has given some technical excuse and provided receiving on the photocopy of the PO (Attached as Annex-A) and ensured to send the booking receipt by next day. On the next day, the concerned officer has told me that the booking receipt will be shared by the assigned dealership which would be communicated when assigned. After continuous follow-ups the undersigned has received the provisional booking receipt from the dealer named Suzuki Nadeem International (Not from booking Office) referred by Suzuki booking officer. In provisional booking receipt, Booking number was missing with wrong contact number which was reported to concerned dealership officer Ms. Kousar at "Suzuki Nadeem International" who told that the booked car has been assigned the Chassis No. and Engine No. due to which the booking number was not shown. The same has been communicated to Suzuki booking office official Mr. Zohaib for verification which was verified by him.

Afterwards the undersigned was told by concerned officer of Suzuki Nadeem International that the invoice of car would be generated by coming week. The undersigned has remained in touch for invoice which was shared through Whatsapp (not official mode) on 26 September 2019 and asked undersigned to make PO for Car Registration on 27 September 2019 that was done by undersigned on same day. The undersigned has constantly followed-up for scanned copies of Car Invoice and Registration documentation for submission in Pakistan State Oil (PSO) as the mentioned car has financed by the Company - PSO and having HPA on PSO named. But no positive response was received and undersigned communicated the delivery date i.e. 02 October 2019 by Suzuki Nadeem International.

The undersigned visited the assigned dealership (Suzuki Nadeem International) on 02 October 2019 to collect the vehicle. There the relevant Suzuki personnel presented delivery acceptance form to undersigned when in fact the delivery was not made physically yet. When the physical inspection of the car took place later on, the undersigned was shocked to find that the car looked worn out/used with permanent/prominent rusting marks all around Engine bay, brake drums, Shocks spring, back side of car silencer etc (Snaps Attached). The tires and overall condition of car were also pathetic and gave the impression that the car had been used or utilised for test drive purposes. Further, no inspection was done for interior, meter, navigation, battery etc by the undersigned. Kindly note that these observations are based on unprofessional scrutiny of the vehicle outer look only however there must be possibility that the car's overall integrity has been compromised due to mentioned rusting/damaged if proper and professional scrutiny carried on.

Most importantly, here I also want to highlight the fact that the undersigned booked a Brand New Car from Suzuki Official Booking Office. However, the Car was not booked through company which is a clear violation of Pak Suzuki Motor Company Ltd. policies where as Pak Suzuki Official at Booking office working as an agent of a dealer directly and bypassed the company (Pak Suzuki Motor Company Ltd.). Furthermore, instead of assigning the nearest dealership such as Suzuki Mandviwala Motors I was referred to a remote and inappropriate dealership in Port Qasim by the Suzuki booking office to collect my car which is very unfair and resulted in lot of hassle/inconvenience to me.

Despite given total payment at the time of booking, the quality and treatment I received was very pathetic and unsatisfactory. Especially given the fact that this car has financed by the company (PSO), hence expecting better services from Pak Suzuki Motor Company Ltd.

By considering the above, the allocated car is not acceptable in any case which has depreciated before delivery having substantial loss in value of brand new car. Therefore, it is humbly requested to look into the matter very seriously and make arrangements to replace the allocated car with the brand new car on priority basis along with bearing all associated costs including registration etc.

I will be grateful for your prompt response and early resolution of the above matter please.

Regards,

Muhammad Yousaf Suri
Senior Officer - NFR (South)
Non Fuel Retail Department
Pakistan State Oil Co. Ltd.
UAN: 111 - 111 - PSO (776) Ext: 2875
Cell: +[protected]
Email: yousaf.[protected]@psopk.com/yousaf.[protected]@gmail.com
Website: www.psopk.com

Dear Sir, My name is Salih Bülent Alten (one of Suzuki Customer)
Good day. I bought e Suzuki Vitara All Grip in a year of 2018, December 31th in Ankara, Turkey from Tecimeroglu Co.
I have no problem with Tecimeroglu Co. but I have still suffered from RBS system of the car. The RBS system has been damaged approximately 5 months ago. During driving in the city, it is completely or frequently out of order, and when driving in inter cities road it does not work time to time. We were in the car in September 15th, 2019 in Mediterranean coast of Turkey in single (one way road). I tried to pass the car which was in front of me when the car connected cruise control system as you know it is connected with RBS system. Then The RBS system has suddenly disabled, then cruise control system has suddenly disabled, we were in big trouble with the car which was coming to us. We lucky ride out an accident.
I several time visited the company to change the system with new one. But unfortunately I am still waiting for new RBS system for 5 months. Why? Suzuki is very big global company and The company could not solve my problem even though there was five months. I am not happy. I hope you will answer me asap with solution.
Thank you

Dear Sirs,

I bought a SUZUKI CELERIO in June 2018 in Tunisia ( Plat number 205 Tunis 7124)(
chassis number: MA3KFC42S00509044) . Shortly after starting using the car, I noticed a queer, unnatural sound in the gear box . When taking the car for services at the dealer's, I made claims three times but in vain. I can still hear the queer, strange sound from the gear box and even an automotive expert was surprised and confirmed that there is a problem with the gear box which needs to be replaced . Feeling deeply upset and dissatisfied with the after sales service in Tunisia and fearing for your cars' reputation, I firmly believe that you will take my complaint into consideration and see to it that the dealer replaces the faulty part in the car.

Our Company (M/S World Export Pvt Ltd) haved bought new Suzuki Cultus car on 29th March, 2019 from Nadeem International Karachi showroom leased from bank Al Habib Zamzama Branch and received in Lahore on 11th April, 2019, When I received the car at that time speed meter of my vehicle is not working so, I complained to Sethi motors Lahore they launched complain and make me sure that meter will be replaced in 8 to 10 days. But I don't know how after few days meter start working. One day I got call from sethi motors and then informed me that your meter has with us you can visit us to replace it. When I went there they said your meter is working right now properly so, no need to replace it at all.

Today with run of 13000 km only, yesterday evening after about only 6 months of purchase I was going towards my home from office and when I was about to reach home around at 7:30 pm then suddenly both air bags were blasted and wind screen was damaged also hurt my hand too (attached are the images for your reference). Car was running at the speed of about 30 to 40 km, Thanks to Almighty Allah he has saved me from big accident as if I was at motorway instead of my society street then this accident might lost my life too.

How is possible Suzuki has passed this faulted car to customer, is Suzuki has no inspection process that assure the quality of every part. I am really afraid with such car now, You are requested to give me new car with the assurance that no fault will be found in new replaced car. Also note I am the only person for my family who earned as I am currently working as a General Manager at World Exports Pvt Ltd and drawing approx. Rs. 200, 000 salary per month. This faulted car is a big risk of my life that I can't put my life at risk at all as after me no one is for my family. Please take immediate action in such regards otherwise I will go with Media and consumer court for legal action.

Also my car is now at Master Motors Engineers DHA, Lahore and they have launched the complain of it too and also told me after check such faulted car that this is company fault and company will be responsible for it, You can send any team to check the faulted car at there. Also immediately provide me alternate car at your expense for my use till the time that my new car you will provide. If this is not possible then I will take car on rent and claim you the amount of similar engine capacity.

Attached are the images and video also registration papers for your further reference.

Looking forward for your useful reply in such regards.

I use to ride Suzuki motorbikes since more than 20 years. The problem I have with my GSX-S is new to me but is well known by lots of GSX-S owner.
The problem occurs when i use very slight throttle, maybe 5% when there is trafic for example. My motorbike is giving jerks.
It occurs mainly beetween 2000 et 4000 rpm on any gear. The way the motor runs don't give me any feeling. If the road is dented, it's very difficult to stay stable on the throttle.
I bought this motorbike last mars. it was a 0 kilometer model but vintage 2016.
French Suzuki headquater is explaining me that the warranty ended.
What can I do?
Any help or suggestion are much appreciated.
Regards.
Marc ALLAVENA.
I can be reached on my phone number +[protected] or on email : [protected]@laposte.net.

I have alto 800cc - 2008, the kilometers on the car is approximately 50, 000 km, and I went to modern motors on 14-9-2019 to make my regular service like changing the brake pads, Fuel filter, oil change, cam belt kit, alternator and AC belts, on the other hand I had requested some spare parts to be replaced.
The first issue is that most of the requested parts are not available at the center; like brake pads, clutch disc kit & trunk dampers.
The second big issue is that after leaving the center, I went to change the tires and during the installation process, I was inspecting the underneath of the car, I had discovered that the oil filter is not OEM (outsourced from the worst after market suppliers), the alternator and AC belts are not OEM (the same as the oil filter), although they had confirmed me before replacing any part that all spare parts are genuine and OEM, but the big problem i am really scared of is the timing belt kit because I do not know if they had placed an OEM one or just aftermarket parts like the previous parts, and of course you know very well how critical is this area!
I will appreciate your firm support to take the necessary action, other wise I will lose my credibility with SUZUKI, I have 2 other cars (Skoda and Subaru) and honestly I had never faced something like this.
My contact is as below;
Ashraf Azmy
Tel: 002 [protected]
Email: [protected]@hotmail.com

Agreement Number [protected]
Mrs Patricia Matthews
190 Longfield Road
BoltonBL3 3SN

Dear Sir,
Three weeks ago on the 3.9.2019 I purchased a Suzuki Celerio sZ3Dualjet Reg: PA 19 CRX from Chapelhouse Bolton Sales Bury New Road Bolton which I am very pleased with, however my complaint is about the financial service ( or lack of it) . received from the dealer.

I first saw the advert on Television which advertised the above at 0% interest which prompted me to purchase and we were never offered, also when I received and checked the paperwork the monthly payments were incorrect. A verbal agreement was made with the salesman Gary that the monthly payment...less the deposit paid should be £132.00 per month not £135.29 and we shook hands on this. We contacted Chapelhouse to point the above out and was informed by the finance manager Terry that we should have got something in writing to confirm this even though Gary the salesman said the above monthly agreement was agreed.

We spent the first two weeks ringing and contacting the Bury Road garage and we were promised an amended financial agreement which never came we were also offered a refund for the difference or petrol voucher?

I feel very disappointed and angry at the treatment we received, we feel that the Chapelhouse Bury road have taken advantage of us because of our ages (I am a retired Special Educational Needs teacher and my husband is a retired Engineer) and believe me I can assure you that we have all our faculties.
I contacted Suzuki Financial services with all the above information and they informed us that the Garage had the authority to amend the financial agreement but they just kept using delaying/distraction tactics like...(We'll sort it) but time went on and nothing has been done.

I would like this matter resolved as soon as possible as the first payment is due next week.

I would like amendments to our
Monthly Payments to £ 132.00 per month
also 0% interest, which we were never offered.

Thanking you in anticipation.

Mrs P Matthews.

I have now 3 Suzuki's: 2 swifts and one scross.

The new car was equipped with built-in GPS.
Unfortunately, the GPS had an old version of mapping.
The local distributor was informed, but claimed more than 300 euro to update the software.
For me, this is unacceptable. A new car should have an up to dated GPS software.

Please confirm that this is the Suzuki policy and not a misunderstanding.

Kind regards.

Luc De Mulder
[protected]@telenet.be
Mobile: +32 [protected]

Good evening
I feel I must complain about our experience when we purchased out brand new ignis hybrid today from suzuki stoneacre peterborough...
Let me start with a little background information..
We purchased from the same dealer ship just under 4 years ago a new suzuki swift and the say the experience was not a good one would be an understatement... New car no petrol so broke down on the forecourt, then the battery was flat an I had to jump start it with my own car... Not good experience but we loved the car...
Today the saleman arthr james, knowning the issues from before went out of his way to make sure that every thing went well... Sadly he was let down by back room boys..
Firstly the number plate at the rear that the service department fitted was clearly smudged but they carried on fitting it.
When we pointed this out it was reprinted but we had to ask!
The inner front door panel was damaged... We pointed this out we viewed the car on saturday 21st... This was reported again to workshop but again on handover they where happy to give us the car damaged...
Again the salesman arthur was great and said it would be sorted... We agreed to get the door panel and also a chip in the paintwork on the edge of the front driver side at another time as we didn't have all day to wait around...
On driving the car away with in 400 meters away a warning light came on the dash, tyre pressure! So we turned around back to garage..
The service department reset it all in about 15 mins and said all good now... Again saleman arthur was great,,,
Off we went again this time about 2 minutes away low tyre pressure warning and a flashing warning light! Getting cross know... Back we go again..
We agreed on a loan car and left it with them to sort all issues fully, paint chip, door card, tyre pressure issue...
We get a phone call about 4.30pm all done come and get it! We live aprox 35min drive away...
Bearing in mind of your company mission statement

1. Develop products of superior value by focusing on the customer
2. Establish a refreshing and innovative company through teamwork
3. Strive for individual excellence through continuous improvement

The "mission statement" established in 1962 which indicates the corporate policy of suzuki.

What should have happened to meet your above statement..in stead me having to once again drive back to the dealership, a simple offer... Your car is done can we return it you?..
No offer came forward yet the customer was expected to drop everything and drive back to collect the car... An hour round trip!
No offer came forward in the way of a goodwill gesture and the fact that they know that the first car buying customer journey was so bad, now the second one was even worse... The only saving grace was the arthur james... Well done that man!
Knowning how focused that suzuki is on the customer journey...
A goodwill gesture like a service plan would e I say be the least that you can do..
We love your products but not sure we would buy another as nearly 4 years past between purchases yet the buying journey has been so flawed on both occaisions...
Look forward to your thoughts
Carl nightingale and julie argent
Please contact on [protected] [protected]@googlemail.com or [protected]@gmail.com

My car is brought brand new and now been using for one year and nine months. It has a adjuster issue as I found out by reading. This has been happend due to undercarriage washing.
My car has done only 11k km. Doea this mean suzuki cars cannot run 11k without major repairs? Your car's undercarriage cannot be waahed? Is their any recalk or something?