Suzuki
Reviews and Complaints

suzuki swift brad new on 16/06/21,cluch burnt out 16/0622 less than 4,000 mile one lady driver

with 40 years experience , dealer said it is not under warranty

dealer said it's driver error

We were asked and paid for reservation fee of 5000 at Suzuki Carmona branch for Ertiga unit, however when we advise that we'll proceed and have completed the money for the down payment the unit is not available.. How can you ask for a reservation if there's no unit available! We have waited for a month only to advise that the unit reserved was given to someone else.. We then decided to look for another branch that has available unit which is in Alabang.. We have requested for a refund since March 24 2022 and still has not received it.. I have given enough patience to wait for a unit to become available after deceiving us that the unit is reserved. You just need to refund my money back or I'll sue you!

I purchased my vehicle new from Suzuki Bethlehem in January 2021.

They did not furnish me with a spare key. When I realised this, I requested this on multiple occassions.

In October I moved to Johanneburg. I then asked that the spare key be couriered to the nearest Suzuki branch. They reported that they would do this.

On the 18th of April I misplaced the original key. I have been phoning and emailing the Bethlehem branch to get them to courier the key to me ever since then, but they have not done so. Initially they said that they would do this immediately. They then claimed that the car needed to be towed to the nearest Suzuki and that they would have another key coded. When I spoke to the local branch today, a week later, the branch claim that they are awaiting the delivery of the key from Bethlehem.

In the interim, I have been unable to get to work as Uber is far too costly.

Dear Sir/Madam,

We purchased the Suzuki Gixxer 150 (N) BS 6 -Black on July month of 2021 with name of Vipul Savjibhai Kabariya vide invoice no. 21-22/R/0000592 and battery of vehicle was failure before 1 month and battery No. OZA1197053D11 which is under warranty. And we have made complaint to exchange/replace battery at Service Station of Suzuki (P M Suzuki), Surat before 1 Month but till the date, there is no resolved the problem and not exchange/replace the battery. They are saying that Service station of Suzuki (P M Suzuki) has not enough stock of battery and it will take time. So please request to you, to exchange/replace the battery as earliest.

Thanks & Regards,

Your Faithfully,

Vipul Kabariya

A-23, Maninagar Society, A K Road, Surat -395008

Mobile: [protected]

Email: kabariya.[protected]@gmail.com

Dear Sir,

Its Arbin Prajapati from Kathmandu Nepal. I purchased a Brand New Maruti Suzuki Swift Car (2020 Model) in Mid of October 2020 from a Dealer named Carmandu, Located at Baudha, Kathmandu, Nepal.

Few days back I got battery issues in my car and called for 24*7 emergency service, a technical guy came and replaced the old battery and charged me NPR 9000.

I asked for the warranty claim, but they refused as there is no warranty for the battery; I have been requesting them to forward to his seniors as well as Suzuki Nepal. the only I got verbally - NO such warranty can be claimed, though it is under the warranty claim time.

After that I viewed the Suzuki company website. I got this link (https://www.suzukiauto.com/warranty.aspx) providing 24months or 24000 miles, it's only 16 months and my car has driven only 15600km till now. as per them they cannot rely on this website, and verbally saying its not genuine.

I have a few questions. Is the warranty claimable only in India and not for Nepal. Why the customer care in Nepal is so poor and disgusting.

I wonder if you could clarify the standards and upgrade customer care as of Nepal as of India.

We trust Suzuki, that's why we always prefer it. Need Justice and my money back.

Anticipating your positive response and needful action please.

Many thanks in advance.

Kind regards

Arbindra Prajapati

+977-[protected] (whatsapp/Viber/telegram)

Sir,

It is Submitted that i have booked my Alto VX vide booking number:AI [protected] dated 08-11-2021 through MCB bank. Its tentative date provided by the company is 15-04-2022. i went today at Suzuki dealership Bahawalpur for taking the delivery but unfortunately, they said your car is not delivered yet and maybe it will be late. kindly deliver my car as its time period given by the company is complete.

Thanks

Name Gary Nicholls

Contact: [protected]@gmail.com

Car: Suzuki Ignis LS18 GFV

Purchased: 18/09/21 from Glynn Hopkins Watford (mileage 22500)

Issue; At recent MOT I was told the front disc brakes were an advisory item with excessive wear [70%] and suggested they were replaced at at cost of £317.

Also at this visit I had asked for a clonking sound from the steering to be checked. This came back as due to worn track rod ends. This matter is being address by the branch as a warranty item, Booked in 11/04/22.

I did request the brakes issue be referred for consideration as a warranty item but this has been declined.

My issue is that the wear and tear issues raised are excessive given I have only had the car 6 months and covered just over 2000 miles. These advisory issues must have been present at sale time and not addressed.

There have been other issues uncovered to suggest that not all pre-delivery checks were properly carried out;

* Cracked windscreen - repaired by branch

* Worn tyre - repaired by branch

* Perished wiper blade - repaired by branch

* Out of date tyre repair kit [2yr] - repaired by branch (at this MOT)

I have a Suzuki swift sports 2016 it’s done around 130,000kms and been very well looked after considering I bought it brand new!

It has been serviced at Suzuki for years it was last serviced here in November 2021. 4 months later the transmission blows up whilst I was driving, no warning signs before hand nothing. Just blew up and would no longer drive forward!

I called and spoke to GWS and explained the issue and stated that it was only serviced 4 months ago, asked why or how this wasn’t picked up or noted on the service book that the transmission fluid had been changed ect. They were unhelpful.

Now I’m left with a car with a blown transmission and I have been loyal to Suzuki for many years and they were not helpful at all! Now I’m up for 6k to replace the transmission! And someone at Suzuki quoted me 14k! It’s just a joke! a loyal paying customer and what do you get in return? absolutely nothing and no explanation! It’s actually disgusting. Will not buy a Suzuki again! Or for that matter take my car to people who rip you off and don’t do the job correctly

The car is giving us numerous problems it's making a huge noise whilst the Aircon is switched on and it's fuel gauge is reading incorrectly...it also came with RUST and that is a brand new car from Suzuki

Please contact me

I purchased the vehicle from the first owner in 2017. The vehicle had 18,000km and was in good condition. I checked with authorised dealer the history of the vehicle ensuring that was not involved in an accident and that it had a full service history.

Since purchasing the vehicle, all the services were done at the authorised dealers.

In July 2021, I noticed that coolant level was dropping. I took the vehicle to the service agent and had it topped up. I monitored the situation and added coolant as needed. The coolant level was dropping slowly but there was no sign of an external leak anywhere.

On 24/12/2021, while stuck in heavy traffic, I noticed that the engine temperature had increased close to the red line but there was no overheat or engine warning lights on the dashboard. I immediately pulled over and turned the car off. After a few minutes, I switched the ignition on and the temperature had returned to normal. I drove to the first petrol station and toped up with antifreeze.

The following day I noticed that the coolant level had dropped again and took the car to the authorised service centre in Belgrade. The car was inspected and no leak was detected. The coolant was replenished and I was told to monitor the situation and add coolant as needed.

Over the period of next few days I monitored the coolant level and kept on adding coolant as needed, which was now on daily basis.

I returned to the authorised service on 10/01/2022 and left the car there for it to be inspected further. At the time the car 74,792 km.

I was initially told that a small leak was expected on the radiator. However, after taking of the front bumper and inspecting the radiator thoroughly, no leak was detected.

After a few days I was told that the the problem was likely to be the cylinder head gasket. I agreed to have the engine opened up and inspected as per service recommendation.

On opening the engine, traces of antifreeze were found on the cylinder head between cylinders 3 and 4. Cylinder head was taken for a pressure test and a cracked cylinder head was confirmed.

I asked the service centre what caused the crack in the cylinder head and was told it was likely due to overheating which in turn was caused by low coolant level. This obviously doest make sense as the cause of the leak was identified as a cracked cylinder head in the first place.

The vehicle was eventually picked up from the service on 24/02/2022, 6 weeks after it was left at the service.

As the vehicle is no longer under warranty and I had to bear the full cost of the parts and labour amounting to RSD 461,524 (€ 3,923).

Needless to say, I am disappointed at the way that the whole situation had played out especially given the fact that the vehicle was always serviced by the authorised service centre and the problem was reported to the same service centres in yet no action was taken until it was too late.

I bought cultus Ags brand new in may through Meezan bank.

Since 8000kms the front suspension makes audible noise when going on small pot holes or on even surfaces. The sound mimic like (kurr kurr). You can tell that the suspension or shock absorber are kind of empty or something.
I visited dealership here in Lahore but they say that its common with cultus.

Spendinh 2M of figure on a car to only hear such statements from the dealership is absolutely unacceptable.

Please resolve this issue as soon as possible on priority basis.

Nouman Zain
[protected]@gmail.com

Good morning,
I own a SUZUKI VITARA 1.6 DDIS GLX 120HP 1598hp. No. TSMLYE81S00369585 Mobile D16AA from 07/2017. I have the car for 4 years and the odometer is at 66, 000. I normally follow the service. One every year (summer). However, the car had problems that do not represent the proper operation of the vehicle. On 09/18/2019, the analog watch that was under warranty broke down and they changed it for free. On 07/06/2020 the regular service took place and 4 months later a noise started on the front right. I went to the workshop, (I always go to the same from the beginning, PAPAVRAMIDIS) and they told me that a fuse had come out of the wheel pads on the front right (?). On 02/12/20 I changed the battery. On 22/03/21 ECM software was updated. On 19/07/2021 the 2nd glow plug was replaced (AKK416D / APK416D). On 19/07/2021 the regular service took place and a month later and until today the yellow light of the engine lights up. When I asked why in 4 years and only then at 60, 000 kilometers did this spare part break down while I do the service every 15, 000 kilometers, they answered "it's broken". All they knew to tell me right away was its price. I have a lot of complaints and questions.

Thanks in advance,

Dear Sir/ Madam

to be informed that i have payed 1.12M under reference # 370/21/00/01034 in Aug 2021 with tentative delivery date on 31 Oct,
upon on given date i sold my previous vehicle and now using Uber/Cream which cost me 10$ per day,
Suzuki and dealer ship is not paying attention where i would love to have the final delivery date which help me with proceeding through Legal contain my vehicle delivery and the cost which i am paying

Bought this quad brand new, has a bent front rack, plastics do not line up. Took back to dealer to be told Suzuki denied the warranty claim. Next the FI light comes on and the dealer says they find nothing wrong... Joke.

Called Suzuki customer service or lack there of to be told there is nothing they can do to assist this.

DO NOT BUY A SUZUKI place is a JOKE

Dear Suzuki Japan ;

I am ... from Pakistan. I purchased new Suzuki GD110 in September-17, 2021 (image attached). This is no doubt that this bike is one of the best bike ever seen in Pakistan because of its very nice features. As Suzuki Pakistan has been importing this bike from ?Haojue China?, so I want to discuss with you people some problems which we GD owners have been facing and Suzuki Pakistan has no solution about these problems.

First of all, its mileage is very poor. I drive it at 60km/h, its mileage is 32km/h but if I drive it hard as I driven other bikes, the mileage drops at 28-30km/h. This very poor mileage which has made this bike unpopular and the owners want to sale it out just after 3-4months.

Second thing, its top hardly reaches to 95KM/h.

We GD users are not happy for above problems and me too wants to sale it out but no one is there to buy it because it has become popular as ?Petrol Drinker?. Once a person purchases the GD, he then tells hundreds of people that please don?t buy this bike because of above mentioned two problems especially Mileage issue. There is no solution in Suzuki Pakistan?s hands which inspired me to make contact with you. Do you please help us how to resolve these issues?
Also there is noice of 1st gear that comes out from the back side, i asked Mr. Suzuki Rawalpindi to resolve my issue and they have said that is company fault,
Please help me i just use this bike for 2months
I am really disappointed with Suzuki gd 110S fuel economy and the other issue i face with bike also from the behavior of Mr.Suzuki.Rawalpindi blaming company for faults

Dear Sir please we need your support with official agent in Egypt he is very bad and damage your reputation in Egypt please refer to the vedio link below
https://youtu.be/kKpn3YLG3Dk
I want to buy your new Vitara 2021 in Egypt
What you advise
can you help all your customers in Egypt they really like Japanese car but agent destroy your reputation

My car was parked near the house and someone driving past smashed the driver mirror, did not stop and left. It happened on the 28 October 2021. The next day, 29 October 2021 I went to Tynan Suzuki service at Kirrawee, Sydney.
The customer service person looked at the mirror and said that the whole mirror needs to be replaced and it will cost $1136.05 (invoice No.758466).
Then I was told that I had to wait 6! weeks for the part to arrive and then fixed. Mirror is not that very rare part and I believe it was usually get broken. How is it possible not to have it in stock and wait for 1.5 month for the order?! Also, it is extremely dangerous to drive without a mirror.
I went to another service to get a second opinion. At the other service (not specialised on Suzuki) I was told that there is no need to replace the whole mirror, only the glass and the back cover. It will cost significantly less and parts (brand new, genuine Suzuki) were ordered immediately. In two days my mirror was fixed.
It was very stressful for me to have had an accident when the person behaved dishonestly by leaving the scene and I me needed to pay for that. And then the service people trying to rip me off by providing false quote and on the top of that making me wait for 6! weeks.
I request that I receive a compensation for such an appalling incompetent behaviour.

Paid 100% payment in advance for Alto Ags on 10th September 2021 to Pak Suzuki Pakistan. Received Booking Number & Tentative Date of Delivery More Then 60 days Almost 120 days 18th January 2022. Unfair Practice this Promote Own Money Saga in Country. Even Ministry of Finance Govt of Pakistan issued SRO 837(i) 2021. To pay Kibor +3% if manufacturer or assemblers delivering car after 60 days.

We bought a Suzuki from Mazda and Suzuki Clearwater I don't have a problem with the car but the service rudeness and dishonesty from the sales guy Chris, Wendy and Danie are unbelievable. We waited almost 2 months for the sales agreement after receiving this we realized that they added stuff that we never agreed to for the amount of R10 000 the sales agreement . Now that we ask questions they have 110 answers to this. We never agreed for smash and grab or fibre but they invoices us for that.

I have 100s of whutup messages to Chris where he just made promises but don't deliver .

I want to warn the people not to buy at Suzuki Clearwater the are a bunch of skelems .

They loaded the invoice with almost R 10 000 now the don't answer any emails or phone calls.

Please don't support them

Good day
I am Lecrisha Slabbert
I bought a part from Suzuki paarl, form Mr Radi Campher, but after my licensed mechanic fitted and tested it, it seemed to be faulty.

Suzuki Paarl even did their own diagnostic tests at their workshop and also came to the conclusion that the part was faulty.

I did inform the Paarl branch after which they told me they not gonna replace the faulty part and that i have to purchase the same part again.

I am not happy with the service and feel that this should be reported because I have to pay again for the same part.
The part needs to be replaced as soon as possible because my engine light is now constantly on because of that.