Suzuki
Reviews and Complaints

All essential payments were directly removed from my BAHL account on August 20, 2021, and all receipts from the Suzuki company are attached herewith, but I have not been able to receive PBO form I've been calling your and your bank's representatives on a regular basis, but I have yet to receive a booking PBO number or showroom information. However, after calling Pak Suzuki, and the bank finally, received PBO after a month on 20 September 2021, the payment was received one month before and they issued me PBO form after one month even until today I don't know the delivery date. Kindly resolve my issue and deliver the car from the date of receiving the payment at Paksuzuki

I purchased brand new wagon R mh55 after 7000km belt adguster was too nosey and company says it was manufactured fault even I replaced drove only 40000km again same issues comes. as a manufacturing company what you going to give us solution for it and I lost big amount for this double could not recommend in future. [protected]@77gmail.com, my contact +[protected]

Dear Sir/Madam,

My name is Savesh Tiwari and I live in India. I was riding a Harley Davidson Fatboy motorcycle from the past many years. I am a well known rider in my community.

I was quite happy with my fatboy but then I saw the third generation Suzuki Hayabusa on the internet and I wanted to buy it immediately as I liked it very much. Upon checking the videos and other details of 3rd generation Suzuki Hayabusa I thought it is better suited to my riding style and also I was very impressed with the legacy of parent company of Suzuki that is Suzuki Japan. So I went to the local market and checked second generation Hayabusa. I was very amazed by the technology of Suzuki Japan. So, All these factors compelled me to buy the new 3rd generation Suzuki Hayabusa instantly.

After speaking to a local dealership called Rishab Suzuki in Rajasthan about buying a third generation Hayabusa, I had made my decision that I wanted to buy a new Hayabusa. So immediately I sold my Harley Davidson Fatboy motorcycle and on June 3 2021, I had transferred Rs. 1, 00, 000/- (Rupees one lakh only) as advance payment to Rishab Suzuki. As a result of this booking I had received a confirmation mail from Suzuki India about the payment received. But this confirmation email did not contain any delivery information.

After one month of depositing advance payment, upon asking the dealership about delivery timeline, i was informed that they are not getting motorcycle from Suzuki India and hence cannot deliver the motorcycle to me.

After speaking to a representative of Suzuki India, Mr Yogesh, I was informed that the bike would we delivered to me in February 2022 as my booking was done in 3rd slot of delivery.

After this I spoke to Mr Paras, a representative of Suzuki India, I was informed that I would be getting my motorcycle in somewhere in November 2021.

Upon hearing this I was shocked, that I have to wait several months to get my Hayabusa! Also these representatives of Suzuki India did not cleared things well. I feel offended!

But all these delivery commitments by representative of Suzuki India are verbal and they refuse to inform me in writing.

Now my question to Suzuki Japan is when will you deliver my motorcycle? My second question to Suzuki Japan, is this the legacy of Suzuki ? To misinform and harass people?

As I said earlier I am riding from many many years and I have seen many motorcycle companies failing in India due to low level of customer satisfaction.

I think if Suzuki India continues to play with its customers in India by taking bookings and not delivering the motorcycles, the day will soon come when they fail in India and ultimately exit this market.

Through this message, I want to convey my resentment and I expect delivery of my motorcycle urgently. If my motorcycle is not delivered urgently then it will tarnish the image of Suzuki India and Suzuki Japan not only in my eyes but in eyes of many other aspiring riders as they will come to know about the reality of Suzuki.

I feel cheated due to non delivery of the new hayabusa and might share this experience with others on social media in case the motorcycle is not delivered to me. I might also be forced to take legal recourse against Suzuki India.

Savesh Tiwari

Mobile number: [protected]
Email: [protected]@gmail.com

Note: Screenshots of the booking attached herewith for your reference.

Dear Sir/Madam,

In continuation to my previous emails, it is again submitted that I booked a Suzuki Alto VXL AGS at Suzuki Summit Motor, Javed Nagar near Kot Abdul Malik, Lahore Sheikhupura Road Lahore Pakistan on 3rd August 2021 by paying full payment in advance of Rs 1528500/- with a commitment to get delivery of a car in 45-60 days.
But now on 3rd September 2021 (after competition of one complete month) I contacted dealership (the Cooperate Manager Mr Asif) to know about expected date of delivery of my booked car.
I was shocked to hear his reply that our quota was over so we have not yet booked your car. He further added that in case you need a car urgently you need to pay us black of Rs. 150, 000/- more as premium, Otherwise we can book your car now and company has increased the delivery time so you will get delivery in next 4 to 5 months. Other option which he told me was to get your money back.

I protested with him about there conduct and I was told by him that you can do whatever you want including filing a complaint in consumer court or SECP, and that they are not ready to redress my grievance.

My questions to him, you and your company are that

1) If your quota was over, why you took my booking?

2) why you didn't inform me about the situation in time? Was it not your duty to update me if there were some unavoidable circumstances?

3) Is your conduct is according to SOPs of Suzuki?

4) If it is mistake at part of dealership, what will be the consequences for the dealership?, will they continue to defame Suzuki by there rubbish and fraudulent dealings?

5) Is Suzuki also a part of this black mailing and supporting black marketing of Cars by these black sheeps pretending to be Authorized Suzuki dealerships?

6) Should we stop trusting Suzuki for future?

List of questions is long but I hope that Suzuki is not involved in this black mailing at part of such dealerships and will get my matter resolved immediately.

I hope for strict action against such dealerships to avoid such mental torcher to the valuable customers of Suzuki in future.

Please contact me if you need more details.

Your's truly,

Dr. Azeem Ahmed Iqbal
Ph. D (Hannover Medical School, Germany)

Presently working as Departmental Prosecution Officer, Drug Court, Lahore, Pakistan.

[protected]
[protected]
[protected]

This email comes to you as a complaint concerning my 2008 suzuki xl7. The complaint centers around sensor lights that continues to appear in my dashboard showing service stability control and service traction control issues after i've already had these things repaired.. They just will not go out. As a result I can not see the mileage on my car or anything else that may be of importance concerning the maintenance of the car. Because these lights are constantly flashing non of the other indicators that may need attention can be seen. My question is what can you do to help me resolve this issue? I've done all I can do to try to repair this issue. I do not feel I need to replace parts in the car that do not need to be replace due to a faulty sensor reading. Is there a recall on this issue... Should I contact nhtsa about this? This is a safty issue that I believe should not be overlooked. I am a retiree on a fixed income and don't have the income for issue that I clearly did not make. Please get back with me as soon as possible on this issue. My name is cornelia shead and my phone number is [protected]. Thank you in advance for understanding

AMW is the Suzuki agent in Sri Lanka. They are repairing my car after an accident. They are saying they do not have a spare part for the rear light, and want me to go to and find the spare part. This is not acceptable service by the Agent. My car registration is CAO 9148. The Repair Order Number is [protected]. In would be grateful if you could instruct AMW Sri Lanka to complete the full repair so I can pay them and collect my car.

Dear Sir/Madam

This is Govinda Maheshwari, a loyal customer of Pak Suzuki since last 14 years. Before booking of new car, I am using Suzuki cultus new shape car since last 04 years and very much happy and satisfied client. Before new shape, I had old Suzuki cultus from 2008 to 2018.

I booked my new Suzuki Cultus VXL Car (Graphite Grey Color) from M/s Suzuki Mehran Motors on 24-05-2021 having booking number [protected] for my family use. Tentative date of delivery was 27-07-2021, however, it got delivered on 15-06-2021 as informed by M/s Suzuki Mehran Motors which was also appreciated by myself for faster delivery of the vehicle. However, due to busy schedule and out of city, I could not pick the car from the showroom and asked them to get it delivered after 10th July 2021, which was agreed by showroom representative.

I asked the showroom to deliver the car on 12th July 2021 at 5:30 which was agreed. After visit of the showroom, I checked the car after signing the delivery order and highlighted three major issues to showroom service manager and sale manager and informed them that communicate the same to Pak Suzuki Motors about these issues and customer disappointment and dissatisfaction. Details of issues are given below. I have also attached pictures for your ready reference.

Door of Driver Side: 3-inch space while opening the driver side door (above the foot perry) was not colored. I am surprised how this car was passed by quality assurance department of Pak Suzuki before delivering to the client. (Picture number 1 is attached for your ready reference). This issue was also highlighted to the service manager & sale manager of M./s Suzuki Mehran Motors, and informed them that raise my concern to Pak Suzuki motors company. As this part is irreplicable, and I do not want any touch up on new car, so I need support from the Pak Suzuki company about this issue and resolution.
There is space between the fender, bonnet and headlight which can be seen with naked eyes. I am surprised how this issue was not highlighted by quality assurance department before delivery of new car to client. (Picture number 2 is attached for your ready reference). This issue was also highlighted to service manager & sale manager of M./s Suzuki Mehran Motors, and inform them that raise the concern to Pak Suzuki.
There was an issue of clip which were fixing the Wind screen and rubber. (Picture # 3 is attached for ready reference). This issue was also highlighted to service manager and sales manager of M/s Suzuki Mehran Motors and informed them raise my concern to Pak Suzuki Company.

I have picked my car as car was under custody of M/s Mehran Motors Since long, however, I have asked them to raise the concern to Pak Suzuki Company and compensate me before registering the vehicle on my name. I am loyal client to Pak Suzuki, and all my family members along with community member is using Pak Suzuki Cultus vehicles (almost 18 cars in my family) however, this new vehicle has not provided any satisfaction to me. Me and my family was so excited about the new vehicle however, all excitement was ruined after inspecting the car and highlighting my concerns. Tough M/s Mehran Motors has provided all supports, but issue was at production and quality assurance end which could not be sorted out at Showroom Infront of the client.

I am not satisfied with the built quality of my new vehicles after paying my hard-earned money to Pak Suzuki. I have kept the car at my parking space and is not going to register the same with my name as I don't want to keep the car with so many issues. Further, I have-not checked other parts of vehicle as my Joynes of new car was ruined after these issues.

I request the Pak Suzuki to pick the car from my parking space. I hereby request the Pak Suzuki management to compensate me in any of the following way.

This vehicle should be replaced with the new vehicle which should be thoroughly inspected by quality assurance department before delivering to the client. I do not need any touch up on my new vehicles as I do not keep any touch up car with myself.
In case, if Pak Suzuki is unable to deliver the quality vehicles, kindly reimburse me my money along with the markup for keeping my money for days before delivery of vehicles.

I am sure that management of Pak Suzuki will look after my concerns and will compensate me in the best possible way. I am sure that for Pak Suzuki Motors, customer always comes first, and they will not compromise on the quality of the vehicles. Looking forward for long relationship with the Pak Suzuki Motors Company.

Shall you have query please feel free to contact undersigned.

Regards

Govinda Maheshwari

Deputy Director- Financial Monitoring Unit-HOK (Ministry of Finance)

021-[protected]

[protected]

In January 2021, i bought a suzuki swift 2021
In May 2nd 2021, i had an accident with my family
It was the first time for the car on the highway but it failed me
My husband was driving it, the car drafted, he lost control of the car and hit the road blocks.
After knowing that there are frequent accidents of the same car with a similar scenario with the car rolling over, i filed a complaint against "Modern Motors Egypt" the official Suzuki care service in Egypt. Badly i don't have an insurance on the car.

Modern Motors contacted me to bring the car to them so they can help fixing the damages with reduced budget if i recalled the complaint against them and i agreed.

Now they are asking me to pay about half the original price of the car in Egypt, not fulfilling to their promises, they refuse to fix any thing in the car unless i withdraw the complaints

I almost lost my life and my family's life, im losing money and time for a company selling a life threatening car. The car is 200 Kgs lighter than the former model, it has small sized wheels, very high from the ground, it was like a piece of paper flying on the highway.
The company now offers a face lift version of the car with ESP "electronic stability" after the frequent accidents and the dropped car reputation.

I ask Global Suzuki to stand against Modern Motors manipulations and bad after sale services. Because all they care about is collecting money not caring for people's lives and loses.

Dear Suzuki motors global team
id like to say that your car was perfect to me
its not like it wasn't but that was before it got suddenly burned while I'm driving on the highway
no sign on the speedometer it just suddenly smoked and i stopped the car tried to see what's happening but i couldn't open the hood because it was already on fire
but we risked our lives and opened the hood and put the fire down but the damage was already done with the whole front of the car
and after all we did your agency is saying that they checked the car and it's okay it wasn't the reason that the car was on fire ?
how am i as a customer will burn my own car ? like how did i burn it while driving on a highway and it was the engine not even the inside of the car ? and there's proof and i have a lot of people who saw all of that happen. the whole service is done by them they don't even allow us to see what's going on inside the service area so it's not my problem
they didn't even care what happened to us my mom is still in a shock from what happened
i really hope that you will understand and fix the situation asap
the car was just out of the 10kilometer service

I live in Estero FL…brought my motorcycle in to SunSports Cycle & Watercraft, Inc (Ft Myers)
for Carburetor clean out. History: Bike sat for 2 yrs, carburetor gummed up. Would only idle on choke and bogged on acceleration.
Once we brought it to SunSports. They kept it for 8 days. When we called, they had not looked at it yet. The earliest they said they would look at it was 14 days. We asked to make arrangements to pick it up b/c we had riding plans for it before then.
They suddenly realized that they could work on the bike that day (when we called) and we were able to pick it up the next morning.
We got it home, it's leaking gas thru the carburetor….we're afraid to start it in our enclosed trailer, moved it outside and almost killed the battery trying to start it. It eventually started but won't idle. It stalls. We're at a loss, it cost us $200+ and still doesn't work. WTH! As a company will you help us? We are desperate….We want this bike with us on a trip we're leaving for on June 5. I'm sure you can find all records thru SunSports.

Thank you,
Michael Tessier

sir i booked a Suzuki Cultus AGS at Suzuki Canal Motor Lahore Pakistan with a full payment in January, 2021 an i was given date of delivery as 14-03-2021, which is still no delivered to me and neither the dealer is telling me the about the next date of delivery. so please help me in the regard to handing over me the fully paid vehicle .

Muhammad Abdul Haq Siddiqi
cell: [protected]
e.mail: [protected]@yahoo.com
House No 110 Abpara Housing Society Canal Road Lahore, Pakistan.

I have purchased alto vxr in November 19 but it's rear wheel is wobbling, I visited Khalid motors suzuki showroom, they maintained by wheel alignment and balancing. But still it's fault is present. Now again visited suzuki showroom, now they replied it's not fault. Now pls help me in this matter. I look forward to hearing from you.
Regards
Dr Muhammad Tufail
+[protected]

I have bought from the agent at Bahrain on September 2019 a Suzuki Jimny model 2018, regular maintenance and oil change is done with the agent only. Car engine no M13A2459744, base no JS3JB4C11J4100260 beige color it is under guaranty. On 27 February 2021 I had a problem with the car which is shows engine at the dashboard I have to stop the car and take it on a car winch to the agent.
The agent checked the engine they found parts of the oil pump inside the engine is broken, the changed the part but it effected the engine so they have to change half engine.
The problem is my car with the agent now for two months and it is not repaired yet, whenever asking them about the delay, they are saying that the Suzuki company at Japan is sending the spare parts by sea and it will take two to three months to get the spare parts.
As I know when I have bought a Japanese car that they are the best as well as I know that Japanese companies are the best example over the world and I am a loyal customer, I have 4 Japan made cars
Kindly I'm requesting and need your help and support to repair my car immediately and I don't believe that the delay is from your said, please use the concept (Just on Time) to fix my car please
My Email is mahmood.[protected]@gmail.com
Tel +973 [protected]

Greetings,

My name is ibrahim and I own ciaz 2019 model in united arab emirates, I need help because the agent is treating the customers in a very bad way.

The problem: there is shifting lag at 2nd to 3rd gear and the agency after keeping the car for 2 weeks (I was renting a car during this period) and also they hit the car from behind while test driving and after all that they ignore the transmission issue and refused to solve it although there is unlimited km warranty for 7 years on transmission, engine and ac (attached in the email).

My phone number is : +[protected]

Hi, 4 weeks ago i contacted the suzuki dealer in Egypt, Modern Motors
and asked for spare parts for my suzuki Hayabusa 2014
(fork seals, Part number [protected])
they told me it is not available and they will odrder this for me to arrive in 10 days.
After 15 days they answered me (ohh sorry we didn't got your parts)
and we will order them again for you.

now after more 10 days with my bike staying not working for fork seals they don't answer their phones.

all land lines and numbers mentioned in your global numbers are not working/answering
what to do to get this fork seal kit to bring my bike back to life?

Thanks
Yasser Dafrawy
[protected]@yahoo.com
mobile : +[protected]

As i have booked a car alto vxl throgh a bank Given quotation of a particular car has been delivered to else one whom i know for a own money provide by him after that they force me take another colour by describing cons of that my choiced colour likely they r not sincere with suzuki..therfore after doing more wait again said for wait and it has been a month passed bad talking style lier people settings with bank managers to divide own btw them as the the manager was sincere with me told me everything

To whom It May Concern.

In November 2020, Suzuki Mexico announced a pre-sale for the Jimny model. I completed the registration process and paid the required advance of MX$20, 000. Then, I was told that the vehicule would deliver during the second half of January 2021. However, nobody contacted me and now they say that I am not registered and they will not sell ​​me a car.

I filed a complaint with the Customer Service in Mexico; later, a person called me to review the case. Some time later, they called me back to say that they hadn't actually registered me, so I don't have an assigned vehicle.
I replied that having a Suzuki registration and a payment receipt meant that there was an agreement between the manufacturer and the customer to carry out the operation. The person replied that the registration did not imply an obligation to sell, so there was nothing else to do.

It is very unfortunate that such an honorable and prestigious company is tainted by the poor performance of its representatives in Mexico. The importance of Suzuki does not deserve to be affected by some of its employees.

Thanks for your attention.
Yours faithfully,
General (Rtd) Pablo Bañuelos Márquez

Dear Representative!
SUZUKI Customer Services

Subject.: i need a help to fix my grand vitara suzuki, 2014!

I live in the city of Rio de Janeiro,brazil. I bought in july/2017 a used suzuki suv (model 2014: grand vitara), from a 2nd. Hand, in a authorized car agency, with 24.700km.
Fyi, the vehicle has a booklet with all "overhauls," made in an authorized suzuki dealer, at rio, and, since that time, presents a noise, that seems to come from the differential, after the speed of 30km per hour.

Today, the car has 41.900Km, with the same problem (Since that time, I didn't find any Mechanic/Company that give me a safety to fix the problem.

So, you would mind to helping me to find a Shop/Mechanic in Rio de Janeiro that is able to solve permanently the problem?

I can anticipate that a "LOVE THE CAR, " but it seems to me that should be a big problem and I wouldn't like to put my family in problem/risk of life.

THANKS A MILLION for your effective help.
Milton Abrunhosa
E-mail: [protected]@yahoo.com.br
My mobile phone in BRAZIL: [protected].3695

PS: For the safe reason, I would like to be contact through my e-mail.

Dear all,

I have booked my suzuki cultus in pak suzuki booking no is ai [protected]. The estimated date of the delivery was given to me was 8th jan 2021. Still the vehicle was not delivered even the correct information has been not communicated. The non professional people are handling the customers in my region. Due to the miss commitments I am suffering a lot and contacting and requesting to the office through written email and phone call for the solution. But nobody is bordering in company as we are asking the vehicle free of cost. So disrespectful attitude form the suzuki.

Letter to corporate Suzuki Mexico-Suzuki Jimny 2021 purchase experience: the worst of my life.

I am totally disappointed in the buying experience of my 2021 Suzuki Jimny (which is not even on the car list above, I put Vitara on so I could write this). I list my bad experiences. 1. Presale. Totally chaotic without receiving section codes having to do two sections and then cancel one to make sure I don't lose my Jimny. 2. The Concessionaire in Campeche totally in the dark of the information about it and even worse of chaotic. 3. I get a notice that if I don't liquidate the Jimny in advance I will lose it with a defined term. That's probably consumer harassment (with legal consequences perhaps) and I've never seen or heard of it before. I decided after much thought reluctantly to pay in advance for the car. 4. The Manager from Campeche tells me on the phone that "I must deposit the entire car into YOUR bank account" which leaves me frozen. Then he corrects that HIS account was referring to Suzuki Campeche's. 5. The car is about to arrive and as it is the first in the state of Campeche, I am informed that it will take time to deliver it because they do not have manuals, they have not received training from Suzuki Corporate in CDMX and they do not even know or have seen the car! Amazing! Imagine what a first customer feels to hear this. 6. I am warned that I cannot take photos or video of the car at the Dealership! A car that I already paid for! And that is mine! Amazing. 7. By phone, I inform the manager that I need the car at noon of the day after his arrival and he tells me that without a problem. 8. I get a text message from your sales agent saying the car will be delivered to me at 5 PM! 9. I receive a call that the car arrived without mats and without user manuals. 10. I speak with the manager and explain that I have to receive it at 1 pm because due to work reasons, no one could receive it later. 11. The car is being finished washing and fixing in the delivery room at 1.30 that I arrive for it. 12. The waiting room for clients has remains of food, used soda bottles, and the table and chairs are extremely dirty (I have photos). 13. I am not offered a glass of water and I must request it. 14 There is no air conditioning in the entire Concessionaire. 15. I check the car and it turns out that it did come with User Manuals (they were found later) but without mats or tool kit, which will be delivered to me later. All in all, it is the worst car buying experience I have ever had in my life. I have more than 15 years with Toyota and the change felt massive. I don't think I'll ever buy a Suzuki in Mexico again. The car is apparently fine and I love it, but Suzuki Mexico is truly pathetic. I am going to write this in English to send it to Suzuki Corporate in Japan because this is truly terrible in Mexico. I hope I do not regret this purchase. The car (Jimny) fascinates me, but no customer should have to go through such a bad shopping experience.