Suzuki
Reviews and Complaints

I'm a Suzuki customer from Pakistan.I booked suzuki wagon R three months ago.I was given the vehicle arrival date of 5th june 2017. Now its 15th june today.untill now I dont know anything about the vehicle arrival date or its status.my booking number is [protected].
From 1st june to till today I daily call at dealership (mini motors lahore) and they say they dont know anything.
I also daily call at pak suzuki and they dont attend my calls even they dont respond to my e mails.their number are as follows
[protected])
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Ext 208 and 298
When I call at helpline [protected] .the operator says your vehicle is in process. I dont know when it will be delivered.this is the only information I can give ..these are the words from operator which im listening for the last fifteen days.
Im highly disappointed and frustrated from pak suzuki company and its customer care.
Please do something for me if Suzuki company has any importance for its customers.
Regards
Yasir [protected]

Dear Suzuki Global,
I hope you will treat this complaint with importance because it is becoming a threat for my life and my family as well.
My Suzuki car has completed 85000 KM of operations and up to now I cannot find the simple spare parts required such as the Air Filter or the rear brake pads. I have submitted a request for "Modern Motors", your authorized agent in Egypt several times and up to now the failed to provide the simple spare parts required.
Appreciate your kind advise on how can a Suzuki loyal customer feel safe about driving his family in a car that didn't change an air filter or brake pads in 2 years and half of full operation.
Kind Regards,
Mahmoud Abdelkhalek

Dear sir,
I am not sure if I am complaining or wondering about your marketing plans in my country Egypt . I was impressed by your new Vitara, but this turned quickly into depression when I tried in vain to find one single showroom here in Alexandria Egypt to check the car . I don't know if you are simply letting go to other competitors to dominate the marker and I began to have my doubts if I have made the right choice and how would the after sale service would be . I hope you put things in motion you are a great name in the world of cars

I have been using suzuki celerio for now more than 2 years, Purchace made from Assiociated Motorways Pvt Ltd who is the authorized dealer for suzuki sri lanka.i am really disappointed about the service provided from the day i purrchase my suzuki celerio..now im experiancing an issue related to gear system in my car but when ever i go to local agent they dont give proper solution & they say it is a manufacture fault.i am totally disappointed & i am lost my trust in suzuki brand.i never recommed suzuki to anytone till suzuki resolve my issue.
Thanks
Akalanka Munasinghe
[protected]@gmail.com
[protected]

Dears,
My car SUZUKI SX4 2016 have faulted with the transmission and it is in warranty period, The car is located from 28th Mar 17 in the service center and the warranty officer decided to change the transmission and so far no date has been set for finish (Deadline) they tell me that they requested the transmission from Germany, and no temporary solution has been provided until the problem is resolved like replacement car (temporary till finishing these issue,
Africa, Egypt, Modern Motors, Abo Rawash branch
SX4 2016
Motor # 1893701
Case : 203223
Egypt NGN / 628
Name : Sherief Abd El Latef Mohamed
Mob : +2 010 [protected]
Please your support & Feedback
Kind Regards

Dear Concern,
I have been a Suzuki customer from last 10 years and this saddens me that the service levels are going down day be day... Today I went for a checkup and quotation for repair works at Suzuki Central Motors located adjacent to bahria Town Phase 7 where not only I failed to receive a quotation after half an hour of waiting... But behavior of Service advisor was also pathetic.
In Pakistan where you can have your can repaired for half the price and 100% quality ...This kind of attitude will land Suzuki in big trouble in coming years.

I have a booking for Suzuki WagonR, though regional Office Lahore, dated 26-Jan-2017 (Booking Number [protected]). At the time of booking the delivery time given to me was 60 days i.e. end of March, 2017 and call for depositing balance payment was expected to be received in 45 days. I have not received call for depositing balance payment since now as it is 25th of March, 2017 today. Now upon contacting Suzuki Customer relations help line they say that delivery time is 90 days and you will get the vehicle in May.
I dont expect such delay and mis-commitment from Suzuki. Please make delivery of my vehicle ASAP.

Regards,
Muhammad Usman Fazal
CNIC [protected]

Ms. Jewel livingston
35 reservoir rd.,
Basta hall village,
Couva,
Trinidad and tobago.
[protected]
Jew. [protected]@yahoo.com

The managing director
Lifestyle motors limited
Cr. Bhagouti tr. &churchill roosevelt highway
San juan,
Trinidad and tobago.

Dear sir/madam

Re: (Suzuki s-cross 5dr suv 1, vn # tsmya22s3fm197467, reg. #pdj 8999)

On october, 9th 2015, I purchased a motor vehicle (Suzuki s-cross 5dr suv 1 (2015 a), vn # tsmya22s3fm197467, reg. #pdj 8999), from the southern branch of your dealership.
Unfortunately, I have been experiencing problems with the vehicle such as loss of power, gear lever being difficult to move when changing from parked to reverse and jerky movements of the car as gears changed automatically when driving. I expressed these concerns when I took the vehicle in to service (South service center) and for the most part they were addressed, though I still had concerns about the car’s performance when the gears changed automatically.
Then I began to experience a problem where the car will cut off or shut off at first start - up of the day. This problem occurred for the first time between the 22nd and 27th december, 2016; two weeks after a class b service had been administered to the vehicle (9th december, 2016).
It did not occur again until january 2017 and was told to bring the car in to the south service center, which I did. However, for the last two weeks (31st january, 2017 -10th february, 2017) more specifically, I have taken in the vehicle to service four times and up to date it is still cutting off at first start up and even at the second of third start for the day. The cutting off, I have been told that it was the battery that needed changing and I purchased a new battery after having the vehicle for approximately fifteen months. I was also told that the car’s computer was updated and the problem should stop. The vehicle’s transmission was also reset after complaining about the jerkiness and bucking when the gear changed. The vehicle continued to cut off at start up and I returned to the service department again. This time (February 9th, 2017), I was told that the quality of fuel was the problem and I would need to switch from super unleaded fuel to premium unleaded even though on the purchase agreement it was stated that the gasoline for the vehicle is super unleaded. I was even advised to use the company’s fuel treatment and told that if the problem reoccurred, I will be charged $tt600.00 for the service.
The next day (February 10th, 2017), the car experienced the same problem, though the injectors were serviced and the spark plugs re-gapped, the previous day. When I returned the car to the service department I spoke with the manager and my sales agent, ms. Arlene critchlow, about my experiences. I was then sent back to the service department and the spark plugs were changed to that which was recommended in the manual. Please bear in mind that these spark plugs were changed on december 9th, 2016 according to the service receipt.
When I spoke to the service manager on 11th february, 2016, after experiencing the same problem (Vehicle cuts off at start-up), I was told to bring in the vehicle again. I am totally annoyed, frustrated and very dissatisfied with the service I have received regarding this issue. I am a primary school teacher and have had to take time off from work at my principal’s leniency and sometimes displeasure every time I have had to take the car in for the past two weeks. I have incurred transportation costs for myself and my son to get to and from school. My son has extra-curricular activities and lessons as he is in standard four and getting prepared to write the secondary school entrance assessment (Sea) in 2018. He has had to forego some of his extra activities and I have had to rely on the kindness of some of his classmates’ parents and also family and friends to get him to extra lessons classes and home on time. I am unable to give remedial tutoring to one of my students who is writing the sea examination in may 2016. I also report to work late every time I have to drop the car off in the mornings and my students are being affected. My professionalism and work ethics will soon be under scrutiny of my administrator and other stakeholders. I am not being compensated in any way as not even a courtesy vehicle has been made available to me. The mileage on this vehicle is approximately 30, 000 km. And the vehicle is under warranty. I am calling on the necessary party (Ies) to treat with this issue urgently and amend this problem as soon as possible.

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved, I will consider taking further action to resolve the complaint either through the department of commerce, bureau of standards and consumer affairs or seek legal counsel.

Please see attached pdf documents to verify complaints and dates. These should also be recorded on the company’s system.

Yours faithfully
Jewel livingston (Ms.)
Teacher 1 (Primary)
M. Ed. Reading, bsc. Management studies

The suzuki burgman 650 has an internal problem witch is come from the factory and after some kilometres it broke and need replacement...After a 59000km i found out that it broke and i ordered a new from https://www.Motorcyclespareparts.Eu (Https://www.Motosp.Gr) a site that sales parts for japan motorbikes cost about 1600€ (+300 technical) ... I put the new cvt on and after 4000km it broke again ... They not replace and i cannot fit my motorbike...Suzuki knows this problem but they never did any upgrade for they costumers who pays thousands to fix or if they don't have the money to fix it they just quit and sale the burgmans in parts is hundreds of burgman owners with this problem around the world... How it is possible to find justice for this case?

I purchased a vehicle 2014. I reviewed a sexual picture of one of the "sales manager". I came back to the dealership and told the financial management and the young lady. Then I received a phone call from corporate office. Name ben. Told him the story and he said have my attorney get in touch with him. Come to find out I was also promised see several items a year later still missing my manual and spare key, liter clip for the back seat. Now when I call the dealership or "ben" I don't gey a return call. I get passed around from person to person. Or get put on hold. This is by far the worst dealership in the atlanta, duluth area.

BUYER BEWARE. 8/9/2014 I saw a car that looked almost too good to be true. I called about it, and being as that I'm from out of town, tried to negotiate over the phone. While they barely negotiated at all, we both agreed on a price that suited us both. I told him "that sounds good, I will see you soon." We drove for 180 MILES, through TERRIBLE RAIN you could barely see through and Atlanta traffic. About 30 miles away, we gave them a call. It was 8:00 and they closed at 9. We were driving through Atlanta by this time and the traffic and heavy rain was really slowing us down so we called to let them know we were still coming. They said okay, and said they would pull the car out and clean it up so we could look at it when we got there. About 5 minutes later, we get a call back from them stating that THE CAR HAD ALREADY BEEN SOLD, they had no idea we were coming. They said they had another car the same model, but in a different color we could go look at (that's not even listed on their website). We were really angry and bummed at this point. How could a car that had been on the lot for a month and a half sell the day we go and try to purchase it? We go there anyways and as soon as we walk in, they're sitting there waiting for us, a scene that looked much too rehearsed. They tried to ARGUE with us, NEVER ADMITTING FAULT for the situation. They said it was our fault because we never said we were coming. We told them that wasn't true, that everyone heard the words "I'll see you soon." We go and look at the other car just for the heck of it IN THE RAIN WHILE THEY SAT IN THEIR OFFICE and not only was the bumper very obviously damaged, it had rust and wires exposed in the back of the car. And to add insult to injury: this car was 2, 000 MORE than the one we went to go buy. What a joke. We told him, "you should have at least given us a courtesy call, we drove through terrible rain 180 miles to get this car." They all LAUGHED about that, thinking it's funny we drove all that way through a terrible storm? And then Ken said, "We don't make negotiations over the phone." Uhh, that's not what we said, we said you should have made a courtesy call. And by the way, you have $50, 000 and up cars on this Suzuki lot (with NO Suzukis?) and you're saying you don't make negotiations over the phone? How do you sell these cars? So the next day we look up reviews and see other people who have been through very similar experiences with these people and see the listing for the car we went to see not only STILL UP on their website, but with ADDED PICTURES and $1, 000 BUMP UP IN PRICE. Was this some kind of sick joke? These people have no respect for customers. Not once did they take fault and apologize. These crooks should be SHUT DOWN.

I had the worst experience of my life with KG Suzuki. I went there to look at a specific car (2017 Mercedes-Benz C300) and from the start it was nothing but horrible. For the first hour the car was not there and I was told 3 different stories about where it was. Keep in mind that they knew I was coming from 2 hours away to look at it. Before I even saw the car they asked me multiple times to do the financing and insurance. I repeatedly told them no and they still insisted I did. I still declined and finally the car arrived...with no gas. They had to take the car to get gas and came back with no gas because their gas card had no money on it. So finally 2 and a half hours after I had gotten there I got to drive the car. The car was making a very strange sound when I turned to the left but the sales person told me that it was the street making the noise...it wasn't. Finally we get back and I told them that I needed them to check out the car and to replace the tire that had a whole chunk torn off of it and to replace a piece on the front. They told me it would take 5 minutes. An hour went by and I was getting angry with the lies they kept telling so I walked into the garage myself to see my whole hood open with a bunch of parts taken out and one of the mechanics finally told me the truth that there was something wrong with the car and they were fixing it for me. He seemed like a nice guy and I trusted him that when the car was done it wouldn't have any problems. I went to eat and came back an hour later to the car still not done. They told me that the part was being delivered and should be there any minute. About another hour goes by and I was about to leave and to get me to stay they told me that they'd send one of their guys to go pick it up and I would have my car in 30 minutes. I did not want to do any paperwork until the car was fully fixed and I could drive it again. They kept pushing me to do it and told me that if I did my insurance it would not go through until the car was actually purchased so I agreed to that which took about 45 minutes then I talked to the finance person about prices. All together this was about another hour and my car had still not even started getting worked on. They proceeded to lie to me again and tell me that the man picking up the part was 6 blocks away and had the part I needed with him. After a half hour the mechanic I had talked to earlier came outside and told me the truth about everything and that the part would not be there tonight and he didn't want to let me take the car home like that. He offered to get me a hotel room and I declined because I had to work in the morning. He was very nice and apologized to me a million times. I'm not sure his name but he was the only good person in that whole place. I walked back into the dealer fuming and talked to the owner who told me he would give me $350 dollars off of the car. Which now that I think back to it is absolutely nothing but for some crazy reason I accepted his offer. He told me he'd give me any car on his lot to take home and that he'd have it dropped off for me in the morning. I filled out all of the paper work which they threw about $7000 in fees into my price but I guess after being there for 9 hours I wasn't really in my right state of mind. I ended up taking this P.O.S. car home that had the emergency brake light on. They told me it was just the sensor but it definitely felt like the emergency brake was stuck on the whole way home. The next day I called them multiple times to ask about the car and they told me it was leaving at 2 even though the day before they said it would be ready at 9 am. They knew that I had missed class the night before and had to leave my house by 5 the latest. 5 comes around and he's still not here. They keep telling me they're going to have him call me and tell me where he is but he never does. Finally at 6:30 the man calls and tells me he's 200 miles away...my house to the dealer is not even 200 miles apart. At this point I tell the owner that I don't even want the car and to just come pick up the car he gave me but he tells me that I already signed all these papers and the car is now mine...after arguing with him for a good hour calling back and forth the man calls me and tells me he can't find where I live and he's a half hour away and that I need to come meet him. I had no idea where he was and had to stay on the phone directing him to somewhere I could find. I met him in a dark parking lot and could not even see the car. I got in and the low tire pressure light was on but he told me just to shut it off even though obviously it was on for a reason. I couldn't even argue with this man because he barely spoke english so I took my car and left hoping to never have to speak to any of them again. Two days later I take my car to be inspected. I needed new brake pads and rotors and 2 new tires because one of the rear tires had a bubble and the tires on there had been discontinued. After calling and holding for 20 minutes at a time every time I called and arguing with them about paying for anything, they sent me the brake pads and rotors but said they're not paying to put them on or for the tires. Everyday that went by for about a week they changed their minds about paying for anything. One day they were, the next they weren't and so on. So I ended up just paying for it myself and eating the $800 thinking it would be the last I'd have to put in to my car that I had just purchased. Until my check engine light goes on...I took it over to my mechanic and he told me it was a giving him a code for the gas cap so he just reset it figuring the gas cap was loose and said if it came back on he'd had to look further into it. The next day I went to get gas and the pump kept stopping. Tried multiple cards and even went to another gas station before taking it over to my mechanic again. Right away he knew what the problem was and told me I was going to have to take it over to Mercedes. I called KG Suzuki to let them know I was taking my car over and what the problem was and they said it was covered under my 9- day warranty. The next day when Mercedes contacted them they told them that they are not paying for anything and not to contact them again. Then when I called they told me that I'd have to bring my car there to be fixed if I want them to pay for it, which it does not say in my warranty, but I told them that I do not have enough gas in my car to get there since I can't put gas in and that if they'd like to send a tow truck to pick it up and bring it there that would be fine. They proceeded to tell me that we'd work something out and that they'd call me back in a half hour. I received no call as I did not every other time they told me they'd give me a call back. I called back after the weekend on Monday and asked to speak with the owner Kenny. He refused to get on the phone with me and I told them that if he did not want to speak with me I'd have to get my lawyer involved. He had a sales person tell me to have my lawyer call him. I did have my lawyer call and he would not get on the phone and asked one of the sales people to tell my lawyer to write him a letter. Now, the part I need for my car is going to cost me another $800 dollars so all together I'm already putting about $1700 dollars into a 3 year old car that I've had for a little more than a month. I suggest that no one ever buys a car from here. They deserve to be shut down. This is absolutely not how you run a business. I hope this review helps everyone else not to get stuck in my situation.

Anybody who cares about their hard earned money should stay away from the scam artists at KG Suzuki. Here's a recap of my horrible experience with them:

1. When I was talking to the sales person I was very clear that I needed to see the price that included all the fees. After he quoted me the price (which was $2000 higher than the advertised price) he said they needed to check my credit and specifically said if I didnt like the terms they offered me I could walk away without getting charged anything. When they started doing the paperwork they added around $2k in all kinds of additional fees. When I said I didnt want that kind of a deal they told me Id have to pay cancellation fee in the amount of 10% of the purchase price! When I complained that the sales person told me I wouldnt have to pay anything if I didnt like the terms, the sales person acted dumb and said he "didnt know" and the guy doing the paperwork said "you should read the small print" They openly acknowledge that their sales people lie! So they basically forced me into buying the car.

2. Six months later I was moving and had to sell the car. When I was selling it the buyer pulled up Carfax report and turned out that the car was always registered in New York and was in a major accident before I bought it. The Carfax report that KG Suzuki showed me before I bought the car was for the same year, make and model but it was for a car that was registered in Philly and had a clean record. KG Suzuki showed me a fake Carfax report! which cost me thousands of dollars when I was selling the car.

3. Warranty refund. I was naive enough to buy a 3rd party warranty from KG Suzuki. When I sold the car and asked for a refund, the warranty company sent it to KG Suzuki within 10 days. It took me 4 months and around 30 phone calls to finally get a PARTIAL refund. They used a million excuses for the delay, when I demanded to speak to the manager they wouldnt even tell me his name, and when I finally got through to him (his name is Richard) he simply hung up the phone. So when 4 months later, after I was constantly calling them and threatening a lawsuit they sent me a check for $800 instead of $2000 that they were supposed to send. When I demanded an explanation Richard had a nerve to act like I was trying to take something thats his. He claimed there's a paper that I signed that said that there is a $1700 cancellation fee (warranty was for $2500). Lier! When I was getting the warranty I specifically asked what Id get if I cancel it before the contract expires and I was told Id get the prorated balance back and that there's $25 cancellation fee. I told Richard to fax that paper that he claims I signed to me and he never did. But its pointless to even keep trying because it would take nothing for these criminals to forge my signature.

KG Suzuki is run by top notch scam artists. Their business is not selling cars, it scamming people out of as much money as possible, they know you wont go back there again so they try to steal as much from you as they can. They should all go to jail and I think someday they will.

My fiance bought my an '07 suzuki forenza new. We fell behind when I started into nursing school because i was not able to work and of course, they call to find out when they will get the money. The loan is in his name, but i told them to contact me ONLY because i pay the bills and handle the money. We would give them a date when we "thought" we could pay them. If we could not make it, we would tell them. Then we would ask for help, defer pymt, change pymt date, refinance, etc. They refused all. Recently, they have started calling my father, mother, brother, aunt in NY (we live in charleston, sc), best friend in NY who i grew up wth and havent talked to in over a year, my fiance's uncle who lives up the road from us, and our neighbor who lives across the street...on top of that, they call his work (fire dept) WE DID NOT PROVIDE ANY OF THESE PEOPLE'S NAMES OR NUMBERS AS REFERENCES and on top of that they are calling people who are mostly related to me, and ppl with even different last names. How do they even know I know these people? We told them to stop calling SEVERAL TIMES, told them we sent them a certified letter and told them to quit harassing our family and friends...their response "well obviously it got your attention to call us, etc...we will do whatever it takes to get the money" etc...we were not even 2 months behind yet, and either way, is that NOT illegal? My dad told me the lady told him how much we owed, how many days late, etc...and when i confronted the lady she said she did not give any personal info...BS! I am SICK of these people and am ready to get an attorney.

SAW A CAR LISTED ON MULTIPLE WEBSITES FROM KG SUZUKI FOR $24, 990 AND SPOKE TO A SALESMAN FOR TWO DAYS STRAIGHT BEFORE GOING TO THE DEALERSHIP.. I WANTED THEM TO RUN MY CREDIT AND MAKE SURE EVERYTHING WAS IN ORDER BEFORE MAKING THE 2 HOUR DRIVE OUT TO LONG ISLAND CITY... THE SALESMAN TOLD ME EVERYTHING WAS GREAT AND THAT HE RAN MY CREDIT AND GOT ALL MY PAPERWORK IN ORDER AND THAT THE CAR WAS READY, ALL I HAD TO DO WAS BRING THE ORIGINAL DOCUMENTS AND THE DOWNPAYENT ($5, 000).

SO I LEFT AT 10:30AM AND MADE IT THERE BY 12PM AND THE CAR WAS THERE, LOOKED GOOD.. NO VISIBLE PROBLEMS..SO I SAID OK LETS FINISH UP THIS PAPERWORK, SO THE SALESMAN SAYS"OH WE HAVE TO RUN THE CREDIT AND EVERYTHING FIRST" (MEANWHILE HE ALREADY TOLD ME HE RAN IT) ... SO WHATEVER I FILL EVERYTHING OUT ALL OVER AGAIN AND HE WRITES DOWN THE PRICE OF THE CAR FOR THE ADVERTISED $24, 990 AND THEN HE THROWS IN A $3, 700 ADDITIONAL FEE ON TOP OF THAT, CLAIMING THIS IS THE "160 POINT CERTIFICATION FEE" THAT EVERY CAR THAT COMES IN NEEDS $3, 700 WORTH OF PARTS AND LABOR AND CLEANING. KEEP IN MIND THIS IS NOT A ORIGINAL CERTIFIED PRE-OWNED CERTIFICATION.. THIS IS A 60 DAY KG SUZUKI CERTIFICATION WHICH IN REALITY IS THE LAW AND THEY HAVE TO GIVE A 60 DAY WARRANTY REGARDLESS... SO I SAID FORGET IT AND WENT TO LEAVE AND THEN HE SAYS "OH WAIT WAIT LET ME SEE IF I CAN GO ANY LOWER ON THIS...SO HE COMES BACK WITH A $2600 FEE... I SAID WHATEVER LETS SEE WHAT THE BANK SAYS AND THEN WELL TALK PAYMENTS AND INTEREST...SO KNOWING I WOULD ONLY BE APPROVED FOR $21, 000 I SAID YOU CAN GO AHEAD AND RUN THE CREDIT BUT I WONT BE APPROVED..SO NOW THE CAR I WANTED FOR $24, 990 IS NOW $28, 080.00 THEN HE WANTED A $500 DEPOSIT JUST TO RUN THE CREDIT! TELLING ME DONT WORRY HE'LL GET ME APPROVED AND TO HANG OUT FOR 15 MINUTES...SO 4 HOURS LATER HE COMES BACK WITHOUT AN APPROVAL AND MY DEPOSIT AND SAYS SORRY HAVE A NICE DAY. I ALSO SPOKE TO A FEW PEOPLE WHILE WAITING AND EVERYONE WAS EXTREMELY FRUSTRATED AND SAID THEY BEEN BACK AND FORTH FOR 3 DAYS.

ITS A TEXTBOOK EXAMPLE OF FALSE ADVERTISING AND THE OLD BAIT AND SWITCH SCAM JUST TO GET YOU IN THE DOOR...

-CAR WAS LISTED ON MANY WEBSITES FOR $24, 990 THRU KG SUZUKI BUT THEY ADD $3, 700 TO EVERY CARS PRICE CLAIMING IT FOR A CERTIFICATION FEE
-LIED ABOUT RUNNING MY CREDIT
-WASTED 4 HOURS
-BAIT AND SWITCH SCAM ADDED $3, 700 ONTO ADVERTISED PRICE
-DROVE 2 HOURS THERE AND 3 HOURS HOME IN TRAFFIC
-BASICALLY WASTED A WHOLE DAY AND PROBLY LOST 10 POINTS ON MY CREDIT SCORE
-DEALERSHIP WAS DIRTY AND PEOPLE WERE VERY UNPLEASANT TO DEAL WITH
-IN A ROUGH PART OF QUEENS
-carfax report was false..I went to Mercedes and ran the cars Vin number thru Mercedes service computer and found major history on the car which was not mentioned in kg suzukis carfax report

I WOULD NOT RECOMMEND EVEN THINKING ABOUT GOING TO THIS DEALER.. ITS A ### HOLE AND THE PEOPLE SUCK AND THEIR $3, 700 CERTIFICATION FEE ISNT WORTH THE PAPER ITS PRINTED ON.

Anybody who cares about their hard earned money should stay away from the scam artists at KG Suzuki. Here's a recap of my horrible experience with them:

1. When I was talking to the sales person I was very clear that I needed to see the price that included all the fees. After he quoted me the price (which was $2000 higher than the advertised price) he said they needed to check my credit and specifically said if I didnt like the terms they offered me I could walk away without getting charged anything. When they started doing the paperwork they added around $2k in all kinds of additional fees. When I said I didnt want that kind of a deal they told me Id have to pay cancellation fee in the amount of 10% of the purchase price! When I complained that the sales person told me I wouldnt have to pay anything if I didnt like the terms, the sales person acted dumb and said he "didnt know" and the guy doing the paperwork said "you should read the small print" They openly acknowledge that their sales people lie! So they basically forced me into buying the car.

2. Six months later I was moving and had to sell the car. When I was selling it the buyer pulled up Carfax report and turned out that the car was always registered in New York and was in a major accident before I bought it. The Carfax report that KG Suzuki showed me before I bought the car was for the same year, make and model but it was for a car that was registered in Philly and had a clean record. KG Suzuki showed me a fake Carfax report! which cost me thousands of dollars when I was selling the car.

3. Warranty refund. I was naive enough to buy a 3rd party warranty from KG Suzuki. When I sold the car and asked for a refund, the warranty company sent it to KG Suzuki within 10 days. It took me 4 months and around 30 phone calls to finally get a PARTIAL refund. They used a million excuses for the delay, when I demanded to speak to the manager they wouldnt even tell me his name, and when I finally got through to him (his name is Richard) he simply hung up the phone. So when 4 months later, after I was constantly calling them and threatening a lawsuit they sent me a check for $800 instead of $2000 that they were supposed to send. When I demanded an explanation Richard had a nerve to act like I was trying to take something thats his. He claimed there's a paper that I signed that said that there is a $1700 cancellation fee (warranty was for $2500). Lier! When I was getting the warranty I specifically asked what Id get if I cancel it before the contract expires and I was told Id get the prorated balance back and that there's $25 cancellation fee. I told Richard to fax that paper that he claims I signed to me and he never did. But its pointless to even keep trying because it would take nothing for these criminals to forge my signature.

KG Suzuki is run by top notch scam artists. Their business is not selling cars, it scamming people out of as much money as possible, they know you wont go back there again so they try to steal as much from you as they can. They should all go to jail and I think someday they will.

I took the time to be very thorough by phoning ahead of time to let Phil know I'd be in to pay IN CASH for my scooter on the Friday so he could start with the registration papers so long. I understand that there is a one or two day waiting period for due process to be followed and was happy to wait those 2 days. It's now been 7 days and i still don't have a scooter to show for the R14 500! I have given an ultimatum to them now that i either get the scooter or I'll be in for a cheque and take my business elsewhere. Would you believe they want to blame the licensing and registration departments for their lack of progress? It makes me wonder ...am i being taken lightly because I'm a woman or are they just so uninterested in keeping their customers happy.

I purchased a second hand vehicle from Bryanston Suzuki. My vehicle is a 100% but there was a few items shortmissing which the sales agent promised to supply. Till now I have not received my spare key which Paul has promised me. I even took my car in on the 27th of July for them to take my car to have the key encoded and still the key has not been made or supplied. I honestly feel that this dealership did not keep their word a sales agent working for a company is the face of the company and Paul constantly lied about the spare key. This is appalling service and I would not recommend anyone every buying anything from this dealership as they are not trustworthy! Even though we have complaint on Hello Peter, spoke to the customer relations officer no one from the dealership has the decency to even get back to us. Now when we followed up with the supplier of the key we were told that Suzuki Bryanston said they will not pay or supply the key! This is going back on a promise made by Paul! Could someone from this dealership please take accountability and own up to promises made and supply my spare key!

Dear Customer Service Officer,

Let me introduce my self. I am Dr Syed Ali Hassan, working as Senior Product Manager in sanofi aventis Pak. Ltd. head office, Karachi. I regularly get my car service done at suzuki show rooms. I only opt for Suzuki show rooms for their quality service and my trust that I will get the best quality service at authentic and authorized suzuki show rooms.

I handed over my car to Suzuki South workshop which are authorized dealers of Pak. Suzuki Motor Co. Ltd. The address of Suzuki South is 25/1, Sector - 23, Korangi Industrial area, Karachi. I handed over my car in the morning of 24th Feb., 2010 for 25, 000 Kms Inspection. I specifically mentioned not to change the engine oil and oil filter. When I went to collect my car back, the bill showed charges for engine oil and oil filter change. When they asked the concern advisor to explain this oil change, he repiled that " the oil condition was so bad that they have to change the engine oil".

I was really surprised to know that because I changed engine oil and filter just one day back from Shell Petrol Pump in my presence! It was not possible that in just one day the oil condition has gone to this level that they have to change the oil. I showed them the receipt of Oil change with yesterday date (23rd August, 2010). Then they deducted the amount from my bill.

When I was leaving the work shop, they asked me to fill the feed back form but I refused in anger that I will give my feed back through e-mail to head office. In reply the advisor replied that "we have not charged you for that oil change".

I am so disappointed as my trust was badly shattered due to this incidence. I onyl go to Suzuki Motors for reliablity and trust otherwise I can go to any street work shop for same services. I am deeply hurt due to this incidence and will never ever go to ANY of Suzuki show room from now onward and will advice the same to all my dear one's. I will prefer road side work shops as same is going on at Suzuki "authorised" dealers.

PS: I have attached 2 documents for the proof. (1. Bill 2.Oil change reciept dated one day before service)

Dr Syed Ali Hassan
Sr. Product Manager - Aprovel team
sanofi-aventis Pak. ltd
+[protected]

Stay away from kg suzuki... Everything about this dealership is a lie including prices! (sasha, jay, robert, shannon are all crooks!)

This car dealership is a complete scam. I was researching cars online on autotrader.com and came across their website. Don't be fooled by the below market value prices. The old saying, if it sounds too good to be true, it probably is holds water. I called about a couple of different cars that was advertised on their website. Half the cars that were on the website were not even on the lot. When I got to the dealership, a sales rep named shannon showed me the lot. The first thing, he said was, "we are not the typical dealership!" I said, "what do you mean?" shannon said, "you know, the way we do things!? I should have known then that this dealership was a bunch of scammers.

Scam #1 - the internet price is a lie! This dealer charges a"reconditioning fee"between $[protected] on top of the internet price! Of course, this is not mentioned on their website and does not make the dealership competitive at all

Scam #2 - internet price is only valid if you finance the car through kg suzuki's bank (located in"small print" disclaimer on website). I was looking at a car for $28, 995 and when I decided to get a loan through another bank, kg suzuki changed the price to $40, 000 for the same car! Wtf - complete scam

Scam #3 - advertised cars on website are not accurate indication of current inventory. This dealership will say a car is available (ready to go) on the lot when the car is not even in their possession.

Scam #4 - I dealt with a salesman named shannon. He insisted on signing the buyers order and dumping me over to finance (a guy named jay with scars on neck, head and face) before even test driving the car! I guess that is world class customer service, kg suzuki style?

Scam #5 - this scam is even hard for me to believe but it happened. I drive off the same day with the car I was interested in. Shannon (sales rep) said to come in the next day to finalize the paperwork with finance. The next day, I came back and while I was sitting in the dealership, another sales rep took the keys to the car and tried to sell the car to someone else while I was sitting in the dealership. Mind you, the car was already sold to me. True story

Scam #6 - kg suzuki is nothing more than a fly by night chop shop. Even the salesman named shannon told me that the mechanics steal the high end electronics out of the cars on the lot. Navigations, stereos etc. Just because the description on the website says the car has a navigation system in the car, when you see the car on the lot, do not expect the car to have it.

* I have written this review in hopes to prevent others from wasting money and time. Do not even entertain the idea of engaging in business with these people. They will rip you off! The prices seem to good to be true because it is! Thank god I ended up getting a car from another dealership for a betther price and fewer miles!