Suzuki
Reviews and Complaints

I bought a suzuki Dzire 2019 last Oct 2018, since then the accessories that should come along with it are seat cover and floor matting. Until today I have not receive any. No news on my insurance as well as I need to have the right doors fix due to car accident.

The dealership always say they will follow up but nothing had happen since last year.

I don't know if this will still be fix or not.

Hi

I recently had installed 4 new EZ-Sensor OE on 4 tires and the Shop could not reset or relearn or program them so that the ECM is synced to the tire sensors.

I noticed that the Sensor ID numbers are 5 digits rather than the 8 digits originally programed.

I see various relearn instructions on the internet to relearn TPMS sensors.

The instructions below simply do not work!

Instructions for 2008 Grand Vitara Luxury:
Hold door button for 2 seconds, release for 2 seconds, hold for 2 seconds. release for 2 seconds, hold for 5 seconds" process), YOU WILL KNOW ITS TRIGGERED IF THE TPMS LIGHT STARTS BLINKING RAPIDLY.

Do you have a procedures to relearn the senor IDs so the ECU will recognise them?

Please advise,
Thanks,
Jerry

I do all my revisions on time and in the Suzuki's garage. They always put antigel which cost 40$ as it will avoid the radiator and water pipes from any damage. So, i am surprised that after 4.5 years the shoufage's radiator and the relative pipes were defected. I believe that this is weird especially after 4.5 years only. I contacted the company (bazergi) in lebanon who said that your head office in japan refused to be responsible which i doubt as you are a reputable and wordwide company that cares about its customers and quality of your product. Kindly i am asking my car to be fixed on your liability. Hope to hear soon from you. Thanks in advance.

I have run over 22000 km in my car but there is a noise coming from the engine. So I asked from the SUZUKI company (Authorized dealer in Kandy)about the problem and they told me that there is a manufacturing fault. I have noticed that this kind of noise comes to several cars and many car owners complaining about it in my country. Pls. be kindly make arrangements to give me a solution otherwise very difficult to drive with this noise. attached a chassis No. pls.
Car Owner - CHANDANA PALANSOORIYA

I booked my Suzuki alto VXL AGS on 10th July 2019. I booked it on 1302000 by Rashida ijaz in 5lac advance. I did not go to any dealership or anywhere and I went directly to the booking office in the fortress. I asked the madam many times that what will be the difference between a partial payment of 5 lakh rs or full payment, will there be any price difference I would have to pay can I avoid the price increase by some way. She told me there will be not any price increase for those who booked it until then delay their remaining payment. I did my car booking with my hard-earned money, so every penny matters to me. She said no there is not any different and you will not have to pay the difference no matter what. So I made the booking on partial payment. today I got a call from Sethi motor and they told me to give 940500 that is 138k more, I was shocked at that moment I asked them it is been committed by booking office's madam Rashida that I didn't get any price change at the time of booking.
So Sethi motor said to talk to the booking office and then called the booking office and she said that yes company told us before so we said there was no difference but now you have to pay the difference. Now keep in mind that I had full payment ready on hand, i just made partial payment because she said there was no difference and if she had told me that there will be a difference then I would have made a full payment so now due to the misleading of that lady(Rashida ijaz) I have to pay more even though I am ready to make the balance payment right that time as I have the cash on hand. And the terms and conditions don't mention that price increase will affect booking customer, it only says that I have to pay the difference if I delay the balance payment.
Now this was not disclosed to me in the terms of conditions nor by the staff at the office so now tell me that how can pay more i didn't have money give me a price absorber, as this is very unethical to not tell these terms and conditions beforehand and just say we did not know about it and now PakSuzuki says you can't cancel booking they will deduct 10% it is not customer fault that they increase price and miscommunicate by Pak Suzuki book office not any dealer.
Zeshan Haider

I am a loyalty customer of Suzuki and it is really hard to understand why I cannot install the Suzuki Infotainment System in my new Baleno GL+. As far as I know, the Suzuki Infotainment System is fully compatible with the Baleno GL and can be installed successfully. Your customer service support (contact@nexaexperience.com) replied with the answer that "Suzuki Infotainment System is not supplied in Accessories. Hence, it can't be installed as Accessories".
I understand that this equipment is not supplied in Accessories but the implementation of such requests keep the customer's satisfied and increase the best experience. I have trusted Suzuki for the after sales support.
Please forward this request to the Global Suzuki Sales Management so as to allow me the possibility to buy and install the Suzuki Infotainment System through the official Suzuki representative dealer (Sfakianakis) here in Greece.

I am looking forward to hearing from you

Thank you in advance

Panos Athanasopoulos
Tel.: +[protected]
Email: [protected]@gmail.com

I've bought a new top-of-the-line Suzuki S-Cross AllGrip (0 km) on August 9, 2019. The vehicle experienced internal noise and malfunction of the multimedia system just 200 meters after delivery. Since then, several other problems have occurred, some of them intermittent in nature, involving twilight sensors, vehicle braking, cruise control malfunctions, and unexpected gear reductions in traffic-free straight path roads. The car was screeched to the same authorized dealer/workshop after only 290 km of driving and remains there. After 20 years buying Suzuki products (1 Baleno, 2 Grand Vitara, 1 SX4), this is for sure the worst car I ever bought. And also the worst factory customer service I have ever been submitted to, being treated by the Brazilian factory with great insensivity and misconsideration. After so much heartbreak and financial loss, I totally lost confidence in the brand and especially in the product, which will be sold as soon as possible, to never more buy a Suzuki product again, unless a trust built in 20 years and destroyed in just 20 days be quickly restored.

Dear Suzuki, whom it may concerns

Because of increasing Multimedya problems of Suzuki Vitara in Turkey.

As Suzuki fans Our trust and customer satisfaction start to decrease month by month.

May be Turkey is not an important market for Suzuki. But If you are Japan, I believe that you will solve this problem in short time. because Turkey Suzuki is not enough to solve problem.

Many thanks

I booked the above car on 20th March, 2019.
I got delivery of the car on 18th June, 2019.
As I drove it home, I informed the dealer (Danish motors), that there was something wrong with the automatic transmission and the power steering, both electronic.
I took the car back to the dealer twice, but both times they tried to convince me that there was nothing wrong with it and tried to force me to accept the car as it is.
I approached the higher management of Suzuki in Pakistan ( mr. Sheikh Shafiq) and he told me to wait for further instructions.
Now after making me wait for over a month, he tells me that there is nothing wrong with the car (without further inspection) and to wait further.
The car has done only 264 kilometers to date, (over two months) and I do not feel like driving it.
The problem is that with each gear change in the automatic mode, there is a mild deceleration.
It appears as if somebody taps on the brake before each gear change.
It is more pronounced at lower speeds and is most abnormal.
Also the power steering is hard and very unlike power steerings.
Both problems refer to the electronic system.
I suspect that Suzuki Pakistan are incapable of doing anything about it, and forcing me to accept the car in the present condition.
ENG. NO. PK10K146748. CHASIS NO. NF1AVK31H10046656. Type. AVK310. 308 172
Please help me out here. I am over 70 years old and incapable of running around.
Capt.(retired) Nayyer Nazir
31/1, street 32 A,
Phase 5 extension,
Defense Housing Authority,
Karachi 75500
Pakistan
E-mail :- capt.[protected]@yahoo.com
Mobile :- +[protected].

Dear Sir or Madam,

I am writing to you referring a very a bad experience received by the Suzuky Universidad (Andrade) in Mexico City, this w/c August20th.
Last week a picked up my car after leaving it at the Carservice and bodyship as my car had the usual car service performed as well as some minor paint fixtures on both bumpers (by the way I most also report that my car was not delivered on the promised date given that the paint on the bumpers was different from the rest of the car). Anyway, when I picked up my car I noticed that the right tail light had a problem, the bulb was not broker completely, but while turnining the front light of the car and put my foot on the breaks the stop light did not work correctly, it turned-off instead.
I asked the car service team to look at it and they told me that the problem was not the bulb, but the complete set of 3 sockets for the tail lights. They said that I had to order the part and that it might take three days for it to arrive. I proceed to order the 3-sockets part (price Mx$550) and I waiting for it to arrived. This was last Saturday August 17th and yesterday (Monday 19th) they call me to tell me the part had already arrived. I took the car today (August 20th) and they told me that I had to leave the car one full working day to change the part and that the price of the work labour was Mx$850 (it seemed excesive for me), but eventhough I decided to take my car to fixed the problem
I arrived to the bodyshop car service area and none took care of me after 30 minutes waiting, so I decided to leave. Once I got home I decided to do a bit of research on how to change the tail light bulbs and in fact it did not look difficult at all as the only tool I needed was a screwdriver.
To my surprise it did not take me more that 10 minutes to change the socket (and the bodyshop team wanted to charge Mx$850 and leafve my car one whole day?). The worst part of the story is that the problem was not the 3-socket part at all, but the tail light bult! - So not only your team made buy an unnecessary part, but they wanted to charge an excesive price for a 10 minute work!
I am fully disppointed. All japanese brands (and in fact all Japanese people) are very well known for their HONESTY which is what your team at Suzuki Universidad lacks of. They are misrepresenting your brand, damaging its value and most of all disppointing your customers.
You can see that actually is not the money the reason I took the time to write this complaint, but the dishonest and bad reputation this team is ceating around your brand. Now it makes me doubt about the price you charged on the bodyshop works performed on my car last week.
If any, I would request (at least) a refund of an unnecessary car part your team made me bought.
On a final note, I believe there's no small complaint when it comes to dishonest behaviour and it would be more valuable to me to receive (this time) a TRUE and HONEST apology and that you work on implement an HONEST CULTURE around your Mexican employees. Hopefully this start to change somewhere and you embed those values who I know and have seen Japanese people have. Trust me I have worked with some of your fellow nationals/citizens.

Hi,
I am Sohaib, owning Suzuki Celerio(known as New Cultus in Pakistan) model 2017.
During washing my car I observed the luggage compartment spare wheel area where the Drain holes are covered by metal pieces and sealed with Body sealers. (Pictures attached)
There should be rubber hole plugs in this area which can be removed to let the water drain.
Now the water in spare wheel area cannot drain.
This type of mistake is clearly from manufacturing side and need to be addressed under warranty.

Model: Suzuki Celerio (New Cultus)
Vehicle mileage: 18000km

· Chassis No: NF1AVK31H10008770

· Invoice Date: SEP 2017
· Dealership Name SUZUKI MACCA MOTORS
· Complaint Details: Manufacturing defect observed in drain hole of spare wheel area.

· Contact Number : +[protected]
Email : muhammad.[protected]@gmail.com

Best Regards,
Muhammad Sohaib Wasif
+[protected]

In February 2015 my son turned 18, and we asked him what small car does he wants for his birthday. Our son has a keen and discerned interest in cars, and took some time to read about each small car at that time in the market. He came back to us, and indicated the Suzuki Swift as an ideal option. Knowing that he will be required to travel to University and require a reliable vehicle, we specifically focused on buying a new and reliable car.

Suzuki assisted us with sourcing a pearl white Suzuki Swift from Durban. With great excitement, we went ahead and purchase this vehicle for my sons 18th birthday. Suzuki Swift 1.2GL Engine nr K12MN1453625 Chassis nr MA3GZC62S00725978, registered in Feb 2015.

Knowing that the vehicle will have to last his whole Varsity term we also opted for an extended warranty on the car, through Suzuki. The vehicle was serviced on the required intervals however in November 2018, with 42 478km used the vehicle's water pipe burst causing the engine to overheat and causing severe damage to the engine. The engine was duly repaired by Suzuki however no reason could be provided or explanation given as to why the water pipe would burst at such low km usage!

At this stage we already became concerned about the durability of the vehicle. We are not in a position to just sell the vehicle and decided to trust that all will be OK. With great sadness in August 2019, at an odometer reading of just over 55 000km, the vehicle made strange mechanical noises and after immediate inspection we realised something serious is wrong. We immediately took the vehicle to Suzuki and after examining the vehicle it was reported that the gearbox bearing became damaged and had to be replaced. Again no clear reason for this to happen could be explained.

The main concern is that the burst water pipe and damaged gearbox bearing are very uncommon damages for vehicles at such low km usage. Our extended warranty will now expire in early 2020 and we are seriously concerned about the quality of the vehicle, its durability and reliability! In fact we have lost faith in the reliability of the vehicle and potentially the brand!

This was a brand new car, with so many problems and issues with very low kilometers. We would like to sell the car immediately, however the vehicle financing outstanding balance (R 88, 820.84) does not allow this option being viable. We totally lost faith in Suzuki, and we now just want to get rid of this car. For years we drove Toyota's and Volkswagen, up to 200 000km with no issues.

We are also of the opinion that your brand should take accountability for a vehicle meeting the requirements of reliability. Especially purchasing a new vehicle and having to trust that it would at least be able to meet the 120 000km mark before these serious mechanical problems, already incurred at just over 40 000km, are experienced.

It seems unreasonable that Suzuki can just shrug its shoulders and not come to the party as a responsible brand taking ownership for this situations. We have lost total trust in this vehicle and would appreciate your help by either one of the following options:

1. Suzuki to unconditionally take the vehicle back at the financing outstanding value of R 88, 820.84.
2. To replace the vehicle with the same/similar model at no additional charges.

We seriously considered lodging a claim under the Consumer Protection Act (CPA) and claiming our dismay through Social Media, however we would first provide Suzuki opportunity to respond. We are eagerly awaiting a positive and amicable resolution to this matter.

Dear Suzuki,

CHA NO- ZC53S-101869

ENG NO-K12C-WA05A

I am Srilankan.I was buy a Suzuki swift RS hybrid car on last 2018 may in brand new condition which is manufactured in 2017. However odometer report was 860km.still 10700km has done. From four months ago from time to time dash board some light indicated and automatically corrected again Last month on one day when i started the car all dash board lights were indicated. Now it is happening every day, when i start the car until switch off. I have informed to warranty company which has given by dealer in japan (Rama dbk Japan) informed to srilankan branch also nobody take responsibility then i went to Suzuki Company (AMW) in srilanka. They said they don't have equipment to repair and go to another place. Then i went to sterling company in srilanka which is famous place in srilanka.Then check my car and they said ABS modulator unit not function. it has to be replaced. Now i understood i have bought electric fault Suzuki swift rs hybrid car from japan.

To bought this car i have spent such a big money (Rs 5200000/=) because swift car was my dream. Now i am completely disappointed. Even recondition unit replace i have to spend around Rs 120000/= from srilankan money. I most appreciate any help from Suzuki. I think Suzuki is one of best automobile company in the world

H.M.U.Herath

+[protected]

Dear Sir,
I bought in January 2019 a brand new Suzuki Vitara model 2017 from Suzuki official agent and dealer in Amman, Jordan. After 3 weeks, I hear loud voice and noise while driving the car. The local Suzuki dealer advised that this is a manufactory default in the back X. The spare part was ordered and I paid $200 dollars to get the shipment by air instead of the standard shipment by sea. I received the new part only after 4 weeks, my car was out of order for more than 6 weeks.
In June my car was hit and replacement of front front bumper was needed. I paid the cost of the new bumper through the insurance company to Suzuki local dealer. According to the local dealer the spare part was ordered on 10 June and until today 18 August the spare part has not been shipped to Jordan. The local dealer claim the delay is all attributed to Suzuki Vitara manufactory in Japan that has been moved to India and production of spare parts is suspended.

I really suffer because of the manufactory default and then because of the lack of spare parts.
Can you please help.

My email is s.[protected]@unrwa.org

I live in Cyprus and own a 2007 Suzuki Grand Vitara. Repairs included a new cylinder head gasket. My mechanic placed an order with the local Suzuki agent who informed him that, although it was not in stock, the part would be available within a few days. During the course of the repair I was obliged to rent a vehicle. After two weeks had elapsed the gasket was still not available from your agent here in Cyprus. To expedite the matter and to try to limit the cost of car hire, I contacted a friend in the UK who was able to acquire the gasket from a UK Suzuki agent. He subsequently posted the item to me and I had it in hand within 4 days (including a weekend). My complaint is I suppose about the lack of commitment on the part of your agent to secure the gasket and the lack of customer service in not keeping us informed regarding the delay. No customer should be required to rent a substitute vehicle for a period of 3, 5 weeks whilst a routine repair is undertake. You may question why I did not have my repair undertaken by the agent and the answer is that I had been warned about poor service and, if the provision of the gasket is anything to go by, quite justifiably warned to avoid them. The point of my complaint is to bring to your attention the problem I had which perhaps, if conveyed to them, will improve service levels in the future. Thank You for your attention to this matter.

Dear Sir,

I am a Maruti Suzuki Celerio owner in Sri Lanka. My Celerio is manufactured in 2014 and recently it is giving an error that even the agents in Sri Lanka couldn't solve. I really appreciate any help.

I have emailed Maruti Suzuki in India on 19th March 2019 but still I haven't got any reply from them and they are not helpful at all.

The problem is when you start the car, RPM is starting to fluctuate and the gear indicator shows M although it is in auto mode. Accelerator peddle is not working.

Our agents in Sri Lanka (AMW) has changed all the possible parts (ECM, gear control unit, Accelerator pedal sensor, engine wire harness) and checked, but the error is still there.

Could you please let me know if you know anything about this error? I have attached a video of the meter board when it happens.

Many Thanks,
Channa Wijeyasinghe
Email - [protected]@yahoo.com
Tel - +[protected]

Dear Concern, I bought Suzuki Swift A/T in June 2019, And i got its Invoice after 20th Of June,
My Employer Name was to be corrected at that invoice, So i handed over that purchase invoice to Sales Manager,
Now more 35 days gone, by now i didnt get my Revised Invoice, Kindly help me to get my Revised Invoice .

I have to register my vehicle and its insurances processes,
It is great risk to have car without insurance and registration number .

Note: Acceptance of Invoice receiving is attached By Suzuki Manager.

Regards,
Mirza Kashif Nadeem

Hi Suzuki Represtatives!

We have booked newly launched 660CC
car in April 2019.A booking amount rupees 500, 000/- paid as well.
We been committed by Suzuki representative that vehicle will deliver my mid of june.
They didn't fulfill their commitment of june delivery.
With contious follow ups, we have been tolf wait for call when we will ask you then submit remaining amount and then we will deliver car after submitting remaining amount in 30days time.
Remaining amount of 784, 000rupees also paid to them as per theit notice.We were waiting for car delivery since April.On 20th july suzsuki rep from islmabad again contacted, we were expecting since all amount is paid to them. This call is for delivery of car.Surprisely he said you have additional 5000 rupees.Which we also paid.At the same times they commit we will deliver this car by 1st August.Today is 2nd August when we enquire about vehicle deliver we been informed by islamabd Suzuki repres that vehicle is still not transported from karachi...
They are completely lieing to customers. Such a poor customer service and lack of commitment is ruining the name of Suzuki motor.I am hoping that i will get response of this complain.
Thank You

Vehicle booking
Name: Muhammad Azam Khan
cell number: [protected]
Invoice number:[protected]
Total amount paid
500, 000
784, 000
5000
...
1289000

I have a 3 year old Suzuki DF6 which I used to love until it first failed and just after a use of less than 3 months and less than 20 hours which made me feel bad. The next year it did the same problem and year following that as well which is this May. Just after after a short usage the same problem reappeared. I had some much trust in Suzuki is that I owned a Vitara, a2006 Grand Vitara, a Suzuki Gsr 600 and apart from all I have 2019 DF 9, 9.now what the distributor is telling me they cannot fix or replace the engine. They say it's owner mis usage and that I have stored the engine flat on the wrong side, which is impossible for the DF6 as it's produced for this reason. Apart from all I am a highly trained Airline Pilot on a major Airline with a lot of technical background and have also been boating around all the oceans on the planet for the past 25 years. Would you plesa be very kind on at least helping me out this problem that I have with the Turkish Distributor that I have.
I am sending you the latest pictures of my engine which currently is at Authorized dealer/service at Istanbul Turkey, Olcay Technik.
Best regards
Captain Baris Varlik
[protected]@gmail.com
[protected]@mac.com
+[protected]