Menu
For Business Write a review File a complaint
Al Futtaim Group Customer Service Phone, Email, Contacts

Al Futtaim Group
Reviews and Complaints

www.alfuttaimmotors.ae

Learn how the rating is calculated

1.1 1 Review 220 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Al Futtaim Group Reviews 221

ComplaintsBoard
A
3:43 am EDT
Verified customer This review was posted by a verified customer. Learn more

Al Futtaim Group Scammers

It is deeply regrettable to report the concerning behavior of a prominent company, which appears to be engaging in fraudulent activities. Despite nearly two month having elapsed, my deposit remains unrecovered despite lodging a formal complaint with the Department of Economic Development (DED). Regrettably, the response thus far has been limited to empty assurances. I implore caution when dealing with this entity and advise thorough verification of the chassis number prior to any vehicle purchase. This cautionary tale underscores the importance of vigilance in safeguarding oneself from potentially deceitful practices.

Read full review of Al Futtaim Group
Update by AminB

I am writing to express my extreme dissatisfaction and frustration with the handling of my refund request, which has been pending for an unacceptable two months. Despite my relentless follow-ups and even lodging a formal complaint with the Dubai Economic Department, I have been met with nothing but lies and empty promises.

This level of incompetence and disregard for customer service is utterly unacceptable. I demand immediate action to resolve this matter and expedite the processing of my refund without further delay.

Furthermore, I expect a full explanation for the delay and assurances that such negligence will not be repeated in the future. Failure to address this issue promptly will leave me with no choice but to explore legal avenues to seek restitution for the inconvenience and stress caused.

I trust that you will treat this matter with the urgency and seriousness it warrants.

Update by AminB

It is deeply regrettable to report the concerning behavior of a prominent company, which appears to be engaging in fraudulent activities. Despite nearly two years having elapsed, my deposit remains unrecovered despite lodging a formal complaint with the Department of Economic Development (DED). Regrettably, the response thus far has been limited to empty assurances. I implore caution when dealing with this entity and advise thorough verification of the chassis number prior to any vehicle purchase. This cautionary tale underscores the importance of vigilance in safeguarding oneself from potentially deceitful practices.

Hide full review

Al Futtaim Group Complaints 220

ComplaintsBoard
S
1:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am reaching out to formally raise a complaint regarding the prolonged delay in repairing my vehicle (Plate No. DXB BB 75254 - Urban Cruiser 2025 Model) at your Al Wahda, Sharjah branch. The vehicle was submitted for body repair following an accident, with the insurance claim approved on 09th September 2024. At the time, I was assured that the required...

Read full review of Al Futtaim Group and 1 comment
ComplaintsBoard
R
4:02 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally lodge a complaint regarding the persistent and serious issues I have experienced with my RAM truck since its purchase. These issues have not only caused significant inconvenience but have also posed a grave safety risk to my family and me. Despite repeated attempts to seek resolution, the responses from RAM have been inadequate and...

View 0 more photos
Read full review of Al Futtaim Group
ComplaintsBoard
A
6:45 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Al Futtaim Group Head Light Assembly Toyota Land Cruiser O55770

I had my vehicle given in Dubai Festival City nearby Marsai service station when my car was run 79K kms and it was under warranty and had head light malfunction. they told me it needs replacement and we have temporarily fixed it and during the next service we will take care of it. I got the message of malfunction again and had given the vehicle for service in Sharjah Al Wahda Street and i am being charged AED 6361 for this. What kind of atrocity is this that i am being charged for a component now as they could not replace the part under warranty due to non availability of the part,

At marasi service station Raghav was the service advisor and in al wahda i just spoke to Farook who is the service advisor.

Is this the way the customers are duped for making money.

My vehicle is still in Al Wahda and would like to have an reply from the top management. I also work for a government company and would request a fair decision.

Confidential Information Hidden: This section contains confidential information visible to verified Al Futtaim Group representatives only. If you are affiliated with Al Futtaim Group, please claim your business to access these details.

Read full review of Al Futtaim Group
Hide full review

Is Al Futtaim Group Legit?

Al Futtaim Group earns a trustworthiness rating of 78%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests Al Futtaim Group is generally legitimate and safe for transactions. However, with a resolved complaints rating of 2% we recommend that you stay careful. Before interacting with Al Futtaim Group, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for Al Futtaim Group. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Alfuttaimmotors.ae has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Al Futtaim Group's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 2% of 1 complaints being resolved.
  • Alfuttaimmotors.ae has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The alfuttaimmotors.ae may offer a niche product or service that is only of interest to a smaller audience.
  • Al Futtaim Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
O
3:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Al Futtaim Group Service

I have bought a car a year ago from Al Futtaim.

I have been coming with the AC issue 4 times already, including last month, exactly a month before the service time.

Now i came for service with broken AC again, the again took my car for a week.

After multiple calls and requests for a manager just today (6 days after) i received a call saying that my car is waiting all this time for me and AC not being done because there are no parts.

All these days I was waiting for my car, wasting a looot of money on taxi and no one informed me that i should collect my car.

But the most important they had audacity to try to charge me for the AC issue, even tho im under warranty.

The manager even did not say sorry,and was pretty disrespectful.

this is the worst service possible.

7.11.23

Claimed loss: 700aed

Desired outcome: 700aed

Read full review of Al Futtaim Group
Hide full review
ComplaintsBoard
B
6:21 am EST

Al Futtaim Group Carplay

I just bought a new toyota corolla and i have a problem with my CarPlay that’s not connecting with iPhone 14 pro and they aren't trying to solve it for me and it always give me that sign of type c and x on it that is not working i went to the service and i called them alot nothing change so please its a new car and i really need to use the CarPlay for the maps and when i tried to connect iPhone 11 on my car i found that its connect directly so maybe the system needs update and last time when i called the service they told me that they send to japan and waiting their replay

Read full review of Al Futtaim Group
Hide full review
ComplaintsBoard
R
4:08 am EST

Al Futtaim Group Car complaint

a complaint no 609418 registered on 14 October. No response from Al Futtaim in spite of escalating and repeating the complaint. Very poor way of handling customers.

Many complaints has been made. There is no response from Al Futtaim.

This is regarding the chassis bend. Please refer the above complaint number or contact the undersigned on [protected]

Desired outcome: All details given whole registration on 14th October. This is only a reminder

Read full review of Al Futtaim Group
View 0 more photos
Hide full review
ComplaintsBoard
R
4:08 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

A chassis alignment check I carried out of my car, Land Cruiser, Reg No DXB Q 79969, as per the request of a prospective buyer, revealed very surprising results. The copy is enclosed for reference. Now, when I look back, the complaint raised by me during the first and subsequent servicing is highly prudent and very relevant. I had noticed the vibration of...

Read full review of Al Futtaim Group
ComplaintsBoard
J
5:00 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hey there, I hope you're doing well. I wanted to share a recent experience I had with Al Futtaim Motors Car Service, and unfortunately, it wasn't the best. I brought my car in for service last week, hoping for a smooth and efficient process. However, I encountered several issues. Firstly, the communication was quite poor. It was difficult to get update...

Read full review of Al Futtaim Group
ComplaintsBoard
M
1:19 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Al Futtaim Group Toyota CHR

I own a 2021 CHR, which my daughter uses for her daily commute. The car has been behaving erratic and frequently refuses to start / move with multiple error messages - including EPB, Hybrid system and Braking override malfunctions.

My daughter has been stranded on a few occasions already

The problem has been reported thrice already to Al Futtaim - first time the battery jump start guy came and declared there was nothing wrong with the car. Subsequently the car was taken to Al Futtaim on a recovery truck and returned with claims of “we have thoroughly checked and serviced the car - there is nothing wrong”. The problem continues…..

Desired outcome: Al Futtaim needs to check the car carefully and fix the problem

Read full review of Al Futtaim Group
Hide full review
ComplaintsBoard
A
11:53 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Assalamaleikum, i bought my vehicle recently from al futtaim toyota highlander 2023 vin 5tdlb3ch5ps588365.. It was on 10-08-2023. After few days, i realized that there is a system issue. I observed that map language is in both languages (part in english and other part in arabic) while the language setup in system in english. It is showing on car screen and...

View 0 more photos
Read full review of Al Futtaim Group
ComplaintsBoard
M
12:15 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Al Futtaim Group Sales professionalism / sheikh Zayed Rd

I have made a booking for Toyota Land Cruiser 3 weeks ago and made a 1000aed booking fee . Received a confirmation by email with an attachment detailing specs and also prices for various modules . Surprised that increased the price two times in 2 weeks ignoring the price the price was communicated verbally and also on writing by the sales representative.

This due to the fact that are possibly shortage of vehicles and sales team desire to optimise benefits and which is unethical & unprofessional approach from sales individuals representing veterans agent for Toyota such as Alfuttiam.

Desired outcome: Toyota sales team stick to quoted specific and prices indicated in the email communication. The

Read full review of Al Futtaim Group
Hide full review
ComplaintsBoard
C
4:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Al Futtaim Group Unbilled invoices

We have a problem with Alfuttaim Dubai as our company [Redacted] and we have two order numbers from Alfuttaim Group with the following numbers we had now more than 6 months after delivery trying to send them invoices but with no luck as we received this orders over mail and they need us to send our invoices over the SAP Ariba system but they can't establish a trade relation till now for more than 6 months, so appreciate your support to solve this issue or accept our invoices over email to close this issue

Desired outcome: Deliver our invoices and receive the delayed payments

Read full review of Al Futtaim Group
Hide full review
ComplaintsBoard
J
8:03 am EDT

Al Futtaim Group Toyota land cruiser

Dear all,

I went to the showroom Al badia today after calling the show room manager Faizal , 2/9/2023

Unfortunately very impolite and bad behavior from the Toyota representative, Faizal in turn threatened to call police after i objected his bad behavior ,

Vehicles lcd display on the car is popping out from 2 yrs and it become a nuisance recently . It’s a faulty item from a third party and many customers have replaced till now .

Desired outcome: I want the warehouse manager Faizal to say sorry to me for his Mia behavior and sort my car issue urgently .

Read full review of Al Futtaim Group
Hide full review
ComplaintsBoard
H
3:52 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is the 3rd service I do at this center and all I hear is lies. Before they used to be better and since then all is bad.. Customer service is bad... Supervisors keep ignoring your whatsapp messages... 3 days maintenance and car is not ready although they promise u.. You go to the car to find it left alone in the corner with no one working om it but all...

View 0 more photos
Read full review of Al Futtaim Group
ComplaintsBoard
S
10:47 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My vehicle Z-55705 Toyota Raize met with an accident on 06-06-2023, the mistake was not mine. I submitted the police report and related documents at Al Futtaim Umm Ramool Office on 08th or 09th. After that, nobody called me and the representative Mr. Waseem was not answering neither my calls nor I got a call back. Later on, upon contacting the Insurance...

View 0 more photos
Read full review of Al Futtaim Group
ComplaintsBoard
J
2:24 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Al Futtaim Group Maserati watch

I had bought a Maserati watch with invoice number 2014/w019/28772. Store code 008. Burjuman dubai Uae

Customer id [protected]

I had bought this watch on 03/08/2023

I had requested the person on the counter to make the watch small which he did for me I took the watch and went home I did not get a chance to open the box and wear it till the 08/08/23

When I opened the box I found to piece to be scratched on the dial if the watch

I went to the shop immediately and informed. Mr. Raul of the shop that I have received a damaged piece to which he flatly refused as he is unable to do anything since it is five days after purchase

I told him I did not get the chance to open it you cannot expect me to go home and open it right away but he said nothing cannot be done as his brand manager has refused to do anything for it

Desired outcome: I would like the watch to be replaced immediately

Read full review of Al Futtaim Group
Hide full review
ComplaintsBoard
G
9:34 am EDT

Al Futtaim Group alfuttaim car service

Dear AL futtaim

Iam raising a complaint against my car service which was given on 21-July-23 at DIP branch for minor service & noise complaint from front left tyre. so customer agent called me back on same day that service is done but there is some bush issue which they have to replace after that noise will go away, so he told me either take car or leave once he receive quotation from supplier, since then iam calling him & sending messages but no reply only last friday he told he still not get any reply from supplier anyhow he will get on monday means today but today after 10 days i message him then i got a surprise that he is on leave & no clue for my car everyone there has to check & come back to me.

iam really surprised how these guys are working & why they do not communicate with customers & all customers are in black.

please i want really fast action to be taken against them & want my car to get back to me as soon as possible.

thanks

Read full review of Al Futtaim Group
Hide full review
ComplaintsBoard
M
10:28 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Al Futtaim Group toyta showroom

in april 2023 i went to toyta showroom in ajman to search for a reliable car however sales man help me to find my car and he toldmme before i book the car it will take max 4 weeks for delivery and dont worry we are toyta...etc now been i month after i book the car and arranging myself for delivery he said no the car not coming this month alot of customers asking for the same car i cannot do anything now 3 things i need to highlight

1-its not my concen if everyone asking for the car u need to update me daily regarding my car status this called customer service which they really miss

2-when you promise a customs with dates you need to fulfill no one is teenager's here i dont need fake promises.

3 - they really say whatever they want to.say to customers and i don't know whom to complaint please need your assistance to whom shall i talk .

Desired outcome: still didn't receive my car

Read full review of Al Futtaim Group
Hide full review
ComplaintsBoard
S
8:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Al Futtaim Group Mark & Spencer vendome

Dear All,

Raising complaint against the coffee employee refusing to proceed my transaction noting that I order water he refuse he said in the other side I said sorry not cold once he give me water he say I need to pay in the other side I said sorry I'm having water and only 2 items better to pay here he said system not updated in promotion I have only one item in promotion rest normal price , I ask for manager he said I'm the manager and he refuse to give me his name , saying I know you work in the mall and I can do the same as complaint in your place , wow such behavior appreciate your action on this my name is Salma phone number [protected] transaction number 674902 at 2:38pm waiting for your call .thank you

Desired outcome: Complaint

Read full review of Al Futtaim Group
View 0 more photos
Hide full review
ComplaintsBoard
C
2:42 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Al Futtaim Group Refund

Dear Al Futtaim,

Good day.

I would like to file a complaint regarding my request for refund. I requested it since April 25, 2023 unfortunately, until now the refund didnt receive yet.

Attached the receipt for your reference.

Could you please update me regarding the refund? As I have been waiting enough.

I never thought that the refund will take more than a month to process it. I was promised by the agent that it will take 2-3 weeks only. I have been sending reminders also, calling the customer service, but until I havent receive any response.

Read full review of Al Futtaim Group
View 0 more photos
Hide full review

Overview of Al Futtaim Group complaint handling

Al Futtaim Group reviews first appeared on Complaints Board on Nov 10, 2008. The latest review Complaint regarding significant delay in car repair service (dxb bb 75254) was posted on Nov 20, 2024. The latest complaint orient insurance was resolved on Jul 24, 2019. Al Futtaim Group has an average consumer rating of 1 stars from 221 reviews. Al Futtaim Group has resolved 5 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Al Futtaim Group Contacts

  2. Al Futtaim Group phone numbers
    +971 47 062 222
    +971 47 062 222
    Click up if you have successfully reached Al Futtaim Group by calling +971 47 062 222 phone number 17 17 users reported that they have successfully reached Al Futtaim Group by calling +971 47 062 222 phone number Click down if you have unsuccessfully reached Al Futtaim Group by calling +971 47 062 222 phone number 18 18 users reported that they have UNsuccessfully reached Al Futtaim Group by calling +971 47 062 222 phone number
  3. Al Futtaim Group emails
  4. Al Futtaim Group address
    P.O.Box: 152, Dubai, United Arab Emirates
  5. Al Futtaim Group social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
  7. View all Al Futtaim Group contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.