Al Futtaim Group review: Your workshop in Musaffah area Abu Dhabi

This is the 3rd service I do at this center and all I hear is lies. Before they used to be better and since then all is bad.. Customer service is bad... Supervisors keep ignoring your whatsapp messages... 3 days maintenance and car is not ready although they promise u.. You go to the car to find it left alone in the corner with no one working om it but all other cars are dealt with other staff members. You ask why and they tell u someone lost his mobile at home and they will come to work on it this afternoon etc. Previous 2x occasions the same... Keep coming on the day and time they sau and car not ready so take a taxi again.. One time I had to go to dubai by taxi because of those lies... Why do we have to waste our time and money on a company like you who push customers away... I will make sure to tell all people about your service as it is not fair.. They are drinking coffee in the company and we are stuck on the roads between abu dhabi and dubai just because we believe what they say... Shame on you really... As a respected company you should not allow your staff to lie like that...Instead of 3 days foraintenace say 4 say 5 but do not keep bringing customers over to tell them come back later and when they come again you say tomorrow etc.

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