Toyota of Orange
Reviews and Complaints

I took my car to Toyota of Orange for the 5,000 service on February 18, 2022. Service Tech was Patrick Konghotha. He wrote up expensive services again that were just done the last time when I was in on July 24, 2021, exactly 4,869 miles later. We left messages for David Velilla, who the paperwork said to contact in case we were not satisfied, but he does not return calls. I feel Patrick took advantage of me being a single senior citizen and not knowing much about cars, I trusted him. The total bill came to $4,134.81. I feel like I deserve an explanation why he felt he had to cheat me, and would like a refund on the unnecessary charges. I have all the paperwork needed.

I recently bought a used Scion tC with a cracked windshield. They had deemed it unrepairable and written in the contract that they'd replace it. When I called to setup the appointment, they refused to replace the windshield and insisted on only repairing it. Thus, violating the contract. I told them I'd drive back once to give them the opportunity to repair it, because it's a 120 miles drive and half of my day. Then the repair wasn't even done properly. After I complained, they said to drive back again and now they'll replace it. When they could've done that in the first place. The dishonesty, manipulation and lack of integrity doesn't give me any trust to go back for their services. And they just keep giving me a canned response. I'm an unsatisfied customer. I will not be returning to Toyota of Orange.

After the purchased of the tacoma, a few days later driving into the sun the windshield was pitted creating hazardous visibilty. Service MGR., wanted to repair what side was pitted. Not replace the windshield. How can a dealer put a truck with a bad windshield on the lot for sale and not discover it during their inspections. Dealer advertisement states: Quality used vehicles and you wont get a LEMON.

I replace the winshield cost $156.00 on 3-27-19. Would like the dealer to pay half.
A letter 3-28-19, was issued to the Toyota of Orange, Owner /CEO, the general manager answered by a phone call. Got no where with him only I should got hold of them first. He never stated how this could happen with the windshield or the root-cause or that their sister Toyota company is in H.B. Ca. down the street a few miles. Is this a SAFETY ISSUE? Thank You, E. A

I took a truck into the service bay today. I was given an estimate of $200.00 until they were able to determine the cause of the check engine light. Once they determined what it was, I felt their price was excessive, so I went to pick up my truck. I was then informed that it would be a $95 charge due to the diagnostic test they had to run. Not once was I informed of this fee. The service writer only told me of the $200 estimate. We had purchased two previous trucks there and got the service manager to agree to come down to $45, only after a lengthy discussion. We will NEVER visit that store again and will not recommend visiting it.

This is the worst car dealership with which I have ever done business. I unfortunately bought my car there 2 YEARS AGO and I am STILL angry about the shoddy, unprofessional way in which I was treated.

After I bought a brand-new car from this terrible dealership, I noticed a "check engine" light on my dashboard after only 3, 000 miles. I called the dealership immediately to see if I could speak with the service department; unfortunately, it was almost 7 p.m. and the service department was closed, but the manager on duty offered to help me with the problem. This is how he attempted to help me: LAUGHING at me on the phone when I described the problem, and then condescendingly asking me, "Well, ma'am, have you tried putting gas in the car?" EXCUSE ME?! GAS IN THE CAR? What a joke! That had NOTHING TO DO with my problem, but this male manager heard me - a female - on the phone and automatically went into "Gotta help the dumb little woman" mode. Unfortunately, this condescending jerk did not realize that it was HE who looked dumb. When I attempted to make a complaint to his supervisor, he said he did not have one. That infuriated me even more - I knew full well that this guy had a supervisor and that he had not just walked in off the street and hired himself. I hung up on him and called the dealership the next morning. By then, I was totally irate, having stewed about this man's inappropriate, sexist comments to me all night long in addition to worrying about the "check engine" light on my car. The woman at the dealership with whom I spoke the next morning was, unfortunately, as unprofessional as the manager had been to me the previous evening, and she accused ME of being rude simply because I was making a complaint about her employee. She hung up on me (another GREAT example of the customer service that you will encounter at this dealership) and I was left with my "check engine" light still blazing on my dashboard and no help whatsoever from the dealership to whom I had just paid $15, 000 for a brand-new car. Then, the fun REALLY started: the owner of the dealership called me late in the day and left a message for me on my cell phone, telling me not to call his dealership again and he also said "please don't harass my staff again." I had no idea that calling the dealership from where you bought your BRAND NEW CAR COVERED BY WARRANTY qualified as harassment, but the owner of this place sure made it clear how he felt about customers who complain about anything. I also was left to wonder how this man got the impression that I was "harassing" anyone, and the only thing I could deduce was that his employees had concocted some elaborate story to keep their own tails out of trouble for the way that they had treated me. This dealership is happy to take your money, but then please leave and don't ever come back for service or with a question or - God forbid- a complaint! After receiving this boorish, slanderous message, it became clear to me where his employees got their bad attitudes and unprofessional demeanors.

I called Toyota corporate directly and complained about this dealership being in business with their product. Because of the terrible way that I was treated by this dealership, I will never again buy another Toyota, which is a shame, because they have a quality product... but when they allow unprofessional people to buy into their franchises and to represent their products - people who cannot even answer a simple service question without being sexist and rude - the quality level of the product is greatly diminished, in my estimation.