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I am reaching out to formally raise a complaint regarding the prolonged delay in repairing my vehicle (Plate No. DXB BB 75254 - Urban Cruiser 2025 Model) at your Al Wahda, Sharjah branch.
The vehicle was submitted for body repair following an accident, with the insurance claim approved on 09th September 2024. At the time, I was assured that the required part (car bumper) would be ordered promptly. However, despite numerous follow-ups over the past three months, the part is still unavailable, leaving the repair incomplete.
I kindly request your immediate attention to the following:
A detailed update on the status of the required part and a clear timeline for completing the repair.
Measures to prevent such delays in the future.
I have always appreciated the service provided by your team and trust that you will address this matter promptly. Please feel free to contact me at +[protected] or [protected]@yahoo.com to provide an update.
Thank you for your understanding and assistance.
Sincerely
Swaroop Mohan
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I am conducting daily follow-ups with the Al Futtaim representative, and during the last call on 21-Nov-2024, I received the same response: "No material delivery confirmation from the supplier, and we cannot provide an exact delivery date." Please advise on the next steps.
Ensure that you reach out to Al Futtaim's customer service and highlight the fact that your vehicle has not been repaired even though an insurance claim authentication is in place. Ask them for immediate progress on the specific part and a deadline when the entire project is expected to be finalized. Speak of your last follow-ups and emphasize on the need for taking measures so that no such excuses of delays get made again.