Al Futtaim Group review: Toyota Land Cruiser DXB Q 79969

A chassis alignment check I carried out of my car, Land Cruiser, Reg No DXB Q 79969, as per the request of a prospective buyer, revealed very surprising results. The copy is enclosed for reference.

Now, when I look back, the complaint raised by me during the first and subsequent servicing is highly prudent and very relevant.

I had noticed the vibration of the front portion and steering and side pulling of my car in the beginning and this was officially reported and recorded during the 10,000 km service. I highlighted and showed the service engineer abnormal high wear and tear of the front wheels within 10,000 km. This was confirmed by them during the test drive. My claim was rejected by Al Futtaim who said that the car was perfect and the tire abnormality wear could be because the car was not driven for almost a month in summer when I had gone on vacation soon after the purchase of my car. They advised me to change all the tires at my cost which I was not ready for.

Though I reported the same issue whenever I visited al Futtaim for service, they never took it so seriously. I made them understand that it was not due to the tire because the same issues persisted even after I changed all the tires at 55000 km and 11000km. The service team was finally convinced of the issues, but they could not ascertain the reason nor did they take any ownership.

I am a normal driver who goes at a very nominal speed and takes care of my car very well. I have never gone off-road or in deserts. Once one car came hit from behind and the damage repair was again done at Al Futtaim.

When I see the alignment readings of the chassis now, I am convinced that the reason for the vibration and shake is due to chassis misalignment. This is a serious issue and I feel that I have been cheated by the manufacturer and the service team at Al Futtaim.

All my servicing so far was done at al Futtaim under warranty, normal or extended. The history is available to you. I would like to know the reason why the issue was not detected by the Al Futtaim service team which otherwise was done by a normal B-grade garage. I want to know the reason immediately how and why it happened and how to mitigate the issue.